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UPS Store / damaged items-not following up with refund

1 4237 BUFFALO RD, Erie, PA, United States Review updated:
Contact information:
Phone: (814)899-5650

In mid December, my father used the UPS store to mail some valuabe and fragile dishes left by my deceased grandmother. He paid for extra insurance believing they would take care to ship the items. The box was crammed with glass goblets on the bottom and a variety of other items on top. The items were wrapped poorly and fragile was not even written on the outside of the box. Over 1/2 of the goblets were shattered. My father filed a complaint with the store Before Christmas-we heard nothing. He contacted the second time on the 9th of jan and I was told I would be contacted by 1/14 for an investigator to come and inspect package-no one called. Contacted for THIRD time this morning-told someone would call by end of business today-no one called. I want my father to get his money refunded and the insurance returned with no more hassle from this terrible company!

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  • An
      31st of Dec, 2009
    0 Votes

    Thats too bad! Well, if the UPS Store packed and shipped your package via UPS then they should be able to get you the refund for the value you declared - the shipping cost and the amount you paid for the store to pack your items. Everytime a Package demaged during transit you need to contact the Shipper at this point will be the UPS Store where you shipped your package.
    The UPS Store then will call and file a damage claim for you. The next step UPS Claim Dept. will schedule the inspection (sometimes it takes them forever to response) - the last step then just wait foe the Inspector to decide if the items were packed properly or not.
    IT doesn not MATTER who packed the items/package - if the Inspector feels that the items were NOT pack sufficiently then he/she will deny the claim.
    If THE UPS STORE packed your items then they are will be the one must pay out for the damage; this is why The UPS Store will pack your items well. PACK and SHIP GUARANTEE...make sure you go to the UPS Store who offeres that.
    I hope this help.

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