Visiting Angels
Reviews and Complaints

Yes, Visiting Angels does not run there company the way it should be ran. Very poor. Would NOT use this company!

I too am a Visiting Angel caregiver as well as a 'senior'. My clients are 'friends in need' and I do everything I can to help them do those things that they cannot do for themselves. I especially love our conversations and I just LOVE to make them laugh! Seeing their smiles through adversity brings me satisfaction that I have performed my job. I believe my treatment and compassion is A+ and I'm proud of the services I am able to supply. Within my own franchise, I know of several Angels who do not meet the criteria of the clients. Hopefully, dissatisfaction with the caregiver will be reported to the franchise.

I believe Visiting Angels falls short in offering occasional 'tips, reminders, and updates'. A monthly newsletter to all employees would be well received. It would be nice to read suggestions on transferring clients, coupons for Depends, reminders on safe lifting and bending etc. I'm afraid to suggest it lest they suggest I DO IT! LOL

I had a very poor experience with this company, This was with the office out of Yukon Oklahoma, Shannon was very snooty and seemed very short with my family and I. I would never recommend this company to my friends or family.

Absolutely!

My boyfriend and his step-father were trying to meet the needs of his mother who had gone through shoulder replacement surgery. For two weeks (since the surgery) she had kept asking the two men in her life to roll and fix her hair, since she was right-handed and the surgery had been on her right shoulder. Not to speak poorly of men, but they seemed to lack both the interest and skill to make her feel that her hair was "done" so that she could deal with non-family members. So, she called Visiting Angels, and they laughed at her for wanting to have another woman come and help her with rolling her hair, putting on her make-up, and feeling "normal" again, since she could not do those things on her own. Granted, I am an outsider looking in, but as a woman who has heard the commercials for Visiting Angels, I thought that helping post-surgery patients was what this organization was about and that helping a woman who could not raise her arm but wanted to look "normal" fell within the purview of what the organization did. And, now that my own mother is about to have the very same surgery, I know that I will not be calling Visiting Angels, because I do not want people who would laugh at her just because she wants to feel "normal" again after having had shoulder replacement surgery, I am trying to be nice, but you people should really be ashamed of yourselves for your false advertising that suggests you care and want to help in the transition back to normalcy, since your people laugh and make fun of those requests.

Excuse me!?
I have been with VA 4 yrs. now. I love my clients and they are my family. We laugh together, I play bean bag toss with my blind client and he wins every time! He is still sharp! I console another client who cries every time I come to see him as he has lost 3 wives. And, after I provide the care he needs ...lots of cleaning and cooking several yummy meals for the week (he loves fried chicken, mashed potatoes and gravy with a veggie). Also, I help out a darling couple who are slowing down due to her dementia and his health problems. They want to stay as independent as possible. They have become another grandpa and grandma to me. They have been so kind and appreciative of me. I have another little gal who is legally blind, so I help her read her meds, coupons, receipts and the labels on her food purchases. Every time I visit her, she says I am a blessing to her. I have principles and I'm happy to say my co-workers have the same work ethic. I do agree with every organization there is one bad apple; however they are weeded out eventually. And, all of us who work for the good of our precious clients, we will speak up and rid those toxic few out who wiggle their way into home care, medical fields, and YES Hospitals! I am so happy to be a part of Visiting Angels! I have helped so many beautiful seniors and their families...their letters of appreciation have confirmed it and I am proud!. I could not save my dear mom from AlZ but I can make a difference in another Senior's life. For that I can sleep at night... Visiting Angels is not a fly by night company; here today and gone tomorrow. Or, a new home care agency popping out of nowhere! Our history and how we became Visiting Angels in 1998 came from a vision of our founder, Jeffrey Johnson, who listened to families of clients who had no alternatives but to place thier loved ones into nursing facilities He changed that with the establishment of Visiting Angles in providing the BEST CARE possible for seniors and their families (respite care) while keeping them all at home as long as possible. As a resulet, VA has agencies all over the US, Canada, Europe and Japan. We can all thank Jeffrey Johnson for this wonderful service of love and care to our precious elderly and extended loved ones!

Visiting Angels of Death might be a better name for the Houston, Texas franchise. If you want your parent abused, neglected, robbed, their home used as the caregivers personal property, get one. No, get 10 or so like we did. Many don't show up and to tell you the truth it was worse when they did. If I wrote the details behind this review you would be sickened and appalled. I highly recommend Brightstar caregivers; they were our Godsend.

why won't the visiting angels come if you're there? are they doing something they shouldn't do or treating her poorly? If what you're saying is true, Paul, this service/company sounds like it is poorly run and the providers aren't too dependable.

Called my mother yesterday morning. The Visiting Angel answered the phone and said Mrs. Gallagher was in the bathroom. Didn't ask who was calling or offer to take a message. I just said thank you and hung up

Talked with my mother during the recent abnormal warm weather for March and asked her if she had been out walking with her help. She told me no. Her doctor has givin her directions to walk and do her exercises which the help knows about and dosen't seem to be doing.

I saw my mother twice over the last 2 weeks and she has a harder time getting up and walking. The visiting angels were trained by nurses and therapist in helping my mother with exercises and walking which at sometime over the past 6 months they stoped doing for no reason. Her Dr. has told her to keep exercising and walking.