UPS
Reviews and Complaints

I ordered two large AC units from Amazon and tracked it. they were supposed to arrive on 08/03 by 8 PM. I cleared my schedule, missed work and sat at home waiting for the delivery. To my surprise is check at 745 to see whats taking the driver so long and I notice that it says that the delivery was attempted but no one was home.
THIS IS A HUGE LOAD OF BS! So I call the customer service number and talk to a rep who says the delivery would be made the next day and someone would reach out to me in the morning to let me know when it will arrive.
I asked to speak to a supervisor and she transfers me to Amanda at the Maspeth NY center. After explaining the issue to her and telling her that I would like more information on the next day delivery, she says "we won't be able to attempt again till Monday. ( 3 days away!) so now I feel lied to and happy I asked for a supervisor. If not I would have waited at home in the heat AGAIN for a package that won't gets delivered AGAIN! at this point I had decided to just have UPS return the Items back, call Amazon, launch a complaint with their fulfillment department, cancel my Prime annual subscription and order an instore pick up at Target instead for an AC unit for tomorrow morning. ts 10 minutes away from my home and at least I know I get what I pay for! I also asked Amanda to launch a complaint about the driver. she wasn't helpful and did not tell me how to follow up. She was very condescending. I realize people in NY are terrible at customer service but this is what you guys have as a supervisor? This is not the first time I have had a bad experience with drivers and CS reps at that center BUT IT SURE AL HECK THE LAST. I am boycotting any service, business or entity who uses your services and letting them all know about this experience through corporate channels direct to their C-suites. I am also very determined to share all my bad experiences with every person I know and asking them to do the same with everyone they know if they can empathize. I am now sitting in the heat with no AC thanks to your failure to deliver on behalf of a partner like Amazon. I don't trust their services now and won't shop online no matter how low the price. However, I will make sure that if I ever order off the net again that they do not use UPS. I would like t to follow up with the driver and why he neglected to do his job properly. I would also like to know what you will do to train them better and hold them accountable.

Tracking # 1Z3726570344203338. Delivery at 7:35 pm on Friday 8/3/2018. This is not our regular driver. While eating dinner we watched the UPS people throw 2 packages from about 10 ft away and go away laughing. I opened the door as he was getting back in his truck and hollered at them " why did you throw my packages"? He shot me THE BIRD with his finger and they spend away pulling there trailer AT A HIGH RATE OF SPEED. They almost hit another car in there get away. I then followed them to get a picture of the driver and truck. See attached picture of the driver. Again I saw them throw packages. He was again asked why they THROW PACKAGES? Again all they could do was LAUGH! Driving recklessly in a residential neighborhood and THROWING PACKAGES AT MY PORCH IS WRONG!

Today on August 3rd @5:oopm as we were driving on the I-35 highway heading towards Dallas, the truck driver cut me off almost hitting my car with the end of his trailer. I then proceeded to get to the next lane and try to figure out which truck company it was. As I did that I was right next to and he tried to get over in to my lane causing me to swerve. I got passed the truck and I looked in the rear view mirror and he was doing the same thing to another car. I just want this to be known and to see whether he has had enough truck driving experience. The license plate number to the truck is P115845.

We have recently had houses built behind us and an alley street was put in. One of the new owners has been getting deliveries almost daily. The driver backs in when leaving he whips down the "alley". I have yelled to slow down a couple of times, yesterday he stopped and had a verbal exchange with me. He said he was going 5 mph which was company policy. He wanted to know if I wanted him to carry the packages up, which would be ok also or to go three miles and hour. I said three miles would be better and his response was he didn't think that would satisfy me either. His parting remarks were that the company would laugh at my complaint and to sit down and let him do his job! UPS is not the only choice of delivery, the FedEx driver seems to understand that this is an alley, not a street and drives out under 5 mph.
I hope that UPS is not the type of company that laughs off complaints, but will actively do something about this driver!

