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1.8 68 Reviews

Vauxhall Motors Complaints Summary

13 Resolved
55 Unresolved
Our verdict: With Vauxhall Motors's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Vauxhall Motors reviews & complaints 68

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6:57 am EDT
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Vauxhall Motors faulty

my car i had on finance on set 2017 from new was a zaferia 1.9 cdti
after three months things started to go wrong first the flywheel had to be replaced the the main manegement had to be
replaced, the 6 months later it broke down again so i called the aa again they towed it back to the garage again, the a month later the turbo went the fixed that the 6 months later the fly wheel went again they replaced that the week were going on holiday the turbo went again so the aa took it back again the garage fixed it again i got the car back on the thursday evening the day befor we went away my wif took the car ou on the friday morning to take the dog to a friend to look after when the radiator burst so it was towed back to the garage by the aa the garage said they put a hole in by accident when the put the turbo in the brought it back on the friday night .we set off on our holiday when we broke down in coventry i called the aa they took us all down to weymouth 12 ours it took them i phoned the garage and they started to panic the garage in weymouth told me that the car had 9 different faults im am not happy with the car and still pay out money on the car as the warranty is out the car is just a pile of junk and vauxhall have made no attemped to give a replacement car even though it has had major faults so why should i pay for it when it will keep breaking down because i cannot aford to pay for the expensive parts

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alison orourke
Dundee, GB
Jul 18, 2010 3:30 am EDT
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I bought a corsa from arnold clark in dundee in 2017 . It was recalled twice in the first 2 years for engine problems. Since that everything has gone wrong with the car. Its had a new heater cooling system gear box broke suspension went water pump was the latest thing and the mechanic has told me I need a new engine the car cannot go down the street without the water bubbling up. I wrote to vauxhall amd they said because it is over 5 years old they cant do anything . If i new this before i would have taken it back long before now. Is there anything i can do to get this sorted.

ALISON OROURKE
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Mr and mrs Allen
Birkenhead, GB
Feb 25, 2013 5:22 pm EST

sell you nice looking cars no better than an expensive heap of junk that makes you want to sell it twintop roof problems are definatly known about within vauxhalls thats why they were withdrawn

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2:51 pm EST
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Vauxhall Motors customer service

on buying a car from perry, s 4/12/09 friday i took it home & 1 hour later i took r lass 2 work on the A1 as i got to 70mph the steering wheel shook it, s nut, s off so i took it back the next day after work & they got it in on the monday two balance the wheel, s & blow the tyer, s up they had 20psi in them which made it float all over the road 9 week, s later it started misfiring & the engine service light came on so i took it back & they said the service light doesant mean owt so the next day i came back again same problem no power light on again so they booked it in & with in an hour of getting home they phoned me & told me it was the exhaust egr valve which is a comman fault on the car & my £500 silver warranty doesant cover it which they was trying to charge me £212 the part is £67 i got 1 from the breaker, s for £58 & lost a day, s wage to fix it myself ! so i would advise people to stay clear of perry, s in doncaster coz your warranty mean, s nothing !

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4:43 am EST
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Vauxhall Motors rubbish car worse customer service

I have an ANTARA 2.0CDTI irmesher, it has been back for major repairs now 17 times since the day i bought it. It is now 18months old and still Vauxhall have refused the rejection letters and now are refusing to answer any calls from me. I have been very amicable and have worked closely with them to resolve the issues but now it has become a joke, one which they cant fix. The dealership just keeps resetting and replacing things on the vehicle and then days later the issue starts again. There was more than 1 problem issues including: total shutdown of the dash including speedos etc... the wrong dampers fitted causing the tyres to tear down to the metal and im still getting total shut down of the turbo which is needed to get the car over 20 MPH. Why cant they just replace the vehicle as bad build? its obvious they dont care for there customers and have no pride in there products.

