Menu
Vodacom Customer Service Phone, Email, Contacts

Vodacom
reviews & complaints

vodacom.co.za
vodacom.co.za

Learn how the rating is calculated

1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Vodacom has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Vodacom. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Vodacom reviews & complaints 3941

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Vodacom reviews & complaints

ComplaintsBoard
M
6:45 am EST

Vodacom online order

Good day Vodacom,

I decided to upgrade online on monday morning the 7th of November 2016.
This seemed very convenient and was promised my upgrade the next day which would have been the 8th of November 2016.

I was sent an sms telling me my Unique order number, etc on the 8th of November 2016. I realised this number looked like a Ram waybill number, so i went to the site which told me the order or waybill number was for them, however they had not been given an order or parcel as yet.
I then checked the Ram site on the 8th again in the afternoon, this time it said the parcel had been dispatched and was on its way to isando and it was received by them on the 8th.

I checked the Ram site again today the 9th of November and was happy to see that Ram was going to deliver today.
I have received the undamaged parcel from Ram which to my Surprise had the following issues.

*The Samsung Galaxy Tab 3 lite 3G was missing from the parcel, however the Sim startup package was in the box.
*I received the Samsung S7, however the Sim card sent with the phone is not a nano sim which means it does not fit in the phone.

I now have a phone I cant use without a Nano Sim and I dont have a Tablet but i do have its Sim card.

I tried phoning for the last 3 hours to you call centers, got passed from one person to the next, and when I found the correct lady to speak to, she told me the system is down and she cant help me, I must call back! I asked her to take my details and call me back, however she insisted I call back. I told her sarcastically how convenient that would be and she said thank you... I then put the phone down in absolute frustration in order to not start shouting at her...

I have not had issues with Vodacom before but I really am unhappy about the way I have been treated here.. I will not be calling the call center back when the system is working as I dont know when that is... maybe tomorrow ... I need someone to tell me what I must do next...

I cant wait another 3 days for this to be sorted out. I want to go to my nearest Vodacom branch which must correct my order and make me happy again!

I never complain but I am at my wits end and need this matter dealt with urgently.!

Thank you.

Regards,

Paul Jackson
[protected]

details of order;

Quote ref: [protected]
Order #: U1024783
Date: 7 November 2016 - 12:01pm

Read full review of Vodacom
View 0 more photos
Hide full review
ComplaintsBoard
M
6:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom unethical behaviour

I have been a contracted client of Vodacom for 18 years.
In July 2016, I changed my bank and therefore had to redirect my debit orders to my new bank account.
I went to the Vodacom Service outlet in Hout Bay, Cape Town, to inform them of the new bank account from which the Vodacom monthly contract fee should be deducted.
They informed me that as it was too close to the due date, the change would not be made in time for the upcoming debit.
I therefore paid directly for the August payment and fortunately asked for a printout of the transactions (payment and change of bank)
After about a week, I started receiving sms messages demanding payment of my contract and a R100 fine for a returned debit order.
I ignored this message, presuming that Vodacom would check their systems and discover that everything was in order.
However, Vodacom then proceeded to bombard me with payment demand sms messages at the rate of one every hour, eight hour a day.
Calls to their call centre were met with demands to pay. I informed them that I had made my payment and I would not be accepting any fines from Vodacom - ever!
However, the sms messages persisted for 3 weeks forcing me to turn of the sound of incoming messages on my phone.
I was eventually coerced by these messages into making another trip to the Vodacom Service store in Hout Bay, where I insisted that they inform Vodacom that I would not be paying their arbirtarily imposed fine and confirming that my debit order details were up to date.
Eventually the Vodacom messages ceased although by this stage I had become used to simply ignoring any message from Vodacom.
At the beginning of November, I received an sms message from Vodacom informing me that my service would be suspended for non-payment.
This was obviously incorrect so I attempted to correct the matter through the Vodacom call centre. This proved to be an absolute nightmare. Apart from the convoluted process required to reach an agent, the agents were abrupt and demanded that I pay the arrears and fine, or else they couldn't help me.
When I demanded to speak to somebody more senior, I was either cut off or diverted to the login process once again.
After wasting frustrating hours over the telephone I then made another trip to the Vodacom Service shop in Hout Bay (10km round trip each time).
The agent there contacted the Vodacom call centre as well and was subjected to the same shockingly poor service of dropped calls, incessantly loud background noise and unsuccessful transfers.
Eventually, through phoning other departments at Vodacom, the agaent was able to establish that although Vodacom captured my new banking details, they did not update their systems and therefore failed to deduct the contract amount over the past few months.
They demanded that in spite of it being a Vodacom error, I must immediately pay the contract arrears before they would reconnect my service.
I countered by asking who would recompense me for the time, costs and frustration caused by Vodacom's admitted maladministration.
I received Vodacom's response the next day in the form of a confirmation of the disconnection of my service via sms.
Upon inquiring further, I was warned that Vodacom would take legal action against me as I would be in breach of contract.
This is shocking treatment of a customer of 18 years standing.
If I do not receive a satisfactory response from Vodacom within 24 hours, I will have my number ported to a different service provider and I will await Vodacom's legal actions.

