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2.5 1270 Reviews

Verizon Complaints Summary

478 Resolved
781 Unresolved
Our verdict: Engaging with Verizon, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Verizon reviews & complaints 1270

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W
8:34 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Verizon terrible company

1. It took more 20 telephone calls over a period of more than 4 months, plus an online attempt, all between January and May of 2008, before Verizon came out to do an installation of “triple play”. Several times, appointments were made, then canceled. Other times they simply didn’t show up (March 21st comes to mind). Sometimes, they canceled and rescheduled without contacting me, then canceled again, again without contacting me (I found this out only through later phone call trying to confirm what should have been a future appointment). Once, they even showed up when there was no appointment (I know because that time they did contact me by phone and I had to tell the to leave as nobody was home to receive them).

2. When they finally kept an appointment they made, their installation was, in a word, awful. Why?
a. They failed to procure my current phone number, which I considered essential as I’ve had it for years
b. They wanted to install another phone number. I refused as I had no use for it, so they didn’t, but charged me for that phone service that was never installed nor activated.
c. They didn’t use their own wiring but instead, expropriated the existing Comcast lines, disabling me from subscribing to both.

3. Because of the poor quality of the wireless internet router, the substandard on-demand TV service and the absence of phone service for which I was being charged, I canceled everything within the 15 day period before Verizon obligates a customer to a full year of their incorrigible service. I was told, repeatedly during my 20 some-odd phone calls that I would be charged nothing if I canceled within that 15 days. Nonetheless, I get a $71 bill for 6 [six] total days of service, including an “activation” fee for the phone service that was never activated. Faced with obstinate, rude, billing clerks on the phone, who most common attribute is disconnecting me, I paid the bill knowing that Verizon won’t hesitate to damage a customer’s credit profile by reporting a “delinquent” account to the credit agencies. They did it to me a year ago after I pulled the plug on their copper wire phone service and they failed to send me a “final” bill (I didn’t know how much to pay). For $52, I’d now have trouble refinancing my home.

4. Finally, to add insult to injury, I’ve just received the bill that broke this camel’s back and motivated me to write this letter. They want another $111 claiming I never returned the junk internet router mentioned in (3), above. This is nonsense and I have proof in the receipt I made sure they gave me, then scanned into my computer, then printed a copy and put it in a safe.

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Chris Curley
Sun CityCenter, US
Jul 30, 2010 6:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Verizon is a horrible business that so many people I know won['t do business with, that I sold my stock in their company despite a 48 cent dividend.They are so bad that I tell everyone not to use them at ever5y oppurtunity I get, and will do so for a very long time.They suck basically and are rude to boot./

ComplaintsBoard
M
8:30 pm EDT

Verizon double billing

I have a phone card to keep my phone bills down
so how does MCI who owns Verizon make money off me three ways when I make a call. I use a verizon calling card because I can get phone service for 3.8 cents a minute long distance. at home when I use the card I'm using a verizon service landline and when I call my family on their Verizon phone it's a cell phone and they get charged. thats three verizon charges all for the same call. If this isn't against the law it ought to be. So VERIZON
when the day comes that phone service can be free over the internet I hope you go by the wayside as thats what all scammers deserve is to go down
under the crowd instead of being trampled on by their newt work three times everytime you call out.
This is one of those class action lawsuit deals too the only thing that gets their attention.

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nfpexec
Jackson Heights, US
Apr 03, 2010 4:00 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I had a cell phone acct with Verizon for 10 years. My contract was expiring on Jan. 11, 2010, which I found out from an email I sent to them. I was switching to AT&T and my number was going to be ported, but it was ported before I rec'd the new phone. I called to find out why the phone wasnt working & was told that it had been ported. I said that I needed access to my phone until I recd the new one and the acct was open until Jan. 11th. They did a 3 way call with AT&T and ported the number back to Verizon. I made sure to tell them that this was temporary until I recd the new phone & closed the acct. on the 11th. They gave me the number at AT&T to get the number ported when the time came. On the 11th, I called Verizon to make sure the acct. was closed. I knew that I would be billed through the end of Jan. and made several payments for more than $260 since Dec. to close the balance. In Feb. I recd a courtesy bill saying I had a zero balance and I thought this was over. Today I get a letter from a collection agency saying that I owe $106.27. I called Verizon & was told there was a sub-account & while the balance on the regular (and as far as i knew the only acct) was zero, this new acct. which was opened when they ported my number back had a balance of $106.27 and billed through Feb. when I didn't have the phone and it was disconnected on Jan. 11th.

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R U Kidding Me
Quincy, US
Oct 27, 2009 4:43 pm EDT

No one makes you use an MCI calling card. There are plenty of other carriers that will offer you better than 3.8 cents domestic. And you also have a choice to use another phone company other than Verizon. I agree with 'Wow Really' in saying that you really should get your facts straight before going off on a tangent complaining.

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Wow really?
,
Jul 26, 2008 10:19 am EDT

Verizon Communication and VodaPhone own Verizon wireless. They are not the same company, they are separate companies. If you choose to make a phone call to a VZW phone from a NON-VZW phone, it uses minutes. It's that simple. Make sure you have your information straight before complaining, it will help prevent you from looking like an ###.

ComplaintsBoard
L
12:20 pm EDT

Verizon customer service rude and unhelpful

My fiancé and I both have separate Verizon Wireless cell phone accounts and wanted to put them onto one plan to save some money. We've both had our phone numbers for a long time and have different contract renewal dates and different area codes on the phones. Ideally, we both wanted to keep our cell numbers instead of changing them so I did what any logical person would do - I contacted customer service.

I decided to submit my question to them through their website so that I could get a response via email. It's easier for me to check when I have time and it has the added bonus of any response I'd get would be in writing. After a few days I get a weird phone call from a number the call id says is "unavailable" so I let it go to voicemail. Turns out it was Verizon Customer Service calling to confirm that my question had been answered via email and that I had no further questions. Problem being I had never received an email. I received a similar call the next day while at work and I couldn't answer. Still, no email.

First I double checked my spam filters to make sure I was not missing the email. After all, I should make sure the problem is on my end before casting blame. Once making sure the spam filters were not the problem I resubmitted my question, the same as before, adding two key things. First, that this was the second time I had to contact them via this form as they failed to answer me the first time. Second, that I stressed at the beginning and end of my message that I wanted to be contacted only by email and not by phone as it is difficult for me to answer my phone during the day. I don't know how much clearer a person can be.

No email came but I did notice a missed call from number "unavailable" one day during work. The voicemail was from, you guessed it, Verizon saying I could call the customer service number. I double checked my email and still no answer there. Now rather annoyed and really needing to know the answer to my question I called Verizon and tried to be nice to the guy who answered my call since I can only presume he had never set eyes on my account or questions before.

After first telling him on the recorded line that I was displeased that I had received no email answer from 2 queries and had been contacted by phone after explicitly saying I did not want to be contacted by phone I apologized for sounding short assuring him I knew he had nothing to do with that and moved on to my question.

He tells me that I do not need to wait for the renewal date on either contract and that we can both keep our current cell numbers in spite of having different area codes, one of which is not local. He also said, only slightly unrelated, that one can switch to Verizon and keep their current cell number regardless of area code and where you are. This is to my knowledge not the case. Two years ago when I switched to Verizon I had change my number because the area code did not match the region in which I was physically making the switch. Also, if you check Verizon's website it says that you cannot port a cell phone number outside the local area of service. Who am I to believe: the guy on the phone or the combination of experience and what Verizon has in writing on their webpage? Hmm...

So now I have my answer, but I'm not 100% sure I can believe it, and the guy starts pushing me to "update my phone every 90 days." I have no idea what he is talking about as he starts telling me that they recommend updating the phone every 90 days by dialing *228 so I stop listening to the instructions and reasonably ask, "Why do I need to do this?" He says, rather rudely, "Let me finish." Further frustrated I am not really hearing his instructions (because I'm annoyed again) and he then tells me it is to update the roaming areas. Ok...I have first of all never heard of updating my roaming area every 90 days but ok, fine, I'll play this game...why couldn't you have told me WHAT you wanted me to do BEFORE you irritated me by insisting on telling me HOW to do it first? Why should I listen to how to do something if I don't know what it is and the implication of "update your phone" sounds expensive and unnecessary?

Upset again I quickly got myself off the phone, hopeful that the call really was on a recorded line as they claim. I wish other cell companies had been reception where I lived because that is the ONLY thing keeping me with Verizon. I hate the sale calls and random sales text messages (especially the ones that come at 11pm on a week night - you don't know I don't have small children or an early bedtime.) I also can only hope my rude customer service rep wasn't a complete idiot and that my fiancé and I can both keep our numbers and switch our two individual plans to a family plan before the renewal date of our contracts without going through hell...

This is why I wanted a response in email, without having to talk to someone, that I could print and waive in someone's face when they told me otherwise...

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Kathy in Tucson
Tucson, US
Aug 06, 2009 3:22 am EDT

I had a Verizon account for three years with no trouble. I do not use my cell phone very often and only have it because I drive through some pretty desolate desert at night and want the security of being able to call for help if I should need it. Suddenly one month I received a bill for over $350 for additional minutes beyond my contract. I looked at the calls and there were pages of one minute calls - one after the other to familiar numbers. Since I make one of two calls a day it seemed obvious to me that the phone was somehow shorting out. I would never make 10 or 15 calls of one minute duration to the same number within minutes of each other. I called Verizon customer service (?) and was told that I had obviously made the calls since there were other calls on my account to those numbers. I don't know how those charges were put on my account (I am technologically challanged) but Verizon was not helpful, wanted their money and that was that. I paid the bill and, since I was well past my contract, cancelled the account and got a phone from my land line company, Qwest. Reading these complaints I now know my situation was not unique

After a year with Qwest, I had a problem with my phone and made a call to see how I could get a new one. Qwest told me they were not going to continue cell service and asked me to allow them to convert my service to - you guessed it - Verizon. I asked if there would be a new activation charge and if the switch would extend my contract to an additional two years. The answer to both questions was "no" . WRONG! I was charged an activation fee for the "new" service and my contract was started over at month one. I don't know which company "mis informed" me but I paid the bill, accepted the new contract length and resigned myself to another two years with a company that I now knew was unethical. You can live with anything for two years.