On today's days a UPS driver arrived to our location on or about 935am the address being 642 North Michigan Avenue which is also the site of Dunbar Armored.
The driver parked his vehicle directly across our bay doors and I asked him if he would
Move his truck since he couldn't blocked and armored car he replied yeah sure I'll get right on it now giving me a dirty look and he disregarded my instructions I asked him again to love and he said no.
At this time I decided not to be argumentative and told him he would be reported. He laughed and said that nothing was going to happen as he continued to laugh.
As he drive away he said Lee e know who that works out for you as he drive away laughing.

8/2/18 around 10:15a
Preserves of brentwood, nashville tn. 37211

Ups driver speeds through our apartment complex and disregards my kind request to please slow down. We have a lot of children that are walking and riding their bikes throughout the day and evening. When I asked him to slow down please, he only complained that we have a lot of speed bumps. (duh! They're there for a reason!) then in his attempt to brush me off and stop my conversation, he said he had a 10:30 air package to deliver. Off he flew down the hill hitting every speed bump at "break neck speed."

During a previous delivery about a month or so ago, this same guy crashed the back end of his truck into a tree that had large limbs overhanging the parking spot. Breaking off large limbs and splitting others. He got out of his truck, nearly swearing, fussing, and ripping off the limbs (as best he could) and leaving them strewn across the area. He then proceeded to throw the large packages out of the truck and bump them roughly up the stairs to my neighbors door. Total disregard for the contents of the packages. One was very large and heavy. Again, he drove away speeding without regard to anyone's safety. This guy needs to be fired on the spot! I will be more observant as to the license number, his name or truck number next time, and instead of writing a complaint, which i'm sure ups will never see, i'll just call the police. As a matter of fact, our nashville tv station, wsmv asks for stories that would be of interest to report on. This would touch everyone's heart strings and probably stir up a little more than that. We've all seen this behavior too many times.

I have to consider the reason why this guy so blatantly disregards safety. I truly believe it is because the drivers have too many packages to deliver and are expected to do it all in a day or at a given time. They are overloaded with work and evidently their paycheck is dependent on how many packages they can deliver in a day.

Shame on ups! They are the root of the problem.
I will not be using their services in the future.

A big UPS rig almost hit us on the freeway Interstate 15 in Fontana. We sped up to pass him and we saw him with a soda in one hand and his phone on the other and texting with his thumb while driving 65+ mph. 30 minutes after we saw him again still texting and driving very bad almost hitting other cars next to him. Took some pictures and only got the number of the truck; 246161

Hello! I immediately called and logged a complaint on the telephone (in tears, I might add...). I was told that I would receive a call in an hour or so, but I have not. My concern is that I am frightened to have this ups driver return to my home. I have never seen him before and am hopeful that he is not permanent driver.in brief, this is what happened:
My dog was barking which alerted me that someone pulled up.
I sat with him looking out the window seeing that I was getting a ups delivery.
The driver came up to the front door, but then turned around with the package in his hand, went back down the walkway and then walked up the driveway and into my garage (the garage door was open).
When I saw this, I opened the front door and my dog came along with me, and he was barking. He stayed by my side, but was barking nonetheless.
The ups driver went crazy, and I mean so literally - totally "un-hinged" and yelled profanities at me while flailing his arms - very foul language and did not slow down to take a breath. My dog stopped barking immediately, and at this point my dog was cowering at the front door (hardly an attack dog...). Other than than him calling me a "[censored]ing idiot", "[censored]ing rotten person", etc, etc, etc... He said that he has been bitten before, followed by more horrific and unnecessary expletives, and again that he had been bitten before. The only thing I said to him at this point was, "I can see why"...
Again, I opened my front door with my dog barking, and all hell broke loose. Why did he go into my garage? Why didn't he leave my package at the front door like has always been done? This was a zappos shoe box - not a wine delivery or anything needing a signature...
The bottom line is that I was shaken up all day and have told many people in our gated community about this incident with this ups driver. I have more deliveries expected tomorrow and friday, and I am praying that they are via fed ex... I am very fearful for my safety and fearful of this driver as he is clearly irrational. I am also fearful about retaliation from him. Again, his us dot# is 021800 and the customer service person on the phone asked for the tracking # on the package which is: 1z 976 6aw [protected].

