These dirty ### should be put out of business - their upsell tactics are beyond dishonest - why can't the NY AG or FTC or other consumer protection agency investigate these crooks and fine them heavily or ban them from doing business.
The stories are many - I've had people get scammed into buying their "sludge" remover during oil changes - because the ### mechanics who are bonused for upsells convince people they need them - of course, they always get you for wipers, etc during state inspections - this was my experience with them -
"George" - the manager at the transit rd williamsville location tried this last scam on me - failed my inspection, and of course, wanted to "upsell" me what I needed. Big of him.
PUT THESE SCAMMERS OUT OF BUSINESS ONCE AND FOR ALL!