Read full review of Vodacom
Hide full review
ComplaintsBoard
M
6:09 am EST

Vodacom poor feedback / no communication / poor service

I requested a signal booster to be installed on our premises on the 08/09/2016
They said they will look into it and someone will get back to me within 2 weeks. A month passed and I got no call, I eventually phoned them and asked what the situation is with my request, they said that they will look into my problem and it would be escelated and someone will phone me back. Over the next few weeks I phoned Vodacom numerous times and got that same story. One day I spoke to a line manager and she said a technician will phone me the next day, he did phone me only to tell me that he will look into the signal problem and get back to me. So another month passed with multiple calls from me to Vodacom with still no answers. I phoned again on the past Monday, I insisted on speaking to someone that can give me answers, I spoke to a friendly guy named Raymond who said I must speak to Sephiwe ( spelling is probably wrong ) she was busy on the phone and he said she told him that she would phone me back as soon as she's done with the call. I received a message to ask if my query was dealt with and I replied NO. A different lady from Vodacom phoned me, I again explaines my whole story she said she will make sure they phone me and she will personally phone me on Monday to make sure thay called me. Well to absolutely no surprize I got no call from Vodacom. I am so disappointed in Vodacom that I have been looking at other networks to move all 3 my contracts to because apparently I'm not considered imporrtant enough to Vodacom to pick up the phone and just give me an update.
PS: While on the phone with Vodacom consultants my call has been dropped twice now and had to phone Vodacom back.

Very disappointed

Mandie Burger

Read full review of Vodacom
Hide full review
ComplaintsBoard
A
5:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom poor service

I gave in my phone for repairs 5 weeks ago in Fochville vodashop. I got a lead time for 2 weeks . which I accepted and was reasonable.
This is now week 5 that I'm still waiting. After the quotation I told the one lady that I do have insurance on my account. I filled in a claim form took my ID copy and she done her part. That was 2 weeks ago.

Yesterday I phoned to follow up what's going on and she gave me Annemarie's telephone number in Potch. I asked her what's taking so long with my phone and she is full of excuses.
First the IMEI number wasn't filled in but Fochville did do it. When I asked when she saw that couldn't she do a follow up then she said its not her work. I asked her again does it take 2 weeks to get a IMEI number. She said yesterday that the phone was booked in. Today when i called she said the same thing. When I based how is that possible because you said that yesterdag she got rude and said if I've got a problem I must phone 0821944. So I asked her why and who is it? She told me go complain there because its not my problem.

I phoned that number and spoke to Thabo. She said I must be patient and phone back tomorrow to see if the phone was booked in. Still no solution.

This is unacceptable. I pay my insurance and my account every month for this service.

Everyone is passing the bucket. All I want is my phone fixed and back. This is really unconvienient struggling with my tablet as a phone and I'm not paying insurance to be messed around by this immaturity and type of customer service.

Please help!

Read full review of Vodacom
Hide full review
ComplaintsBoard
A
5:20 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom poor service vodacom tygervalley

I received a faulty CamPlus with my LG G5 handset. I took it back to Vodacom a month ago & was told that a representative would call me back. A month later & I am still waiting for that call. I eventually went back into the store only to be told by an extremely unhelpful staff member that there's nothing they can do & the uninterested manager tells me to go directly to LG. Not only am I disgusted in the attitudes of the people working in that store but I am extremely disappointed in Vodacom's after sale service. I will not be renewing my contract with Vodacom in the future.

