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Visiting Angels
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1.7 6 Complaints
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Visiting Angels Complaints 6

ComplaintsBoard
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10:48 pm EST
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I have been in healthcare 20yrs and have never seen an agency care less about their caregivers or clients. Dont expect any word in your contract to be true because i can promise you its not, they dont care who they send you only that they put a body in your home and when you realize things missing or you just want to change caregivers you will be berated...

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10:56 pm EST
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My Mom, 80 Years old and suffering from a mild form of dementia hired Visiting Angels to visit 2 hours in the morning and 2 in the evening to help with dressing, bathing, cleaning and meal preparation. At some point recently her need increased to 24 hours. Things have come up missing, Angels were discovered to be doing their own laundry in mom...

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8:12 pm EDT
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Visiting Angels disappointed

Marian Karons, franchise owner, does NOT run background checks BEFORE sending caregivers out to clients' homes.
She sits with family members and touts how EVERY worker of hers has passed a comprehensive background check, only to find out later, that that isn't true!
She had a caregiver working with one client for THREE WEEKS, when the client found out that caregiver did NOT pass the background check!
She does not have enough workers to support the clients she signs contracts with. Some of her "caregivers" refuse to do any work! When they are rejected by one client, they are sent to another, instead of fired!
Marion has been known to yell and scream at clients and family members, call names, fling insults and hang up on them!
She comes in with promises and pleasantries. Neither is worth much, nor do they last.
Her employees have difficulties with her - if not outright unhappy! Apparently, she yells at them, threatens their jobs if they can't work certain hours - despite being informed of that fact before hiring - and pays them HALF of what she charges for the service!
According to reviews from this, and other sites, it looks as if this company has similar issues all over the states!

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Is Visiting Angels Legit?

Visiting Angels earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Visiting Angels to be a trustworthy company. Although there's a 16% resolution rate for customer complaints, which deserves attention, Visiting Angels is known for their high standards and safety. If you're thinking about dealing with Visiting Angels, it's wise to check how they handle complaints.

We found clear and detailed contact information for Visiting Angels. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Visiting Angels has claimed the domain name for visitingangels.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Visitingangels.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Visitingangels.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Visiting Angels and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Visitingangels.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Visiting Angels has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Visiting Angels. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
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2:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Visiting Angels Awful to employees

Visiting Angels guarantee part-time work and I didn't have a job and was happy to finally start work. Lasted just 2 weeks. First assignment went okay but ended. VA offered me something else right away. I accepted. As soon as I told them my availability there became a problem. VA only offered 2 days 3 tops out of 14. No one I know can pay their bills with the wages they pay working just 3 days out of 14. So I take another part-time job with another company. VA policy states that employees can work with someone else as long as it doesn't conflict with their schedule. So of course when I went over my schedule with the office manager she acted like everything was okay I thought. Next thing I know I'm promptly taken off the schedule completely. I ask only to never get an explanation from the office manager. I'm told she's "busy" every time I call. I finally reach the owner and she looks at the notes by her office manager stating that I didn't want to work. Lies. Never told her that. One red flag that I should have paid attention to when I was doing orientation was when the owner came into the office managers office and said right in front of me " One of our workers is concerned she will get fired for having the flu" They laugh and say "We don't fire ppl for being sick" Wow! Sounds like that worker knew she was in for it if she spent too many days out from the job! Next thing I call and finally get the office manager to admit they have no work for me. Of course I file for unemployment. I had a phone interview with that agency accusing me of refusing work. Visiting Angels told them that I said I couldn't work and wanted to change my schedule. Yes that true! I did discuss my schedule BEFORE I FILED FOR UNEMPLOYMENT NOT AFTER! Very nasty individuals. Unemployment concluded that their allegations were unfounded. Don't go to work for this agency and try to work with this office staff like a grownup you will be treated badly.

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9:49 am EDT

Visiting Angels Fraud

Visiting Angels of Ocean County / Toms River in NJ sent unlicenced home health aids with criminal records without finger prints to care for my father with brain cancer while he was paralyzed resulting in a current New Jersey Attorney General Investigation to fine with penalty owner Lori with violation of "The Consumer Fraud Act". I covered every shift sometimes up to 22 hours per. day because something just wasn't right! After giving information to the Franchise who agreed to help me in this matter, they abandoned me like all the rest in this industry. The company billed us overtime and for over $40, 000.00 for illegal and unlicenced home health aides with criminal records. Lori sold the company to two other gentlemen who are now aware of her offense via the franchise owner Visiting Angels National.

