UPS
reviews and complaints

Business name is Farmer's Implement Store
719 Ridge Rd.
Mineral Point, Wi. 53565
UPS shipper number is 57582.

We used to receive deliveries at 10:00 A.M. daily. Since UPS decided to go to pre programmed delivery routes for their drivers, our deliveries have varied from 11:00 A.M. to as late as 2:15 P.M.

This is unacceptable. We are a business and our customers as well as our mechanics are waiting for these deliveries.

The drivers have told us that the computer tells them to deliver in residential areas before they deliver here. This morning (6-20-17) I saw the truck drive by at 9:40 A.M. headed out of town. It is now 11:15 A.M. and we are still waiting for the truck to deliver.

There must be a way that the driver can deliver the first time they drive by in the morning.

We are also a pick up location in the afternoon. We are supposed to get picked up after 4:30 P.M. The last few days the pick up has been as early as 3:00. This also needs to be addressed since we are open until 5:00 and have customers dropping off shipments after the truck has picked up.

was suppose to get a package 1Z2FW1330329899615 on Tuesday the 20th got a update saying would be a early delivery on Monday instead waited all day and nothing. called and they said no it would still be tomorrow for some reason. Bakersfield has had this since Friday evening should have been out today no excuse. you have terrible service. now I get to sit all day tomorrow

I went to UPS on 680 Main Street in Walpole, MA. I went in there to scan some documents to email and they charged 26 dollars for the first 20 pages and then a dollar a page after... for a document that I used no paper and no ink and had it emailed they charged more for that service than for me to print the actual document.

They said it would cost me like 18 cents a page if i printed it. It is highway robbery and i would never have scanned it if i thought it would cost more. I don't blame the worker but her boss who puts these prices out should be fired. These prices are outrageous and ridiculous and in the future people should be warned of these prices before scanning the docs. Never in my wildest dreams would i have thought it would have cost me so much! I WILL NEVER GO TO UPS AGAIN, FEDEX IS WAY MORE UP TO DATE AND REASONABLE!

The Morning of June 13th I ordered a package through Amazon Prime with overnight shipping, to arrive on the 14th. The 14th... No Package. The 15th? No Package, even though tracking said it was to arrive by 3:00PM the 15th. I needed that item for the 15th so I could leave early on the 16th for a wedding reception. Further investigation with a UPS rep and through tracking info revealed that my package arrived at the linthicum MD Facility, then went to the sparks facility, also in MD the morning of the 15th, and was supposed to be out for delivery by 3:00PM. It never showed up, so I called customer service and the woman told me the last info she had on the package was that it was on the truck for delivery. I told her "OK so call the driver and tell him to get his [censor] over to my house with my package" She had no way to contact anyone to ask them to do their job and she was sorry. So, I am stuck, and I cannot wait for the package, I have to leave. I told the customer service rep that sorry does not do me any good, and I was sorry for her as she had such a [censor] job wherein she is helpless to do anything productive to help the customer except offer excuses. Once again I have run into gross incompetence. We have become a third world country of worthless crybabies that cannot do their jobs, and they need a "Safe Space" where their boss cannot chastise them. When I grew up the adage "Excuses are like [censor], everybody has one, and they all stink" was the law of the land. We were held to a higher standard, and that standard was expected from everyone. Now there is not even a standard bathroom for a standard man or standard woman. This is what you get when there are no mores, morals, or norms. It is also what you get when people are promoted not based on merit, but by their ethnic background, their gender, or any other superficial reason. If we do not wake up soon, this country will go down the drain like Venezuela, or South Africa which was ruined under the rule of Mandela 's socialism. I expect all GREAT COMPanies will go down under affirmative action, just like the military has.

On Tuesday the sixth at about 1230 and accident involving a UPS truck and a motorcycle happen on tradesmen Drive in Hutto Texas.
My name is Timothy Dooley and I am the driver of the motorcycle that was struck by the UPS truck, my question is what are you going to do to take care of my motorcycle please call me at your earliest convenience [protected] thank you.