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pegasis125
, GB
Feb 19, 2010 8:59 am EST
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drive vauxhall are the worst company to bu any car from they have the worse customer service and they realy dont give a monkeys ### about there customers i took my car back 32 times befotre i left the car on the compund in front of the main gate and went home with the kets untill they listend to me and excahnged the car

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3:14 pm EDT
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Vauxhall Motors recalled repairs

Had 2 visits to Perrys in the last couple of years. Latest one last week when I called in on the way to work as my battery light had come on, suspecting either an alternator or battery fault. I specifically told the service rep I was in a hurry and wanted a diagnosis and would book the car in at a later date. The rep mentioned my car had a handbrake recall and they would do this on the day for me. I explained I didn't have time and that too could be done at a later appointment. I had to wait an hour and a half, I thought to test the battery and alternator, however they hadn't touched that but simply did the handbrake recall, clearly as they are paid by Vauxhall for it. I t put me very late for work and the same fault remained. They quoted me £616 to change the alternator because it was a 'genuine' part. I had it done for £250 with the same genuine part. Prior to this I wanted a price to swap my carand they refused constantly asking 'how much can you afford to pay each month?', I tried explaining I would make a decision about how to finance the car after I had a price considering paying cash or visa etc., they sent me away without a quote stating they couldn't do anything for me unless I told them how much per month I could pay! They have done this twice to me in the last 2 years, needless to say I have never bought anything from them. Their service is terrible, all the care about is how much money they can squeese out of any sucker who walks in. Customer service is none existent!

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1:07 pm EDT
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Vauxhall Motors awful company

I purchased a brand new Corsa in 05. It had several small things go wrong after the first year. In 08 the engine started to make a noise and as it was due a service I took it to my machanic, and asked for the noise to be investigated. The engine was discovered to have a fault with the timing chain, which had jumped aprox 90 degrees resulting in valve to piston damage. I took it to an independent garage for assessment as requested by the finance company G.M.A.C. They refused to accept this report, and have blamed the machanic I used for my car's, and myself for the problem. They told me the car has not been serviced or looked after which is not the case. I have looked after this car as I purched it for reliability and affordability as I do a lot of miles for my work. I have been forced to buy another car and have been black listed by G.M.A.C because I cannot afford to meet the full monthly amount to them! They took me to court to get the car back at a cost of £300 to me, even though I had signed an agreement for them to take the car, and even arranged a date for them to pick it up, but they did not turn up, resulting in me phoning them and being told to leave it with them. I still have the car, and have not heard from these people since my court date with arrangements for them to remove it. I did my home work and the 04 corsa's had the same problem as mine, and due to the fact that I know I took care of my 'pride and joy' I know that mine is a manufacturers fault, but they will not admit it!

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Smith19
Ashford, GB
Nov 02, 2013 9:52 am EDT

just recently bought a 60 plate vauxhall corsa 1.3cdti eco flec s/start. The engine was very noisy so took it to a vauxhall dealer who after inspection said a new timing chain was needed. The car was under warranty so things seemed to be covered.The car has had all its services done at vauxhall main dealers but one of the services from the previous owner was 4000 miles over the date it should have been serviced so low and behold vauxhall warranty decided not to pay . There reason was simply that as the oil change was 4000 miles overdue and old oil was lubricating the chain instead of new oil in the opinion of the warrantee underwriters this is the reason the chain has sretched.
We tried to explain that, as the new owners, we would have it serviced at a vauxhall dealership and any other work that was needed to the vechile would be carried out with them but all this fell on deaf ears.We had a citreon before this and they could not have been more helpfull .So beware vauxhall warranty as its not worth the paper its written on

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sirus
na, GB
May 17, 2010 4:46 pm EDT

Agree entirely. First time I've used a main manufacturer and never again.
Like you they blame the customer although in my case it was a replace EGR value that they did and forgot to reset the computer switch if off, along with a fault EGR value. The EGR value has been done but they can't bring themselves to admit they made a mistake although they're the only people with the capability to update the cars computer!
So avoid Drive Vauxhall, Avon Street, Bristol.

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2:35 pm EDT
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Vauxhall Motors shocking experience!

I purchased a brand new Corsa SXi 1.4 from Sherwoods, Stockton on Tees, Cleveland on 1/12/07. It is the worst car I have ever had re performance and design but I expected it to at least be reliable.

To date is has broken down completely on 3 separate occasions and the AA have been called for assistance. The second occasion it broke down in December 08 was 2 days after a 2 day full service. At that time they kept it for approximately 1 week - I was given a courtesy car on that occasion. The third occasionwas on 19 January 2009, a few weeks after the previous occasion, it broke down completely yet again. The car was towed by the AA to the Vauxhall garage in Northallerton and from there it was taken to Sherwoods at Darlington - I live in Yarm.

The following day I was told Sherwoods at Stockton on Tees had no courtesy cars. They couldn't repair the fault so I lost a days wages. Later that day they said I could have a rented car from Enterprise but I had to wait for someone to return a car later that day. I was asked to pay a £50 deposit which I would be returned when I returned the car. Then they advised me to pay £10 per day as an insurance against stratches etc to the car as if they found any damage I could end up paying a substantial amount so I felt I had no alternative but to agree to pay this. I was then informed they'd made a mistake and I only had to pay £5 a day.