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lkdh
Yukon, US
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Jan 08, 2013 6:17 pm EST

Yes, Visiting Angels does not run there company the way it should be ran. Very poor. Would NOT use this company!

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3:27 pm EST
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Visiting Angels Failure to provide care

Company representative inidicated company guarantees same care provider for 3 months after family/client interviews and selects careprovider. Careprovider came into home, did not adhere to written care instructions about the care of an elderly client with Alzheimer's disease. After 4 days, received call that the care provider would need to be replaced "so sorry, sometimes this happens". Demanded payment despite not adhering to written care instructions/contractual agreement to maintain same careprovider for 3 months. Changing routines/careproviders for patients with Alzheimer's disease is the cause of catastrophic reactions depending on the stage of the disease.

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Rockmelon
US
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May 16, 2018 9:36 am EDT

I too am a Visiting Angel caregiver as well as a 'senior'. My clients are 'friends in need' and I do everything I can to help them do those things that they cannot do for themselves. I especially love our conversations and I just LOVE to make them laugh! Seeing their smiles through adversity brings me satisfaction that I have performed my job. I believe my treatment and compassion is A+ and I'm proud of the services I am able to supply. Within my own franchise, I know of several Angels who do not meet the criteria of the clients. Hopefully, dissatisfaction with the caregiver will be reported to the franchise.

I believe Visiting Angels falls short in offering occasional 'tips, reminders, and updates'. A monthly newsletter to all employees would be well received. It would be nice to read suggestions on transferring clients, coupons for Depends, reminders on safe lifting and bending etc. I'm afraid to suggest it lest they suggest I DO IT! LOL

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lkdh
Yukon, US
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Jan 08, 2013 6:30 pm EST

I had a very poor experience with this company, This was with the office out of Yukon Oklahoma, Shannon was very snooty and seemed very short with my family and I. I would never recommend this company to my friends or family.

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Isabella'sMom
US
Send a message
Dec 28, 2014 9:25 pm EST

Absolutely!

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Isabella'sMom
US
Send a message
Dec 28, 2014 9:22 pm EST

My boyfriend and his step-father were trying to meet the needs of his mother who had gone through shoulder replacement surgery. For two weeks (since the surgery) she had kept asking the two men in her life to roll and fix her hair, since she was right-handed and the surgery had been on her right shoulder. Not to speak poorly of men, but they seemed to lack both the interest and skill to make her feel that her hair was "done" so that she could deal with non-family members. So, she called Visiting Angels, and they laughed at her for wanting to have another woman come and help her with rolling her hair, putting on her make-up, and feeling "normal" again, since she could not do those things on her own. Granted, I am an outsider looking in, but as a woman who has heard the commercials for Visiting Angels, I thought that helping post-surgery patients was what this organization was about and that helping a woman who could not raise her arm but wanted to look "normal" fell within the purview of what the organization did. And, now that my own mother is about to have the very same surgery, I know that I will not be calling Visiting Angels, because I do not want people who would laugh at her just because she wants to feel "normal" again after having had shoulder replacement surgery, I am trying to be nice, but you people should really be ashamed of yourselves for your false advertising that suggests you care and want to help in the transition back to normalcy, since your people laugh and make fun of those requests.

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Kellie W
Boise, US
Send a message
Feb 24, 2014 4:22 am EST

