Vodacom

Enough is enough!
After 7 days not action?
My cellphone was stolen on 14 July 2016.
I called the call centre to block the sim card and blacklist the phone - this were only done after the 2nd call.
I went to Vodacom, Randpark Ridge Mall on 15 July to buy a new sim card and request a sim swop. The consultant told me it would be working within 24 hours.
Contact the call centre on 16 July - feedback were given that the request were pending.
Contact the call centre on 18 July - they don't have record of this request. I were informed to return to the store to get it sorted out.
Returned to the store - the put in a new sim card and were informed that I have to wait another 24 hours.
Contact the call centre on 20 July - hold on for how many minutes and then were told that they couldn't assist me as the system were offline.
Contact the call centre today, 21 July - the card number is incorrect and I need to return to the store for assistance.
Poor, pathetic, customer unfriendly, etc, etc, etc, service.
Paying for a contract which I don't have! One week without a cellphone!

I have a claim on one of my contracts with Vodacom. I upgrated the beginning of February and ask for Insurance for the phone. Now the phone got stolen and I want to claim for it they said to me I do not have Insurance only sim swap Insurance. So I asked them to draw the original documents I signed to see what is the situation. By further investigation they see the Insurance was never been submitted by the consultant. I ask them well how are you going to do the claim because I signed for Insurance and I want support? I suggest they keep the consultant responsible for the problem and claim everything from him. So they discussed it with the shop owner and they suggest I pay for the 6 months Insurance that was never been submitted plus R300 excess and R364.90 (10% of the value of the phone). I feel I will pay for the excess and 10% of the value of the phone but the Insurance for 6 months was not my fault and they should keep the consultant responsible. I phoned vodacom to lock a complaint and they just send me from the one department to the other and at the end they refer me back to the shop and said the Manager of Shop owner must sought it out. It is now Thursday and I reported this last Friday 15 July 2016. Up until now they promise me to get a phone for me and let it be delivered on Wednesday (yesterday) to my daughter, but until now nothing happened and it seem to me they don't feel the same way as I do about this whole situation.

What is going on with Vodacom? I went to the Vodacom Limatra outlet in Ermelo on 11 July. The lady told me she cannot assit with the upgrade as she has no access to the new system (my acc was migrated to it). On 12 July I tried to upgrade online. a consultant told me that she cannot assist either due to the migration. A couple of minutes later another person contacted me and we did the upgrade. He promised delivery by no later than 15 July. On 18 July I visited the Vodacom outlet again, showed them what I want, they confirmed availability but they were offline. On Tuesday 19 July I visited again, guess what, they cannot assist as they do not have stock. Promises of maybe the 20th, it's now 21 July and still nothing. I logged onto Vodacom and found that my online order for the 12th is lying there under order number 1-[protected] and the status Future open. Sow what now? How much time and diesel must I waste before I'll be helped - ever?

Short and sweet.

Dear Vodacom

a Few days ago I had a bill of R1300 whic was fine because I'm on a Red Advantage package for R1000 p/m.

But today my bill so far was R 14, 180.93
Total usage for July 2016 ?

Now, I have tried to contact Vodacom regarding this matter which I believe will be resolved ASAP.

I bought a data bundle for R300 or in that price range and get billed R 14, 180.93!

How does Vodacom expect to keep up Customer satisfaction if Customers can't reach them ?

Oh and dare to bill me for trying to contact customer service.

Vodacom, how are you going to rectify this matter ? Any senior's at the top in Vodacom willing to stand for this ?

What a joke

Jul 20, 2016
3 minutes ago
Vodacom 4.0
Other
Enough is enough
by Est-brooks 1
It's been two weeks since I sent in my iPhone 6s for repairs as the screen went black after plugging it into a charger. After 5 working days I was slammed with a bill of R5698.68 for a replacement phone as their reason was 'it's a bent body and that's under physical damage'. Firstly I got the phone in April? It's giving me problems and now I need to pay 5, 5K. I find this ridiculous as the phone is barely 4 months old, and yes let's say the body is bent? That is not my fault, there are over 5000 websites on complaints about iPhone bodies bending and it's a manufacturing fault or product fault yet now I must pay for it?

