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2.0 118 Reviews

VitalChek Network Complaints Summary

30 Resolved
88 Unresolved
Our verdict: When using services from VitalChek Network with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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12:36 am EDT
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VitalChek Network Paid for birth certificate but didn't recieve

Paid $48.00 for a certified copy of my birth certificate because my original one is missing. I got confirmation of payment recieved and never recieved my certified copy of my birth certificate. The courthouse and department of motor vehicles need this identification in order for me to become a resident in another state. They suggested vital check, but I am not giving my money away again. What am I supposed to do and where do I turn to get some assistance in this matter? I need an answer ASAP!

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11:29 pm EDT
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VitalChek Network took my money did not provide the service

Vital Check charged me for a service they did not provide. I ordered my birth certificate from them in December of 2010. May 25, 2011 I received a letter from them saying they could not match me to the NJ vital statistic records. They told me I could pay again and resubmit my application. I tried many times to contact them to inquire about the delay. They told me my order was processed and they could do nothing to help me. Please pay again...This is a bad and shameful.

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Sharon Burnett
, US
Mar 16, 2022 3:43 pm EDT

I need a copy of my birth certiicate now. I paid, but never received.

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10:11 am EST

VitalChek Network waste of time

I needed by Birth Certificate from california. I contacted the state and was told it would take two to four weeks. I also checked the application and Ca. asks only for a notarized statement for id. ( I lost my licence)

So I go with this vital check to make it quicker. They send me their forms but unlike Ca they require a picture id, which I dont have and that is why I am trying to get my birth certificate.

Emails have gone unanswered and no one answers the phone # they give once you pay.

So I called California again and they said to send the paperwork overnight with an overnight envelope for them too send it back and I may get it in time to get my license.

Wish I would have done this from the start because I threw 50 bucks away and also delayed myself even further.

Funny thing is I did a search for this company before I paid and them and found very little complaints. Now when I search for complaints after the fact I find them everywhere. Aint that always the case?

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12:17 pm EST
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VitalChek Network lack of service

Don't waist your time or money, they have no intention of doing anything except take your processing fee.
They keep stringing you along until you say screw it, that's what they count on.
Just deal with your vital records office directly by mail, it will be cheaper and faster then dealing with this scam company. Whats really sad is that most all states use these crooks and sanction ripping people off. The states must get a cut of the proceeds they steal from people.
And don't be fooled, anyone giving high marks to this company works for them.
STAY CLEAR OF VITALCHECK!

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12:50 pm EST
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VitalChek Network slow and useless

I ordered an expedited birth certificate from this company and paid for overnight delivery service. First they required me to fax additional proof of identity even though I had given them my ssn as requested. Next they waited until the next week to inform me that they had an issue with my identity documents. I realized then that the writing was on the wall so I made the trip to the clerk's office and got the birth certificate on my own. It took vital check two weeks to get my certificate to me. By the time they did I had already obtained my passport. Don't waste your time or money with this company. They are just about the check and not about the vital. It's easier and cheaper to do it yourself.

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PISS OFF COST.
PISS OFF COST.
Orlando, US
Sep 08, 2010 2:39 pm EDT
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Dear Vital Chek/Lexis Nexis or who ever you are?

YOUR COMP. IS A SCAM AND MISLEADING AND I'M REPORTING YOUR COMP. TO THE BETTER BUSINESS BUREAU. THANK YOU BUT NOT THANX FOR WASTING MY TIME AND YOU BETTER DON'T USE MY INFO. FOR MALICIOUSLY USE OR I SUE AND SUE AND SUE TO I WIN I DON'T GIVE UP THAT EASY I'M MAD OF YOUR COMP... >:-(

SINCERELY: A PISSOFF AND NOT SATISFY COST. >:-(

PISS OFF COST.
PISS OFF COST.
Orlando, US
Sep 08, 2010 2:29 pm EDT
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Dear Vital Check/Lexis Nexis or who ever you are?

