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Vodacom

Posted: Jun 19, 2017 by    

unauthorised sim swap

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On the 17th May Vodacom initiated a SIM swap without my authorisation. In order to rectify the situation I went in to the Nicolway branch where I had to provide proof of identity and pay to do another SIM swap.The Nicolway office apparently placed a ticket on Vodacom IT department to find out why the original SIM swap was done, but I have received no response as yet. The SIM swap was initiated by someone internal to Vodacom, and I believe this should be investigated by Vodacom. And of course I want to be refunded the cost of my authorised SIM swap.
Complaint comments Comments (0) Complaint country South Africa Complaint category Mobile & Cell Phones

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