Verizon

Chat Subject:FiOS Television (Remote Control) Your Question:I would like to setup the remote to control my NAD audio receiver- is that possible? The code number 250 doesn't work. A Verizon Service Representative will be with you shortly. Thank you. Agent Sarah has joined. (15:10:46) Sarah : Chat ID for this session is ##############. (15:10:46) Sarah(15:11:01): Thank you for contacting Verizon FiOS Repair Support. My name is Sarah. May I have the billing telephone number ? Anonymous(15:11:20): ###-###-#### Sarah(15:11:56): Thank you. Sarah(15:12:17): May I have your preferred call back number in case Verizon needs to follow up on this issue? Anonymous(15:12:30): same number is fine Sarah(15:12:41): Thank you Ms. Anonymous. Sarah(15:12:51): Let me check the remote you have. Anonymous(15:13:25): it's the VZ P265v3 RC Sarah(15:15:01): I see that you have the PHILLIPS UNIVERSAL REMOTE CONTRL : PRC144. This is the 2 button remote which is used to program the set top box and TV. You will require the 4 button remote that is RC144. With this you can program any other device you want. Sarah(15:15:21): You can place the order from the below link : FIOS accessories : - http://www.verizon.com/fiosaccessories https://teleproducts.verizon.com/fios Anonymous(15:16:11): Is there a cost to that? Sarah(15:16:32): Yes you will have to purchase this remote separately. Anonymous(15:17:07): Is there any to get it included? We spend a lot of money on our monthly cable, internet, and phone bill. Sarah(15:17:42): I understand your concern. Sarah(15:18:08): There is no option to send it FREE. You will have to purchase it. Anonymous(15:18:21): meh Sarah(15:18:32): However, I can connect you to the billing team and you can check with them. Sarah(15:18:37): Shall I ? Anonymous(15:18:42): ok- thank you This session is being transferred. (15:19:03) This session is transferred to Suzie. (15:21:29) Agent Suzie has joined. (15:21:29) Suzie : Chat ID for this session is ##############. (15:21:29) Suzie(15:21:34): When you chat with us, you grant us permission to review your services during the chat to offer you the best value. Your current services will not be affected if you refuse permission by not proceeding with chat. It is your right and our duty to protect the confidentiality of your account information. For quality and security purposes, your session is recorded and may be monitored or reviewed. Anonymous(15:22:16): ok Suzie(15:22:26): How may I assist you today? Anonymous(15:23:04): I would like to be able to control the volume on NAD receiver, but the last agent told me I needed another remote to do so. Suzie(15:23:34): I can provide you a link to order any remotes we offer. Anonymous(15:23:34): said i needed a 4 way programmable remote Suzie(15:23:54): https://www.verizon.com/home/fios-accessories/ Anonymous(15:24:10): yes- I am not willing to pay extra for it. Our monthly bill is over $200. Can you be of some help? Anonymous(15:25:02): According to your link the remote is valued at an additional $3 more than the one we use now Suzie(15:25:33): I apologize, we do not have access to that site for remoted. Suzie(15:25:38): remotes Suzie(15:25:48): The only option for remote ordering is there on the link provided. Anonymous(15:26:21): I'm not willing to purchase it. Is there any way to get it included so we use our TV properly? Anonymous(15:26:46): Unless you can credit our account for the cost. Suzie(15:26:46): I apologize, there is not. Anonymous(15:27:20): meh Anonymous(15:27:37): can you tell me how much my bill was last month? Suzie(15:28:52): Sure, may I have the account number? Anonymous(15:29:04): I don't have the account number Anonymous(15:29:12): ###-###-#### Suzie(15:29:48): What is the alternate phone number on file ? Anonymous(15:30:00): ###-###-#### Anonymous(15:30:12): I think you'll find the bill is around $200 Suzie(15:30:33): One moment. Anonymous(15:31:08): For roughly 2 years we've been spending around $221 Anonymous(15:31:36): $221 x 24 months = $5304 Anonymous(15:32:48): After spending over $5 thousand dollars- it would be nice to actually have a remote that works properly (which according to your own website is only valued at $3 more than the one we have now) Suzie(15:32:53): The last bill mount was $197.10 Anonymous(15:33:45): I think my request is reasonable- do you agree? Suzie(15:34:20): I apologize, I am unable to remove the cost for a remote order. Anonymous(15:34:43): okay- can you provide it another way? Anonymous(15:35:04): Is their a supervisor available who can see this logic? Suzie(15:35:09): The only way to order a remote with Verizon is through the link. Suzie(15:35:24): You may check with Repair to see if they are able to replace a remote you have now. Anonymous(15:35:47): is their a supervisor available? Anonymous(15:36:01): the difference is literally $3 Anonymous(15:36:18): but the website wants to charge us $18 Suzie(15:36:34): The difference of what? Anonymous(15:36:50): the remote being provided now and the one we need Suzie(15:37:30): The free remote we provide when you begin is the only remote we provide at no cost. Suzie(15:37:46): The other remotes we offer are listed there on the