What at upset me even more is when Altech Auntopage closed down I was moved over to vodacom and since have been double charged for a handset, which operators have explain to me why BUT their system says I have 19 months of my previous contract remaining as well as the one for the new iPhone ? On top of it they apparently have no past documentation from altech to figure this out? But I must happily pay for two handsets which was not told or explained to me when upgrading and now OVER R5000 for a faulty device.

what upsets me even more is there was not one operator willing to pass me on to someone who could help me even more, half the time I was disconnected or just left on hold until I eventually gave up?
Operators would laugh at my situation ? And tell me their hands are tied?

I am disgusted and see no point in actually furthering my business contracts with vodac because what's the point of paying the monthly installments and everything if when you need their so called great and friendly help it entails throwing money into their bank account.

Lastly this is a business contract and this will not be the only forum that I'll be using. I'm so upset with vodacom.

i phoned your cancellation line (111) on Friday 15 July 2016 1:30 spoke to Simpiwe i was on hold for 22 min,
he promised to phone me back in 15min, well guess what i am still waiting both me and my husband are on fixed contracts, how can it go up with R800.00 this month?
i will not pay that i will reverse that payment
you are a bunch of crooks that does not have any service delivery,
i want to move service providers as you guys absolutely SUCK,

i have logged so many complaints and absolutely NO response from any one at your offices!

i would like to cancel all of my contracts with you i will not pay any longer for NOTHING

I have been a loyal Vodacom customer (contract holder) for as long as I can remember; but with the treatment I got from them im not sure if I will stick around.

I have contacted Vodacom on the 11th of June @ 10am to order a phone online. Although I was not sure of the device I wanted, I finally opted for Samsung Galaxy 87. I was then told that I will receive the phone on Monday the 13 June. The name of the person who assisted me with the order was Pertian. The names in this letter might have spelled wrong but im certain that Vodacom will be able to get the details from the system and recordings.

On Monday, I did not receive the phone or any communication from Vodacom; as such I thought maybe its an opportunity to change the order; thus device and plan. I decided to call them on Tuesday the 14th June, I told the lady about my story and that I would like to change the order since no activity happened on the order yet; but the lady told me that Pertian is not around, she will tell him to call me.

Pertian did not call me, but to my surprise, I get a message that my order has been approved. @ 12:12 pm. Really now (the order which has been placed on Sa****ay; what happened to the following working day delivery promise”)

I then immediately got the message that the phone is awaiting to be dispatched to the courier company.

Okay I then called again and spoken to Shait @ 12;52 and explain to him the story. He told me that Pertian is not on his desk, but he advised that they cannot cancel the order because is out already; I should allow the process to happen and not accept the delivery. They will cancel the order and give me the new phone as soon as they receive the phone back. I then trusted him and did as he advised.

Delivery only took place on Wednesday.

I called them on Monday the 20th June @ 8;48 to check the process since no one called me from their side. They told me again that Pertain is not at the desk AGAIN. I talked to Sabiha again who told me that I have to wait for 14 working days to get everything back on track. And she promised that she will tell Pertian to call me immediately. Today is Friday the 24 June 2016, im still waiting for their call.