YOUR COMP. IS A SCAM AND MISLEADING AND I'M REPORTING YOUR COMP. TO THE BETTER BUSINESS BUREAU. THANK YOU BUT NOT THANX FOR WASTING MY TIME AND YOU BETTER DON'T USE MY INFO. FOR MALICIOUSLY USE OR I SUE AND SUE AND SUE TO I WIN I DON'T GIVE UP THAT EASY I'M MAD OF YOUR COMP... >:-(

SINCERELY: A PISSOFF AND NOT SATISFY COST. >:-(

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7:34 pm EST
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VitalChek Network fraud

Lovett VitalChek y Wanda en el registro demográfico en Puerto Rico parece estar poniendo dinero en el bolsillo de cada uno de los demás. He estado esperando 2 meses y pidió la señora. Lovett 100 veces y VitalChek, a nadie le importa. Siempre es lo mismo con nuestro gobierno, que han corrompido a los empleados que reciben dinero de las empresas se benefician y perjudican a la gente de Puerto Rico. ustedes son los ladrones mrs. Lovett wanda y vitalchek.com

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11:34 am EST
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VitalChek Network paid for service never recived

On 8 / 23 / 2010 ordered and paid $72. 80 for a death certificate for my mother maria pipergias age 91, died on 4 / 20 / 2010 in brooklyn new york.
Got order number#[protected] and pin#290358 and after many many requests, not any respond from vitalcheck.
Please comply
Stefanos pipergias

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marta e.natarus
Riverview, US
Feb 22, 2011 3:38 pm EST
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I had requested my son Jose Raul Natarus Birth Certificate, he is disable and needs it to get a photo ID.
We had sent faxes and send a photo scan to their web e-mail address, one of the faxes and the photo scan
were done at the U.P.S. store, they had told us tha the photo ID. is too dark, we don't know what else to do
to get my son Birth Certificate.If all of this is no good that we had sent don't know how we are going to do, we called and speak to your person.they seem not to know everything about my order then another time she said she has everthing she need except proof of who we are .they either donot know or it no good, too dark on two faxes.then we sent a e-mail spoke to your girl never got it.i think that your people are giving us a very hard time for no reason at all, no matter what we do it is too dark or they never got it, we wish very much to comply to get jose birth cert, but your people keep putting us off with we donnot know if they got it or they donot had our info.so i would very much appreciate your help to bring this to a final end thank you please help a.s.a.p.very urgent.marta e.natarus 10212 sabal tree drive apt103 riverview florida 33578 813-8279632n order #[protected], pin@641229, my son is jose r.natarus, dob, 03-01-1978, born in oyster bay new york,

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LMAO
Bronx, US
Dec 10, 2010 2:20 pm EST
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Go to this website of the NYC Office of Vital Records (link is below).. order the death record for $15. I don't know why you paid a strange company almost 5 times more.

http://www.nyc.gov/html/doh/html/vr/vr.shtml

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1:20 pm EDT
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VitalChek Network dear vitalcheck

Dear vital check/lexis nexis or who ever you are?

Your comp. is a scam and misleading and i'm reporting your comp. to the better business bureau. thank you but not thanx for wasting my time and you better don't use my info. for maliciously use or I sue and sue and sue to I win I don't give up that easy i'm mad of your comp... >: - (

Sincerely: a pissoff and not satisfy cost. >: - (

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Update by PISS OFF COST.
Dec 04, 2010 5:00 pm EST

I agree with you mystjen THEY ARE SCAM WEBSITE THE USE IT TO EXTRACT INFORMATION FROM YOU! try to call this number [protected] is more direct and keep persisting and don't take a NO! for answer >:-/ GOOD LUCK! and Happy Holly Days! :-)

Update by PISS OFF COST.
Dec 04, 2010 4:52 pm EST

I agree with you mystjen try to call this number [protected] is more is more direct and keep persisting and don't take a NO! for answer. GOOD LUCK!

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mystjen
Fletcher, US
Nov 15, 2010 3:45 pm EST

Dear VitalChek, Thanks for taking my money and sending me a form letter that made no sense! You stated the address on my credit card didn't match my home address?! Strange, since my credit card company verified my current address with them was my current home address! IS THIS WHAT VITALCHEK DOES? THEY TAKE YOUR MONEY AND SEND OUT NONSENSE FORM LETTERS DENYING YOUR REQUEST AND STILL TAKE YOUR MONEY?!?!

PAY ATTENTION BECAUSE THERE IS NO WAY TO CONTACT THIS COMPANY AFTER THEY DENY YOUR REQUEST!