I have ADP as my payroll processing company to which they use you as my delivery company. In as little as two months you have screwed my employees out of their paychecks three times. The first time, a driver delivered my payroll to my neighbors house! Luckily my neighbors were honest and sent it over the next day. A little late but I appreciated their honesty. The second time they never even picked up the payroll from ADP at all! 40 companies didn't get their payroll because of your service. The third time no one even came to drop off my payroll at all. No call, no show, nothing. No one was even going to call me and let me know my payroll wasn't even coming. I waited 8 hours for my paychecks and nothing! Thank God I finally called ADP and asked what was up. Then the CSR said it would be handled in 1-8 business days. No good. So I'm just supposed to wait to pay my people while you all get your head out of your butts! I then asked to speak with a supervisor who said one would call me back in 2 hours! Really? Your service is that bad and you don't even have a supervisor there? I will never ever use UPS again. I have already posted something to Facebook. I'll be reviewing your service to Google, the BBB, and anyone else who will take my complaint. Your company sucks!

On May 23, 2017, I delivered a package to a UPS access point in Washington, D.C. [tracking number 1z6ra4579096122215] the package was scanned in and processed...it was to be delivered to an address in Casper, WY...the shipping label was old...and I didn't know at the time... that the company the package was going to... had moved...to KY...UPS delivered, then retrieved the package...to return to sender...to Stockton, CA ...{the manufacturer of the shipping label}...which is also no longer at that address in Stockton, CA..., in short, the package is now lost and UPS refused to take any responsibly for the mistake... Myself and the company that the package was going to have reached out to UPS to no relief or resolve

I would like to file a complaint on a driver and on customer service I believe the drivers name is Merchant who works in the Newark location. On june first the driver rang my intercom didnt let me get to my intercom to respond when I looked out my window I saw the driver leave he left a notice stating I was not home. On the 2nd I called your customer service line I spoke to a representative who informed me my package would be attempted again for delivery she also indicated to me that the package could be left at the access point and I would be able to pick up before 6 pm that same day. Around noon I called again and spoke to another representative who indicated to me that someone called me and I didn't respond which I received no call nor message she told me that they would call me again within the next hour I never received a call. I went to 70 gould ave location and the gentlemen there told me I could come back at 8 pm to pick up the package I had also received a call confirming that my package would be available within 8 pm to 9 pm. My husband went to go pick up the package and he noticed that the driver left another slip stating I was not home again when I was he has waited over an hour at the access point and no one knows the whereabouts of the driver who has my Package I find that to be beyond unprofessional I don't feel that I should have gotten a run around. You should make sure that your drivers are doing there job properly and that your customer service representatives are giving the correct information. I am beyond disappointed and very aggrevated.

6/1/17 Driver delivered package and then must have backed over my main water line and broke it. There is no way he couldn't have heard the noise or felt the crash and it was clearly marked with two bright blue barrels. When the water pressure dropped on another part of the property I began to investigate and found the broken pipes and water everywhere. The driver was long gone. I was there on the property and he did not attempt to find me or tell me that this had happened or offer to have it repaired. I think this is very poor business and does not reflect well on UPS. Not only is my family without water, I have 80 horses on my ranch without water. I cannot find a repair person to come until tomorrow and I'm worried about the animals being without water for so long.

I would like UPS to pay for the repair.

Hello,

We live at 1207 N Mar Vista Ave, Pasadena CA. 91104. My name is John Porter and my wife's name is Cynthia Betances (she also has an account with you as well). Last week we had another order placed at one of our neighbor's front porch instead of ours (TRK # 1Z2FW2350228070383). This has been a continuous problem for the last SEVERAL YEARS!

The last order was a large box, weighted at least 15-20 LBS, which I had to carry to our house. WE would like this to stop!

We have always thought that UPS drivers were the best in the business, and were very professional. This has really change our opinion of your company. We assume that you hire people who can read and check their orders and addresses before they deliver them (?).

Please let us know what steps you will take to address this problem.

Thank you,

John Porter
porter.[protected]@gmail.com

On Wednesday, May 24, 2017, I was expecting a package from JC Pennys. I was waiting on it so around 9 pm It hadn't been delivered so I checked my email and it says it was delivered at 7:40 p m. So I called UPS and they told me they would send a message to the driver and then in the morning he or she would go back to where they left the package. Someone would call me the next day. So on May 25 when no one called me I called back then someone tells me that it was too late for them to send a message to the driver to go back to where they left the package. For me to call back in the morning and then they could start and investigation. Instead of waiting on them on May 25 I put a claim in online. May 26 I called back someone tells me they see an investigation has been filed the same thing was told to me they couldn't get the driver to go back to where they left the package. I was then told I have to wait 6 days for the investigation would be done. I order some of the items for a special occasion now I want have get the items in time. If they don't find the package I have to call Pennys and reorder again and threes a possibility the items might be in stock All I want is the items I ordered and I think It could have been handle differently as soon as I called the driver should have been notified to retrieve the package then. Now I have to wait which is inconvenience me. All

I have a 35-year long history of complaints about UPS. I dare you to try and call the local UPS terminal. If you were sneaky enough to get the number it won't be good long because they change their number frequently.

