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Videocon / no cooling

1 India

Warangal Dist,
Andhra Pradesh,

SUB: Continuous problems of our refrigerator even after the frequent visits of the technician.

I am with videocon refrigerator (Model: Ref D245 DX SGR).At first I’ve reported the problem of no cooling to the customer care centre. They have sent a technician named Mustafa within 24 hrs who has replaced the timer for the cost of Rs.450 on 20-01-2010, but still the problem persisted. After 3-4 calls, he came and refilled gas by claiming that gas has strucked and charged us Rs.1200. As the problem still persisted, he came and refilled the gas again and changed the biometer. In between we made calls 20-30 times. He didn’t attend promptly. Now he is complaining that the compressor has been damaged. He took the copy of WARRANTY card. In spite of repeated calls, he has failed to respond and postponing the work day by day. This process is going for 45 days till date. I want my problem to be solved at least by now. Without a refrigerator we are facing many problems daily as it has become essential day to day. We are vexed up with the refrigerator and replace it immediately in a week. Otherwise I will contact consumer forum for further proceedings.

S.Ramanadh Babu,
Flat No.104,
K.P Reddy Residency,
Cell: [protected].

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