The new phone was a bit kinky when I recieved it but I just charged it up to a cheap phone. The problem slowly escalated to an irritating level. In both the house and car charger the phone switches on and off while being charged and the male connector has to be held in a certain position or the charger actually discharges the battery. (I now set the coffee grinder on the phone and a bottle of green olives on the plug to hold everything in just the right place until the phone is charged.)

Two weeks ago I called Verizon customer service (?), explained the problem and asked how to solve it. I was told immediately that I probably had a bad battery or a bad charger both of which I would be responsible for replacing as Verizon did not take responsibility for those items - even tho they supplied them. I said the charging problem existed with both the house and car chargers so I thought it improbable that both chargers were defective and therefore it must be the charging connector in the phone. I was told to take the phone to a Verizon facility and they would check it and sell me either a new battery or a new charger. I immediately knew my problem was going to be something I had to pay for.

Today I took the phone to the Verizon store. It is 50 miles from my house. First, I had to get in line and wait for 30 minutes to see someone. The customer service (?) rep ask what he could do for me and I explained that the phone did not charge properly. He asked if I brought the charger. I said no I was told they would attempt to charge it there. He was very put out but he took my phone into the back and came back a few minutes later and told me there was nothing wrong with my phone. I said he needed to leave it on the charger because it takes a few minutes for the problem to surface. He said just go home and get the charger and come back. I explained that it was a 50 mile drive one way and could he please put it on the charger for a longer period of time so the problem would show up. He said it was probably my charger and I should just go home and get it. I asked how probable it would be for both the house charger and the car charger to both be defective. He said that would be unlikely. I asked if he would not please put it on the charger again and leave it. He said he put it on two chargers for 30 seconds each and it charged just fine.

As I was leaving I told the young lady at the door that since they did not have time to properly check out my phone they had just lost a customer. She asked what I want ed them to do and I said put it on the charger for more than 30 seconds so they could properly assess the problem. She said it was probably my charger and she could sell me one or I could leave the phone and come back in an hour. I don't know why they refused to check out the phone but I was then convinced that no matter what happened during that hour, the goal was to sell me something, not to solve my problem. I declined.

I had been toying with switching to Credo Mobile since I had a bad taste from the first experience with Verizon. Credo donates a percentage of profits to conservation organizations and I like that. Today sealed the deal.

Right now my Verizon phone is sitting on the kitchen counter under a coffee grinder and a bottle of olives. It seems to be charging.

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Tony
,
Nov 23, 2008 12:05 am EST

To whom it may concern,

These are the conversations and results of deliberate misinformation over the past couple days.

NOVEMBER 21st, 2008

Yesterday 11/21/2008 @ 7:51 am PST (16 minute call) I called Verizon to see about getting a new phone. My current phone battery keeps dying. Was on hold for quite a long time. While on hold I heard an advertisement for a new blackberry phone, I decided I would like to return my $400.00 phone for a cheaper but supposedly better blackberry storm.

Finally when customer service answered they told me I had 30 days from the date or service to replace my phone if I was dissatisfied for any reason (This was called a Worry Free Guarantee). But that the phone I received from verizon was at no charge. So they really could not do anything for me, was told to call qwest merge dept for further instruction and they would be able to trade the phone out for me.

Called qwest merge 11/21/2008 @ 8:08 am (45 minutes includes transfer to Blaine), Qwest told me no account info since merge, but they would transfer me to Verizon customer service, was told by Qwest merge manager that as soon as someone answers to ask for a Manager.

Transferred to Verizon, asked for a Manager, was told by Blaine (which I later found out was his name and only name, he would not give me any other information about himself other then he worked in call center and they would know who he was)

Blain tells me he is a manger (by the way was pretty rude as well, hopefully the call was recorded so he can reprimanded for his poor tone and manner towards me)

I tell him my story: can’t replace my phone because of zero value on Verizon system, even though I had just spent $399 with Qwest a few months ago to buy this phone. He basically tells me tough luck, cant trade for a different phone except for a free phone. I ask him what phones are free. He tells me there are a few phones offered but non compare to any current phone. I tell him my phone was free, he then puts me on hold and comes back to tell me “oh yeah, that’s right, your phone (VERIZON XV6800) was a free phone but since the blackberry was brand new it would cost me $250.00 then id receive a $50.00 rebate.

I ask him why if my current phones retail price is so much higher why would it be free but the blackberry not be free to me in this case.

The he proceeds to tell me I didn’t need to get a new phone, if I could find my old phone with qwest, I could use it and just return this phone back to verizon. I doubled check with him, he again told me the new system allowed the use of old phones.

Finally after going nowhere with Blaine he suggests he send me a new replacement of my current phone to see if this solves the battery problem (my initial complaint). He tells me he is going to disconnect my current phone then and overnight me a new phone. I tell him no, he can’t do that because I run a business out of my house and my phone is a necessity. He agrees and tells me my new phone will be here tomorrow (Saturday Nov. 22nd) via fed ex overnight. When I get my new phone I need to call and deactivate my old phone and activate my new one.

I remind his that if the new phone has the same problems what am I supposed to do since my 30 day worry free will be expiring on Sunday the 23rd of November. He tells me not to worry that my new phone will have an additional 30 day worry free on it and I can return it if I am dissatisfied as well.

We end the call with the expectation of me getting a new phone the following day (Saturday the 22 nd or November 2008.

I thought about it and decided to call qwest back 11/21/08 @ 8:58 (16 minute call) to see if they could verify Blaine as a manger and double check all the info he told me. They could not really help and suggested I call verizon back to verify Blaine’s story.

I dial 611 again from my cell phone 11/21/08 @ 9:17 am for a 36 minute call. I speak to a representative that tells me Blaine is NOT a manager, and that by no means could I use my old qwest call phone on the verizon network. She goes over my account and tells me the new blackberry is far less superior to the phone I currently have and it would be a mistake to even consider changing. I tell her my situation about the battery life, she suggest and gives me info on local verizon service locations that can test my phone to see if it is the phone or if it is the battery, or maybe if it is nothing on the new phone at all and problem solved. Just a defect on my current phone.

We end the call, she tells me she will note the account and get word to Blaine’s manager about the complaint.

NOVEMBER 22nd 2008

Today 11/22/08 no new phone fed ex…….
Then about 6pm, tonight I receive an email from a client telling me he called and left a voicemail telling me he was here to view a motor home (I run a wholesale business selling very expensive motor home to people from all over the united states) I was foolish enough to believe that by using my cell phone (that I have never really had a service problem with in the past other then the battery dying) I would get my calls and earn my income.

Email says he called my today at 1:30 that he was here and ready to look at a $70, 000 motor home. They had driven several hours to view it and this was my opportunity (with the current economy time is of the essence, I need to be able to count on a cell phone provider that can offer the best service and best coverage) I needed to get back to them but they were already several hours away down the road looking at another motor home.

Immediately I grab my cell phone 11/21/08 7:14pm PST and dial my voicemail to see if I had just missed the call. My phone tells me that is has been disconnected and is no longer in service.

Then 11/21/2008 @ 7:16 pm PST (51 minute call) I call 611 to see what is going on. I am told by a rep that my phone had been disconnected and a new esn was assigned to my account for a new phone. At this point I am getting pretty angry, she instructs me on how to reactivate my current phone and tell me she is getting a supervisor to explain the situation to me.

The supervisor gets on the phone, I tell her the entire story, she tells me she that due to an unexplainable “glitch” my phone was disconnected and the new phone was active. But the new phone was showing undelivered and at a local Fed Ex hub waiting for delivery on Monday November 24th. She then told me since I was a prior qwest customer that I did not get the 30 day worry free guarantee and I was literally stuck with the phone I was given. I proceeded to tell her that I potentially have now lost several thousand dollars in income because of a unexplained “glitch”, there was nothing she could do but tell me the person Blaine that I spoke to did misinform (lie) to me, and every other person I had spoken to had also misinformed me (lied) about the 30 day worry free.

She told me if I needed to send back this new phone again that id have an option to buy a new phone a one year discounted rate.

I ended the call by telling her I have been lied to, mislead, and now because of Verizon I have potentially lost over $5, 000 dollars in commission and my investors over $15, 000.

This is my resolution. I feel I have a few different options.

1) I accept what has happened and just realize that the phone I have coming is useless for more then 4 hours of battery life and go on about my life. (Doubtful)

2) I file a complaint to the better business bureau, mail a physical letter to your complaints department, and cancel my service.

3) Speak to my investors and file a Joint lawsuit for lost wages. With approximately $20, 000 on the line it really would make the most sense. Your company has no idea why this “glitch” has happened; your reps have lied to me and misinformed me time and time again with poor information. Either way you are in the wrong and I have detailed accounts of everything that was said to me and everything that has taken place.

4) you can get me a new replacement phone of my choice (Reasonable since every other phone you offer is less in value) with an additional 30 day worry free guarantee in case the phone I choose turns out to not be as useful as my current phone. I’d also like a formal apology for my time and wages lost.