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9:48 am EDT
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VitalChek Network paid for birth cirt. and I still have yet to recieve it!

i ordered my childs birth cirt. paid for it online and 3 weeks later they said i had a problem. i fixed the issue and they said i would be getting my oreder in about 3 days! it has been 3 more weeks and still no cirt.! and now i'm on internal hold! i have been trying to get through for about a week now! never ever use this site. you will have notthing but a headache!

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PISS OFF COST.
PISS OFF COST.
Orlando, US
Sep 08, 2010 1:53 pm EDT
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Dear candy:
I'm piss off 2 >:-( try this phone # [protected] is more direct and demand a refund like I did. F-THEM AND THERE SCAM WEB. good luck.

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7:17 am EDT

VitalChek Network no problem!

I was surprised to see so many complaints concerning Vital Check. I ordered a birth certificate through them, and even though the web site stated that processing and delivery could take up to two weeks, my certificate was delivered two days after I had placed the order.

I am tempted to think that there are phishing sites out there designed to look loke Vital Checks web site. All of the information necessary to steal a person's identity is entered - not to mention their credit card number - and there's not a whole lot they can do about it.

My advice is to use ONLY the link to Vital Check from the official state records web site. Do NOT select anything but an official state web site when Googling "Birth Certificates"!

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11:03 am EDT
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VitalChek Network incorrect certificate order

I made an order with vitalcheck. com order number21987767 pin number 552468. I ordered a birth certificate and then found my son had passed away two years ago on ancestry. com. Vital check says I can't cancel order. My complaint is I will not receive the order because my sons birthcertificate is in the death certificate section. And I am going to receive no record found. Could you help me solve the problem thank you. Stephen john kennedy

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G. Rivers
Eustis, US
Jun 09, 2010 10:14 am EDT
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Dealing with VitalCheck is a nightmare. They are suppose to have/handle most of the vital records for Florida. However, they require you to pay $44.00 to search the records only to receive a "No Record Found, " letter. This will, then, require you to pay for a delayed birth certificate.

During his time in office, Florida Gov. Jeb Bush pushed and was successful in privatizing the state's vital records. It has been nothing but causing pain and it's getting worst. All the smaller counties were required to pack up their records and send them to Jacksonville. Therefore, you can no longer go to the courthouse and search for records. What does this mean? If you paid for a search, then received a "No Record Found" notice, I guess you don't exist. This makes me believe that it is a money making scam. What happen to the records that were shipped to Jacksonville? Did they do what was done during slavery?

Once again, according to VitalCheck, there are some people who NEVER existed.

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Shirlann Martinelli
, MX
Apr 15, 2010 11:09 am EDT

I found this site for complaints about Vitalcheck.com too late. I live in Mexico and lost my New Jersey birth certificate. I could not have it mailed to me because I live in Mexico. I could not have it mailed to a PO box because they do not mail to PO boxes. I reluctantly asked my mom who lives in PA to do it for me. She is elderly and it is hard for her to maneuver the systems. She did however contact vitalcheck and sent them all the information to obtain my certificate along with 50 dollars. 3 months later no birth certificate. She called them after waiting literally days and hours on the phone. They said they needed a marriage certificate of her and my father, which has been deceased for 35 years. There was no contact to tell her this. She sent in the info and did not receive a confirmation. Finally again she called and waited more than an hour on the phone was told that they could not process the order because the address on her drivers license did not match the address where it was being sent to. In PA they do not change your license they give you an addition to your license which she faxed in. She was informed they were not going to process this order and there would b no refund for the money. This company is a total scam. Buyer Beware.

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12:12 pm EST
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VitalChek Network non-fulfillment of order

This company is a scam. They have no customer service. They claim to make you wait over 30 minutes or more for any calls to check on orders. But, never answer their phones. You cannot contact them if you have problems with their charges or lack of fulfillment.

We placed an order back in November 2009 and never received the product even though we were charged and paid. They operate on a shoe-string and have terrible customer service and cheat you out of your money. Don't use them.

