I tried to upgrade my cellphone to a palm treo 700w. I knew exactly what I wanted but it took an hour to buy a stupid cellphone/pda on my existing verizon family plan.
Part of that time pushing the motorola q. I don't want a motorola q. Then they tell me I don't get the $50 rebate offered on the internet. Oh & I have to transfer to a more expensive cellphone minutes plan on-top-of the the internet/data usage plan.
Think i'm all done when they take my phone to "programming". To supposedly turn-it-on & pair up the bluetooth (Wireless) headset. This they tell me will take 15 mins more for one & 5 for the other. I leave & pick up things at other stores. Come back a half hour later & it isn't done.
A half hour later after this, I have to "re-do" all the paper work. The boss has to help. A half hour after this & they tell me the phone is defective & I have to start over with a new one. Half a day blown (W/2 hour round car trip) and I still don't have a cellphone/pda.
It would be nice to surf the internet (Unlimited) from a handheld device & collect my email besides being a regular cellphone with a small wireless headset. Yea, a little pricey.
Then they tell me that I have to pay a hundred ($100) more to put on my one cell number but not on the other? I say both cellphone numbers are mine on the same bill.
So then they tell me that I can put it on the one number, take it home & pay $20 each to transfer the 3 cell phones around tomorrow? What!!!!!! You want me to take a non-working very expensive toy home & do all the work myself after wasting half a day? This is after the first one you gave me was defective???
I don't think so. Give me my money back. Put my old verizon phones back on line & give me my old plan back with my nys employee discount. Eventually this is (Supposedly) done & I leave grumbling.
(Hadn't slept for 24 hours)
So I drive home & need to make a call. Guess what? My old cellphone doesn't work. Eventually get to a payphone & my wife's cellphone is shut off too. Grrrrrrr...
Get home & spend a half-hour on verizon's voice mail automated system with no human to talk to. Try again later & talk to a very nice lady who puts my phones back on line. Check my internet verizon account later that night & i'm still on the more expensive cell plan that they forced on me for the new pda/cellphone.
Spend another half-hour on the phone. This rep says it's all taken care of. I'm almost afraid to check my verizon internet account on-line again. I think all of verizon's service techs, managers & technical people are following that actor around on tv leaving the business at hand to...?... India?... Pakistan?