My current phone bill is $195.00, if you average my phone bills out it is roughly $150 per month. Multiply this by 24 months for the duration of the contract (not including the past 3 years I have had qwest uninterrupted service) this equals $3, 600 roughly in service fees I will be paying you. Not to mention the countless people I will absolutely tell of my experience with Verizon. I know a few people cannot make a difference if a company survives or not, but I can assure you I will be able to sway the decisions of at least 2 people over the course of my life. Now you can add in an additional $7, 000 on top of the $3600 in service fees ill be paying and all as a result of a $200.00 contract rate cell phone your reps didn’t want to give me. And this is if our attorneys don’t decide to take you to court, and with investors entrusting me with over $900, 000 in inventory personally I really think a $70, 000 deal with $20, 000 in profit may just be worth it to file a lawsuit.

Ill let you weight the options; your company was in the wrong from beginning to end.

I only hope you choose the easiest and simplest way out, But I can assure you I am willing to go the distance with this and can prove every bit of what I have stated here, I am fully confident my company and investors will be successful with a lawsuit and recuperate some of the losses we have acquired as a result of your “unexplainable glitch”.

Total of 160 minutes of calls almost 3 hours of customer service to get nowhere.

Thank you for your time and I look forward to hearing from you very soon on this matter.

If I am not fully satisfied with the outcome I will be posting this letter on every Blog, web site, and newspaper I can. I will also be sure to file complaints with the BBB, the FCC, and the District Attorneys office.

Regards

In a nutshell, not really helped, but have now lost out on possible wages...

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12:18 pm EDT
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Verizon - gift card scam

I signed up for the Triple Play over 10 weeks after being told by the Verizon sales rep that I would receive a $200 gift card if I signed on. I just called Verizon’s customer service today after 10 weeks of waiting for my gift card and was told after 30 minutes on hold, “Sorry the rep told you wrong, you do not qualify”. They offered to give me a $5 monthly...

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M
3:00 pm EDT

Verizon calls every night at dinner

Every single night at dinner I receive a phone call from Verizon telemarketers. Just give me a break. I already have DSL and phone service. Do the people not note that they have already called me every night this week. None of the people speak English. Leave me alone. Why not e-mail my account to describe the purpose of calling me?

This telemarketing BS is getting way out of line. If you want to extend an offer to me, do it on my Verizon e-mail, of which I am a part of, instead of bothering at dinner.

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celia mae mariano
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Jul 17, 2008 3:05 pm EDT

im a gud cleint, im a single, i came from philippines, hav a good personality

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J
7:49 am EDT

Verizon lying about termination fees

We contacted Verizon Wireless on 7/11/08 to ask about our contract with them (up on 7/22/08) and to inquire on any termination fees associated with switching our account over to AT&T for the I Phones we were purchasing. We were told by the CSR that there would be no termination fees since the last bill had gone out and out account was nearing the end of our term anyway. I specifically asked the CSR to repeat that several times to make sure I heard it correctly and she repeated it 3 times that there would be no termination fees.

She lied. Period. Boldfaced lies. We received a billing notice through our bank saying we owed 438.17, which is the last month's bill amount plus termination fees. This is absolutely ridiculous that companies like Verizon are allowed to lie to customers and then screw them over in their billing.

We were also told by the Verizon CSR that even though our contract ended on 7/22/08 (11 days from the date we called) our phone numbers couldn't be released until 8/4/2008, at the end of the billing cycle. I asked about the telephone number portability act and challenged that statement saying that we were told by other carriers numbers could be ported over at any time, not just at the end of the billing cycle. We told the CSR that we would prefer to keep our numbers but new numbers would be obtained if they were going to charge termination fees. 3 frigging times the woman said there were no termination fees to be assessed and yet we are hit with over $300 in termination fees.

Unbelievable. A class action should really be filed against verizon for this kind of crap. Anyone know the regulatory agencies I can contact to file a formal complaint?

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Complainer
,
Jun 03, 2016 8:14 am EDT

In July 2005 I became a contracted customer with Verizon for one year to expire in July 06. In May and June of 06 I called three times to get a confirmation as to when my contract expires and they told me the date in July when it was free and clear for me to leave. Well I thought I was free and clear too...they even told me you're free and clear to do whatever you want. So days after the one year agreement expired I went over to Sprint for new service. Verizon sends me an early termination fee of $175.00. I called them and they told me that although July whatever was my 1 year anniversary date that August 5th was the real termination date because that started the new billing cycle. I explained yada yada to them and it did no good. Just monkeys on a headset trying to feel important. I told them to forget about getting any money from me and they said we will keep calling you. Go ahead, couldn't care less. I decided not to pay nor will I even though they have sent this to almost 10 collection agencies offering me discounts which I will not fall for. Two years later they are still trying to get ahold of me. I say keep it goin because im laughing about it. They can only call my land line and noone ever answers it not even me. I probably have answered that phone less than 100 times in 10 years. They ALWAYS get an answering machine and at times they have left messages saying I won prizes or they are calling about surveys. When I hear a voice I don't forget it. Some of the letters from the collection agencies have fake debts for thousands of dollars saying I owe just to get me to answer the phone or call them back. Don't fall for this ### or give your personal info out to anyone. NEVER let a collection agency intimidate you. If they call you just play some porn clips over the phone or hardcore rap songs. Use racial slurs against them and talk ### about their families...they can't do anything to you. One last thing...The letters say my credit will be wrecked because of this and I won't be able to get a loan well thats not true. Verizon is the only negative listing on my report and I just got financed at 4.9% for a Ford Fusion. So again don't let these low-life monkeys intimidate you.

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RCVM
, US
Jan 17, 2010 2:34 am EST

Verizon is one of the worst, purposely deceptive companies I've yet dealt with. I had been w/ T-Mobile for over 4 years before trying Verizon, and it has been a great mistake. They charge for unauthorized data texting when I specifically told the rep at the sign up that I only want the most basic voice plan, as my husband and I together use only 200min/mo. Then they made plenty of excuses to not credit the cost, saying there's nothing they can do about it b/c it's 3rd party, etc. After enough reasoning, they finally credit 2 out of 6 months of these fees. Also, the phone has been dying every two days, and while we rarely use it, when we do get a call we miss it b/c the phone goes dead. So the rep give me a corporate store to goto to get it fixed or replaced. Then the service guy tries to convince me the phone's going dead b/c I didn't update by pressing *288, then tries to send me home. I insist he changes the battery so I don't make another trip. He pulls out the batteries, spins it on the table and says nothing is wrong w/ it. When tell him just switch it them w/ new one and if these work fine, then you can use these for another phone, he finally brings out new ones, then tells me he can't give these for free b/c the batteries aren't under warranty and/or b/c I didn't sign up at a corporate location. So, as I leave I call cus svc again, and the guy on the phone confirms what a huge liar Daniel at the E. Valley, El Monte, CA location is. This guy finally resolves this one of 3 issues; he's sending new replacement phones. My impression is that what Daniel did is company protocol; these guys are going to try to make you pay more until you can prove them wrong. Next time I may just file a small claims. In fact, most of you should; I think it'll send a message to these large, unscrupulous companies that they better have some integrity.

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napoleon
Orlando, US
Nov 18, 2009 9:56 am EST

I just switched to T-Mobile from Verizon. My 2 years contract expires in 2 days. I ordered T-Mobile online and asked to port my number to the new contract. I thought the switch will take place at the end of my contract, but they went with the switch anyway two days before the 2 years expiration date. I have already paid my last month bill to Verizon covering until 11-20-09. Today my phone is dead and Verizon will charge me 60 bucks for early termination fee ($175 - $115= $60 115 =$5 times 23 months). When I called Verizon today I was told the number has already be transfered to T-Mobile and nothing can be done and I will be charged 60 bucks. When I asked for a refund for the unused days left in my contract(just to have some fun with the customer rep) they said no :(.If I wait until pass the expiration date then I will become a month by month client. Once in a monthly contract, the same happens, you have to sitch exactly the last day or they will charge you another month . If you end the monthly contract the second day, you have to pay for the rest of the month. In my case, they will keep the money for the remaining of the month plus another 60 bucks. For them it is a done deal, they didn't bother with give me a call to confirm the switch. I'm glad to paid the 60 bucks than sign again with them thieves. Yeah, I know legally they are right (for you legal eagels out there) just a little piss off. By the way all them are the same Verizon, T-mobil, Metro, ATT, et al. So, if you want to port your number, just get whatever new number the new company give you, and then do the switch, don't let them deal in your name or you will be screw at the end.

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mike
No town, US
Jul 27, 2009 9:18 am EDT

If you ###s actually read your contracts it does states that your service will terminate at the end of your bill cycle. And go ahead and file class actions. It your word against Verizon Wireless and they have copies of the contracts you signed that clearly show your contract end dates. So you will not have a chance at winning. You will just waste your time and money and Verizon Wireless will laugh in your ugly faces.

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Complainer
,
Nov 30, 2008 10:56 pm EST

I had the exact same problem with them in 06. Check my post "extended contract w/o permission". They did the same billing cycle crap with me and I called three times to confirm my cancel date in July 06. I signed a one year agreement in early July 05. Unfortunately I can't find the original damn contract. So far in two years they have had up to 10 collection agencies contact me but I never respond to them. It does no good and don't fall for those deals in which they offer a settlement amount. They just sell of the balance to another collection agency and you are still stuck with the balance plus xtra costs.

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Complainer
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Jun 03, 2016 8:14 am EDT

I also check my credit report several times a year for free. Verizon is the only negative listing still on it. Five more years and it will be off.

