In mid December, my father used the UPS store to mail some valuabe and fragile dishes left by my deceased grandmother. He paid for extra insurance believing they would take care to ship the items. The box was crammed with glass goblets on the bottom and a variety of other items on top. The items were wrapped poorly and fragile was not even written on the outside of the box. Over 1/2 of the goblets were shattered. My father filed a complaint with the store Before Christmas-we heard nothing. He contacted the second time on the 9th of jan and I was told I would be contacted by 1/14 for an investigator to come and inspect package-no one called. Contacted for THIRD time this morning-told someone would call by end of business today-no one called. I want my father to get his money refunded and the insurance returned with no more hassle from this terrible company!