Read full review of Vodacom
Hide full review
ComplaintsBoard
K
4:56 am EST

Vodacom no feedback with regards to repairs

On the 6th of September my Samsung S7 was booked in for repairs due to “intermittent” charging, upon collection of the device the charger was replaced and we were advised that there is nothing wrong with the device. (JOB No. [protected])
The device charged perfectly for a few weeks and then started charging “intermittently” again.
I then called Malcolm from Vodacom Repairs in Umhlanga and he advised that I must take my phone to Vodacom Galleria and he would replace the PC board, We called Vodacom Galleria last week Friday (4th Nov) and they said that the phone has returned from repairs however nothing has been done to the device and that the port was ‘dirty’.
When we complained to Sle at Vodacom Galleria, she said that she would speak to her manager and call us back, we are still waiting! This seems to be the trend at Vodacom, we run after them the entire time, leave messages etc and nobody gets back to us!

This is unacceptable, there is clearly a problem with the device, It is the third time that I have had to send my device in for ‘repairs’ for the same issue and the service that I have received is below average.

Read full review of Vodacom
Hide full review
ComplaintsBoard
E
4:23 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom vodacom

I upgraded my son's contract and this was effective from 1 October 2016. The new upgrade was also to a Smart S contract that included 75min, 200Meg and 200 SMS plus free Gig's for this special promotion. This month I received an invoice to the amount of R6000 for data that was used on this phone. I contacted the call centre and they advised me that I have to specifically phone in and ask for a limit on the amounts. This is unacceptable as I have been with Vodacom for many years and NEVER was I asked to request a limit on any amount. I took out the contract with those specifications as above and expected Vodacom to deliver on their promise for that specific service. Also, with the inclusion of the free Gig's on commencement of the contract, no notification was given to me to say when the GIG would expire, if that was the case. I assumed that my son was still using the free GIG as per the Vodacom promotion.

Read full review of Vodacom
Hide full review
ComplaintsBoard
B
11:01 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom messed up my account

In february 2016 I had cancelled my galaxy tab but not to my knowledge I will still being charged for it with another contract that I have with vodacom. I found out by surprised when I was deducted over r1000.00 in october 2016. I called in and have no assistance with any staff. Then they had cancelled the current contract and have done nothing about the one in question. They still keep charging me for the cancelled contract. I have called numerous times and each time been put through to another department. I get the phones slammed on me when they cannot resolve my queries. Infact, today there was a lady who called me from collections department. Insisted on payments when I tried to explain what had happened and then continues to put the phone down on me. The staff are rude and unhelpful. I have been a customer for a longtime now and this is unacceptable. I will only now talk to a manager which are not contactable to report such matters. Each consultant refuses to direct me to them.

Read full review of Vodacom
Hide full review
ComplaintsBoard
A
1:21 pm EST

Vodacom account and upgrade

Account number I4001982-1. On the 30 September 2016 Vodacom tried to debit my bank account with 3x R 192-66, which was rejected from my side as the bank notified me of unknown debits, the reason for this is the reference number /s starting with "scz". I was contacted by an agent to have an amount of R624-31 debited. This payment was made via eft on 05 November. I contacted the customer service and the phone and tablet was reconnected. The agent told me that I could've upgraded from 07 May 2016 already. I asked if it was ok to go the next day, and it was confirmed. I've been to the Vodacom shop in Highveld Mall witbank on Sunday they couldn't help as the account shows arrears. They then told me to come back on Monday, still showed arrears, I called the customer service again, the agent told me that he will change the status and I could go back within a hour. I went there again today, same story, payment show, but status remain in arrears. I called yet again, the agent I first spoke to hang up on me...called again...agent told me that there is a internal system problem and unfortunately I have to wait. I explained that it is very inconvenient, she said she was not sure when this problem would be solved. The sales consultant at the Vodacom shop shook her head in disbelief. Said that they should've done this when payment was done, and can't believe they are not able to get it sorted.
I'm very disappointed with the matter, as this would've been my very first upgrade.
I feel that there was no problem with this account for the total period of more than 2 years, but now. This is unacceptable as the account is up to date. When will I be able to get the upgrade? Only in another 2 years?