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11:28 am EST
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VitalChek Network very bad service

on january 27th of year 2010, my husband ordered his birth certificate through vitalchek.what a joke!we waited for the 7 to 12 business days and then checked our order.we was then informed that our order had been cancelled.i contacted the vital record office themselves and found out that it wasn't.i e-mailed vitalchek several times with no response and tried to call at least a dozen times with never a answer.we will not do business with vitalchek again

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john t everhart
Lexington, US
Dec 13, 2011 4:52 am EST
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Its been almost 2 weeks since I used this company an no results. I sent in a request by snail mail an have already gotten my birth certificate. This company is a ripoff will never use again. Buyer beware. John E

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john t everhart
Lexington, US
Dec 14, 2011 3:55 pm EST
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After talking to one of their reps I was given a full refund. Thank you David for your help

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Stanley J. Graham
North, US
Apr 01, 2010 3:27 pm EDT

my request was sent toLA County Register on 3/25/10. I sent an e-mail requesting the disposition of my request, and all I received was an e-mail saying that my request was received. My incident # is [protected]. How long must I wait to receive my birth cert. It is needed legal puroses. Please respond ASAP. Thank you, Mr. Graham

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8:36 pm EST
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VitalChek Network credit card fraud

On Nov 18, 2009 I ordered a birth certificate through VitalCheck from Hartford, Ct. They charged my credit card $59.95 for this expedited service and told me I would get the certificate within 3-5 business days. I never received it. I made numerous telephone calls to them; speaking to Maria twice, Rosie Lee, and Tina. All of them promised to get back to me but none did. On Jan 8, 2010 I requested a refund but was told that they can only send such a request to their supervisor, telling me they would call back with the supervisor's decision. As before, they refuse to return calls. I believed their website uses deceptive practices; for example, they charged me $20 for the certificate, $7 for agency expedite fee, $12.95 processing fee, $20 for shipping - for a grand total of $59.95. I strongly urge anyone using this business to act with extreme caution. As a senior cititen I was clearly taken advantage off. This business should be shut down or web users should at least be warned of these scams.

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Trunk Monkey
mussola, US
Feb 11, 2010 5:20 pm EST

IF this is true, I will sue the S_______ ! out of this company ...To such a degree that the company will have no choice but to close it's name for good. Never to be spoken of again nor it's practice. I can tell you I do not like the fact that a phone number to a customer service rep. is unavailible. The lack of a phone number does bother me.

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12:17 am EDT
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VitalChek Network paid but got no certificate

Shame on me for not checking on this site first. I sent for my son's birth certificate for passport reasons and also paid for "expedited services". I also got the e-mail saying all was confirmed, etc...this was June 16th...still nothing from them. Thanks to all for the phone #'s...the one I got [protected]) got NO connection, just a tone and then a disconnect. I finally got an e-mail through, but don't remember how and now really don't expect any response. I'll NEVER recommend them and would just like to get my kid's certificate in time to get the passport.

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Kim Ketcher
, US
Apr 15, 2022 8:56 pm EDT

I just placed an order for my birth certificate because I lost mine.

It said I would receive it the next day. After I placed the order for a ridiculous price it then informs me it could take 70 days .

I don't have 70 days. I am trying to apply for housing and need my birth certificate to apply.

I am disabled and live In a upper apartment and the stairs are dangerous for me.

Also my landlord just filed bankruptcy so who knows how long I have before I have to move.

Now I have to drive downtown and pay more money to get my birth certificate sooner.

I want to cancel my order and get my money back.

I won't even be living at the address they will send it to in 70 days.

Be honest with people!

You charge way to much to just lie!

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closetodeath
Dallas/South Carolina, US
Mar 22, 2022 3:24 am EDT
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Ordered my birth certificate 2/25/22. I was told that I would receive my birth certificate 3/11/22. Here it is 3/22/22. I call and call. I sent out several emails. I got one email stating that birth certificate was mailed 3/16/22. And, the estimated arrival date is 3/14/22. HOW? How can the birth certificate arrive at my house... TWO DAYS BEFORE YOU SHIP IT? I see a few people complaining about passports for vacation. I need my ID to work. Without a birth certificate, I can't get an ID. My identity was stolen. They've bought property in my name. They've bought cars in my name. They've gotten locked up several times in my names. I'm trying to get these things correct. And, it's a very depressing process. I've thought about committing suicide several times. At this point I don't see a reason to live.