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Scott
,
Nov 20, 2008 10:30 am EST

A contract end date is a contract end date, period, whats so hard to understand about that? It's your own fault.

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Ann
,
Jul 29, 2008 2:53 pm EDT

https://esupport.fcc.gov/sform2000/formB!input.action?form_page=2000B

follow this link to file an online complaint against Verizon. Good Luck!

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Eric
,
Jul 28, 2008 2:51 pm EDT

Same thing happened to me! I called in advance to see if I could switch in the last month - to make certain, I called THREE times. Every time the rep told me I could switch over without the fee since I was in the last month. Of course when the bill came, I was charged the fee. Guess this sort of crap is why Verizon just lost the class action against it for violating the laws of the State of California.

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Fred
, US
Jul 24, 2008 10:58 am EDT

I can tell you exactly where your problem came in, you called in and said when can i get new phones? you were told the date you could get new phones and assumed you were out of contract, csr's cant blatantly lie to a customer, calls are recorded, csr's dont see a date saying 9/1/08 and tell you now you can get out of contract? are you kidding, pull out your contract and check the date, then you wont have that problem

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6:57 am EDT
Resolved
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Verizon wait time averages 30 minutes +

From the initial phone order, the wait time for customer service is totally unacceptable. It took several calls and about 3 hours on HOLD to get the service initiated. Half the time I received the wrong information and would have to call back repeatedly. Each call was at least 30 minutes on hold. Recently, I discovered that I had been charged for a premium channel that I didn’t have or order. The monthly charges dated back to my installation date. I tried numerous times to call customer service. When the wait was over 20 minutes, I would hang up... after all I do have a life. Today I tried again and was on hold 46 minutes before I gave up. I tried again and was on hold for 48 minutes before I finally got the error corrected. I am willing to bet it will still be on my next bill. If I could get out of the contract...I WOULD! TOTALLY UNACCEPTABLE!

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jimjames
Richmond, US
Jul 29, 2010 3:22 pm EDT

My God! Never in my whole life have a got service so crappy. We have had issues concerning our bill for 5 months. Every month we wait on the phone for an adverge of 1.5 hrs and finally get some sorry info; our next bill never gets straight. We have credits and service that we didnt ask for and every month is the same song and dance. I made a payment to the account last night at 6:30 pm by debit and it never posted, why?cause it was posted to the online account? I started at 10:30am with a call while I was making Breakfast. Its now almost 1:30pm and Im now eating lunch. Call it perservence, I guess. The call center I just recieved was for if you have issues with your phone? I am located in Virginia. I clearly spoke my account number out and was transfered to the call center in New york. The Rep was very apologectic and asked where I was located and I said Virginia;hahaha she transfered me to Maryland. I also had Reps transfer the call and say it wasnt their dept and drop the call. The service is completly bad. Last month(june 2010)my wife called to speak to a supervisor because the guy acted like the credit was coming out of his bank account and put her on hold over 30 min. My wife then took another cell phone;while on hold and called back to talk to someone elese. The Rep that responded told her the account was open with someone elese and he was sitting at his desk. Hmmmm...Im sure the supervisor was right on his way. my termination date cannot come soon enough.

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11:14 am EDT

Verizon resolution of complaints unsatisfactory

Upon installation was initially notified the DVR box was unavailable, which was a notable reason for ordering in the first place. I told the technition to stop the install, he immediatly got on the phone and found a DVR and drove to get it. After the install we were told our free gift of a 19" Digital LCD tv would arrive in 6 to 10 weeks, That was Feburary 12th, it is now July 7th, and have recieved nothing to date. Another follow up call has only further antagonized me in that the now state they can send it, only after threatening to cancel all but the phone service, but will again have to wait an additional 6 to 10 weeks.

This is on par with what I've heard from other people about there service, wish I had known and taken the warnings seriously before hand. One other thing, the $109.00 Phone-TV-Cable service promotion, actually cost $174.00 actually when you recieve your monthly bill.

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Nancy
,
Aug 27, 2008 10:15 am EDT

I also got screwed on the "free" TV. And got the royal runaround about a letter that never arrived and emails I never saw. Funny thing, this is the PHONE COMPANY ... but they don't bother to contact customers by PHONE. Even the post office doesn't guarantee delivery, but you can pay an extra dollar or so for a signature verification.

Oh, and the $109 service costs me $159 and change!

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10:51 am EDT
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Verizon bad service

I live in a small pocket of Verizon surrounded by miles and miles of Pacific Bell/AT&T customers. This is a “funny” joke pulled on my city of 60, 000 people by the idiots on the California Public Utilities Commission. In December 06, I signed up for Verizon DSL. The first time it was offered (much later than other companies, you’ll notice) and the ONLY service available in my little patch of electronic hell.

From 12/06 though 12/07, I logged over 200 service tickets with Verizon for lost connections and inability to get DSL service. Yes, 200 – and I work two jobs and only have one day off a week! So, that should tell you something about their reliability! This year, I finally found out that you could get action if you made connection with the executive offices on the east coast at [protected].

One of the reasons I stuck with the service and didn’t revert back to dial up (my only option, as the cable here is worse) is that I was told that my service would cost $14.95 a month for life.

Verizon raised my rate this past month, so I spent over 2 and half hours on the phone, during my vacation, calling several continents to find out how to get this fixed. This morning, I received a call and was told that in order to provide “customer retention” I was going to be allowed to keep the service for $14.95 for one more year, and then it would go to what ever rate they wanted.

They insist that they never offered that rate to me. They stated that it was only offered during the month of November of 2007 to new customers, that I was not entitled to the rate at all. I, however, clearly remember the conversation. So, warning to all consumers – record every call you make to a utility. I have now purchased a record-a-call handset and am going to do just that.

Customer Service? Are you kidding? What a rip off. They are quick to make promises to keep you hanging so that you don’t tell everyone what crappy service you’re getting and then when they finally get it right and it works – they screw you. You’d think I’d have paid my dues just by putting up with it for so long.

I estimate that the 200 tickets alone took up at least $10, 000 of my time. Plus the times I just didn’t want to be bothered spending hours on the phone to get my service working. Apparently Verizon doesn’t believe customers’ time has value. They can’t even part with $60 a year.

So, before you think of going with Verizon – do you really want to go through what I’ve gone through?

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JVN
,
Aug 09, 2008 6:35 pm EDT

Let me share my experience with Verizon. I called Verizon and asked what kind of a deal I could get on a bundle since I had Verizon for phone and cellulst. I was told I could add Verizon DSL and DirecTV and that in addition to the price quoted, I'd get a $200 AmEx gift card from DirecTV. After 5 weeks of inquiry, I was informed by DirecTV they did not provide the gift cards to Verizon customers - talk to Verizon.

I called Verizon customer service - I was told by two layers of management "no - that's only for customers who did not have phone service originally". But, the agent knew I had phone service and told me I would get it. After another 6 weeks of runaround, Verizon stopped returning my calls. First rule: DO NOT BELIEVE THE OFFER THEY GIVE YOU BECAUSE IN MY CASE VERIZON REFUSED TO LIVE UP TO IT!

Second, since I got Verizon DSL my dialtone intermittently disappears. Verizon customer service does not allow you to talk to anyone human (all automate) and if you complain about phone, they don't want to deal with DSL matters and if you complain about DSL, they don't want to hear about dialtone. IN OTHER WORDS, WITH DSL YOU GET DATA AND VOICE ON THE SAME TWISTED PAIR BUT NOBODY IN CUSTOMER SERVICE SEEMS WILLING TO ADDRESS PROBLEMS THAT ONE SERVICE CAUSES FOR THE OTHER.

Third, some nasty Canadian tech on DSL caused me to lose my sent mail. At the end she said, she wasn't responsible even though SHE LOGGED ONTO MY COMPUTER AND LOST IT! Verizon techs are outsourced from all over the world it appears from the accents. And they are worse than techs I used to get from Comcast who at least seemed to hire people from the US who were more competent and polite.

Do not get Verizon DSL. Do not. As hard as it is for me to say this, they make Comcast look good.

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jamie metz
,
Jul 17, 2008 9:12 pm EDT

I to think that verizon sucks smelly donkey balls ! I have just gotten my service on the 8th of july 2008. and every evening the service cuts out . yes ...its a pain in the ### to get a hold of a service rep or tech. and if your lucky enough to get a hold of a person, expect transfers, lots of holding time, and repeats of the same ol' bull, they gave the last 50 calls in because of line interruptions etc... they told me saturday the 12th (tec support)that they would process a ticketfor a tech. support guy to come out to my home Monday the 14th. so i cleared my work scheduleto sit at home allllllllllll day waiting for this ### who never showed. so I called! they told me that they checked the line from there...and it seemed fine. so they didn't send him out.they also didn't bother to give me a call to let me know that.(even though it was ###) I stayed home blowing off a work day for these ###s! and they didn't show or care...NOW!the woman i spoke to said that I will have no more problems. she assured me and swore to allah that i would have no more issues. i am pleased to tell you that i now havemore issues than ever!it's insane...this evil company verizon...is insane...my internet service cuts out 3- 4 times a day now. and its insane... I agree with allllllllllll the comments made by every one on this site as well as others.
also people don't forget that verizon and all tel joined forces with the GOV. to pass a bill allowing any type of investigator or law enforcement agency(greasy or not ) to go int anyones files and systems without any type of permission. all emails and info(data)sent by online verizon users is read by thousands before it is read by the intended party. no privacy with verizon. and allllllllllll the frustration you want. i would normally tell verizon to suck my balls! but they would probably stop in middle of it, not get back to me ...and then send me huge bill for something the service they never provided! :[ if you get the chance...do what i did to make your self feel a little better ...poke your head in a verizon location and shout "verizon suckS!" or whatever... and go on with your day. cuz thats all you can do.

