SUBMIT A COMPLAINT / High cancellation charges

Bangkok, TH
Contact information:

I have got the information after i requested to cancel the booking no. FMNSG101Q8JJVR ( Flight TG-408 From Singapore to Bangkok costed 368 SGD for 2 persons)

Mail details as follows:

Dear Guest,

With regards to FMNSG101Q8JJVR Kindly find the cancellation charges below,

Before Departure

Airline Charges : 170 SGD Per Passenger
Via Charges : 25 SGD Per Passenger

Thank You,
Team Via

My question is the ticket costed 368 SGD total for 2 persons and this ticket is REFUNDABLE. Why does the charges are 170+25 SGD? It is higher than the ticket price. It seem not to be fair and correct for my opinion. Please verify and advise my mail is [protected]

Nov 28, 2016

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