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Nery valle
, US
May 11, 2017 1:05 pm EDT

Son un fraude nunca envían nada .fui a las oficinas y Di mi número de orden pero no aparecía en el sistema.son unos ladrones

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Adam Martin
, US
Mar 01, 2017 1:17 pm EST

SCAM! I want my money back! How is this company still in business! BTW I'm also taking this to Facebook, Twitter, and anywhere else I can get this out.

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Adam Martin
, US
Mar 01, 2017 1:13 pm EST

So I've been on hold, trying to get my money back for about an hour now...

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Angry One in Florida
, US
Aug 13, 2012 4:56 pm EDT

Ordered a death certficate for a relative who passed away about 50 years ago in Florida. After answering a number of questions, the questions became very personal and invasive. They asked what property I had owned throughout my life etc. At that pont I stopped the order process yet they STILL charged a fee and I. of course, have no death certificate. Am not sure why states post a lik to VitalChek on their website. DO NOT USE THIS COMPANY. Order directly from state vital stats office. Much cheaper and far more reliable

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ad Hell and I'm Not take iT anymore
Lynchburg, US
Sep 24, 2009 2:44 pm EDT

Took 8 weeks to get a birth certifacte from Japan. Called Vital Chek day before it came, they gave me the state department number because it was in there hands. Vital Chek had no UPS tracking number so they could not do anything.
Next day 9-23 received certicate via UPS. Called Vitachek 9-24 to see what thye would say. She could not find any info under my number, finally found under my name. She then told me my order was in process. Date on UPS order was 7-29-09. Asked her why that date was on the slip. She told me to call UPS and ask them. Told her to call. She looked it up and then told me it was delivered on 9-23. No s@#% Sherlock.
I called my senator on 9-22. Now I am wondering if he is the reason I received this.
Stay away from this cmpany.

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jdjamm
Bradenton, US
Sep 06, 2010 3:04 pm EDT
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09-06-10 Vital Chek hasn't changed very much over the past 5 years and yet the Great Commonwealth of Virginia still using Vital Chek as their online servicer to obtain Vital Records from the Commonwealth of Virginia on the Officical Website of the Great Commonwealth of Virginia!

Five year ago I tried tried Vital Chek and did not get my info I requested in a timely manner, I drove from FL to VA to go to the Department of Vital Records to get my birth certificate in person. The Commonwealth of Virginia still has Vital Chek's link on the website to obtain certified copies of birth certificates. And VITAL CHEK still doesn't work. After jumping through all the hoops, the end page said there was an error during processing, and they did not say what it was, nor was an order # attached to their reply. Thus, I cannot submit a written ticket to their Suppport Dept.

It is amazing they have no problem telling you what the fee is AFTER you have submitted your info, they claim they cannot just give you a figure until you give them your life story. Which makes no sense, they know how much Virginia charges for certified copies, they know how much they charge to handle the process of the transaction and they know how much the UPS shipping will be, Vital Chek could simply list what the latest information is and then say the cosmic "figures and amounts are subject to change according to shipping and fees".

However, and this may come in handy for anyone who might need it, on the Commonwealth of Virginia's Official Website they list a phone number for Vital Chek [protected] I called it and the voice message indicates it is Vital Chek. The call didn't go through, since it is Labor Day and I imagine they take the same holidays as the States since they don't have access to their offices on holidays. Hope the phone number helps. Yes, my next correspondence will be to the Great Commonwealth of Virginia.

JD

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Ms. Lady
Ambler, US
Oct 24, 2010 5:49 pm EDT

okay ive been waiting and waiting for my b.c. for my daughter. well its been a month and somebody called and left a message on my cell. i called back 4 times first time nobody answered, 2nd somebody did and i was put on hold, 3rd nobody answered again then i called another number for them and automated voice answers and then im hung up on by that. im really pissed you take my money after i did all that i was supposed to do and you dont give me what i need, BS! im going to call my credit card company and tell to get the money back bc i recieved nothing for what i paid for. and what the *&$@ i need to talk to somebody from the over night crew when i gave you everything you needed to process my order. Never again yall are full of crap.

