Senior Helpers complaints 16
Senior Helpers - Misrepresenting caregiver qualifications and training
Senior Helper’s in San Diego misrepresented the training and qualifications of their employees. The caregiver improperly placed the client in the sling and then attempted to transfer from bed to wheelchair. Subsequently, the client slipped out of the sling and on to the floor. This was the third incident where improper use of the Hoyer Lift and sling resulted in injury to the client.
Desired outcome: Refund of all funds paid since the signing of the contract in October 202. Due to a breach of contract wherein it stated all caregivers will receive training specific to client needs.
In October 2021, a contract for services was signed. Invoices were to be sent to a trustee for payment and one sent to family member living with client for validation of hours being billed. Yet, the first invoice received, for validation of hours by family member, was in March 2022 after numerous requests. Excuses were made as to why no invoices were sent...Read full review of Senior Helpers
Senior Helpers - service
The franchise that I used was in Bedford Hills New York. The president was Jeff Sencer. He was the only person who I had contact with. His franchise is horrible. When I first contacted him I explained in great detail what my families needs were for my Dad, he insisted that he could help us. At first they were wonderful, on time and care was great. When the caregiver was injured not while taking care of my Dad, the services got bad. Days with no one coming no calls to say they were not coming, not providing the services we asked, using my Dad's phone to make long distance calls, taking and eating food from my Dad's house. When that was mentioned they got rid of the caregiver and I had to ask every week if anyone was going to come. He stated he would reimburse us for the food and phone calls but that never happened. I had called the cooperate office to make a complaint, and never spoke to anyone there. I did however get a very rude and unprofessional call from Jeff asking why I called to complain. After that I all my dealing with him where by email or text so that I could keep track. The last day we had service from this franchise was on 12/24/21. I called all the phone numbers I had for him and also texted and received no response. If this is how you train your people to run a business then you need to either retrain them of take the franchise away from them. I would never recommend this company to anyone. I've been an RN for 30 years, and I was seeking your company's help with my father. In the end it was my father who suffered due to the lack of unprofessional attitude that Jeff has towards his clients.
Senior Helpers - Senior Helpers Home Care Service - Billing
I allowed Senior Helpers to use my credit card to "hold" as they were preparing to take my Aunt Bernice Craft on as a new client. The circumstances resulted from my Aunt Bernice who is blind, needing immediate care after returning home from Forest Springs for an extended six month stay after a fall. On the same day service was begin setup while one of your staff Nancy was in the home, there was an emergency with my Aunt Bernices daughter who was rushed to the hospital while Nancy was still doing her "initial visit" which left my Aunt Bernice all alone in the home not able to see or walk as her leg was being rehab. My Aunt Bernice was unable to provide a credit card or voided check, something her daughter would have done for her. Nancy from senior helpers indicated if she had my credit card, she would be able to proceed with opening up services however would not charge my credit card and would follow up with my Aunt Bernice's daughter to get the credit card for services, which she ultimately did. However all charges were billed to my credit card in error which Senior Helpers agreed, apologized, refunded two of the five charges and have not refunded the balance. Here is the most recent complaint I left on their site:
I have contacted Dan Kosek your Director of Resources in Louisville more times than I can count both by email many times to no response and left numerous messages. Extremely "Unprofessional" not to respond to inquires you receive. I am due three payments to my credit card that were error which you have confirmed where made in error and acknowledged in an email to me in "January 2021" that it would be corrected and credited to my account. Not to mention several of the charges were made AFTER I told you not to charge my card and remove from your records! The amounts remaining are $500 (Oct/Nov) $1, 337.71 on 12/10 and $1, 182.70 on 1/4. I need a response from someone at Senior Helper in Louisville ASAP! Absolutely unprofessional! I am not one to bad Yelp including naming names however this is one interaction that deserves a real bad yelp, not just from me but my entire family in Louisville! I will await a response and not for long before I take the next steps to get this resolved. I have attached the email where they admit the error and intent to correct
Desired outcome: Credit to my credit card for all charges remaining over $3,019
The personnel who answer the phone are friendly and give a positive first impression. However, our interactions with some of the employees has left us with a less than favorable impression. When we first signed on with Senior Helpers for home care for our mother, my brother and I had one main request. That was that the RN make her visit at a time when my...Read full review of Senior Helpers
I was hired by Senior helpers July 2015. I was sent to work two cases, which I was NEVER paid for. After these two cases in the month of July I have not received work although I have called continuously for months to inquire. Whenever someone decides to answer their extension the call is being directed to someone who is unavailable. I've tried contacting...Read full review of Senior Helpers
My mom and I came to the Hendersonville, Tn location to apply for a job. We already have jobs but was looking for something part-time. We traveled a great distance in the pouring rain for absolutely nothing. My mom had an appointment but I did not. When I spoke to someone a few days before, she told me to come in at any time, so that's what I did. I had no...Read full review of Senior Helpers
Senior Helpers in Denver CO is not on the up and up. They don't log anything so you don't even know if they are doing what they're supposed to and when they're supposed to when it comes to assisting the elderly. They charge you for services that may have not been rendered but in addition they lie and tell you they're going to do something at a certain time...Read full review of Senior Helpers
The Senior Helpers in Louisville, KY on Breckenridge Lane is a poor excuse for a care-giving establishment. They totally violate caregiver's privacy by taking photos of the caregiver and putting the photo and caregiver's name up on the wall where anyone can see. They FORCE new employees to buy a puke-greenish colored polo shirt, require them to pay for...Read full review of Senior Helpers
After taking the job for in home care for my mother, Senior Helpers did not show up 7 times. They did not call and let anyone know that they were not going to show up, just did not show up. This is really tough when a family is relying on help for their loved ones. They sent inferior staffing just to cover shifts. Most of the "helpers" were unable to...Read full review of Senior Helpers
horrible company to work for. never reported clients whose conditions were worsening, made to stay at clients homes who did not want you there (the client!) just to bill hours. all about the bottom line and not about the senior. harrassed by scheduler if you couldn't take a client very rude and unprofessional. all about the money. would not recommend Senior...Read full review of Senior Helpers
The agency promises to provide skilled/trained caregivers to help with care of loved one who desire to stay in the home. The agency consistently sent unqualified individuals to the home who did not read/follow written instructions on the skin care, feeding, mental stimulation of an aging loved one with Alzheimer's disease. "Surprise" returns home discovered...Read full review of Senior Helpers
Senior Helpers - Failure to comply with policies and ignored complaints of abuse
During my very short employment with this company I was subject to verbal abuse from the employer and was denied work. I was also witness to verbal abuse and threats from caregivers to clients. My first client was constantly ignored because of their physical disorder. Not only did the spouse but the staff at Senior Helpers failed to ignore serious health concerns. Client's concerns and pains went untreated for months. Eventually problem was solved with my persistent requests for client to seek medical attention. Clients condition improved within weeks. They were also able to regain somewhat of a normal daily routine again. I also had reported that the client was being neglected by the care of another caregiver, client had reported this to me. The caregiver refused to provide certain care, which is part of our job description. I reported this to the office as we're supposed to do. I was warned that if I wanted to keep my job that I will mind my own business and not make false accusations against well respected caregivers. I was removed from that client shortly after. The reason I was given was because it was not working out, for Senior Helpers. Even though I helped this client make a quick recovery.