I await speedy feedback on this matter.

Read full review of Vodacom
Hide full review
ComplaintsBoard
J
9:59 am EST

Vodacom cancellation of contract ([protected])

Hi,

My name is abiodun jinadu with account no [protected]-0, I have 6 different accounts with vodacom, sometimes in july I requested for an upgrade of the above mentioned number, it was supposed to be delivered to an address in pretoria central where my wife works, I was told it will take between 3-4 days for it to be delivered which I agreed to, the phone was never delivered for the rest of the week. My wife was suppose to be on a training in durban the next week, at the the beginning of the new week, I called the upgrade department to inquire the reason for the delay as my wife that I wanted to upgrade the line for will be out of town in that week and would love for her to have the phone before leaving.

The consultant that attended to me told me the phone has left vodacom's offices' and is now with ram, so I must phone ram to inquire what the problem was and then get it resolved, I called as advised but didn't get helped, I was referred back to vodacom as I was told the phone was returned back to them, I called several times to find out how soon and best will the issue be resolved, but never got helped.

I got frustrated and requested for the upgrade to be cancelled, and also request that all lines due for upgrade be cancelled as well as I was very disappointed in the manner the upgrade was handled. I was told a reversal has to be done and this will take about a week for it to be reversed and that I must call back after a week to check if its been reversed, then I can only log a request for cancellation. I called back after a week and was told a different story that the phone has been dispatched to the address again and that I must wait for it to return back to vodacom before I can log a request for cancellation. This information was given to me the day I logged a request for the cancellation of one of my other line [protected] which was successfully cancelled as that do not have any issue of upgrade.

I called back again the day I was given to call back with anticipation that the phone would have returned, instead I got a different story of the phone being somewhere again. Eventually I got someone to help who said he is sending a mail for the upgrade to be reversed and a notice of cancellation loaded on the contract and that I will get an sms for the cancellation which never came through. I called the customer care after a week to recheck if a notice for cancellation has been placed on both of my numbers [protected] and [protected], which the consultant confirmed she can see the notice. I was advised the last debit order for the cancelled lines will be processed on the 15th of october and that I should ensure the sim cards are not in the phone by the 30th because I gave them an instruction to convert both lines to a prepaid line. The confirmation came through from the consultant that both lines has been cancelled. I did as I have been told and removed all the lines from phones.

Surprisingly, this afternoon I picked up one of the lines to recharge since i've been told its been converted to a prepaid sim, but surprisingly saw its loaded again with the monthly allocation despite all the troubles I went through trying to cancel the contact following the terrible ordeal I had in upgrading that line.

As a planned man that always wants to meet his financial obligation and credit demands, I have already budgeted I wont be paying two contracts this month and as such I did not make any arrangement for that. I've called both the customer care an cancellation department again tonight and was told the same old story of the line still being active and a notice of reversal has to be set and the later call back for the line to be cancelled.

I am kindly requesting for the airtime allocated to that line [protected] be reversed and the line canceled as previously requested and that payment not charged to my invoice this month. I have not touched the airtime allocated to that number and a provision for the payment of that account has not been made this month since i've been told that a confirmed notice of cancellation was placed on the number.

This is my kind and warm request and I look forward to it being resolved as soon as possible as my next debit order goes through on the 15th of this month and I don't want unnecessary surprises since I did not budget for that payment this month.