I would not make a complaint because of a rude driver... This is very different - this was a very irrational explosion that had my head spinning and left me with no way to react or to speak (other than that one comment at the end...)

I appreciate your time, and for the safety of other customers, I do hope that you look into the background of this frightening individual.

Thank you very much.

I live on a quiet street shaped like a horseshoe. Only people who have a reason to come on our street, drive on it. Because of this, children are often riding their bike or playing on the sides of the street. We also see a considerable number of people walking together or with their pets or pushing a stroller on the street. On July 31 at 4:15 pm, a UPS driver came barreling around the corner of the horseshoe, heading west on North Redwood Drive, Mankato, MN. He was driving way over the speed limit and there is no way he could have slowed if a child was crossing the street . He was a white male, wearing a hat and sunglasses. Please tell your drivers to slow down and respect speed limits, especially in residential areas. He was fortunate this time but next time he may not be.

My name is Kelly Wright and my address is [removed]. I would appreciate it if you would tell your driver to stop driving through my lawn and tearing up my grass. I have video of your straight truck with dual wheels driving through my lawn at approximately 10 am on Monday, July 31. I tried to attach a picture to this complaint but the picture is too large. There is mud and tufts of grass strewn all about on the road. If you would email me, I would share the picture of the damage with you.

I am a work from home mother of two little girls. I live on a dead-end street (garrison circle) that happens to have a playground/basketball court on one side. Every day our ups driver flies down our street! The speed limit is 20 mph throughout the subdivision and we live on (again) a dead end street! Today, july 31st at 3:05 pm est our ups driver flew down the street, which was wet as it had been raining for the past several hours, turned around in the circle and then flew back the other way. I'm not sure why he feels he needs to do this every single day, but one of these days he's going to hit someone or lose control (wet pavement) and do some serious damage. I fear for my child's safety when they cross a dead end street to go play at the playground or ride their bikes up and down. I shouldn't have to fear for their safety especially when they are right outside their own house. I unfortunately do not know his name, badge number or any of those details. He's a smaller african american gentleman and seems very friendly when he delivers a package, just needs to slow down!

our packages are being left in the car port where customers enter and exit.
we are not aware that there are packages. is there a way to request that the delivery person comes inside and alert us of a delivery so we can promptly attend to the delivery. this has not been a consistent pattern. we would like to request that we sign for our packages at the time of delivery.
tracking 1z 66v [protected]
1z 147 w7e-[protected]

we appreciate our routine delivery personnel and do not wish to cause conflict with them but we do not fell this is proper customer service. thanks for your time and attention to this matter
terri [protected]

Following two false status information was entered related delivery tracking number 1Z0167530472023109:

Buenos Aires, Argentina
26/07/2018 - 7:31 P.M.
The receiver states the product was not ordered and has refused the delivery. / We will contact the sender.

26/07/2018 - 2:45 P.M.
The receiver states the product was not ordered and has refused the delivery.

I was never contacted by UPS related this delivery.
Need an urgent explanation on this, I imagine driver never reached my address and entered false status.

Mariana Casado
[protected]@gmail.com

This morning 7-20-2018 driver was very rude to myself and offended one of my customers. I understand everyone is on a schedule but when i'm on the phone and the other line is ringing with customers waiting a professional attitude would be nice. I asked him to wait for a moment and he responed rudely. Acting like a petulant child doesn't help anyone. Didn't have me sign anything like my usual driver does. Just asked for a name. Also huffed and puffed when I told him I wanted to inspect the box because it contained glass. Another delivery guy was waiting for a signature encouraged me to file a complaint. Thank you for your time.