On to the next situation. I had a personal issue arise and had to take a small leave of absence. It was for two weeks. When I called to explain my situation I was yelled at by the owner and hung up on. Yes, I was hung up on and yelled at by an employer. My family was witness to this behavior and asked me to resign immediately. Unfortunately I needed this job until I could find another job to accommodate my busy schedule. I called back immediately and stated that as an employee and a person I would appreciate being treated respectfully. I was told this request could not be honored. “ How dare you choose your family over your job.” I was also informed that it was selfish for me to take personal time off. I was told that I would cost the company lots of money and now they would have to find someone else to replace me till I came back. I was off the schedule already because they refused to give me a client after the first one. I was not being an inconvenience to anyone. I eventually was able to return to work.
Finally working again I went to meet my new client. I was informed that I would be taking over for another caregiver at the clients request. When I arrived the caregiver told me that this client was difficult and did not listen. I nodded my head and ignored the unprofessional and disrespectful comment. It didn't stop there. As soon as this “caregiver” introduced me to the client I began to ask her questions about the services they would like provided, and how I could be of assistance to them. This “caregiver” constantly interrupted the client dismissing everything that they said. The client eventually became embarrassed and quit talking. The “caregiver” took over the conversation and literally talked about the client as if they were not there. Told me that the client never listens, makes things more difficult, and complains more than the they should be allowed to. The “caregiver” then decided to instruct me that I need to sometimes force the client to do things that they don't want to. (Let me add here this is the same “caregiver” the previous client had talked to me about and I had reported. I had previously met this “caregiver” as well. She had one of the worst attitudes towards geriatrics I've had to experience.)This “caregiver” would constantly give negative feedback and tell the client to do more then they were supposed to. The “caregiver” would tell the client they were lazy and difficult. The “caregiver” told the client if they didn't do what she said the client wouldn't get to do anything. Eventually the client became exhausted and could not take anymore. I had to intervene. The client told the other “caregiver” to please leave them alone, and to let me take over as I was supposed to. As soon as my introduction period was over I had to leave. I was seriously concerned and called the office immediately. Senior Helpers advised me again that this is why I was taking over and to leave the issue alone. I said that I did not feel comfortable leaving the client alone with this “caregiver”. Senior Helpers told me to not be ridiculous that this was their best “caregiver”. They continued to state that this client was just very needy. I personally don't care how needy a client might be. When they are privately paying for services you will honor and respect any services they request from you. This type of unprofessional conduct is how Senior Helpers operates. That client was later verbally and I suspect physically abused by that “caregiver”. The “caregiver” forced her to do extra activities. This client ended up in the er that night because of high blood pressure do to a heart condition. This was quite terrible. This family eventually ended services with Senior Helpers. This was after Senior Helpers continued to yell at the clients, and at me for questioning the poor services that were being provided. I have since been denied hours.
I would not suggest ever working for or seeking services from this company. I have met and talked with a few caregivers that stated they were mistreated as well. This company will discriminate and with hold work. They will discriminate against you personally and as a potential client. They do not take state assistance because of the riff raf that comes along with it. This is a direct quote during my hiring process. They do not want the poor, weak, tired, or the hungry. Just the rich, wealthy, and provided meal ticket. This company gives all other programs out their a terrible name. I am ashamed to say that I was an employee here.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was hired with the understanding that I would be working specifically with the developmentally disabled and making between $11-$15 an hour, and not have to drive an hour out of my way to get to my client. Lo and behold, my first client was an hour out of the way, a very sweet lady who had NOTHING nice to say about her previous caregivers (who forced her...Read full review of Senior Helpers
I am a employee of Senior Helpers and agree 100%.I myself have had situations of concern and was told that they would do mediation and nothing was done.I also know that they charge the clients different fees according to what they think they should pay... by looking at the address to where a client lives.They are very money hungry people who could care le...Read full review of Senior Helpers
Please record the following grievances against Senior Helpers: 1. After admitting responsibility to pay for damages to our vehicle causes by one of their clients and after requesting me to get 2 estimates for the repairs Senior Helpers has failed to pay for the damages and expenses. 2. After being told that a Client was afraid of their daughter, Senior...Read full review of Senior Helpers
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