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Vodacomfraudulent sim swap

We have been fighting with vodacom for months now with someone attemoting, on numerous occasions to do a sim swap that I didn't request. Finally on may 5th 2017/ a sim swap was done apparently by soneoney at bytes technologies.??? How is this even possible?? As a result, I have blocked the cell number but have cant use this number (Which is used for business purposes!!) we are losing money daily because clients cannot get hold of us!!! Apparently a, person from the fraud department has been allocated to us, but as of yet, 5 days later, still no call or word from a soul!! Is this how a major company such as this operates? The only reason I haven't changed networks is because my contract's only done in january 2018. Please can someone help here!!!???

Sh
May 12, 2017

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