I stand by this message and support it full! Jamie M metz.

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7:30 am EDT

Verizon verizon fios is too good for me

This is a story about how I want to get Verizon FIOS and discovered that I am not good enough for it. It’s a rather long story, the short version is that after over a month, 2 days off, talked to over 30 technicians, over 10 hours on the phone, and appointment rescheduled 15 times, I still can’t get the service fully setup. The last technician that I talked to today said that I did this all wrong from the beginning. Yes, I shouldn’t have called.

Before I start let me say that out of all the people I dealt with, all but 2 are very good. Almost everybody I talked to whole heartedly tried to help. Somehow the Verizon God didn’t like me.

Chapter 1: The Order.

A month ago we bought a new house. I checked with Verizon 2 weeks before our closing date and they say yes, we can get FIOS. Great! I can finally try this exciting new service. So as soon as we closed the deal on 5/22/2008, I called Verizon. The sales rep was nice enough to explain all the options. We discuss for about 45 minutes to pick the package, internet speed, number of cable box, etc. All is fine. At the end, she transferred me to a third party verification agent. That lady asked me one question which I didn’t understand so I said “Can you repeat that?” Perhaps she heard me say something else, she said, “Seems like you have been coached by Verizon and so I have to cancel your order.” She then hung up. What? After almost an hour on the phone I got hung up like that?

I called back right away, I told the rep that I just placed an order and wanted to make sure it’s fine. The guy says they don’t handle Virginia and had me transferred, but he said the office is now closed.” What?” I said. “But I just talked to them a minute ago.” Anyway, I got transferred and left a voice message. I told my wife that this doesn’t make sense, the sales office should be open 24/7. So about half an hour later, I called back. This time the rep was able to find my order. He said that everything is fine and I am scheduled to get installation on 6/10. Cool.

Chapter 2: Week One.

So I waited patiently for the next 2 weeks assuming everything was fine. On 6/10, I took the day off and got to the house early (the appointment was 8am – 5pm). Around 9am I started to worry. So I called, the first person I talked to said he couldn’t find my order. He then had me transfer. The second guy found my order but didn’t know what’s going on. He put me on hold and the call dropped. I called back, expressing that I was on the phone for 20 minutes and still didn’t know what’s going on. This time the rep knows which system to hit. She said that the order didn’t go through as the phone number wasn’t ported correctly because they submitted my new address to my exiting phone company. I said if there is a delay, shouldn’t someone contact me so that I don’t waste my day? Anyway, she apologized and I gave her my old address. She said the new due date (yea, I learn some of their terminologies too) is now on 6/12. I received a rescheduling email right after the call. I was unhappy but was ok to wait for 2 more days.

The 12th was my moving day, so I had to arrange a friend to be at the new house to wait for the Verizon technician. Around noon my friend called me and said the Verizon guy told him that they cannot install as the fiber line was actually not at the house yet. “Am I supposed to know this?” I talked to the technician on the phone. He said he will send a ticket in right away and they should come out in 24 hours and he will come out right away to have it all fix. Fine. Another 24 hours.

That afternoon, someone came to my house and put yellow paint on the lawn to indicate where the fiber lines should go to. I thought maybe they will come out the next day and I may get service before Monday.

Wrong. Week 1 pasted and all I have is some yellow lines on the lawn.

Chapter 3: Week Two.

I called on Sunday and the guy said someone from the control group will contact me when they come to work on Monday.

Early Monday morning (6/16), the Verizon crew showed up, dug up the yard and put the fiber line to my house. I saw them packing up as I left for work. Eager to get it done, I called Verizon on my way to work. The lady was very nice and tried to schedule an appointment for me. “The earliest appointment is 7/4.” She said. “No. no. no.” I said. “Verizon made 2 mistakes on my order and now I have to wait in line again?” She said she will put down on the note that I should get expedited installation as the delay is due to Verizon’s fault. She said she will try her best and will call me back.

About 1 hour later, someone called me back. This lady is bad Verizon employee 1. She said, “They will drop the line this week and I have secured your schedule for 6/24.” I told her they have already dropped the line (put fiber optics underground) this morning and I didn’t understand the wait. All you said was, “You are all set for the 24th” and didn’t even listen to me.

After I hung up I realized I had missed another call from Verizon. It was the nice lady that I was talking to on my way to work. She left a message saying that she had talked to the dispatched department and had secured an installation appointment on 6/21.

At that point I received 2 emails. One said confirm installation on the 21st and the other said confirmed on the 24th. So now I’m confused. 21st or 24th. Of course, I called back. The guy I got said it’s weird that one system said the 21st and the other said the 24th but he had fixed them all. Now everything is lining up on the 21st. “Everything is fine, right? Cause this order has yet to be fine.” I said. He reassured me that I will get installed on the 21st. I received another confirmation email saying that installation is on 6/21. All seems fine. That ended my Monday.

On 3pm Thursday 6/19, I received an email saying that if I don’t call Verizon by 6/23, my order will be canceled. Worried my hard worked will be down the drain, I called right away. The lady who took the call says somehow there is a hold on the Internet and TV and the installation has been pushed out. I told her the entire story again and she said she put everything back on 6/21 and everything should be fine. That same night, at 7:42pm, I receive an email saying that my installation is confirmed on 6/26. Wait, wait, wait. I thought I talked to someone and everything was back to 6/21. Of course I called and the guy was very nice and told me some system says 21st and some says 26th. While he didn’t understand why, he put everything back to the 21st. I told him the story again and he reassured me that the order is now confirmed by the dispatched department and everything is fine on the 21st. That night at 10:19pm, I receive an email confirming my installation on the 21st. That ended my Thursday.

The next day, Friday 6/20, one day before the big day, I received an email at 12:01pm saying that installation is now on 6/26. Called and screamed at the rep. I said I have tried very very hard to work with Verizon and somehow Verizon just doesn’t like me. This time I was talking to the nicest rep of all. He put me on hold for a little bit, came back and said that his supervisor is talking to the supervisor of the dispatch department and everything is truly fine.

Chapter 4: The big weekend.

That night I actually couldn’t go to sleep as I was too excited about getting FIOS the next day. Next morning 6/21, the much anticipated installation day, I woke up early. Well, of course nobody showed up. The appointment was from 8-12. I called around 10am, told the story again and told the rep that this is really unacceptable. He put me on hold and called the dispatched department. After a few minutes he came back and said someone will show up that day. Immediately after the call, I receive the familiar scheduling email saying that installation is now scheduled for Sunday 6/22. Hold on. Did I just talked to someone and said that installation will be on same day? Plus do they even do installation on Sunday? I called immediately. This time again I talked to a very nice person. I told him again how much work I had put into this order and somehow Verizon just didn’t want to work with me. He called the dispatched department and came back saying they are really swamp and cannot take my order that day. I started to scream and told him that I had taken 2 days off, countless time on the phone and had to cancel Saturday party because of the installation and they can’t fit me in? He put me on hold again and came back saying someone will show up before the end of the day.

By noon on 6/21, the same person that I talked to last called back and said they really can’t get my order done that day but they are going to put me on a priority first installation on Sunday morning. He said he will pass my information to his colleague to call me at 8:30am and make sure the tech does show up. He was so nice that I accepted the delay.

Sunday morning 6/22, a lady called around 9am saying that she will be arriving in 45 minutes. Around 10am, she pulled the Verizon truck into the block. This was real. She was really nice and apologized for my inconvenience. I told her everyone that I talked to in Verizon seem to be nice but some unknown entity within Verizon has been messing me up. It took her and another person about 5 hours to get everything setup. By Sunday afternoon, we had Fios TV and Internet. Hurray! Still no landline yet, for some reason, but that’s not important, now that I have TV and Internet. That night we enjoy HD TV on our new TV set and called home from our VOIP phone. I thought that was the end of story.

Chapter 5: Conclusion.

During installation, the lady said that the phone port was delayed but should come through by 6/26. I told her so long as we get Internet and TV, phone doesn’t really matter. On Friday 6/27, after almost a week of enjoying Fios TV and Internet, the installation lady called and said that the phone order still had not came through but she will continue to follow-up. What a nice person.

Today, 7/2, almost 6 weeks after my first call to Verizon, I called again to ask for a status. This time I talked to a below average rep. I told her the port was originally due on 6/10 but someone put in the wrong address. She said what I had done was wrong. I should have moved my COX service over to the new house before switching to Verizon. She said of course the port wouldn’t go through as if this is all my fault. I said someone should have told me at the beginning and not wasted 6 weeks of my time. Now I’m trapped as my COX service has already been canceled. She said the only thing I can do is to call COX, reactivate the service, move over to my new house, then switch to Verizon. And she said it in such a tone that sounded like I was making an unreasonable request.

So I called COX to have my phone reactivated and move over to the new house. The rep over in COX was very nice and said if I really want Verizon, that’s my right, but he just wanted me to give them a chance. I told him go ahead and put me back on TV, Internet and Phone. I am probably not good enough to receive Verizon’s service.

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7:53 am EDT

Verizon messed up move order

Verizon said they would move my installation on a Wednesday. They called a few days before to confirm the move, and disconnect all services on Wednesday. I asked them to change the move to Thursday. The same day, Monday, they disconnected all our services. I called late at night, was put on hold for 17 minutes, called back to escape the hold, and was told that their appropriate office had closed and nothing could be done. The next day I called and found that the order had not been correctly entered.

This is one of many problems I've had with Verizon FiOS.