When UPS realized I had relatives with a business in town, they tried delivering my packages there. I had to make a 20 mile drive to their terminal and confront their management to stop it. Later, they started dropping my packages a mile away at the first house on the lane without knowing if they were friends or asking permission. It took another trip and an angrier confrontation with management to stop that.

Trucking/shipping is a 24/7 business. UPS has a bent for getting packages from shippers on Friday and warehousing them until Monday morning. It sat in the originating terminal all weekend when it should have been 1500 miles down the road and in your local terminal.

Why does FedEx and the US Postal Service deliver on Saturday and UPS won't? Why won't UPS extend the courtesy of ringing the doorbell when they drop a package and run, sometimes after dark?

UPS does not compare well to FedEx and the USPS for service by any measure. When they are at their best, they are mediocre!

I order many items on-line and once in awhile have a larger package delivered. I live in an RV/Campground/Mobile Home Park. The driver just dumps all the packages for the mobile home park at the campground office instead of delivering items to the home address that is on the label. Most of us that live in the mobile home section are elderly and have no way to get to the campground office to pick up packages. The owners of the park have asked him multiple times to deliver the packages directly to the homes. He refuses to do it because it is much easier for him to leave everything in one place. We all pay for the UPS delivery service and expect it to be delivered to the actual address.

My sent a tablet to my sister via United Parcel Service and it arrived completely broken. Package was damaged and it looked like it was dropped on the ground. When I filled in all the information I mention what was inside and they promised safe delivery.
My sister received her gift and was very upset. Screen was completely smashed! I was so angry and upset and the same time. Tablet was brand new and was quite expensive and that was a present for a dear family member. United Parcel Service refused to take any responsibility.
I can't get any help from them and have no idea what to do. I will not use UPS ever again, they are horrible!

I could have sworn I had put this up the other day but it's not showing so here it is again. This is a copy of the complaint I have on Peopleclaim as well as many other locations.

04/24/17

Just an update. In response to the advice given on my claim located at Peopleclaim.com, I have filed complaints with my Insurance Controller and my Attorney General as well put up a query on topclassactions.com. As I learned from the advice and this is a copy of the response on my complaint page (People Claim): “Here's the interesting thing: UPS doesn't sell insurance, but employees tell you it does. It's all about semantics and avoiding actual payouts. If you take a package to a UPS facility and ask to insure it, they'll say sure - just pay this fee. If you don't ask, they'll offer you "insurance, " and that's what they'll call it - insurance. But UPS says it sells Declared Value Coverage. "Acceptance of tender by UPS is not an indication that a Package is packed in accordance with UPS's published standards. In addition, any tested product must be free from damage and the packaging must afford reasonable protection as determined by UPS in its sole judgment." Yep, their sole judgment. How often do you think their sole judgment ends with a payout?
Will the employee busy selling you "insurance" tell you that a payout by UPS is rare as hen's teeth and basically you're paying for a losing lottery ticket? No, they will not. Will they give you a simple list of UPS rules about packaging and what will cause your claim to be denied? No, they will not. Will they offer you an option of them inspecting your box before it's sealed and certifying that the packaging is "reasonable" so that you really will have "peace of mind"? Hell no, they will not.
The way you describe your packaging definitely sounds more than adequate. I have no idea what they did with your package. Probably the driver caught air and your package flew up; that's what we guessed happened to my pottery that broke...and wasn't covered, despite the massive amounts of bubble wrap and double boxing that has proved more than enough for every other piece I've shipped.”

