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Vijay Sales / HCL Computers / Cheating of customers

1 India Review updated:

Vijay Sales had advertised in news papers for HCL Computer. The ad promised 1) Assured Gift 2) Free Trip, 3) Softwares such as Bundled preloaded software + Antivirus + Microsoft works. After reading this ad we visited Vijay Sales Ghatkopar show room. The sale man were absolutely untrained and had no knowledge about the product. It took indefinably time to answer any qurrey. Ultimately most of our questions remained unanswered. However, the whole process took 2 hours and 40 minutes. After taking our cheque, when we asked for the free trip and Assured gift, after a long time, we were given a voucher for 2 day trip. However, we were told that "ASSURED GIFT MEANS NO GIFT". When the computer came it did not have preloaded Microsoft Works nor the CDs were there. The technician who came for installation had no idea. Short supply was noted but nothing has been done so far. No answers are forthcoming from Vijay Sales or HCL. Entising customers with false promises in the advertisement and then not adhering to what is promised is UNETHICAL AND ILLEGAL. We have been regularly buying from Vijay Sales but this will be our last purchase.

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Comments

  • An
      11th of Apr, 2009
    0 Votes

    Vijay sales not only lures its customers with false claims in newspaper ads but I also completely agree that the sales staff are not at all trained and they have little or no knowledge about the product. You may still have to ask for manager to be able to get any of your queries handled efficiently. The after sales service is even worse. You will keep calling its customer care and not get through at all. They just fool all customers with their bargains ad atractive ads but guys, it a trap. Do not expect good customer service or after sales service here.Do your research and only come here if you are sure about the product. Do not rely on what the salesmen here have to say because they know nothin.
    Best of luck!

  • Di
      16th of Jul, 2009
    +1 Votes

    please dont buy hcl the worst company ever
    not worth the name it has got the pc half the
    time doesnt work and after changing the motherboard
    twice still no difference

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