link. Anonymous(15:37:49): is there a supervisor available? Suzie(15:38:05): I will be happy to check for you, one moment. Suzie(15:41:47): My Supervisor is available. One moment and he will be with you. Anonymous(15:42:01): thanks This session is transferred to Elvin. (15:42:21) Agent Elvin has joined. (15:42:21) Elvin(15:43:02): Thank you for choosing Verizon and visiting our chat service. I will be happy to help you today. I am a supervisor in this department. One moment while I review the chat transcript to get up to speed on the situation. Anonymous(15:44:37): ok- thank you Elvin(15:46:28): I'm sorry about this. We are unable to process remotes without a fee from our department. If you want to purchase the 4 evice remote you can do this at the link provided to you. Anonymous(15:48:27): Can you provide a credit to the account? Elvin(15:48:43): No. I am sorry. Anonymous(15:50:44): These remotes aren't even offered with the service? Elvin(15:51:05): No I am sorry. Elvin(15:54:02): I haven't heard from you for a few moments. Would you like to continue chatting? Anonymous(15:55:37): I'd like to figure out a way to work this out Anonymous(15:56:04): I'm not pleased with the outcome Elvin(15:56:30): I understand how frustrating this must be. Unfortunately there is no more we can do for you. Anonymous(15:56:48): There is, but it seems you won't Elvin(15:57:43): I can see why you feel that way. Elvin(15:58:04): Is there anything else I can do for you with today? Anonymous(15:58:20): Can you tell me the cost of what Verizon pays for the remotes? Elvin(15:58:51): One moment Elvin(16:01:27): FiOS TV Remote Control (4 Device) is $17.99. Shipping charge is $5.99. Anonymous(16:02:01): I don't mean retail Anonymous(16:02:14): I mean what Verizon pays for a remote Elvin(16:02:25): That is all the information we can provide Anonymous(16:02:30): I can buy a remote a the dollar store Anonymous(16:02:53): We pay on average $221 a month on our bill Elvin(16:03:09): I understand. Anonymous(16:03:24): and we have a remote that doesn't work properly Anonymous(16:04:20): And you want to charge us an additional $24 Elvin(16:04:50): If the remote is out of warranty then a purchase would be needed. If it is in the warranty period our FIOS Technical Support Team can replace the remote with the same model. Anonymous(16:04:56): for something that we probably can both agree on costs a dollar or less to manufacture Anonymous(16:05:15): can you find out if we're within warranty? Elvin(16:05:51): I can transfer you to our FIOS Solutions Team if you like. Anonymous(16:06:24): no thanks- I'd like to work with you. You're a supervisor, correct? Anonymous(16:06:35): please find out for me. Elvin(16:08:56): It appears you are out of warranty. Anonymous(16:09:25): When did the warranty end? Elvin(16:09:55): 12 months after the start of your service. Anonymous(16:10:17): I just want to get this straight- if our remotes stop working... we have to pay for them? Anonymous(16:10:30): Our $221 monthly bill doesn't cover that? Elvin(16:10:41): Correct Anonymous(16:11:00): What about if the box stops working? Elvin(16:12:01): Set Top Box equipment is not bound by a warranty period. Anonymous(16:13:08): Our contract is up on Jan 3. What if the remotes are returned and one of them is not working- will we be charged? Elvin(16:13:59): No. Anonymous(16:14:33): Do you think this an unreasonable request? Elvin(16:15:05): I'm sorry about this. Anonymous(16:15:18): The RETAIL cost on your own website only shows a $3 difference between the two remotes. Anonymous(16:15:28): Don't be sorry- just make it right. Anonymous(16:15:52): oh- and there's $6 shipping too. let's not forget that. Elvin(16:16:12): There nothing more we can do for you. Anonymous(16:16:33): are you unable to control your computer system? Anonymous(16:17:02): because if you can control it- you could do something. Elvin(16:17:42): We cannot override the purchase process for remotes. Anonymous(16:18:14): Can you give a customer a credit? (careful how you answer) Elvin(16:19:30): We are unable to process a credit toward your account for this issue. Anonymous(16:19:56): Why are you "unable"? You are a supervisor, correct? Elvin(16:20:18): I am a supervisor. Elvin(16:21:44): I understand you are not happy with our process and procedures. Unfortunately, the remote is ou of warranty and if you would like to replace the remote there will be charge. It is unavoidable. Anonymous(16:22:19): I don't want to replace it. I just want one that can control the volume. Anonymous(16:23:40): I think that's very reasonable request since we spend $221 a month on Verizon service Elvin(16:23:45): If you do not want to replace it then adding a new remote would result in a fee. Anonymous(16:24:54): it's not broken so i just want one that works properly Elvin(16:24:59): I understand how you feel. Anonymous(16:25:14): great- so you'll take of the Verizon issue then. Elvin(16:26:30): I am sorry we are not able to process a remote for free and will not be issuing an adjustment to your account. Elvin(16:26:36): Is there anything else I can help you with today? Anonymous(16:27:41): that's not sufficient Elvin(16:29:17): I am sorry you do not