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Verizon Wireless / poor service rude employee

1 Rt . 11Cicero, NY, United States Review updated:

We upgraded our phone 3 weeks ago and it lost its front display. When we took it to the Verizon store the employee Stephen Garay, who has always treated us with a rude and condescending attitude, refused to replace the phone because he claimed it had water damage, and would not help with an AC adapter that was not working from our daughter's phone. We told him that the phones had insurance but that didn't seem to matter to him. The store has no "manager" per se since all the employees seem to wear a manager name tag- nice ploy to avoid dealing with customer complaints. We then called the "customer service" number 611 and they are equally unhelpful and condescending. Is there a jail to hold these criminals of customer service and decency since all they do is take your money and in return do nothing to warrant any loyalty?

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  • Am
      25th of Jun, 2010
    0 Votes

    So you beat the crap out of your phone and want him to return it because you bought it 3 weeks ago.. The front display went out because you got it wet. Their are reasons they say that they don't just pull it out of their butts for the better good of verizon i doubt he even cares about saving verizon any money. Im sure their were multiple signs of you phone getting wet

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