Vodacomincorrectly billed

I was offered to upgrade my two contacts with vodacom. The consultant and I agreed that it would take effect on 1 Dec. But instead she activated the contacts immediately and I was billed for both contacts twice paying double. I immediately notivied vodacom, but after 3 service request, they still did not credit the extra contacts. After the consultants promised that they would. I then requested that they cancel the upgrades wich they also did not do. I paid R5400 which is incorrect. I want to cancel the upgrade and switch to prepaid.

Dec 08, 2018

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