Best regards,

Aa jinadu

Read full review of Vodacom
Hide full review
ComplaintsBoard
D
9:29 am EST

Vodacom vodacom put my personal information at risk

On the 31st Oct 2016 at around 23:30 I got pick-pocketed in Loop Street, Cape Town while at the ATM a random guy knocked into me but I never took note of my phone as I was busy at the ATM drawing cash. When I put my wallet into my pocket I noticed my phone was gone, shortly after I headed home as I had no cellphone. I got home around 2am 1st Nov 2016 and called Vodacom to block/blacklist my SIM and Cellphone, the adviser I spoke to confirmed that it was done then I went accepting that my phone is long gone. I then went on gumtree and found someone selling a phone identical to mine with the same chips in the screen protect at the same exact points (which I thought was highly unlikely for anyone else to damage it the same way then advertise it online) I then rushed to the police station on 6th Nov 2016 around 7pm to get a police case and at the police station they advised me I need an ITC number which I never received after calling on the 31st Oct. So I called Vodacom while at the police station to get my ITC number. I then spoke to an adviser who told me the phone was never blocked to begin with... I then requested that the phone be blocked/blacklisted again, she then informed me that the reason it wasn't blocked is due to the Vodacom system which doesn't allow blocking/blacklisting during weekend at this point I was fuming, I then had to call on the 7th Nov 2016 around 16:00 to black list the phone. The adviser this time was able to assist me and stated blacklisting can be done anytime. He then blacklisted the phone and advised me that I would get an SMS with the ITC number. Around 18:30 I waited and received no ITC number, I then called again and spoke to another adviser who stated that the blacklisting is in a pending state. I then requested to speak to a manage because I was even more furious at this point. The manager spoke to me and advised me that the ITC would take around 24 hours and then I would receive it. I also escalated the above to the manager who advised me that she would call me back today 8th Nov after 13:00 when she is in the office. It is now past 19:00 and I find myself calling Vodacom yet again as she never got back to me. I have just spoken to an adviser who stated that at the end of the month my number will be changed to prepaid, I asked why as I never ever requested this.

I feel this is really pathetic as all my personal information was on my phone and all my account which the person who stole my phone had a week to go through so far and my phone is still not blacklisted. Vodacom has put my entire life at risk as everything was on my phone including my CV, address, email address, RCS account, Nedbank account, Bidorbuy account, Ebay account, Fackbook account, Twitter account, etc I have no idea what to do and feel that I should take this further, much further.

I feel that Vodacom should compensate me for the inconvenience and the risk they have put me in.

Read full review of Vodacom
Hide full review
ComplaintsBoard
N
4:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom incorrectly billed and phone line has been suspended over 2 weeks

I Have had about enough of Vodacom & Game Stores in GATEWAY for thier bad disgusting service.
I have taken a new Vodacom contract with Game Stores - my contract consists of 2 cellphones with 2 sim cards for R220 per month - the day I took the contract 16 / 10/2016 my first sim card had been activated - 2nd sim card was not activated I was advised by the consultant at game stores that this will be sorted out she has logged a complaint with Vodacom. On the 20th of October I received a call from Game Stores saying that Vodacom had to deactivate the entire contract and re activate both sim cards in order for the both contract sims to work, in the meantime my line is suspended - Reason as per vodacom is that I owe an amount of R4302 I have'nt even used the cellphone as yet but I am owing an amount. I called to vodacom on the 24th of october and the consultant logged a report since then I am constantly following up with them when is this going to be resolved - Customer care accounts department at vodacom advised me yesterday after my 10th call to them that the credit has been passed however it takes 14 working days to sort out / clear - in the meantime my cellphone line will be opened.
TODAY 08/11/2016 - I have contacted Vodacom 5 times already to query why the line has not yet been unlocked and they say I am owing an amount I need to make payment urgently.
I am pissed off with Vodacom -this is unexceptable you cannot have such bad service and get away with it, I will definately be seeking legal action against this!

Read full review of Vodacom
Hide full review
ComplaintsBoard
A
2:19 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom unethical behaviour, poor service delivery

On Saturday the 29th October 2016 I purchased a samsung Z2 from the Vodacom store at Brookside Mall in Pietermaritzburg. Firstly I was not informed by the salesman NKULU that the device was not an android phone. When I reached home I charged the device for the recommended time. when I switched the device on it immediately went to automatic updates. I then proceeded to use the whatsapp feature which comes standard on the device. I could not install whatsapp because the version on the device was an old one.so after downloading the correct version from the TIZEN store ( which costed me the consumer extra DATA), the whatsapp started to work. But low and behold it only worked for an hour. So I restarted the device and the whatsapp worked again. This continued to happen the entire weekend. The whatsapp app just said “CONNECTING”.

So on Monday I took the device back to VODACOM SHOP BROOKSIDE MALL. The technician checked the device and could not tell me what was wrong with it.