Today is the 19 July 2016, but no one ever called me to date

I am so sick of you people, I upgraded last week Thursday, my phone was delivered with a new simcard, and on Saturday morning when the new simcard wasn’t on yet I went to the Irene outlet, and the guy wasn’t very helpful he didn’t even listen to what I had to say or explain anything he just said he can’t help me with the simcard if it was ordered online i need to phone this number 082 111 and do a sim swap, ok so i got home spend almost two hours on the phone jumping from one department to the other, with "Guess What" no result, the lady at the call centre assured me that she will do the sim swap and i will receive a sms before end of day on Saturday, So by Yesterday when my new sim card was still not working I phoned again and after 30 min the lady told me that there is a error on their system because my current order for the new phone is still showing " Pending" which to her was weird cause on the system the cancel date for the order was the 16th and guess what yesterday was the 18th already ... She PROMISED me that she will look into the problem and phone me back before 17h00 yesterday afternoon, Well I waited and waited and waited until this morning still no call, so I phoned again, got through to a lady that clearly had a bad night last night cause she was so rude and sounded like she pulled a triple shift, Guess what this lady told me ... I need to go to a Vodacom shop, hahahaha hahahahaha... so now im back where i started on Saturday morning, I dont care that im swearing or rude you people are useless, I had endless problems just to get upgraded in the first place, and after two weeks of complaining i receive my phone which in any case i cant use... you can be so glad i cant post this to a billboard for the world to see !

This morning my contract line was soft locked by Vodacom. I did not understand why it had been soft locked. I called the customer care call centre to find out and was told that the system showed that my line was active and not locked. I was the transferred to the accounts department who then told me that my account was soft locked because I had reached a R 1000 limit. I then asked how this was possible as I buy airtime when my subscription airtime and data bundle has been depleted. I was then given a wishy washy explanation by a young lady who didn't seem to know what she was doing. I then asked for my line to be unlocked and was told that the accounts department is not able to unlock the line and was subsequently transferred back to the customer care line where I was told that they were also not able to unlock my line because the system showed that my line was active. I was then put through to the "team leader" who told me that his system showed that my line was locked but couldn't determine why my line had been locked. I then asked for my line to be unlocked and again I was told by this "team leader" that he was not able to because they could not establish why it had been locked in the first place. FYI this was now the fourth person I was talking to about the SAME problem. Anyway, the "team leader" promised that he would refer my problem to the technical department and get back to me r.e. progress made on rectifying this issue. That was at 10:00 this morning. I did not receive and feedback and called again at 15:30 and was told that his not around. The 5th person I spoke to assured me that she would give the "team leader" my number and ask him to call me back urgently. it is now 17:00, still no call. Nobody has bothered to give me any feedback and my line is still locked. I'm not able to make any calls or access the internet, even though I still have subscription airtime left and I bought a data bundle this morning. Bad service from Vodacom seems to be a recurring feature in my life, only God knows why I still use them as my network provider. They do not take their customers seriously but they very quick to debit money from one's bank account. I'm really tired of fighting with Vodacom all the time. Its soooooo frustrating, talking to 5 people and not a single one is able to provide you with any meaningful assistance, being promised two feedback calls and receiving none !

I cancelled my contract with Vodacom in 2015 and paid the early cancellation fee. Customer account number: I0918674-1. All of a sudden in May 2016 Vodacom started charging me for my phone again. The charge has gone through for 3 months in a row completely unauthorized - on a bank account that should not have been on file at all since the contract was cancelled. I have spoken to numerous customer service agents on the phone and via email and nothing gets done or responded to. I have sent all relevant documents. I am living overseas now and it has already cost me a fortune to do this follow up. I would like to walk into a Vodacom office and sort this out or throttle someone, but I am in the USA. I would like a full refund plus interest.
I wonder if anyone reads these complaints, or am I talking to myself again!

My phone broke during the holiday so I decided to upgrade my phone to a Huawei P8 Lite. They didn't have any more stock at the time so the sales consultant promised that it would arrive on Wednesday. When I got there on Wednesday, he said it hadn't arrived and that I would receive it on Friday- latest. I got there on Friday, and still no phone. I then told the sales consultant not to make empty promise if he can't keep it and his response was just that he was just a messenger and that it was not his fault, it was the warehouse's fault.
I then asked if he could courier it to Pretoria as that is where I attend school. He told me I had to pay for courier services- the Nerve of him! I do not care if he has a trophy on his table saying he is the best sales or whatever, it is Vodacom's fault for not delivering their services and making empty promises. They should deliver it without a second word because they did promise me the phone before I needed to leave.