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deLadyBex
, US
Jan 19, 2011 6:51 pm EST
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Hello, I am finding this company not giving out clear information in our getting our Puerto Rican Birth Certificates and the method might seem simple to use but, they are known for dragging their feet on giving out information for the user to use and check . I am giving the Dept of Health in my city for the lack of credible information being given to us as we need. Here in New York city I made a complaint to our 311 services which are a sponsered service to help us here to get information from the Goverment as needed. The services we get for our needs that include our vital finormation in todays climate shoulde be one we respect and TRUST!
Not being able to talk with a company's customer service to deal with this type of sensitive information and not having a a custoimer service we can call i to veryfir our needs is not a way to build that TRUST! I applied with a certificate online and was told to use Viatal chack to see where my Birh Certificate was . Since Vital Check was not the one with whom I sent my Birht Certificate though but by my self I will not be helped nor will they give me the information to find out whom to deal with in the Deptment of Demograhics onPeurto Rico .It is a quick buy and and give out the inof and that is all.Nothing else is dealt with . Now if they are a comaony supervised bu the Goverment to help why are they not doing this ?

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VitalChek Network total satisfaction with services

I just utilized the vitalchek online ordering service for a marriage certificate (Two copies) from the state of colorado. The cost was only $3.00 more than ordering directly from the state records repository. I received the product shipped directly from the state records repository in only 3 days from the date of order. Every thing was correct and in order.

I was totally satisfied with the entire process. It was smooth and quick.

I have no relationship whatsoever with the company vitalchek.

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VitalChek Network poor service

I ordered a birth certificate from the state of illinois on march 23, and paid $19.50 for express shipping. Today is march 27 and I still have not received it. More importantly, it has not even been processed! Vital chek's website does not give a processing time until after the credit card has been charged, and the confirmation e-mail has been sent. They told me that since the processing time of 3-5 business days is in the e-mail, I just have to wait, and there is nothing I can do about it! This company is practicing deceptive advertising tactics which constitutes fraud!

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PISS OFF COST.
PISS OFF COST.
Orlando, US
Sep 08, 2010 2:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Vital Chek Network a LexisNexis Company or who ever the are? DIRECT PHONE NUM #: [protected] good luck everybody! :-) I'm pissoff 2 >:-( and demand your money back.

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Concerned in Vegas
Las Vegas, US
Apr 11, 2011 10:13 pm EDT

Vital Chek is a total scam. I ordered a birth certificate from the State of Arkansas paid $17.50 was giving a processing time of 7 to 10 business days, order date 03/28/2011. Today (April 11th) 10th business day. However, when I contacted them they informed me that the postal services has an additional 10 days. There is nothing they can do since I didn't get my certificate FedEx. So I decided to contact vital statis in Arkansas according to them they have 4 to 6 weeks just to process your request. Who knows when I will never get the birth certificate for my mother.

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phenella
Brookyln, US
Apr 07, 2009 2:48 pm EDT

i ordered my Birth certifate March 22nd, Paid for express shipping, and today April 7th i still have nutting, theres no way to call or contact them only by email, and that will take 7 business days... seriously, there's a reason i got express shipping, so i could have it by a certain date. I'm so angry.
They made sure they got the payment, there was no delay in that. False Advertising.

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6:41 am EDT
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VitalChek Network credits owed to me

I ordered a birth and a death certificate from VitalChek - one in late July, one in mid August. I was called by representatives of both municipalities who told me the records were unavailable and that I would be credited. I have never seen a credit for either one - yet my credit card was charged immediately after I placed the orders. I've tried to contact Vital Chek via e-mail (their only method of customer support) and have never heard a response.

I tried calling the two municipalities vital records departments and they inform me that I must speak with Vital Chek to get those credits - but HOW do I speak to someone at Vital Chek? They don't offer that option on their website. Their operation needs to be investigated - seems like something isn't right about the way they do business.

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TonyVe
, US
Oct 22, 2023 11:28 am EDT
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No one answers the phone; they still want you to use FAX and then there is no mechanism for confirmation of the fax; then they cancel your order with no notification - keep the money - and tell you to order and pay again.

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Contact VitalChek Network customer service

Phone numbers

+1 (615) 372-6800 +1 (866) 561-1694 More phone numbers

Website

vitalcheknetwork.com

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