like the response we have provided. If there is nothing less we will end this chat. Anonymous(16:29:28): is there someone higher above a supervisor i can speak with- someone who understands that losing a customer who pays $221 a month and has already spent over $5000 for the two years they have been a loyal customer Anonymous(16:29:52): over the cost of an over exaggerated, blown up cost of a remote? Elvin(16:30:08): I can have someone call you in 1-2 business days. What number can they reach you? Anonymous(16:30:24): that is not sufficient Anonymous(16:30:34): let's take care of this right now Anonymous(16:30:46): let's use logic Elvin(16:31:01): There is no higher Supervisor on chat in this department at this time. Anonymous(16:32:09): ok- so let's just stop wasting time over a cost of a remote to verizon which is probably a dollar or less. Anonymous(16:32:27): not asking for the world here Elvin(16:33:03): I Am sorry we are not able to process a remote for free and will not be issuing an adjustment to your account. Anonymous(16:33:54): why not? Elvin(16:34:54): We cannot override the purchase process for remotes. Anonymous(16:35:35): is there something wrong with your computer? Are you not a supervisor? Anonymous(16:35:51): Are you able to issue a credit? Elvin(16:36:22): There is nothing wrong with my system it works as designed and I am Supervisor. Anonymous(16:36:24): Just want you to know I'm posting this conversation online to public forums. Anonymous(16:37:10): I think this is very greedy on Verizon's part Anonymous(16:37:46): Provide the customer with a remote that doesn't allow for good service and charge a great deal more in order to make it right. Elvin(16:41:59): I am sorry if your remote is having trouble and is out of warranty (over 1 year old) and in order to get a replacement or adding an additional router requires a charge. The only example I can see is if you purchase a TV and it includes a remote and after a year goes by the manufacturer or store you purchased it from would not replace it for free. Anonymous(16:42:59): Are you playing ignorant? Do you understand what I am asking? Anonymous(16:43:09): Do you think this remote is broken? Anonymous(16:43:35): Can you please explain to me what you think is going on here? Elvin(16:46:47): If it is not broken but not meeting your needs you can purchase a new remote. The example above still applies if you get a TV with a remote but the remote is not sufficient for your needs the Manufacture or Store will not prove another model remote at no charge. Elvin(16:48:54): I haven't heard from you for a few moments. Would you like to continue chatting? Anonymous(16:49:00): hold on Elvin(16:52:37): I haven't heard from you for a few moments. Would you like to continue chatting? Anonymous(16:52:44): yes Anonymous(16:52:48): still typing Anonymous(16:54:00): I think you've made yourself look foolish enough- posting this to the online forums for the court of public opinion. I encourage everyone reading to contact the Better Business Bureau against Verizon- BBB is an excellent service. We're going to give a serious thought as to whether we'll be renewing our contract on Jan 3. Anonymous(16:54:39): A wholesale cost to Verizon has to be less than a dollar over a customer who has spent over $5000 Anonymous(16:55:20): This was a regrettable decision on your part Elvin of Verizon. Elvin(16:55:50): I'm sorry about this. Is there anything else I can help you with today? Anonymous(16:56:09): You could do what's right. Elvin(16:57:04): I am sorry you do not like the response we have provided. If there is nothing else we will end this chat. Anonymous(16:57:26): Answer me this- Anonymous(16:57:37): Do you think this makes sense on your part? Anonymous(16:57:49): Personally Elvin(16:58:14): I cannot give a personal response. Anonymous(16:59:24): Can you tell me what $221 - $1 equals? Elvin(17:00:35): Since there is nothing else we can do for this situation we will be ending this chat. Anonymous(17:01:03): you didn't answer my question Anonymous(17:01:32): you could tell me how much it costs Verizon wholesale for the cost of a remote? Elvin(17:02:23): We do not have that information to provide. Anonymous(17:02:42): you work for Verizon, correct? Anonymous(17:02:59): does the cost justify the means? Elvin(17:04:35): I am sorry. I am not going to answer question that is still debating the decision we have made. If there is nothing else we will end this chat. Anonymous(17:05:00): that's unfortunate Anonymous(17:06:53): For everyone reading- I'm not suggesting this, but Elvin here made it clear that broken boxes are covered under warranty. If the Better Business Bureau can't help- don't break them on purpose. Anonymous(17:07:03): Alright Elvin- we're done now. Elvin(17:08:29): Set Top Box equipment is not bound by a warranty period. and can be replaced at no charge. Elvin(17:08:55): I apologize for your confusion. Anonymous(17:09:23): No charge is good enough. Seems like they would cost a lot more than a remote. Elvin(17:11:10): Set Top Boxes have a rental charge associated with it. Elvin(17:11:26): Thank you for chatting with Verizon. Have a great day! Your session is now closed.