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Maryland Resident
Rockville, US
Apr 30, 2010 3:04 pm EDT

I scheduled to have FIOS installed. The day before installation a voicemail was left stating Miss Utility needed to come out before installation could take place. Well someone forgot to set the alarm not to turn my home phone line off. I called to report phone trouble stated that FIOS was due to come out but had to cancel, was told that had nothing to do with my phone not working. WRONG! That was exactly the reason my phone was not working. I had no response for 6 days with a 100 yr old Grandmother at my house. I filed a complaint with the Public Service Commission and in the Verizon response they stated I had a priority order as of 4/21/10 this is 6 days after my installation date and 6 days with no home phone service. Go figure?

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4:00 am EDT

Verizon phone and dropped calls

first things first i have been a loyal custumer i have 4 kids wich i use your service to stay in contact with i bought one of your phones here recently and the number 4 is constantly sticking very inconvienent also ya'lls service is getting worse and worse dropped calls all the time no reception not only do i use my phone to stay in contact with my kids but it is for work purposes so it is realy a set back not sure what can be done went where i purchased phone they said to fill out complaint online so here i am was wondering how to resolve this problem it is such an inconvienience i spend alot of money on airtime with ya'll and just dont seem like i get the service that i should not sure if i should switch cellular providers or what was wondering also if ya'll could give me an address of a corporate office so i can provide the info i am giving you in writting my adress is 5324 sunset dr harrison arkansas 72601 cell number [protected] home [protected] please get back to me deven burch

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5:48 am EDT

Verizon overcharge

I signed up for verizon freedom bundle, with verizon wireless service and direct tv and internet, they told me for 134.99 a month plus taxes, and my first months bill 200.72 my 2nd months bill was315.67 my third months bill 202.08 they are charging me verizon games I don't have, I called and told them, they took a start up fee out my mastercard, for my wireless phone, the told me29.95 they took 59.95 plus 19.95 for directv, twenty dollars more than they was suppose to, I can send you copy's off my bill.

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AngrySmallBusinessOwner
, US
Dec 28, 2010 8:34 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Signed up with Verizon for bundled phone and internet services for our new business - first bill included over $200 of overcharges. Supposedly the agent didn't run the order through the 'bundling tool'. Charges were removed, but in my experience with Verizon they'll most likely return in a month or two. Is there no recourse? Shouldn't there be a penalty for Verizon for these kinds of 'errors' (always in their favor)? This is an abuse of their monopoly power and should be prosecuted.

Warning to Verizon customers: inspect your bills carefully and make sure every charge is justified because this is a company that has institutionalized its accounting errors and must surely make millions (if not billions) from this kind of theft.

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K222
Jupiter, US
Apr 09, 2011 3:36 pm EDT

After your initial attempt to sort your issue out with Verizon – SAVE YOUR BREATH! These people are not interested in working with their customers. You must file a complaint with the FCC - http://esupport.fcc.gov/complaints.htm
or [protected] When I went to the FCC’s website who do you think is on their main page – Verizon. FCC just won multi-million dollar settlement from them for (among other things) overcharging customers!

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sandra Kendall
Towson, US
May 17, 2011 4:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Verizon lies about every thing, I also signed up for the bundle deal, I was suppose to pay only $99.00 monthly.I knew that my bill would be pro rated the next month but not to the tune of $350.00, then the 3 month I though my bill would go back to the $99.00, it was $156.00 I flipped out, I noticed that I was charged for games that I didn't ask for, also I was charged $30.00 for Tech service which I didn't ask for.I called FIOS and they suggested that I try every thing that they had charged me extra for, free for a month since I only had the BASIC service. I got this mess removed from my bill, and then I get a bill for $168.00 plus a termination fee of $100.00 from a old DSL bill that was suppose to be disconnected and was not. I could not find any one to help me in Baltimore, the people that work for FIOS are very rude. I finally called the President of FIOS in NEw York and aired my grievances, the problem was corrected in one day. I will be leaving FIOS very shortly, it is worth it to me to pay the termination charges.

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Larry Pham
Springfield, US
Mar 08, 2011 8:25 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have my horrible story too: I had Fios with Verizon for a couple of years. I was going on vacation on 12/26/10 for a month. I called in simply to ask if Verizon had a vacation discount. Without properly informing me, the agent DISCONTINUED my services and started a NEW contract a month later that required a 2-year commitment and some $40 higher per month. When I called back saying I did not want a 2-year contract, they switched me to new month to month plan with lower services and higher prices. I requested to discontinue TV services. Every time I called back (waiting an average an hour) they corrected something and added other services without my authorization. The last time they added $20.98/month for Unlimited Games + Starz(R), and $10/month for security package (?). I called back, waited for an hour, they made some correction, and last week I received a bill of $276. I called in, waited, and waited... They gave me a new number $146, but did not tell me why, then hanged up on me. I believe I am still overcharged. Until now, 2+ months later, I must have spent no less than 10 hours and talked to at least 10 Verizon agents without proper results. MY CONCLUSION: Verizon agents are incompetent. On top of that, they are under pressure to sign you up for all kinds of services to get credits. It's a SCAM, causing unbelievable headaches to its customers. I am looking for another landline carrier, but I am afraid Verizon will continue billing me even after my services ended.

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chipmi1979
Marquette, US
May 12, 2010 1:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

CORRECTION* I sent them an email and a costumer service rep called the next day. The extra $6.00 was for insurance and is added to the monthly service charge. It's a little confusing but no ripoff took place

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chipmi1979
Marquette, US
May 12, 2010 12:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have the nationwide talk and text plan that was supposed to be $59.99. On my bill it says that my monthly charges are $65.95. The taxes are in a different part of the bill so it can't be that. It's only 6 dollars but that's an extra 72 dollars a year that I didn't agree to when I signed the contract. I don't appreciate being tricked and I especially don't appreciate being over charged. Anyone else have this problem?

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Christine Gavlick
, US
Jun 04, 2021 3:37 am EDT
Replying to comment of chipmi1979

We have a bundle plan as well that is supposed to cost $110 a month after taxes but every month, our bills are at least $180 if not more and I am sick of this crap as well. I’ve put up with this for a decade now and I’m not taking it any longer. Verizon can kiss my [censored]!

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Eli Hern
Tampa, US
Apr 29, 2010 8:31 am EDT

Its not right how they are monopolizing the system with their wireless internet and $80 buck a month for just internet. Come on talk about American Greed. See you in the next episode Verizon on the next American Greed!

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suesan520
Tucson, US
Feb 23, 2010 10:46 am EST

I have written the FCC talked to 65 or more people at Verizon and all to no avail. They signed me up gave me two phones in an area they said had coverage when I took the phones back they gave me two more and said try these same thing again took the phones back and told them that I was not going to pay and they said that I had to pay early termination I said no, the last bill was 452.00 now several years later they (Verizon)sold it to another collection agency and now with late charges it is up to 2, 865.00 I joined the class action law suit against them and still nothing any ideas they have ruined my credit!suesanencinas@hotmail.com

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dissappointedwith verizon
, US
Dec 29, 2009 5:14 pm EST

Same issue here, signed up for the 3 for 2 bundle with Verizon and 3 months later they are still overcharging me on my bill. No discounts as promised, no follow up by customer service reps, very frustrating. I want out but there are not many choices in our area. SOL

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ceelo777
North Reading, US
Sep 02, 2009 12:44 am EDT

Yes i too got overcharge my bill was suppose to be 109.99 every month instead it was 264.00 every month for 14 month my contract expired and they tried to believe a customer service crappy worker that i agreed over the phone on a new contract on June 1st and she even said it sounded like me. How did she know it sounded like me? when i know for a fact i never made such a call, then later in our argument she change her story and said that they send me 2 e-mails to me on June 1st and that i agree to upgrade and for a new contact that will cost me 301.00 a month, and again i challenge her to send me a duplicate of that e-mail contract basically to forward back to me the sing electronic e-mail contract which that e-mail that she said i receive and agreed that i even gave my access code that how she knows it had to be me . i haven't open that e-mail address in more than 6 months and i don't use it anymore since i open a new one on a better site and had the old one forgotten, again since six months ago, i ask for supervisor never got any she still was trying to make me a believer on her made up stories by saying you probably erased the e-mail, i told her to stop trying to loan shark me i want that e-mail sent to me, now she said a supervisor was calling me the next day to talk to me about everything including the e-mail scam, nobody called so i called i quickly got through in less than a minute on the 1-800 verizon line the lady already was aware of my situation and played the good cop role. I'm Mr.88888 but there has not been a contract reach yet over the phone or via e-mail I'm sorry for that mistake..mistake you people where trying to scam me of more money with false allegations and the best think i recorded the entire conversations i have them lying and trying to scam me and threat me with a cancellation fee of 179.00 when the good cop role the next day said we can not charge you cancellation fee because we don't have any contract with you yet...what is the legal term of what they did to me mind you they took it on themselves to make a fake contract upgraded my package and since i have been getting charge since june1st on there terms and upgrading HD EXTREME service and i don't even have an HD television! like that and a lot more...