Now I have to go to school without a phone and do my upgrade there. Did I mention that my contract is under my father's name and how much of a hassle it would be to get around without a car in Pretoria.

Next time they deliver such ### service, I will take it higher and I will move my ENTIRE family's contract over to MTN because clearly they offer better services and contracts!
They better sort their sales consultants' attitude before that becomes the cause of their failure.

On the 14th of July 2016, I called Vodacom Customer care to complain about their Recharge and Get Offers. One dials *123*1# and you have the option of recharging and getting bonus airtime. I was told that you need to first receive an sms before this function can be activated. Why on earth would one offer an function to see the offers and comply, when you still need to wait for a sms. Why offer people this functionality, whilst you still have to wait for an sms. This is truly misleading and another for Vodacom to rip off their customers. Truly disgusting!

I bought a contract phone from Vodacom 2 years ago, the contract came to an end on june 26, a month prior to this date, I phoned the Vodacom call centre to terminate the contract as it was coming to an end. My request was not effected and since then I have been trying to speak with the cancellation department, however according to them I failed the security test and could not be assisted. This security test consists of 4 to 5 questions. There is no way I could have failed those questions, I believe this is a scheme that they have put in place to drag issues and not assist customers with their complaints.

On 06/07 I took out a new contract through the online services, they where very fast in contacting regarding the new contract. Everything was arranged for a new phone and table. On 08/07 a lady from Vodacom contacted me to confirm the contract and details and said I can expect delivery from Friday. On Monday I contacted Vodacom and enquired about the delivery of my items and after having a lot of trouble finding the correct person to talk to they advised me that the phone is no longer being manufactured and she is glad I contacted them, how long would I have had to wait to find out that the phone they sold me is no longer available, she then said she would ask the rep to contact me to choose another phone, after hours of waiting and leaving messages for the rep I finally got hold of him, we arranged for another phone and everything was set, I phoned again on Tuesday to confirm if all was in order, the lady then advised that the there is no stock, after throwing a fit the rep finally contacted me and advised that there is stock and we await delivery, I phoned again today to find out if all is in order and when I can expect delivery and they said they do not know and will ask the rep to call me, needless to say no one phoned me, I had to phone again and spoke to another person who promised me that the rep will confirm delivery and contact me before the end of the day, and still no one has contacted me?

I think this is highly unprofessional and I do not know why I have to keep following up with Vodacom as I see if I do no contact them daily, nothing happens... I still have no idea when I will receive my items... day after delivery my foot, I have been with Vodacom for more then 20 years and I feel that this issue is not being taken seriously.

How difficult is it to confirm stock, confirm delivery and give the customer feedback... constructive feedback... not I will follow up and let you know?

Not happy...

Good day Shamiel Yusuf

I am still very surprised that despite my complaint and escalated phone call to Vodacom on the night of the 22nd April 2016 to the manager in charge - Nthabiseng Kupuni and I still have not received feedback.

I was assured that the matter would be looked into in the form of an investigation and that I would receive feedback from her or the technical team.

I have factual (screen shot) evidence that I purchased the data and that it was never credited to my account.

Please urgently intervene on this matter as I find it most deplorable that
1. I paid for a service/product and have not received the product/service.
2. escalated a complaint to management and have not received any feedback at all.

On the 29 June 2016 I logged a complaint on this site about Pathetic service from Vodacom Repairs - an insult to ones intelligence 2 days later a reply was posted saying that an agent would call me. On the 8 July 2016 I received an email stating I should call Vodacom. I am now on the phone with Vodacom who claims the complaint was never forwarded to them. The warranty on the phone expires in a month's time. Hence, since November last year I have not had a proper working phone.

THANKS FOR EVERYTHING VODACOM

I have never regretted my decision to move to Vodacom more than now!