My husband and I constantly receive alerts from Verizon that we have used our data allowance and that we need to increase our data allowance at an additional cost. We don't use Skype or watch videos at all, and we text minimally. I would rather get my teeth extracted than make another trip to the Verizon store, where employees give you the run-around and never answer questions. Where do they even find these people who are consistently callous, boorish, and evasive? The "solution" is always to bump us up into the next pricier tier. How does Verizon get away with this?

I called in this morning because I accidentally made two payments to my account. The first girl I talked to was very polite and very understanding, but the situation was above her so I was transferred to a supervisor. That's where Stephanie #8444 came in. Never have I experienced such rudeness from someone on customer service. I explained my situation and that I needed to be credited one of the payments back to my account. I made an honest mistake and needed the money to be put back in so I didn't go into overdraft. The whole time I was nice because I've worked in customer service so I know how a lot of people can be. She said both payments were valid because I agreed to terms and conditions. Again, I told her it was a mistake on my part but I didn't feel like I should have to pay double for the month. Her exact words were " well I shouldn't have to pay for your mistake either." Really?! The money doesn't come from her pocket, it was MY money I need credited back. I told her how rude she was and asked for a corporate number. She refused to give it to me, so here I am. If she talks to all customers this way she shouldn't have a job there. When I find the correct number I will be issuing a formal complaint as well.

Between Verizon fios and Verizon (home), customer service is the worst I have ever dealt with. I was connected to another country where the representative kept me on the phone for 96 minutes and had NO knowledge or understanding. I was promised an exact amount for new fios service and that was a LIE. My home phone bill did not arrive until Dec.3rd and is due Dec. 7th. After 58 minutes, many different responses, and three "representatives" I figured out Verizon messed up and did not send bills out when they were supposed to. I AM GOING BACK TO DIRECTV!

Two weeks ago on 11-16-2015, after being a Verizon customer for over 7 years, Verizon disconnected my phone land line for no reason. After endless hours on the phone on hold, having to listen to HORRIBLE music, being disconnected many, many times and having to call back again, despite the fact that a call back number was given to the customer representative, dealing with incompetent customer service representatives who don't know what they are doing (except one person Marianna), having my Thanksgiving day severely disrupted and most of all my business line disconnected and losing God knows how much money, Verizon still has not restored my service to my original phone number! I had to order a new phone number which took many days and then was promised that only then my original number could be given back to me. This should have happened today. Well, it is December 1st and I am still waiting. If I had the choice I would definitely go with another carrier, but there is no other company in my area unfortunately. This should have never happened in the first place. A couple of months ago Verizon disconnected my sister's internet for no reason too and she had to jump through hoops for days to have it back. But this is now two weeks and counting? This is great material for a law suit and deserves a big compensation.

on 12-01-2015 I went to Verizon store in Lexinton, Ne I was there to make a payment plan to pay off a bill. I was told that no matter what the payment I could afford was if I failed to pay their idea of an affordable payment I would still be turned over for collections. The last I knew Nebraska was an attempt to pay state and any attempt to pay would be accepted and keep it from going to collections. I do believe a person sending 25 dollars bi-weekly is better than no payments at all. The person we are talking about has no current employment and would be asking his mother to pay the current amount. It was offered to increase the payment amount when this person became employed.