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10:01 am EDT

Verizon misleading fraudulant sales practices

Idearc Media pay per click advertising is a scam. I have been in business for 17 years and have had an active website for several years. I was contacted by Neil Shipman of Idearc regarding pay per click marketing. Basically they supposedly drive relevent customers to my website through Superpages.com . I agreed to try it from Jan.2008 until April to see how it goes. After being billed for several hundred hits to my site to the tune of almost $2000 and no increase in calls (except for solicitors trying to sell me products and services) I decided that out of the many hits most of them were Idearc employees or friends of employees hitting my site to drive up fees. I tried to cancel. First through a phone call. My rep. said I cannot cancel (after he agreed to my terms of trying it for a few months) I then emailed Idearc and got a message back saying I had to cancel through my rep. Called him again and got the same response so I asked for a supervisor. After almost 20 calls to her voice mail she called me back and said I cannot cancel and billing will continue... I reported the credit card stolen to stop the charges and spoke to my lawyer who said do nothing and let them sue you...the collection calls have started and boy are they rude and aggressive..I probably will not get my $2000+ back but I am taking great pleasure in verbally assaulting any debt collector calling me on behalf of IDEARC MEDIA or VERIZON

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Verizon avoid them

I experienced suspected card/id theft, got a new card and registered it w/ Verizon, got the confirmation of change and telephoned to verify. I was assured that all was well w/ the account, but behind the scenes the payment didn’t take. I have no problems with the card with other retailers. My acct was suspended in the middle of the work day (I work out of the house). I spent 2 plus hours on the phone w/ various Verizon Depts. and lost 1/2 day of work. Fios got turned back on again but now I’m receiving threats about suspension for non payment. I spent another hour on the phone today and have no assurance that it’s fixed. Their customer svc, billing and financial area folks can be very RUDE too!

Investigation reveals that Verizon billing issues are plentiful/widespread. AVOID VERIZON!

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Philipl230
Croydon, US
Dec 12, 2009 2:46 pm EST

After waiting for Five years for this FIOS it is the BIGGEST RIP OFF. My out side antenna get a BETTER picture on my new HDTV then FIOS. Then they want you to pay for every box for the TV. Cables doesn't charge for the first three boxes. Now I switch to my outside antenna for a Great Picture. People out there it not what it is all about. Sorry Verzion, all you change telephone rip off to FIOS Rip Off . Thank U Phil

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5:15 am EDT

Verizon overbilling

Verizon online sent me a letter Feb 08 stating my service had been terminated. Fine. I requested this be done. It's now June 08 and I am being charged $31.99/month totaling $186.63 for Internet access that was terminated. I've called their 800 number but the Verizon operators don't document my calls to cancel the service. I've sent two letters to Verizon. No response except to call the 800 number again. They will never get a dime from me for service they have not provided. I will wind up with credit problems but I am keeping copies of the letters I sent to Verizon corporate and Verizon Billing.

The moral to the story: Don't use Verizon Online services!

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Valerie
, US
Jul 10, 2008 12:15 pm EDT

Verizon telephone order taker said cancellation of my DSL service (Verizon online) would be triggered by disconnect of my Verizon telephone physical landline.

DSL is delivered on a landline.

Two weeks after removing the landline, I received a credit card bill with full DSL charge.

Verizon Online refused to prorate a refund back to date of landline removal, even though it was physcically impossible for me to have used the DSL service after removal of the landline.

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PO'ed in PA
Philadelphia, US
Feb 04, 2009 7:00 am EST

I k now the feeling. The customer service rep I talked to told me that she had taken care of my cancellation of my Verizon Account. Then DSL billed me also. When calling Verizon DSL, I was told that you have to make 2 calls when cancelling, one for phone another for DSL. When I asked why then do I only hae to make one call when ordering and two when cancelling especially since when one has no phone service DSL doesn't work either. The "super intelligent" response was "That's the way Verizon has it set up." No credit was given to me either. As a matter of fact to make matters worse, WHen the final bill from Verizon came in I had a $6.42 credit. To which I waited 3 months to receive a check. WHile waiting for that same check Verizon put me in a collection agency for $20.94. Was that fun to write letters and prove I didn't owe the money. Verizon is so screwed up. They are the WORSE company I have ever done business with. The government should investigate them for fraud, theft from their customers and force them to get it right or shut down.

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9:36 pm EDT

Verizon product failure and poor customer service

I am posting the complaint letter I just sent to Verizon Wireless:

Dear Customer Service or "Higher" supervisor, 06/04/2008.

I had a terrible experience with your company and customer service yesterday. I have been in the customer service field before and by just being who I am, (fair, honest, good to people, logical...) it has made me more aware when others really drop the ball. The call started by me explaining how my cell phone was defective, and how I had already made several calls to them and during transferring me to other departments, I had my call dropped completely already two times. In total I have spoken to probably 7 people. I remained calm and polite while explaining my deep frustrations with them so far, and added that I was an extremely understanding and patient person. I had received a defective phone and another identical replacement which turned out to have even worse problems, and now I was requesting to go with a completely different phone combined with having read reviews on the internet about the problems people were having with this model. (also I noticed that this model was no linger even offered on their website for sale). The representative apologized to me about my trouble but the promise was empty. He began by saying he could only send me the same model again. I explained that after speaking to a few people already there that they had already told me that I could get a different phone (I asked him to look and my account had not been noted.. and he acted like he didn’t believe me stating that “policy”... I advised that I had already been told that this was an option and perhaps if he didn’t believe that my calls and transfers maybe he could pull up my calling history and see proof of my calls and which dept they went to.. I had also been transferred to trouble shooting that advised, “yes, it did appear that my cell did appear to have a software problem. I told him that I felt that he didn’t believe me and (almost jokingly) if he wanted, I could send letters stating my moral character, and that my life and my profession were very reputable and I am only looking for a “fair” resolution and a phone of my choice –even willing to pay more-. He advised that by “their policy” he could offer me a phone (of his choosing) of “equal or lesser value”. I paid $270.00 for my phone only a few months previously. (not discounted, but $270!) He offered me only two options of very basic phones that retailed for $79.00, or the phones that come free with a contract. (One phone was a model which my son had once and he had had problems with.) Representative said I was not eligible for “an upgrade” (I added I was not asking for ‘free’ upgrade, was willing to pay for it). “The policy” was that if I wanted a phone other than the two basic ones they chose I had to pay full retail price. Again.. the phone they sold me, and the replacement Both were defective! When I asked to speak to a supervisor he advised that he was the supervisor, when I asked to speak to “who ever was over him, he told me that it would not do any good that again..”this was their policy”, and then started trying to tell me something off the subject like how Verizon doesn’t make their money on the phones, they make it on air time... ? I told him I even offered to pay “the difference” if he could allow me to choose a different phone.. then I got the same replies.. “that it was ‘policy’.. that me choosing a different phone was viewed as an upgrade and I wasn’t eligible for that until December. Clearly he was not giving me any other option or allowing me to speak to anyone else that it would not do me any good to speak to anyone else and even stating that "I wasn't the first person with a complaint like this today and would not be the last"..! I had spent over an hour on the line with people, and being a busy person, I did not have anymore time to talk with anyone else at this point and wouldn't know how to even express all that had happened again. (My son was also in surgery). I wish you could've heard the call and how unbelievable it was.

Ultimately, I felt that I did not matter to the company, that nothing I said was heard or made a difference and that I and my business did not matter. I spend only about $200 a month with them plus equipment... so more than $3, 000 a year just isn’t enough to be important to them. (single mother, 3 phone lines) Of course I am looking into going with a different company. With the economy the way it is, I cannot imagine that people like me don't matter to your company. I will be posting this on many websites as well as passing it along to everyone I know as a warning to them. I hope that if nothing else, this will help your customer service department in the future.

Sincerely, Tina (deleted for this posting).

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2:55 am EDT
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Verizon terrible customer service

I quit Verizon. I loved the Fios (once I got it). The reason is I spent several hours getting tossed around like a ball in a 3 ring circus in what they call customer service. It was simply the worst so called customer service experience I have ever had in my 44 years on earth. I switched back to Time Warner Cable. They have Road Runner Turbo which is faster than DSL & their customer service Reps can handle any service they offer with great efficiency and Knowledge. I now have my home phone, Cable & Internet with them and could not be happier. Verizon just simply was not worth the time and aggravation. I say this in all honesty because I spent several hours a week on the phone with them for problems that could have been handled in less than 20 minutes. I would give their products a B average and their customer a D- average.

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Futir
, US
Oct 07, 2010 12:45 pm EDT

I am a long term Verizon Wireless customer who has been an advocate of your products until today [protected]. This morning my Motorola Droid was dead after being fully charged. It was extremely inconveniencing as I use my phone as an alarm clock, and arrived late at work and then had to leave work to visit my Verizon store. (2531 S. Lapeer, Lake Orion, MI)

My experience at the Verizon store was very frustrating and a waste of time. Dean informed me that they did not have any replacement Droids in stock and could ship a new phone by Tuesday 7 pm at the latest. My immediate response was that this was an unacceptable solution and from this point forward the customer service went downhill. I ask to talk to the manager and when Donna arrived she did not seem to care about the circumstances, I was told the best they could do was ship the phone. My question is why does it taking escalating the situation and numerous questions for the terms of replacement to improve?

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Simon W
Monsey, US
Dec 21, 2010 10:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

On Dec. 9th I called Verizon and asked them to transfer my two phone lines from another carrier to Verizon FIOS and and add on internet service. I repeatedly asked whether the cables had already been put in the ground near my home (so as not to be held up when they can't dig because the ground is frozen). They assured me that it was and all that was needed was for a technician to come out and install the service. So we scheduled for Dec 21. Friday morning (Dec 17) they call to tell me ... they need to bury the line and that the ground is frozen. They suggested I cancel the FIOS order and apply to get DSL. After spending close to three hours on the phone, I was disconnected. All I had was a cancelled order. But Verizon failed to notify my old carrier NOT to drop my phone line. Monday morning (Dec 20) I exit my house in the morning and I find a Verizon van in front! They installed the cable on my premises. I go back inside to call Verizon to place another order to get the FIOS deal. A new order is created. Tuesday morning (Dec 21) I wake up to a discontinued phone number. My previous carrier had cancelled my service. Verizon doesn't recognize my new order ... So here I am hanging in space. Verizon has no customer service where a consumer can call and speak to a rep they've spoken to before. Every phone call is torture; pushing all the menu buttons - getting thru to the wrong departments - endlessly kept on hold! - the list goes on and on! The worst thing is not to be able to get a number of a person in authority to help!