Yesterday, 7/27 a package from Costco (tracking # 1Z2EE9401206624472 ) was delivered. I do not know the exact time, but it had to be some time after 4:45pm. because we left for the evening at that time. We returned home in the late evening after dark, and did not notice this package sitting in front of the garage. This morning I saw the notice that you had delivered the package and the online message said "at the garage" so I went outside and walked out to the "detached" garage near the street and found the package. My house and attached garage sit about 50' further down the driveway. The front porch and main entrance to the house are clearly visible from the street. I do not understand why one of your drivers would leave a package in plain site from the road when they could clearly see the entrance to the house is just down the driveway.
Fortunately this package was not stolen. It sat out all night. I am getting ready to order a $2000 computer from Costco in the near future and that laptop is also shipped by UPS. This is not the first time this has happened. With all of the ongoing problems with theft of delivered items, I would think that common sense would tell your drivers to place these items in an area where they are out of site whenever possible. At the very least this package should have been delivered to the house and not to a detached garage sitting at the street.

Paid a lot extra for next day shipping of wine and it is not being shipped next day. I called their number [protected] and received zero help. They cannot even tell me where it is! Extremely poor service from both people I talked to on the phone. I even offered to do their job for them and go pick it up but they don't know if the package has left CA or not. They said I have to wait until the package is late (which they already know it will be) before they will even try to internally investigate.

location: Neal Road in Durham NC
date/time: July 27, 2018; 9:15am

This morning, a UPS delivery truck with NC license plate ZH-6154 pulled out of a stop sign intersection, directly into me, running me off the road.

This is not a busy Road, and no cars were coming from either direction after me. This was pure carelessness and reckless and dangerous driving. People with so little regard for safety should not be professional drivers.

Driver never came to my house to drop my package off. He said he made a first attempt. Now it's being routed to a pick up center. What 1st attempt. All he had to do is drop it at my door. I was home. He never came. There was no signature request. He lied. Never stopped at all. I have a lot of problems with UPS drivers. Deliver my stuff to other houses. I had honest neighbors who brought them to me. I have ask retailer not to use UPS on my items. To many mistakes made with drivers.

I just got off the phone with UPS. The woman was abrupt, unhelpful and basically hung up on me. I had a phone call today to say I owed some money on a package coming in from the USA. They couldn't tell me how much. I said please email me when you know how much. Instead I got a phone call from 'unknown name unknown number' from a fellow ready to take my credit card number. This screamed 'scam' to me and I did not give him the number. He did have the same package ID number that the first caller gave me. I phoned UPS Canada and got this third person who could not take my money, even though she said it was $1.09. The package is coming tomorrow but according to the second caller I will have to pay an extra $5 at the door as a 'terminal fee'. I asked to postpone the delivery until Monday so I can call in my payment Saturday. I have no idea what time he's supposed to arrive and I wanted to have it paid before he comes. She couldn't tell me. She said if he comes before I call in the payment he can fill out a missed delivery card and come back again. What a bloody waste of time. I'm not allowed to give him $1.09 in cash either. Then when I complained about the ridiculousness of the situation she said the driver might just let me have the package if I tell him I'll phone in the payment later. What a stupid system. Very unprofessional, very annoying, and to boot she hung up on me. Fuming over this stupid interaction.

On 07/26/2018 a UPS semi truck with an Indiana license plate number 2272151 and a USDOT number 121058 was speeding on the University of Central Florida's campus. It was going 50mph + in a 30mph zone while there were dozens of students walking near the road. The driver, who was a white male with short brown hair and a short beard, could have easily caused an accident or hit a pedestrian at 20mph over the speed limit. This type of driving is unsafe and should never be tolerated especially on a school campus while students are present. The driver of the truck should be strongly reprimanded if not fired.