Had the service for three months and it has worked possibly two weeks during this three month fiasco . My wife has talked to representatives from Verizon multiple times with them assuring her that it would be fixed by changing things online which she has done every time without success. We have to reset the router constantly and then that doesn't always work. We're getting customer service from probably India which makes it hard to understand the person you're speaking with. Every time you call you have to re-tell the same story and give them all the pertinent information. This is frustrating and their customer service is terrible. Can you hear me now!

3 phones that did not work. refused to send new phone. dropped calls w/4g lte. phone had no functionality, i. e. contacts, phone, messaging would not open. spoke to elisha (supervisor), jeremy (tech support), zack (tech support), brittany (customer service), none of whom were helpful or offered any solutions that made sense. horrible. horrible. horrible. 11/02/2015 #ivanillich to be good you actually have to do good!

I have had fios for nearly a year... I signed up for 50/50mps service ever few mins each of my devices have intermitting internet service.. on/off etc... I even have it on my wired devices (smart tv) I have had verizon out here 3 times and they can find no reason why it does that only to say I need a booster. I live in a 2100 sqft home not a mansion and they keep telling me my house is too big... really? fios don't want to admit there is a problem in their work or system. I have read tons of complaints about the same issue I am having.

They are advertising an data upgrade, so I chatted with someone to see how I can upgrade my data from 10 GB to 12 GB for the same price of $80.00. The rep walked me through it, and I noticed that I would be paying an additional $5.00 more. When I questioned her and told her to forget it, because she gave me some stupid explanation for it. In my mind, I am thinking that this is such BS. I call it False Advertisement. I think they are way overpriced, I have been with this company for over 10 years and I think it is about time that I look into switching.

1) Saturday I talked to VZW rep Kathy: received quote to upgrade 3 phones and change data, call, text plan. I told her I wanted to compare with AT&T so she said she would call me back Monday cuz she didn't work Sunday. 2) Sunday I called VZW jto sign on after deciding I wouldn't switch to AT&T. The answering rep (don't remember her name) read Kathy's notes but couldn't give me the deals Kathy quoted. I said I'd wait to see if Kathy would call me Monday. 2) Monday: Kathy called late; apologized. She remembered our Saturday conversation and proceeded to set me up. First 2 upgrades were fine; 1-$100 iphone 6 on 2yr contract with waived $40 upgrade fee, 2nd upgrade was basic 2yr payment plan. The 3rd deal was a VZW promo $300 bill credit if I turned in my current iphone. The 4th deal, free iphone 6s and waived $40 upgrade fee in trade for $200 promo credit and iphone 5s trade in plus 2yr contract. She couldn't make this deal go through, worked it for a while and said she'd research and call back Tuesday. 3) Tuesday I didn't hear from Kathy. 4) Wednesday I called VZW and spoke with Frank. He said the 5s trade in promo had expired the Wednesday before I spoke to Kathy and she shouldn't have offered it to me. He said the trade in deal was offered because I had to give up my unlimited data plan. However, this week VZW reinstalled the unltd data plan at $20 add'l per month so the trade in deal was no longer offered. Kathy never mentioned this offered was tied to having to give up my unltd data; not that it would have mattered but it makes me wonder about how VZW explains their complicated offers to their own reps. 5) Frank confirmed none of the deals from VZW were that dramatic. It is a matter of whether you wanted to pay now with a cheaper contract phone @ $40/month or pay later with a payment plan on full retail of each phone plus $20/month. Frank was fairly patient with me because he wanted positive feedback. He kept asking me if I was happy with his service and VZW's service. 6) Resolution: I would like VZW to honor deals made by their reps especially when the deals are documented.In this case I would be happy if VZW honored the free iphone 6s and kept me on a non-contract $20/month payment only. Everyone makes mistakes. It's the corrective measure that shows us good faith. What a frustrating experience. This spanned 5 days and approximately 4 hours of phone time.

