Bad service
I changed my banking details online a week before the debit order went off my account. After doing this a week later Vodacom still debited the wrong account that obviously was closed and therefore they did not get paid. I called them to inform them about this and asked them to resolve the issue. A week later the issue was 'resolved'. Another week down the line I was told to pay immediately so I called informed them what happened again and was told to pay again. I paid and was told everything was OK. Later that day my phone was cut off and I called again, to be told they had no record of any calls I had made or any changes I had done. I had to resubmit all my emails which I did that evening and now I still have not had a reply and my phone is still disconnected. The staff have been rude, unhelpful and completely despondent to my problem.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Located between Carolina and Belfast, Mpumalanga. We have observed the opening of 2 new coal mines and the expansion of 2 existing mines. With each event the level of service provided by vodacom has significantly deteriorated. No remedial activity has been evident.
Vodacom sucks.
I have had no Internet since Wednesday 03.12.2025.
Billing No. I3021868
Fibre Wireless - Router Huawei DN-8245
S/N: 485754438E2948A2
CINC1065661
SR251206-988869
Cell Contact no. [protected]
S/O number: S023718-361075
They are charging me for an amount they didnt communicate with me.
I sent them all the proof of my past payments, and I spoke to the agents who advised that all payments ae up to date, now they come back sending me emails saying i need to pay otherwise it will be escalated.
I am not satisfied with the horrible service.
For the past few weeks Vodacom signal is non-existent in Rustenburg. How are consumers supposed to operate like this. Going to cancel the contract.
Vodacom should make sure that their towers and in 100% working order at all times.
Mis representation by vodacom telesales personnel offering a package upgrade with no additional costs, then 2 years down the line the issue is not resolved full of threats by Vodacom very evasive management and lies, no follow ups it is a shame to deal with such an institute for over 15 years.
I can't even play an online match without the game crashing because of your poor [censored] [censored]in network I won't purchase my bundles again if you don't fix this [censored] of yours
I lost my SIM card about 4 months ago and I’ve been battling to do sim swap both instore and telephonically through customer care but all attempts have been in vain. My number has a locking restriction which I’ve asked do to be uplifted since I resigned from my services with Vodacom retail. My life is stationary due to this inconvenience.
DISGUSTING CUSTOMER SERVICE. No one knows what's happening with regards to their call agents/staff and that stupid bot that is useless! I WANT MY MONEY BACK! You can't just say my order is cancelled, Not notify me why or when I will get my money back, they have not refunded me!
Good day
The Vodacom network is off for a week now in Pearston Easterrn Cape. We cannot receive calls nothing. Our families don't have contact with us and in emergency situations we can't do anything. Can you please see whats happening in Pearston and fix it. If the problem still goes on, we must then switch from service providers.
One of their Rude Consultants by the Name of Atish Singh had the nerve to hang the phone on me when i was complaining about the delay in my contract Cancellation, lack of Professionalism from my end i must say . i will never ever in my life recommend or take a contract with vodacom.