Vijay Sales / Defective washing machines
This is with reference to the purchase of 4 washing machines, 4 microwaves, and 4 iron boxes and 1 toaster purchased from you on 22 aug 07. Out of the 4 Godrej washing machines one is a used and one more is defective. How can Vijay Sales supply such materials to us??? we have given them business of more than 4 laths in the past 6-8 months. Godrej technician came on 27 august 07 and checked the machines and left after which there is no response. After i called yesterday and spoke to Abid a number of times at least 4 times, I got a response which said that they will send a senior technician from the company. Why should any technicians to visit me. I have still not used the machine and I have problems with it. We bought the durables from Vijay Sales and not from Godrej. Vijay sales is responsible for the supply of defected durables not Godrej. I spoke to Mr. Ratan from Vijay Sales and he says that The replacement has to come from Godrej.
Why should we contact Godrej when we have not used the machines??? Vijay sales is our vendor and not Godrej. I dont know whom to blame. Vijay sales or Godrej. Vijay sales is just fooling people of Mumbai.
They never give credit now I know the reason. I feel its a second hand goods showroom not a brand new goods showroom.