UPS Store, MT.Pocono, PA / the worst experience ever
On June 27, 2009 I went to the UPS Store No. 5501 located at 413 Rt.940, Mt.Pocono, PA 18344, ( authorized dealer) to ship a package, I also requested a packaging for which I paid $17 !!!
On Monday I called the store to find out if the package was picked -up by the UPS, and I received the following info:
1. We don't have the pick-up till July 6, 2009, to my total amusement, I asked Stephanie ( employee), what do you mean?, I dropped the package on Saturday June the 27, 2009, and was told by the owner that the package will be picked up on Monday.
She told me that the package was taken to another store in Dunmore, PA for pick-up.
2. The tracking number showed the exactly same message - that the billing info was received, but the package was never picked-up by the UPS.
3. I called the UPS store again on Tuesday June 30, 2009, and received the message that sometimes the UPS do not scan the packages and it should be delivered today.
4. On July 1, 2009 -still no info on the package, I called the UPS and put a tracer on it.
I called the store in Dumore, PA, only to find out that my package was never brought to that store, and there is no record of this package ever leaving the Dunmore, PA store. I called the Mt. Pocono store again, to complaint and I was told that the UPS BROUGHT BACK MY PACKAGE to the UPS Store in Mt. Pocono. !!!
It is obvious to me that my package never left the store and it was at the Mt. Pocono store the entire time.
I was called names by the Stephanie ( employee), I was threaten that if I come to the store, she will call the police on me.
THe above mentioned store claims to be an authorized UPS store.
This was a time senstive matter to me. I lost time making all those phone calls, not to mention all this hassle I had to go thru.
but wait, it gets better, I spoke with the UPS Stores customer service, and was told that since I had a prepaid label, the UPS store is not responsible for the shipment !!!
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