I asked for a new device or a refund. The manager SHARLENE then came and spoke to me. After a lot of bickering between us, she finally agreed to give me a a loan device. Which was also a Samsung Z2.

The exact same thing happened with the loan phone as well. So I phone and was told by SHARLENE in a very abrupt way that the loan phone was only for making calls and not for whatsapp. I asked for her regional managers number and she refused to give it to me.

I the called back and spoke to another salesman VIDESH who politely gave me his regional managers number. I called GANIE the regional manager who advised me that I had two options either I bring the phone back on that day ( 04 November 2016) and he will give me R900.00 as the phone was used. Or wait until Monday the 07 November 2016 when the device comes back from OBF and I will be refunded the full amount of R1099.00. I decided to wait until Monday to get my full refund.

So on Monday I tried calling the store and every timed I called I spoke to VIDESH, who told me that he would call me back before the end of the day.

I never received any call back. So at 17:30 on my way home I phoned the store. I was told by FARHANA that VIDESH was busy. I asked her about my phone

And she was absolutely rude to me over the phone say that her regional manager would never give me a refund. I then went to the store.

FARHANA, SHARLENE and VIDESH all made me the customer feel like a liar. So I asked for the regionals phone number again ( I had left his number at work).

I was refused his number by all three individuals. FARHANA continued to have a big mouth with me when I said that I will stay and wait till they sort out the issue. The MANAGER SHARLENE has absolutely no regard for here customers . when I was talking to here she actually ignored me completely.

THIS IS UTTERLY DISGUSTING BEHAVIOUR FROM ANY PERSON DEALING WITH CUSTOMERS.

I am still yet to know what is going on.

Please can you assist me regarding this matter.

Read full review of Vodacom
Hide full review
ComplaintsBoard
S
12:41 am EST

Vodacom contract, deactivated, no service

Im very dissapointed by vodacom, the treatment im getting is shocking.Last week (02 Nov 2016) I called the cancellation department to cancell my contract thats comming to end 30 November and to convert my number to prepaid.The consultant told me that my request is been processed and my number will be on prepaid as from 30 November.To my suprise i lost signal on my phone after my request and i called back to find out why only being told that my number was deleted by mistake.I was told that it will be unlocked and i must pay the unlocking fee .My number is still deactivated even now and every time i called i told it will be unlocked.Every day since last week i spent half of my day calling vodacom to get my phone fix but no one want to take responsibility and fix this issue.I have already spoke to so many consultants, im being transferred from one department to another every one is just passing the ball.7 days of calling everyday my phone number is still blocked. Vodacom blocked my number and is not able to unblock ...is so shocking that after a week you still cant unblock my number after your ow mistake of deleting it.Im shocked is so unprofessional .Tell me what do i have to do as a customer to get my number working.

Read full review of Vodacom
Hide full review
ComplaintsBoard
M
11:47 pm EST

Vodacom no data

I just had enough now!
I have had problems with my phone since 7 October, I cannot access the data on my phone. I have phoned or been in a Vodacom shop everyday sing the 7th October. The problem is NOT with my phone it is on my account. If I put another Sim card in my phone the data works, if I put my sim in another phone that phone's data does not work.

On Thursday night 6 October when I switched my Data on, on my phone the data did not work. The next morning I checked again and still it was not working. I realized I can connect on WiFi when available. So... on 7 October I went to Vodacom at the Langeberg Mall in Mossel Bay. The tried a few things and then said they must Synchronize my settings, I must give it a few hours and switch my phone off then on again. I waited till late that afternoon and still it did not work - BUT now had extra problems. All calls were barred and I did not set it up so obviously did not have a pin for this. Also my CLIP did not work - a service we are forced to pay for.

I had to get to work on the Saturday and could not go back to the Shop. On Sunday 9 Oct I phoned 111 vodacom from another cell phone (since I could not use mine). After explaining the whole story again, again they said the settings must be synchronized and I had to wait 48 hours excluding the Sunday. Again, switched on and off, the call barring was taken off but the data still did not work. They said a sim swap will work.
I then went to Vodacom in Swellendam and explained the story once again, they did a sim Swap (that I had to Pay for obviously).
I had to give it a day again and still not working, AND once again all calls were bared and the CLIP was still not working.

