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Visiting Angels
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1.7 6 Reviews

Visiting Angels Complaints Summary

1 Resolved
5 Unresolved
Our verdict: With Visiting Angels's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Visiting Angels reviews & complaints 6

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Newest Visiting Angels reviews & complaints

ComplaintsBoard
V
10:48 pm EST

Visiting Angels Employee and client treatment

I have been in healthcare 20yrs and have never seen an agency care less about their caregivers or clients. Dont expect any word in your contract to be true because i can promise you its not, they dont care who they send you only that they put a body in your home and when you realize things missing or you just want to change caregivers you will be berated for asking. This company should be shut down for good its a real shame anyone can buy a franchise and not care about anything they say they do, this one is the worst.

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overcharged horrible
the villages, US
Mar 13, 2022 8:10 pm EDT

right on the point

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Sanyo
, US
Nov 11, 2020 3:11 pm EST

The company in Longview doesn't care about their caregivers. If a client house is filty and they have dogs that poop on the floor and if the client is rude to you, and you say something back to them- You are the problem! You are called in and either fired or replaced with another worker. They send caregivers to a bad situation to replace the previous ones so the money can keep coming in to them. Sometimes one client may have had over 1/2 dozen or more caregivers because they are impossible to work for. They rather send caregivers to a bad situation instead of dropping the client so their money can keep rolling in. Before the Pandemic, no mileage was paid and very little bonus was offered, Only if they couldn't get anyone to work, then they offered bonuses. Kept sending people to the infected nursing homes. They offered masks, but we had to pick them up outside their door. Couldn't enter the office, but they had no problems sending caregivers to a virus -infected nursing home!.

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Concerned Citizen21784
, US
Mar 10, 2016 10:12 am EST
Verified customer This comment was posted by a verified customer. Learn more

The person that wrote the complaint above was fired for cause and they have lied in their complaint above to try and "punish" Visiting Angels for their decision to let her go. Visiting Angels has provided excellent care to thousands of clients for over 14 years and nobody is more concerned about taking great care of people.

ComplaintsBoard
R
10:56 pm EST

Visiting Angels Unethical Behavior

My Mom, 80 Years old and suffering from a mild form of dementia hired Visiting Angels to visit 2 hours in the morning and 2 in the evening to help with dressing, bathing, cleaning and meal preparation. At some point recently her need increased to 24 hours.
Things have come up missing, Angels were discovered to be doing their own laundry in moms washer/dryer, arriving late and leaving early and one of them was yelling at her as if she were a child.
This is not the way to treat seniors who are suffering.

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ComplaintsBoard
B
8:12 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Visiting Angels disappointed

Marian Karons, franchise owner, does NOT run background checks BEFORE sending caregivers out to clients' homes.
She sits with family members and touts how EVERY worker of hers has passed a comprehensive background check, only to find out later, that that isn't true!
She had a caregiver working with one client for THREE WEEKS, when the client found out that caregiver did NOT pass the background check!
She does not have enough workers to support the clients she signs contracts with. Some of her "caregivers" refuse to do any work! When they are rejected by one client, they are sent to another, instead of fired!
Marion has been known to yell and scream at clients and family members, call names, fling insults and hang up on them!
She comes in with promises and pleasantries. Neither is worth much, nor do they last.
Her employees have difficulties with her - if not outright unhappy! Apparently, she yells at them, threatens their jobs if they can't work certain hours - despite being informed of that fact before hiring - and pays them HALF of what she charges for the service!
According to reviews from this, and other sites, it looks as if this company has similar issues all over the states!

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The complaint has been investigated and resolved to the customer’s satisfaction.

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Is Visiting Angels legit?

Our verdict: Complaints Board's thorough examination reveals Visiting Angels as a legitimate entity with notable strengths. Despite a 16% resolution rate on customer complaints, which invites a closer look, Visiting Angels stands out for its commitment to quality and security. Clients considering Visiting Angels should delve into its customer service record to gauge compatibility with their expectations.

Visiting Angels earns 91% level of Trustworthiness

Perfect Trust Endorsement: Visiting Angels achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Visiting Angels. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Visiting Angels has claimed the domain name for visitingangels.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Visitingangels.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Visiting Angels website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Visitingangels.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Visiting Angels and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Visiting Angels has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Visiting Angels. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
S
2:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Visiting Angels Awful to employees

Visiting Angels guarantee part-time work and I didn't have a job and was happy to finally start work. Lasted just 2 weeks. First assignment went okay but ended. VA offered me something else right away. I accepted. As soon as I told them my availability there became a problem. VA only offered 2 days 3 tops out of 14. No one I know can pay their bills with the wages they pay working just 3 days out of 14. So I take another part-time job with another company. VA policy states that employees can work with someone else as long as it doesn't conflict with their schedule. So of course when I went over my schedule with the office manager she acted like everything was okay I thought. Next thing I know I'm promptly taken off the schedule completely. I ask only to never get an explanation from the office manager. I'm told she's "busy" every time I call. I finally reach the owner and she looks at the notes by her office manager stating that I didn't want to work. Lies. Never told her that. One red flag that I should have paid attention to when I was doing orientation was when the owner came into the office managers office and said right in front of me " One of our workers is concerned she will get fired for having the flu" They laugh and say "We don't fire ppl for being sick" Wow! Sounds like that worker knew she was in for it if she spent too many days out from the job! Next thing I call and finally get the office manager to admit they have no work for me. Of course I file for unemployment. I had a phone interview with that agency accusing me of refusing work. Visiting Angels told them that I said I couldn't work and wanted to change my schedule. Yes that true! I did discuss my schedule BEFORE I FILED FOR UNEMPLOYMENT NOT AFTER! Very nasty individuals. Unemployment concluded that their allegations were unfounded. Don't go to work for this agency and try to work with this office staff like a grownup you will be treated badly.

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ComplaintsBoard
M
9:49 am EDT

Visiting Angels Fraud

Visiting Angels of Ocean County / Toms River in NJ sent unlicenced home health aids with criminal records without finger prints to care for my father with brain cancer while he was paralyzed resulting in a current New Jersey Attorney General Investigation to fine with penalty owner Lori with violation of "The Consumer Fraud Act". I covered every shift sometimes up to 22 hours per. day because something just wasn't right! After giving information to the Franchise who agreed to help me in this matter, they abandoned me like all the rest in this industry. The company billed us overtime and for over $40, 000.00 for illegal and unlicenced home health aides with criminal records. Lori sold the company to two other gentlemen who are now aware of her offense via the franchise owner Visiting Angels National.

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lkdh
Yukon, US
Jan 08, 2013 6:17 pm EST

Yes, Visiting Angels does not run there company the way it should be ran. Very poor. Would NOT use this company!

ComplaintsBoard
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3:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Visiting Angels - Failure to provide care

Company representative inidicated company guarantees same care provider for 3 months after family/client interviews and selects careprovider. Careprovider came into home, did not adhere to written care instructions about the care of an elderly client with Alzheimer's disease. After 4 days, received call that the care provider would need to be replaced "so...

Read full review of Visiting Angels and 20 comments
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Visiting Angels contacts

Phone numbers

+1 (800) 365-4189 +44 114 433 3000 More phone numbers

Website

www.visitingangels.com

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