The UPS Store review: deceptive service

Word of warning about "The UPS Store", especially the one in Abacoa, #3563... they do not stand by the service the sell to the customer, nor do they admit when they have not provided the service as promised and provide a refund. If you are reading this Michael, yes, I am mentioning that OK had a blizzard, but that does not change the fact that my package sat in your store for 3 days, and then another day going from store to Riviera Beach to Hialeah and back to WPB before leaving PB County. It was 3 day service... Monday, Tuesday, Wednesday... it did not arrive until Thursday! That is 4 days. Had it gotten there on Wednesday it would have been delivered on time. But because of the incompetence of clerks and Michael, the manager (?), it did not make it in the time promised and service paid for. Now they will not admit their lack of service, nor will they offer a refund of the difference for the 3 day service that I didn't get, and the ground service that cost $45 less. BTW - The UPS Store has NOTHING to do with UPS... they are not connected! Please be aware and do not use these stores. Check out the internet... there is hardly any positive comments. ALL BAD... SERVICE AND STAFF ARE DECEPTIVE!