Vijay Sales - LG 1 Ton Air Conditioner / Poor quality of installation and service!
I have bought LG 1 Ton Window AC LWA12F1DT1 chasis no. 1664 from M/s Vijay Sales, Ghodbunder Road branch on 12th April 2007 against down payment with a commitment that the same will be installed by Saturday 14th April 2007as the Window for the required size was ready.
M/s Vijay Sales did not depute the person for installation till the time we chased with them to send the technician. The technician did come and fixed the AC but left without checking whether the equipment is working properly.
We could reach Vijay Sales till yesterday 17th April when we logged complaint on their CARE no. 66227722. The telephone numbers at Thane Ghodbunder Road are either ringing or engage. We were promised that the technician will attend the complain on 17th April itself by 4 PM. As expected no engineer turned up to attend to our complaint and when we followed with Vijay Sales care number we were promised that the technician will attend latest by 8:30 PM. I had followed at 8:00 PM also with Vijay Sales care number with a promise that engineer will attend my complaint any moment. Since yesterday 8:00 PM I am unable to reach to M/s Vijay Sales Care number also.
It was just a promise which M/s Vijay Sales again which they could not fulfill. As I did not get any response from Vijay Sales for proper installation I had called up on 24 X 7 LG Call center no. 1860- 180 – 9999 for logging the complaint. To my surprise the call center regretted that they can not take the complaint and I will have to call up next day morning after 9:30 AM 022 – 39010909.
I am repenting from buying the LG product and also from buying the same from M/s Vijay sales as I have not seen good service. The other outlets at Thane M/s Kohinoor / Jain traders were able to give at lesser price but were unable to deliver the same by Saturday. I paid extra premium as I required the AC to be installed at my residence latest by Saturday 14th April We required the AC urgently to be installed as my father-in-law who got operated on Saturday 14th April and came to our place for stay.
I will like to share my past experience with other better dealer in Thane and other product. I had purchased Samsung AC last year from other dealer. The dealer gave us very good service. They committed the installation on a particular day and completed the same. The technician left my residence after he checked the equipment thoroughly after installation and ensured that I was fully satisfied. There was a follow up call from Kohinoor to check the equipment performance which followed by an engineer call from Samsung to know whether we need demo / training on any of the features on the product.
As against my latest experience, the Vijay Sales technician just vanished without been bother to check. Only promise he left my residence that LG engineer will visit us to give the training. Since Saturday 14th April neither there is a call from LG nor from Vijay Sales.
I am really repenting on selecting the LG product and that to also from M/s Vijay Sales. M/s Vijay Sales is only good chain of outlets which is not demonstrating any customer service focus. Today it is more than 5 Days that I have made the payment for my product and I am not able to use the same.
After much follow-up and writing the letter to LG the LG authorized service center engineer visited my residence and corrected the problem. The problem quoted by him was that the engineer who had come for installation did not connect the wire inside the AC as well he had not done the installation properly.
Is this the king of service rendered by Vijay Sales at extra premium? Why LG is misleading by printing the call center numbers for service on the user manual and the equipment who do not accept the complaints 24 X 7? Can we file a case against LG MRTP / Consumer protection act for misleading the consumers?
I want to share this with all so that everyone is takes extra precaution while dealing with Vijay Sales, Ghodbunder Road, Thane branch.