Around the second week of October 2015, I sent a letter of complaint to Mr. Kevin Zavaglia, the New York/New Jersey regional president for Verizon Wireless. It highlighted an experience where I had five consecutive defective phones provided to me as replacements. Each had a equal amount of time and money lost between the loss of service and the huge amount of time spent on the phone trying to get it repeatedly resolved with customer service. I demanded that I have a reliable phone provided to me; as the fifth flawed phone they provided had eroded any faith in subsequent "replacement phones". Crystal M. sent me an email response to my letter to Mr Zavaglia asking to contact her. After contacting Crystal, she apologizes for my experience, then proceeds to tell me that the I actually do not have a protection plan for the replacement phones I had been receiving. Now, the only way I knew I had a protection plan, was after a Verizon Wireless representative informed me that I did. Crystal, then proceeds to tell me she has terminated the protection plan, and allowing only one more replacement device. I will not receive any further phones (defective or not). I pointed out my real dissatisfaction as a customer was the fact that Crystal was more concerned about upholding the rules of her corporation even in a case where they provided me with incorrect information. No regard was paid to the huge amount of time and money lost by this misinformation which let to me not having any service. The defective devices I was provided with and the lengthy process involved in getting a replacement is the damage that was done. The way it was handled to by the Verizon Wireless Leadership Team, created irreversible damage. So, I switched to T-Mobile. I'm not going to shout their name and say how great they are, it has not been that long, but so far I am happy. I have the new phone I was denied, a cheaper bill and the ability to get a new phone a couple times a year. Pretty sweet coming from Verizon. The kicker to this story is, I sent a follow up letter to Mr. Zavaglia, informing him of my decision to switch to T-Mobile and why. Apparently Crystal M, was informed of this and she sends me this response: **********START OF RESPONSE*************** Good Evening Walter, Mr. Zavaglia has forwarded your email to me regarding your move to T-Mobile based on the resolution of your case. I'm sorry to hear that you have moved services and were so dissatisfied with my work on your case. We certainly do not want our customers to leave us.Again, I express our apologies that you had to have multiple replacements and the frustration that caused. Because you voice concern regarding my resolution, I have reviewed your case with my leadership team. We are in agreement that I provided the best recommendation to address your concern, by offering an additional warranty replacement and removing the insurance. That is our final decision in this matter. Regards, Crystal M. **************END OF RESPONSE***************** Now, my question is this; how necessary was it for Crystal to reiterate not only that she, but her fellow Verizon Wireless leadership team members are also in agreement with dissatisfying their customer and sticking to their decision that made me leave their company. I only felt better after reading this. I just had to respond to her email: *******START******** Good to know we're both satisfied. At least we agree on our final decisions. Bye bye. :) -Walter ******END********* Hope this helps you in your cell phone carrier decision. Cheers! ;-)

I was attempting to return a Shell holster with/kickstand initially to the Arizona Mills Verizon Store. A gentleman by the name of Brett {Britt}, said he couldn't honor exchange because I purchased at a Corporate store and his was not a Corp. store. (Did not bother to tell him HIS store had previously exchanged exact case a year earlier) He offered to SELL me a case. I said no thanks. He called store on 24th and Baseline and said they had one. I drove to 24th and Baseline. The girl holding case for me tried again to SELL me phone case Told her it was suppose to be a warranty replacement. (Was obvious she was prepared for me) I asked to speak to G.M./George, who told me phone case had a 90 day warranty only. I asked for 800 #, and George tossed box on counter and had salesperson give me #. (Which as G.M. I m SURE he knew by heart). The young lady that initially waited on me said she had another customer but when I informed I had 5 phones up for renewal, she took the time to answer a couple of questions...BOTTOM LINE...UNLESS YOU ARE INTERESTED IN MAKING A PURCHASE, DON'T WASTE YOUR TIME EXPECTING ANY SEMBLANCE OF CUSTOMER SERVICE, AT EITHER OF THESE STORES. I estimate we have SPENT OVER $40, 000.00 IN THE PAST 10 YEARS WITH VERIZON. THANKS TO THESE 2 MANAGERS, WE WILL CERTAINLY FIND SOMEPLACE ELSETO SPEND THE NEXT 40K. (DID I MENTION IF WE WERE RENEWING THESE PHONES, BOTH THESE MANAGERSWOULD HAVE GIVEN FREE PHONES FOR ALL 5 PHONES?