Excuse me!?
I have been with VA 4 yrs. now. I love my clients and they are my family. We laugh together, I play bean bag toss with my blind client and he wins every time! He is still sharp! I console another client who cries every time I come to see him as he has lost 3 wives. And, after I provide the care he needs ...lots of cleaning and cooking several yummy meals for the week (he loves fried chicken, mashed potatoes and gravy with a veggie). Also, I help out a darling couple who are slowing down due to her dementia and his health problems. They want to stay as independent as possible. They have become another grandpa and grandma to me. They have been so kind and appreciative of me. I have another little gal who is legally blind, so I help her read her meds, coupons, receipts and the labels on her food purchases. Every time I visit her, she says I am a blessing to her. I have principles and I'm happy to say my co-workers have the same work ethic. I do agree with every organization there is one bad apple; however they are weeded out eventually. And, all of us who work for the good of our precious clients, we will speak up and rid those toxic few out who wiggle their way into home care, medical fields, and YES Hospitals! I am so happy to be a part of Visiting Angels! I have helped so many beautiful seniors and their families...their letters of appreciation have confirmed it and I am proud!. I could not save my dear mom from AlZ but I can make a difference in another Senior's life. For that I can sleep at night... Visiting Angels is not a fly by night company; here today and gone tomorrow. Or, a new home care agency popping out of nowhere! Our history and how we became Visiting Angels in 1998 came from a vision of our founder, Jeffrey Johnson, who listened to families of clients who had no alternatives but to place thier loved ones into nursing facilities He changed that with the establishment of Visiting Angles in providing the BEST CARE possible for seniors and their families (respite care) while keeping them all at home as long as possible. As a resulet, VA has agencies all over the US, Canada, Europe and Japan. We can all thank Jeffrey Johnson for this wonderful service of love and care to our precious elderly and extended loved ones!

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Deborah in Houston
Houston, US
Send a message
Sep 20, 2013 4:54 pm EDT

Visiting Angels of Death might be a better name for the Houston, Texas franchise. If you want your parent abused, neglected, robbed, their home used as the caregivers personal property, get one. No, get 10 or so like we did. Many don't show up and to tell you the truth it was worse when they did. If I wrote the details behind this review you would be sickened and appalled. I highly recommend Brightstar caregivers; they were our Godsend.

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19mom51
US
Send a message
Apr 17, 2013 6:40 pm EDT

why won't the visiting angels come if you're there? are they doing something they shouldn't do or treating her poorly? If what you're saying is true, Paul, this service/company sounds like it is poorly run and the providers aren't too dependable.

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Paul Gallagher
Hyannis, US
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Mar 26, 2012 8:29 am EDT

Called my mother yesterday morning. The Visiting Angel answered the phone and said Mrs. Gallagher was in the bathroom. Didn't ask who was calling or offer to take a message. I just said thank you and hung up

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Paul Gallagher
Hyannis, US
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Mar 25, 2012 6:53 am EDT

Talked with my mother during the recent abnormal warm weather for March and asked her if she had been out walking with her help. She told me no. Her doctor has givin her directions to walk and do her exercises which the help knows about and dosen't seem to be doing.

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Paul Gallagher
Hyannis, US
Send a message
Feb 08, 2012 4:39 pm EST

I saw my mother twice over the last 2 weeks and she has a harder time getting up and walking. The visiting angels were trained by nurses and therapist in helping my mother with exercises and walking which at sometime over the past 6 months they stoped doing for no reason. Her Dr. has told her to keep exercising and walking.

About Visiting Angels

Visiting Angels provides in-home care services catering to seniors and adults with disabilities. Their offerings include personal care, companion care, respite care, and specialized care for Alzheimer's and dementia. The company focuses on assisting clients with daily activities and maintaining their independence at home.

Overview of Visiting Angels complaint handling

Visiting Angels reviews first appeared on Complaints Board on Mar 5, 2011. The latest review Employee and client treatment was posted on Mar 9, 2016. The latest complaint disappointed was resolved on Sep 12, 2014. Visiting Angels has an average consumer rating of 2 stars from 6 reviews. Visiting Angels has resolved 1 complaints.
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  1. Visiting Angels Contacts

  2. Visiting Angels phone numbers
    +1 (800) 365-4189
    +1 (800) 365-4189
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    United States
    +44 114 433 3000
    +44 114 433 3000
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    United Kingdom
    +52 555 661 2086
    +52 555 661 2086
    Click up if you have successfully reached Visiting Angels by calling +52 555 661 2086 phone number 1 1 users reported that they have successfully reached Visiting Angels by calling +52 555 661 2086 phone number Click down if you have unsuccessfully reached Visiting Angels by calling +52 555 661 2086 phone number 0 0 users reported that they have UNsuccessfully reached Visiting Angels by calling +52 555 661 2086 phone number
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  3. Visiting Angels emails
  4. Visiting Angels address
    937 Haverford Road, Suite 200, Bryn Mawr, Pennsylvania, 19010, United States
  5. Visiting Angels social media
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    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
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