We experienced the unauthorized puchases scam thru Verizon FIOS beginning July 2013. At that time, we began getting email every couple weeks from Verizon thanking us for purchasing movies and sports channel subscriptions (specifically the RedZone and NBA Pass). Each time that I called them, they removed the charges, but told me that the purchases had been made thru my set-top box remote: "Sir, you have three set-top boxes in your residence! That is three opportunities for someone in your home to make these transactions..."! They can get so rude and loud and pushy. My point was and coninues to be: Yeah, and I do this intentionally so I can call and have these arguments with you people every month, over and over. (They would not remove the last NBA Pass scam, which was $199.00 in four installments, which I'm stuck paying). They said they can't get that money back because it already went to "The League".
I think that Verizon has found a loophole here somewhere. There's no one at home except me and my wife and we have never rented or bought anything thru the set-top boxes. Anyway, I set a PIN on all three boxes after the $199.00 scam and it's never happened again. I'll bet that they can see that I set PINs. There has to be an argument against Verizon somehow; they have made God knows how much money off this idea against which the consumer has NO COMEBACK. (PLUS their sales commissions.). Why would a hacker do this? They can't see the FIOS stuff on my TVs, can they? Why? I'm missing something somewhere.