To
Vodacom

Jul 8 at 1:29 PM

Please advise sms number we can sms in order to see when is our due time to upgrade.

As we are considering moving all our contracts, I am very uhappy with Vodacom since I upgraded to a Samsung Galaxy S5. End last year already. Was told I could Upgrade Vodacom Hartbeespoort this is good phone.

Got billed 3x months double due to the fact that I upgraded 3x months in advance. Was not aware of this.

Phoned them and went back complaining said I must do a Software Upgrade.

Took phone in for software update, and having even more problems now.

Was told phone was discontinued months before upgrade.

Phoned several branches all said nothing they can do

Shocking service!

Pathetic phone! Pleasing your customers and giving best service? No ways. We have 5x Contracts with Vodacom currently and will stop them all once contract is over.

I even asked to exchange the phone even if I have to pay in an additional fee to get a decent phone and was refused. Sorry nothing we can do.

I was away for a few weeks travelling alone no one could get hold of me and was about to contact the police to start looking for me.

Then I couldn't make any outgoing calls or send messages for weeks, woman alone. Does Vodacom care about this?

Had to upgrade software again now phone switches off whenever, you only realize it the moment you try to use the phone. Battery Life is even worse.

I pay R 842 a month on my 2x contracts a month and this is the service I get.

Keep on complaining and you get nowhere.

Really very Unhappy Vodacom Customer ( well not for long anymore)

Well Management are you willing to accommodate me in any way? Try to walk the extra mile or keep your so called customers happy?

Very disappointed !

I requested a settlement quotation on 30 March 2016; paid it on 13 April 2016 and sent through the POP along with the signed Premature Settlement Quotation and a copy of my ID to Retentions.[protected]@vodacom.co.za. In the e-mail I have asked if there is anything else that I need to provide to cancel my contract. I have received an email back with a reference number.

My number was ported out early in April 2016.

I have sent a follow-up email on 12 May 2016. On 6 June 2016 I have received an email indicating that 'Cancelaltion is processed as per documents received'. Since this correspondence I have received two invoices and no email or phone call indicating that my contract has been cancelled.

I have also phoned in multiple times where I have not received any confirmation that my contract was cancelled.

I cancelled one of my three contracts (number [protected]) with vodacom on 30 March 2016 because it expired ( I'm in possession of a copy of the cancellation request form ). I received a message on 04/04/2016 confirming that the contract with number [protected] was cancelled. I contacted vodacom immediately as I could not make any calls or search on the website. I was then referred to a vodacom shop as they couldn't help me via the phone. I then visited the Vodacom Data Store in Bayside Mall, Tableview and requested to speak to the manager who told me that he will try to sort it out. Since then I visited the same Data Store on five occasions without any success but the manager showed me emails which he send to customer care but that was also unsuccessful. On 29/04/2016 Vodacom deducted an amount of R6023, 75 which I reversed at the bank. On 08/06/2016 Vodacom again tried to deduct an amount of R6861, 76 but I had insufficient funds. On 30/06/2016 Vodacom again deducted three amounts of R2463, 59 which also reversed at the bank. In the process I lost money for bankcosts and don't have the luxury off using my free minutes of free data. I'm struggling because I'm used to the luxury of always having airtime and data available (being a Vodacom contract customers for more than ten years). I don't know what else to do and need your help very urgently

Hi there,

I have been a Vodacom customer since I have obtained my first cellphone, and am a loyal customer, however, this pisses me off:

I am constantly on WIFI, and not even using my phone (the phone is on the table). Yesterday, I received the SMS that states "you only have x.xx MB of data left". About an hour after that, I received another SMS to notify me that my data has been depleted.

How the hell am I using data if I am on WIFI and my phone is on the table?

This is enough to piss me off, as clearly this is a network making profit off something which isnt being used.

As mentioned above, I am a loyal customer, but this is enough to turn me away from Vodacom.