This was a week later... on weekend of 15 October. I phoned 111 again and off course had to explain everything once again. And the answer - they must synchronize the phone... WTF! I had to wait 48 hours excluding weekends... they will escalate the matter. The lady from the call center actually stayed in touch for 1 day and after that nothing. I was camping during that week and therefore could not contact vodacom again as I could not call from my phone and was not close to any shops.

On Friday 21 October i phone again from a different phone as I still could not make any calls. By this time I was furious obviously. ONCE AGAIN I had to explain everything all over again. The query I logged this day is still open (1-[protected]) I have phoned everyday since then. NO ONE comes back to me, I have spoken to Supervisors and Call Center Agents in Technical department,
Cancellations and where ever, They all promise te get back to me and no-one does. I get SMS from customer care to answer NO if the issue has not been resolved (4 times) no one phones me back.
I have spoken to people at Cancellations to ask what I must do to cancel and EVERYONE in ALL DEPARTMENTS just keep telling me that the technician is working on the problem, it is in progress.
The Vodacom Shops says I must contact the Call center, they cannot do anything. The Call center says I must go to a vodacom shop. I went to the Customer Care Center in Somerset west. They cannot help me. The latest was that it is a problem in the area I am situated in. HOW DUMB is that argument? This is a Cell phone, I travel to different areas in a 500km radius - it does not work anywhere!

All I am hearing everyday is they are working on this, what are they working on? Why is no one answering me. How long are they going to work on this before cancelling. I am paying for this service that is non existent?
YOU need to cancel this contract with no cancellation fees. This is a month now.
I deserve an answer!

Read full review of Vodacom
Hide full review
ComplaintsBoard
A
11:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom premature cancellation and still getting debited!!!

On 24/09/2016 I ported my number to Cell C. After that I struggled with Vodacom to get a premature cancellation quote out of them, long story short I finally received it. The amount I had to pay was R4413.76 which I paid immediately on 12/10/2016 and sent proof of payment and everything they requested. On 27/10/2016 I get debited an amount of R2437 for Vodacom. The next day I contacted them to find out why I was debited this huge bill? Then they told me it's the way their month works and other nonsense and I was highly upset. The consultant said they would call me back in the next 4 days to give me feedback. It is 07/11/2016 and I am still waiting for their call. Yesterday and today I emailed the retentions department asking them about this and they just read the mails but don't reply. Today I contacted 0821958 and spoke to Amanda, she put me on hold for 15min and then the call went to that annoying feedback recording (the one where you must rate the service received), obviously I rated 0 on everything. I called immediately again and got through to Kopalong and she said she would take it up with the back office and get back to me within the next 24 hours. Yeah whatever, when hell freezes over first. It is pathetic that I am getting debited for a service I cancelled already. No where did they mention that I would still get debited after paying the cancellation quote. I did not budget for this huge amount and I am screwed this month. Vodacom is the worst network ever and their consultants are idiots.

Read full review of Vodacom
Hide full review
ComplaintsBoard
S
11:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom money wrongfully deducted. no refund for 39 days r12190

Hi acc no I0636995 and sim no [protected] was debited R12190 which was incorrect and my wife was charged for laptop that was approved and sent back to Vodacom. They agreed on paying back money within 7 working days, its been 39 days and no payment, just empty promoses and terrible service and no feedback or returning of messages.

We are now in financial difficulties and cant pay our other accounts.

Please adress this asap and we want interest pay on this money .

Supervisor dealing with this matter is Solly Moepi . He has not given good service at all and even after my wife drove 60km to vodacom midrand he has not come back to her.
Regards

Sylana Brknk
[protected]

Read full review of Vodacom
Hide full review
ComplaintsBoard
S
11:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom upgrade services

Hi,

My name is Sue-Jani Gagiano.

On 06/10/2016 I went on the vodacom online site, provided my number, and then it stated that I am liable to upgrade my current contract with vodacom.

I submitted the contract and phone that I want. The next day, 07/10/2016, I received my quotation and an employee at Vodacom contacted me to confirm everything. I eventually then received my phone, everything was good.
The quotation I received stated that I had a R0 balance on my previous contract and didn't owe anything. My monthly installment would be R348.49 from 07/11/2016.

