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Selfridges & Co Customer Service Phone, Email, Contacts

Selfridges & Co
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1.0 3 Complaints
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Selfridges & Co Complaints 3

ComplaintsBoard
A
6:23 pm EST

Selfridges & Co Burberry card holder

Purchased 3 items before Christmas, they were delayed in the US due to bad weather and when they arrived, one of the items (Burberry Card Holder) was missing. I promptly contacted Selfridges thinking it was probably an oversight on their part because of the Christmas rush. Wrong! Selfridges customer service has done nothing but give me excuses and tell me that the items were scanned and put in my package and that they fulfilled their contract. They will not be issuing a refund? What? I was speechless, and have spent the better part of 3 weeks arguing back and forth with them, only to have them stop responding. Online chat told me they were starting the refund process and that I would get a confirmation email. Nothing. They told me a manager would ring me. Nothing. I am shocked beyond belief that a store of this size would dismiss a customer like this. Their customer service is abysmal and they now have my £153 and my item.

*After reading multiple review sites, this seems to be a common issue with Selfridges. This company conducts their own "investigation" with absolutely no transparency and expect you to just take their word for it.

All of their emails say:
" We write with regard to your disputed delivery claim of £125.73
As part of our investigation into your claim, we have undertaken a thorough review of the process leading up to delivery of your order alongside the delivery of your order.
We can confirm that after reviewing all available information and completing our investigation, the BURBERRY Sandon check-print cotton and leather card holder was correctly delivered to your address.

For this reason, we are unable to process a refund.
If you have any further queries, please do let us know.
Kind regards,
I appreciate that you have been waiting some time for an outcome to your ongoing investigation. I would like to apologise for the delay, however, we have now had a chance to complete all the necessary and available investigations thoroughly for you.

During this we have firstly raised this with our dispatch team, they have double-checked our records and the stock levels as it stands, from this check we can conclude that the correct stock was picked and packed into your order in line with our packaging guidelines. From here, the items were dispatched to our courier partner, who were provided the necessary information to deliver the item to you. We have since raised an investigation with them and used all available evidence, including GPS, which places delivery at the property where a signature was obtained. We have spoken with the driver, who has confirmed that delivery has been made with no noted issues.

Due to the results of the above, all available evidence indicates the contract of sale has been completed. We are therefore unable to investigate this any further, and any further action with regard to this dispute would need to be conducted through alternative means. If you feel you have been a victim of a crime, please contact the police.

*It looks as though they have a theft problem with their distribution employees, but instead of dealing with them, they place the blame the customer. There are multiple reviews, all saying the same thing. Missing items and Selfridges tells you they conducted their own investigation and too bad, you are not getting a refund.

Desired outcome: Refund

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G
3:09 am EST

Selfridges & Co Compressor issue

Sir my fridge compraser is now out of order... Plz sove my problem... My contect [protected]

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L
11:09 am EST

Selfridges & Co Rude staff and damaged item

Staff Isabel at the Burberry store on the third floor is terrible. When I got there she get the wrong product prepared for me. Because it was my last day in London and would fly back to US the next day, I couldn't wait for another day to buy the item i want. Her attitude is extremely bad as well. I want the item for a long time. And Isabel just say it is too late to get to the basement to get the item and when I was hesitating she just rudely said that ' ok. I need to close the store right now !' The tax refund department was still open even after 9pm which I was really grateful and want to thank to. The lady there was really nice and would like to wait for me. As a customer, I really think that when Isabel said that there is nothing she could do with no really bad attitude is unprofessional. And it was a shame to have just a sales in your department store. Isabel ruined my trip. When I choose to buy the other item similar, it turned out to be a damaged one. And when I got back they just refuse to do exchange only because they close the drawer. How ridiculous does that sound ? The item is of British style and was a souvenir and memory of my beautiful stay in London. However, Isabel ruined it with her awful attitude and unprofessional sales skills. I high recommend you reconsider her or at least lecture her how to be a professional sales.
Worse still, the bear I got is very damaged. Burberry is a luxury store with quality and reputation. The product I got is damaged and dirty. I hope you can do something about it. I live in US. You can see if it is possible to do exchange.

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Is Selfridges & Co Legit?

Selfridges & Co earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Selfridges & Co to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Selfridges & Co is known for their high standards and safety. If you're thinking about dealing with Selfridges & Co, it's wise to check how they handle complaints.

We found clear and detailed contact information for Selfridges & Co. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Selfridges & Co's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Selfridges.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Selfridges & Co and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Selfridges & Co protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Selfridges & Co. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

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Overview of Selfridges & Co complaint handling

Selfridges & Co reviews first appeared on Complaints Board on Jan 8, 2017. The latest review Burberry card holder was posted on Jan 18, 2023. Selfridges & Co has an average consumer rating of 1 stars from 3 reviews. Selfridges & Co has resolved 0 complaints.
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  1. Selfridges & Co Contacts

  2. Selfridges & Co phone numbers
    44 800 123 400
    44 800 123 400
    Click up if you have successfully reached Selfridges & Co by calling 44 800 123 400 phone number 0 0 users reported that they have successfully reached Selfridges & Co by calling 44 800 123 400 phone number Click down if you have unsuccessfully reached Selfridges & Co by calling 44 800 123 400 phone number 0 0 users reported that they have UNsuccessfully reached Selfridges & Co by calling 44 800 123 400 phone number
    +44 11 3369 8040
    +44 11 3369 8040
    Click up if you have successfully reached Selfridges & Co by calling +44 11 3369 8040 phone number 0 0 users reported that they have successfully reached Selfridges & Co by calling +44 11 3369 8040 phone number Click down if you have unsuccessfully reached Selfridges & Co by calling +44 11 3369 8040 phone number 0 0 users reported that they have UNsuccessfully reached Selfridges & Co by calling +44 11 3369 8040 phone number
  3. Selfridges & Co emails
  4. Selfridges & Co address
    400 Oxford Street, London, England, Greater London, W1A1AB, United Kingdom
  5. Selfridges & Co social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Selfridges & Co Category
Selfridges & Co is ranked 1 among 35 companies in the Employers category

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