Is it any wonder there are so many complaints against UPS? Just look at the websites such as Consumer Affairs, Pissed Consumer, Customer Service Scoreboard, Peopleclaim, etc. There are more than plenty of people (with numbers reaching in the thousands on some sites) that have a grievance against UPS and something must be done. In my case, I want the money lost from the damage and compensation for my time since it has been over two months since the incident happened and UPS does not want to budge on this issue even though it is their fault. My asking price is $600 which I do not think is too much to ask since I lost $450 because the product arrived damaged at its destination and I have been working for two months to recover my losses.

04/03/17

Received call from UPS and they stand with the original belief that since the external package was not damaged, it is "not their problem". I'm afraid this is completely unacceptable and a slip-shod way of doing business. There was no place that I saw which stated that "claims will be honored only if the outer package is damaged". I have a person who has waited over a month and a half for a refund and I do not have the money to refund. That was the entire point of insuring and I must say that if they did in fact have a disclaimer stating that "only packaged visibly damaged will have their claims honored" somewhere on their website then their custom will diminish significantly.

03/25/17

Finally received a call from a UPS representative after nearly a month. I explained the situation all over again and she asked if the outer package was damaged.
I replied no and she said that in all her years of experience, the people who honor claims do not do so where there is no external package damage.
I find this to be an extremely casual attitude for a company to have. Damage may occur on the inside without any damage to the outer packaging. Cardboard has a bit of give and it is not necessary for an outer package to sustain damage while the inside is broken to bits.
What if the medical profession took this attitude? Many diseases and injuries would go untreated because of no "external damage".
There are many other industries which would fail if people took a look only at the outside. Certainly industries such as insurance agencies would prosper because they would not have to honor the claims for various internal damages (be it physical, structural, or medical) but they would lose money in the long run because the public would lose faith in their services and judging by the amount of complaints I have seen, they are already having patrons lose faith in their services.

03/16/17

I was forced to sell a limited-run statue (only 2500 in existence) to get rent money. I found a buyer in a collector's group on Facebook and we discussed price and shipping options.

The price agreed was $400 and the buyer wanted to ship via UPS. I went to UPS and created a shipping account just for this purpose. I insured the product for $450 to cover the shipping cost which at that time I was unsure of. It was shipped out Feb. 6th. I passed the tracking information on to the buyer via Facebook on the 7th. On Feb. 10th, the buyer informed me of the item's arrival and the breakage due to its journey.

He submitted pictures of the breakage and I filed an insurance claim and instructed the buyer to repack it so UPS could pick it up and inspect it. They did so on Feb 15th. I received a denial for the claim due to "improper packing" on Feb. 17th.

According to the buyer (and this is copied from our Facebook conversation: "It all looked like it happened in transit based on how you packed it. I noticed the strategic Styrofoam for all the pieces, so I'd definitely doubt it left you in the condition it arrived." Which indeed it didn't. The statue was encased in a die-cut foam container which was inside the product box.
The product box had four pieces of Styrofoam around each corner on the top and bottom. I placed a large piece of packing paper between the product box and the shipping box then taped all sides of the box (top and bottom) with packing tape five or six times. There was also a faded "Fragile" sticker on the box. The color of the sticker was faded but the word could still be seen.
Again according to the buyer, when it reached its destination: "one big thing was all the tape that was torn open when it arrived, only one corner was still taped shut." This was definitely not how I had sent it. I tend to overdo my taping just to ensure that the box does not pop open. In light of these circumstances, I cannot see how I could have packed the item more properly. I have also filed complaints on other sites such as Complaints List Pissed Consumer, and I have filed with the BBB and have yet to receive word from the company which to me seems extremely unprofessional.
I have images of what it looked like before and after the shipping plus I have the entire Facebook conversation with the buyer saved.