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Frustrated Grandaughter
Long Beach, US
Feb 10, 2010 7:04 pm EST

I am on my 3rd week trying to resolve a land-line problem with Verizon at my 97 year old grandfather’s house. When I told them that they needed to be sensitive to the fact that you need a land-line for 911 purposes when you have a 97 year old resident – there was no response – dead silence on the other end of ALL the conversations I have had with the endless amount of supposed CSR people who have PROMISED that I would be called by a manager within an hour! I have never had a manager call me. Verizon – SHAME SHAME SHAME SHAME ON YOU! Phones are an integral part of a safety system especially for the elderly. The lack of concern ALL of your CSR people have shown is appalling to me – just today I had one SCREAM at me and when I asked to speak to her supervisor, she hung up the phone. When I called back, once again was promised a manager would call me within an hour …. it’s been 8 hours. Three weeks, no resolution, no humanity. Verizon… you are why corporations have such an ugly stereo-type!

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Ron Riggio
Claremont, US
Apr 10, 2009 10:00 pm EDT

I completely agree. Verizon has the worst customer service I've seen in my FIFTY-THREE years on earth. I have been trying to get my internet service fixed -- it's been out for a month! They have missed appointments on scheduled service (and I've taken time off work to wait for them), and it takes hours to even set up an appointment. So, four weeks and counting and I still have no service, but do have an appointment scheduled for next week (we'll see if they follow through). The sad thing is I would have switched to another service, but they are the only provider in our area.

Verizon customer service simply sucks.

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1:33 pm EDT

Verizon poor customer service

For the second time in two months, our phone has went out of order and it has taken them entirely to long to come and even fix it! The most recent time our phone went out the Friday before Memorial Day weekend and as of June 3rd, 2008 it still hasnt been repaired. When I called the women said that they would have a technician come out June 13th, and after a somewhat heated exchange she was kind enough to move it up to June 10th which is completley unexceptable! What kind of birdbrains is runing this operation? As soon as I can get AT&T or any other phone service provider to hook up a phone line, you know what you can do with your service? Or more appropriatly you lack of service! Thank you for nothing ... You can write me a letter since you are unable to call me because clearly our phone is unworking again! Surprise Surprise. My case number with public service agaisnt Verizon is 4528. Thank you and have a wonderful day!

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Verizon my bad experience

After a five week ordeal w/techs to try and fix my USB broadband card, I contacted customer service to adjust my bill! Keep in mind that in one day I had 238 min. on one set of calls that dropped 3 times. Now remember you only get credit for ONE min. on dropped calls. This is a direct line to verizon techs [protected]) and [protected]). I was instructed by verizon techs to use these numbers to for calls to continue with the same tech. so I didn't have to start all over again with another (that only happened 7 different times...on *611 ya... you know 20min to connect 20min to explain the problem and then 40min~80min for the new tec. to read out of his/her book of trouble shooting. Not solving the problem.)

Anyway to make long story short, I finely got a tech that was able to fix the problem!(Thanks again BELTON, #4601)----replacing the USB720 GO FIGURE. At this time I had in 3wks (40hrs) of my time involved.

Well, now get this, the first replacement (like 80% of verizon employee's) didn't WORK!

Because verizon was out of USB720’s (rebuilt) I was giving an UM150.It works fine. (Again the short version) this took 2wks. For the UM150 to find me and my computer.

Most people would have giving up by now and I think that’s what verizon banks on.(I mean BANKS the "noun" as in deposits)

That’s the ground, now comes the insanity. BILLING!

First the cell ph., because I went over my minutes using the 866&800 numbers talking w/verizon techs(238min in one day)Per verizon employee’s. This resulted in $20+ on my bill. It took over an hour to *** of my bill. The reason I was given by a verizon supervisor for not being able to *** the charge was "it was my choice to call those numbers (866, 800) instead of *666 woopsssss! I mean *611 number. The credit, after some rather intense langue was given.

Now the USB broadband. I was given a 77.6% credit for not being able use the USB720 for over 2 months. The key word "USE». That means when I want to for more than 7min at a time. And not just at curtain times during the day.

Keep in mind I had over 40hrs w/techs and the new UM150 works just fine.

Again I was told by the verizon supervisor “I can’t give you credit for time you used the USB720"

I told her again that 90% of the usage was with a verizon TECH tiring to fix a verizon problem.

What Part of USAGE could she NOT GET!

Thank You corporate America for taking our money and providing such great service!

And remember were not happy until your unhappy.

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Verizon Customer Reviews Overview

Verizon is a telecommunications company that offers a wide range of services, including wireless phone plans, internet, and TV. Overall, Verizon has received positive reviews from customers, with many praising the company's reliable network and excellent customer service.

One of the most commonly cited positive points of Verizon is the quality of its network. Customers report that they experience fewer dropped calls and faster data speeds compared to other carriers. Additionally, Verizon's coverage is extensive, with service available in most areas of the United States.

Another area where Verizon excels is customer service. Many customers report that they have had positive experiences with Verizon representatives, who are knowledgeable and helpful. Additionally, Verizon offers a variety of support options, including online chat, phone support, and in-store assistance.

Verizon's pricing is generally considered to be competitive, with many customers finding the company's plans to be affordable and flexible. Additionally, Verizon frequently offers promotions and discounts, making its services even more accessible to customers.

Overall, Verizon is a well-regarded telecommunications company that offers reliable service, excellent customer support, and competitive pricing. If you're in the market for a new phone plan, internet service, or TV package, Verizon is definitely worth considering.

Verizon In-depth Review

Overall Rating: Verizon is a top-notch telecommunications provider that offers a wide range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon stands out among its competitors.

Customer Service: Verizon's customer service is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist with any issues or inquiries. Whether it's through phone, chat, or in-store support, Verizon ensures that their customers receive prompt and efficient service.

Network Coverage: Verizon's network coverage is unparalleled. With a vast network that reaches almost every corner of the country, Verizon provides reliable and consistent connectivity. Whether you're in a major city or a remote area, you can count on Verizon's network to keep you connected.

Plans and Pricing: Verizon offers a variety of plans to suit different needs and budgets. While their plans may be slightly more expensive compared to some competitors, the quality of service and network coverage justifies the cost. Verizon also provides flexible payment options and discounts for bundling services.

Device Selection: Verizon offers a wide selection of devices, including the latest smartphones, tablets, and accessories. Whether you're looking for an iPhone, Samsung Galaxy, or Google Pixel, Verizon has you covered. Their knowledgeable staff can help you choose the perfect device to meet your needs.

Data Speeds: Verizon's data speeds are blazing fast. With their advanced network technology, you can enjoy seamless streaming, fast downloads, and smooth browsing. Whether you're using your device for work or entertainment, Verizon's data speeds ensure a seamless experience.

Reliability: Verizon is known for its reliability. Their network rarely experiences outages or disruptions, ensuring that you stay connected at all times. Whether you're making important business calls or streaming your favorite shows, Verizon's reliability ensures a hassle-free experience.

Additional Features: Verizon offers a range of additional features to enhance your experience. From mobile hotspot capabilities to international roaming options, Verizon provides convenient features that cater to your needs. They also offer advanced security and device protection options for added peace of mind.

Billing and Payment Options: Verizon provides flexible billing and payment options. Whether you prefer paperless billing, autopay, or paying in-store, Verizon makes it easy to manage your account and pay your bills. They also offer detailed billing statements and online account management for added convenience.

Contract Terms and Flexibility: Verizon offers both contract and no-contract options, providing flexibility for customers. While contracts may come with certain benefits, such as discounted device prices, Verizon also offers no-contract plans for those who prefer more flexibility. This allows customers to choose the option that best suits their needs.

Transparency and Communication: Verizon excels in transparency and communication. They provide clear and concise information about their plans, pricing, and terms. Their customer service representatives are also proactive in communicating any changes or updates, ensuring that customers are always well-informed.

Complaint Resolution: Verizon takes complaints seriously and strives to resolve them promptly. Their customer service team is dedicated to addressing any issues or concerns raised by customers. Verizon's commitment to resolving complaints ensures that customers feel heard and valued.

User Experience (Website and App): Verizon's website and app are user-friendly and intuitive. Whether you're managing your account, checking your data usage, or shopping for devices, Verizon's digital platforms provide a seamless experience. The interface is clean, navigation is easy, and information is readily accessible.

Comparison with Competitors: When compared to its competitors, Verizon stands out for its superior network coverage, reliable service, and excellent customer support. While some competitors may offer slightly lower prices, Verizon's overall package of features and benefits makes it a top choice for customers.

Pros: - Reliable network coverage - Excellent customer service - Fast data speeds - Wide device selection - Flexible billing and payment options - Transparent and proactive communication - User-friendly website and app

Cons: - Plans may be slightly more expensive compared to some competitors - Contracts may not be suitable for customers seeking complete flexibility

Final Verdict: Verizon is a top-tier telecommunications provider that offers a comprehensive range of services and features. With its reliable network coverage, excellent customer service, and competitive plans and pricing, Verizon is a solid choice for those seeking a dependable and hassle-free telecommunications experience.

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Verizon Customer Service. Initial Verizon complaints should be directed to their team directly. You can find contact details for Verizon above.

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Use this comments board to leave complaints and reviews about Verizon. Discuss the issues you have had with Verizon and work with their customer service team to find a resolution.