I have a prepaid phone, which I pay $50 a month for (plus tax). This is suppose to have unlimited text and I can use the web when I want. If I use my gb (or mb, whichever it is) up, it just slows way down, but I can still use it. I have had this for quite some time and now all of a sudden you start turning it off before my month is up. I paid $100 plus tax on August 31st, this was for September and October. On October 11th I lost connection while talking, I tried to call my party back and it says "I do not have enough funds in my account for this call". I went to a Verizon store and she (Sarah) called in, but we were given no satisfactory help. They said I used up my money and would not turn it back on. I'm fed up with Verizon and will be switching carriers! I think you just ripped me off by $33.21.

Haven't had your service for not even 1 week. You left a cable running all over my front and backyard that was supposed to be buried upon installation of services. Been told different stories that you are coming to bury it. First was Friday, then Saturday, was told you will be here today Monday by 9:00 AM. Is 12:35 PM and nothing. Called the contractor that is supposedly doing this job earlier and was told that was on his way. An hour later, still nothing. Called him again and said that was 5 minutes away. Nothing yet. Called Verizon customer service and was told that there is no buried cable job scheduled until the 15th. This is the first time I hear about this. You have been lying and changing different stories each time. First time having your service and regretting having it. I signed a 2 year contract with you. Have until 14th days to cancel service with you without penalty. Right now if nothing gets fixed, I will be canceling your service and you will be refunding everything because I will be owing you $0 after all of this ! I will also be posting on my opinion everywhere online that I can find about my experience with you and letting people know about the type of service you provide and that you don't care so this way they beware of doing business with you.

Two months ago I called Verizon to change my pay date from the 8th to the 17th. I talked to a very friendly girl over the phone on there customer service line and she said it would be changed for the following month without a problem. The next month comes and my bill is taken out automatically on the 8th. I call Verizon because I don't have the funds available in my bank and being charged an insufficient fund of $30.00 is going to set me back financially because I am barely making it by as a full-time student and living on my own and I had already talked to someone and she said she took care of it. I talked to another customer service representative and she said that “because it was withdrawn on my Debit card there is nothing they can do about it. If I used a credit card they could possible cancel the payment.” I said “So now my account is negative and I am going to get charged an insufficient fund which is $30.00” and the customer service representative said “I am sorry there is nothing I can do. I can change the payment date for next month” So I decided to keep calm and change the date once again which makes we wonder why I was on the phone with the first woman for 30 minutes if nothing was changed. So we go ahead and change the date once again to the 17th. Next month comes around and I get a notice from my Chase App saying I am negative in my account because a Verizon bill went though. I check the date and today is the 8th. I call Verizon for my third time and now I am very upset. I told them the story and I get the “I am sorry there is nothing we can do because it is a Debit card transaction” I said “So now this is the second month in a row I am being charged insufficient funds to my account because of a mistake on Verizon's side” and she apologized and said “I would do something if I can. I will apply a $20.00 discount” I hangup and now I am livid with Verizon. I decided to make a second call and ask for a manager and the nice young man I talked to said “Unfortunately I see that you made the pay date change and it takes 30 days to process.” I said “I changed it two months ago that is well over 30 days” He said “I am sorry but there is nothing I can do about it” I asked to speak to the manager and he put me on hold for 15 minutes and the same man answers and says “I spoke to multiple supervisors and they unfortunately wont be able to change anything to the account I am sorry. I can transfer you to Financial but to be honest they wont be able to fix anything as well.” The Supervisors didn't even give me the respect I deserved to talk to me personally on the phone. So now this is my second month in a row that I am being charged an insufficient fee in my account because of mistakes made by Verizon. Not once did I yell or cuss at the customer service representative because I know it is not there fault but for a manager to not even talk to me about the issue when I asked to speak to one how rude. I am extremely unsatisfied with Verizon because all they are focusing on is receiving the payment and customer service isn't as important. I will be looking for another server to go to because this is just ridiculous, inconsiderate and uncalled for. How many employees does it take to change a pay date with Verizon? Apparently 3 customer service representatives, 2 supervisors and 3 months time. If you are considering using this service I would think twice because if something this small can't be handled I wish you the best of luck if something worse comes along.