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Value City Furniture / Delivery system is ridiculous!

1 United States

I have had a horrendous experience shopping with Value City Furniture. The people at the store were just as nice as could be, and several of our pieces have defects, small enough we decided to overlook, but the delivery is ridiculous!
We were first offered two separate days to have our furniture delivered. We declined and said we'd rather wait for the second day, just to have everything delivered at once. They said that was fine.

A few days before the delivery, they called to let us know that one of the items would not be available for at least three more weeks. The lady told me that I "should have taken it" when I "had the chance" because I was now bumped onto a waiting list! No one mentioned anything about a waiting list when I turned down the first delivery date, and I was told I had better accept what they could currently bring because otherwise more of the pieces may not be available when the already missing piece came in.

I had to schedule this new delivery around my husband's work schedule and my grandfather's surgery, and I was furious. I was polite anyway and told them I was disappointed but would accept what they could bring. I was assured the new missing piece would be in, they set up a delivery date, and once again I received another phone call a few days before it was to arrive telling me that I "didn't make the current waiting list" and would have to wait since I was "bumped" onto the next available shipment of that piece of furniture.

The man who called wasted ten minutes of my life explaining, quite cheerfully, the way that the shipping and delivery operations run, and told me that of course I could understand how a multi million dollar furniture company could run into problems. He interrupted me repeatedly to continue talking about the plethora of reasons and complications their poor store has in maintaining correct shipping and delivery times, going into great detail about how everything was made by hand and blah blah blah- it was like listening to a commercial! I had to cut him off and tell him I was hanging up! I looked at the phone and checked; he had actually babbled on for ten minutes telling me how wonderful the company was after telling me that my furniture would ONCE AGAIN not be delivered.

We ordered this furniture in August. At this rate, they will supposedly be delivering it in October. I'm not holding my breath. He also asked me if there was something else that I might like to substitute my piece for? I told him no, since I wanted the furniture to MATCH. Ugh. From the way we were treated in the store, I would have recommended them to anyone. After this debacle, I'm making sure no one I know ever sets foot in there. I will not buy anything from there, ever again.

Every time I have called I have been bounced around from one person who "didn't have access to that information at this time" to another, and despite my adoration for the Arts and Crafts set, I'll spend the extra money to buy a whole NEW set from another store before I would bother to replace a single piece!

It pity the people who work there, I really do. It's got to be awful to go to work and know you're lying to people, or at least, withholding information. Had I known what the delivery fiasco would turn out like, I would have shopped elsewhere. And according to one associate, "it's a very common problem..."

I'm sure it is.

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