It is now 22 February and my car has still not been returned to me. In the meantime, Sherwoods advised me to stop paying the £5 per day to the car rental company and owing to the length of time I've had the car, I stopped paying this amount as it was getting to expensive.

I have sent a complaint to Sherwoods at both Stockton and Darlington branch plus the Head Office of Vauxhall. I did eventually receive an acknowledgement of my complaint from Sherwoods at Darlington and a phone message from someone at Sherwoods at Darlington asking me to ring him and that they would try and resolve the matter. I rang the person concerned on 3 occasions but he hasn't had the courtesy to return my call re the complaint. My main grievance is that the car is totally unreliable and I've lost confidence in it altogether. I feel that I shouldn't have to incur expenses for an alternative vehicle when my own car has problems due to no fault of my own (up to now I've paid over £90 to Enterprise for the rented car which they debited direct from my credit card). It was only when I received my credit card bill that I noticed the amount which Enterprise had debited. It does mention in the small print on the agreement that they will do this, so advice to other people renting a car from Enterprise - read the small print.

The car was purchased at Sherwoods in Stockton and no one from the company has acknowledged my complaint. I feel the service is appalling. I am paying over £200 a month for my own car which has been off the road now for nearly 5 weeks and a full week prior to that. I feel that I certainly shouldn't have to pay anything for an alternative vehicle when the car is faulty.

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handulle
Birmingham, GB
May 07, 2011 11:32 am EDT

i just want know why i am paying nearly 500 pounds to get my car check t and was told later that the car is no longer re-parable .when i already accepted and sign 93 pounds for diagnostic check
I really need some answers help me out to understand this thks

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handulle
Birmingham, GB
May 07, 2011 11:26 am EDT

i bought my safira to my local dealer they charged me diagnostic charge to find out what is the problem .and 2 weeks after they called me and told me my car is un repairable and i have to take or crash but the shoking part was they wanted me to pay another 370 pounds and steel i don't know why and how to pay a money which is not part of the deal, and my car is steel there couse they wont let me have it unless i pay, my car year was 2007

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3:11 am EDT
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Vauxhall Motors repairs

my vauxhall meriva 1.7 cdti broke down on the 23 July would not start, i called my local garage who collected it they could not find out what was wrong, so they sent it to the local vauxhall dealer the above garage, they been the wright place to send it to did not get it back until 18 September, with a bill of £4000 as i see that there work shop did not know how to fix the problem .i would like to know why vauxhall did not help to pay for there fault in not knowing about problems with this car as it has only done aprox 25500 miles, new harness was fitted with i was told that vauxhall was having problems with these harness in this type of car but it was never replaced, i was told in the first place that this would cost between £2000- £2500 witch is a lot of different between the first figure and what i had to pay, they was not very good at tell me what was happening to the car in this time i am partly disable so i do not have that amount of money, witch i had to borrow from the bank,

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Jannie T
Shrewsbury, GB
Apr 15, 2014 3:37 pm EDT
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I bought a Zafira 4 years ago and have regretted it ever since. Alternator went within 3 months. 3 weeks ago the whole thing blew up: water pump, alternator, cam belt, pistons, valves. You name it. Cost of £2500 for repairs. Do you think Vauxhall are interested or are prepared to accept any responsibility? Not at all. They are a disgrace .

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brendan cooke corsa
strabane, GB
Sep 05, 2012 7:49 am EDT

i am putting in my third clutch with 40000 miles on clock vauxhall no help at all gormleys garage in omagh no help either i have to pay to find fault and then contact vauxhall for them to tell me flywheel isnt covered rubbish car and rubbish company to deal with i am brendan cooke and a very unhappy ex customer i will never buy vauxhall again

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5:57 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Vauxhall Motors - terrible experience

I purchased a brand new Corsa SXi 1.4 from Sherwoods, Stockton on Tees, Cleveland on 1/12/07. It is the worst car I have ever had re performance and design but I expected it to at least be reliable. To date is has broken down completely on 3 separate occasions and the AA have been called for assistance. The second occasion it broke down in December 08 wa...

Read full review of Vauxhall Motors and 23 comments
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Vauxhall Motors contacts

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+44 800 026 0034 +44 800 553 388 More phone numbers

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www.vauxhall.co.uk

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