This morning, 08/11/2016, I noticed my debit order didn't go through and decided to phone.
Customer care and online services at Vodacom advised me that my installments would be R680 for 07/11/2016, R550 for 07/12/2016 and R550 for 07/01/2017. They said it's higher as I am still paying for my old device, even though the quotation said I don't owe anything.

I sent them an email this morning but no response as of yet.

My number is [protected].
I am extremely unhappy with vodacom atm.

Read full review of Vodacom
Hide full review
ComplaintsBoard
L
10:09 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Vodacom online ordering department / vodacom store / customer care

Good day,

I am not happy with my experience with Vodacom so far I am new to this network. I did an online order of an I phone SE on Friday 04/11/2016, the process online was not bad it was quick and easy, however after that I needed some questions answered so I used the online chat service, to find out when will i receive my order as it stated on the site next day delivery, upon chatting I was told this is unfortunately not the case as there is "no stock" on the device. I asked if the device can be picked up from the store was given the same reponse "unfortunately not", I asked as to how come on the site when applying it states next day delivery and that the device is in stock, the consultant could not provide an explanation. I then asked her to get someone to contact me, still awaiting the call back. I then sent an email, and apparently my order was dispatched and will be delivered to me on Monday the 07/11/2016. Why are all the staff not trained to answer simple questions? Why does it have to be a hectic process to speak to the right person and get the correct information?

Secondly, the device was received today as promised, however the sim card received was not cut correctly as the device requires a nano sim, is the sim not cut and dispatched correctly by you guys? I then went to the Vodacom 4 u store in [protected]@Carnival Brakpan, only 2 staff members in the store, after waiting for about 25mins to be served, I asked them to cut the sim for me. The consultant there advised they " do not cut sims" I must go to a local vendor that sells cellphone covers outside the store and he will cut it for me at a cost of R20. Why does Vodacom stores not cut sims? or give you the correct sim for the device in the first place? The vendor does not even know about I phone and he cut the sim but did not know how to insert it and he stated he does not know much about the device however nano sims are troublesome.

Lastly, I came back home and inserted the sim, and proceeded with the installation. Once installation was complete I noticed the no service message on the display, I contacted 082111 from another device and explained that the device was received today however I am not picking up an signal, the consultant just placed me on hold without advising anything and the next thing I was put to another department voice system requesting and IVF number or something, I cut the call and contacted the department again spoke to another consultant that advised I must speck to the sim card department and put me thru upon holding the call then got cut. I then contacted the same department again and spoke to a different department she was kind enough to listen to the problem and advised me that the online activation team should have called me to activate the sim card told her that was not done, she apologised and gave me the number to call and activate the sim.

Again what a process, disappointed with my first time contract experience with Vodacom!

Letitia Govender

Read full review of Vodacom
Hide full review
ComplaintsBoard
S
7:14 am EST

Vodacom contract / sim swop / deactivated account problem not solved over 24 hours / now running on 72 hours and phone still not activated!!!

Good day.

On friday at 7:30pm on the 4th november 2016, my phone had lost signal completly, within this time I had contacted the customer care line to determine the problem, your operator - pumezo read to me a date 2016/03/11 which states 11 of march 2016, however she assured me that this was thursday the 3 november 2016, stating that someone had internally upgraded and completed a sim swop without my acknowledgement, I intern laid a statement at the police station and went to the store to lay this complaint and on arrival jacob at somerset west branch assured me that it was only a faulty sim!

Now due to this in convince I have been offline since friday being promised that my phone will be reactivated and a new sim swop would of been done, however nothing! Still to date the sim swop is pending and no one can ensure me a lead time!

I will now be taking this matter further to a high court and laying a affidavit at the police station due to lose of business today..

Thank you!

Read full review of Vodacom
Hide full review

Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

How to file a complaint about Vodacom?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Vodacom contacts

Phone numbers

+27 82 111 +27 821 904 More phone numbers

Website

vodacom.co.za

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Vodacom?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. Initial Vodacom complaints should be directed to their team directly. You can find contact details for Vodacom above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Vodacom. Discuss the issues you have had with Vodacom and work with their customer service team to find a resolution.