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Vodacom / documentation requested

Johannesburg, South Africa
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My phone fell and the screen cracked. I do have the adh insurance cover on the handset, but in order to claim I need to submit certain documentation in order to claim. The cover is only for one year. I phoned vodacom on 7 dec 2016 and requested the info and they confirmed it will be sent to me. After receiving nothing after a week I phoned again and was told it is in progress. Two days later I received an sms that I need to email info to vodacom, which I did. Still nothing. I have phoned four times since and every time they tell me the request has been closed and then I am told it will be escalated. Still nothing and it is more than a month later! I have lost the opportunity to claim the screen on my insurance thanks to vodacom inability to resolve the matter. What is going to be done about this?

Jo
Jan 16, 2017

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