I ordered package on the April 19, 2017.
The original delivery day was April 27, 2017. It is very important package for me and I made my plans around the date of arrival.
During the process of the shipment from US to Canada, the delivery date was changed to April 28, 2017. It was inconvenient, but I rearranged my plans. I scheduled to stay from work on that day to wait for delivery.
On April 28 about 1pm, package status change to: “On local truck”.
About 7 pm I started been concerned and called UPS Canada. I talked to the employee Ash (ID: PZA1MCR). Ash said to me that due to the high volume of packages the delivery times extended from 7pm to 8pm, but I guaranteed to get my package today. I changed my plans for the evening and stayed home to wait for package.
At 8:40pm I gave a call to UPS again and talked to employee Shela (ID: PZA1SXD). She told me clearly, that the package will be delivered today without doubt.
At about 11pm, I understood that all the above promises are not going happened and I called again. This time I had to call UPS International, because UPS Canada was closed for the weekend. I talked to employee Alan (ID: PZ2AG). All his answers were including words “probably”, “likely”. He was not able to provide decisive and clear answer in regards to what happened to my package, where it was, and when I am going to receive it. He said that PROBABLY on Monday only.
During entire time between 1:30 pm and 12am the online status of my package was “On local truck”. After midnight it suddenly changed to “In transit” with delivery on Monday May 1, 2017.
As you can see the following inconveniences were caused to me by UPS:
1. Original delivery date was changed to day later, which required rearrangement of plans
2. I had to cancel day at work to wait for package home. This packaged never arrived on that day
3. I stayed home entire day without been able to leave anywhere. It was supposed to happened latest at 7pm (according to UPS website)
4. Do I need to take a day off work on Monday again? What if package will not arrive again?
5. I was provided wrong info by the above UPS employees. It caused lots of frustration.
6. My entire weekend plans were affected by this service of UPS.

After waiting for these gloves for a while, since they were coming from Ireland, I communicated with the shipper to find out about the delay. Surprisingly they told me they had been delivered at the front porch of my house last Monday, April 17th, and sent me the delivery confirmation slip. I immediately contacted UPS. The customer service rep told me that the address on that package had been changed, and that it was delivered to the correct address. I explained that I had never heard of that address and that another person had my package. They left a message for the Stafford, TX hub to call me back. A girl named Erica called me the next day and told me that the address was changed internally, and she didn't know why. She promised to send the driver out to recover the package. The next morning, Wednesday, I received a phone call from a very rude woman from the claims departments stating that it was about the claim. I explained that I had not filed a claim, and that I needed the package. She confirmed that no driver had been sent to recover the package. She started arguing with me and she hung up on me. I called back later that night to file a complain against her, but no one could tell me her name, and they just told me that she had closed the claim and that was the end of it. Today I have spent most of my day talking to different areas in UPS. At the end of the day I spoke to a supervisor in customer service named Tanner, and there was nothing he could say, except that the package supposedly came to my name, city, state and zip code, but no address. I told him that someone had inserted the address where the package was delivered at, and that I really thought this was an inside job. Think about it, any employee that has access to an area where they leave packages with no address can simply call a friend or family member, have them contact UPS, give them a tracking number and the name on the package, and simply give them their address and have them deliver the package to their address. It's as easy as that. Then the employee can get the package and try to exchange the merchandise for money, or other merchandise they like. Mr. Tanner did not know if they had an internal affairs department in UPS, nor any other department that could help me. He said that they had attempted to get the package and the person from the house where this package was left denied receiving any package. Of course not! It's a scam. Be aware out there, UPS is a really screwed up company. When this supervisor read me the notes from all my phone calls, basically it was lie after lie. Even after the complaint I filed against the claims dept. woman, there was a note saying that they had called me to apologize to me today, and I have not received any phone calls from UPS. They are liars, and a very irresponsible company. I will never, ever do business with them again, nor I will order anything that uses them. I still think this is an inside job at the Stafford, TX hub.

Shame on UPS
After giving me the run around and around for almost a month, they still do not comply with the fact that they have caused damage and refuse to refund the expenses they created.

Once more I explained that my grievances come from the fact that I was not told that any invoice or additional documents were needed.
Not on the phone by the ups information clerk prior to driving to Lod Ben Gurion airport (about 1 hour drive) nor at the ups premises when remitting the package.
Expenses* were incurred because of ups negligence and to say that ups is not responsible is preposterous.
*besides the travel time and expenses I had to refund the customer

UPS made no attempt to contact us. We waited in all day for our package. They say someone with a name we've never heard of took delivery. In other words, UPS stole an expensive item from us. They left no notice, made no call, did not knock at our door or even send an email. To top it all off we cannot even connect with them as they are closed for 3 days for Easter. Who in their right mind would use UPS!

I called the ups terminal in colville Washington and complained about my package to wrong person. i told them I wanted it today as it contained food. the person said that they would deliver it today within 1 to 1 and a half hours. about 6 pm I received a call from the terminal from another person who wanted to know about the problem and I told him he said they would pick it up tomorrow and deliver it then, he said his manager said that is all they do. I'm not happy about this