Vodacom / service

Polokwane, United States

I have recently upgraded to a new contract, (G connect wifi Tarrif My gig 3 for R219 per Month - cell no: [protected]) althoug the first invoice made out was correct (Invoice B690778615) the second one which I have recieved for January is R3, 436.56 ( Invoice - B698776592). I have loged a call with Vodacom on Thursday 19/01/2016 but still nobody has came back to me with this request. I had to phone 4 times to follow up and NOBODY can tell me what it's for, the reference number is S4-NAJ36-6X8W2. I spoke to a consultant at Vodacom to block the contract till this issue is resolved, but this contract cannot be blocked due to the contract behing faulty? I am requesting to cancell this contract Immediately and having a credit or dispute sent to me for the balance of R3, 436.56 for I have not agreed to have an open line contract. I am extremely unhappy with this service because after requesting a block on the account, I am still being billed unfairly since I stopped using this wifi on Thursday 19/01/2017. There will not be enough money in my bank account for the debit to go through for the total amount, only the amount I have agreed apon of R219.00. I am going to go the Consumer Protecting Act if this is not being resoveld within the next week. Please will you assist me as soon as possible. Thank you. Inekhe

Jan 24, 2017

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