Verizon Wireless / very large billing mistake
First, let me say that I have been a loyal Verizon Wireless customer for something like 12 years now.
I noticed that mine and my wife's plan went from around $140 per month to around $180/month in Nov and Dec 2014. On January 2nd, I called and talked with man at Verizon who told me that for some reason our two phone lines were changed from a combined plan to separate plans--that is why the cost increase. He could not tell my why or who made that change but he would only add a $25 credit back to our account and said he was putting us on a combined plan for $140/month with 10 gigs data. Great! I wanted more credit back but oh well...
Then, I get a text around 2 weeks later that says my upcoming Verizon bill is over $1100. WHAT!!!???? I immediately call and get a nice woman at Verizon who tells me that the previous gentleman that I called put me on an 80 gig plan that costs over $1000/month. She was very sorry and after something like an hour with her on the phone she said: a) the previous gentlemen who put me on that plan would get talked to by management, b) she would put me on that $140/month 10 gig plan, c)she would submit a request for the $1000+ credit to my account that would take 3-4 days to be approved.
Next, I checked my account balance over the next two weeks and called a couple of times and each time was told that the request would definitely go through but hadn't yet.
Then, I went to a corporate Verizon Store ( a one hour drive since I live in rural Montana) because I thought that a face-to-face conversation might help. I was told the same thing. The request for credit/refund was in and would be approved soon. I should be patient. It was their fault but it was a large amount so takes time.
Finally, I just got a text message showing a credit had come through. Only it was not for $1000+ that I was charged for Verizon's mistake. It was for a measly $125...and my bill due is still over $1000. What should I think is going on?? I have a huge outrageous bill due to a mistake by Verizon putting me on a 80 gig plan when I use around 4.5 gigs/month and they refund me 1/10th of their mistake? Is this how loyal customers of 12 years are treated? Am I going to have to switch to Straight Talk? If I wanted bad/non-existent customer service I would already be with Straight Talk.
Does anyone know who I can talk to to resolve this? I have not gotten anywhere yet and am getting towards the end of my rope. Is there some kind of federal or state authority that can help me with this? I really don't want to have to get a lawyer to resolve this. Please help
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