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1.4 2063 Reviews

UPS Complaints Summary

202 Resolved
1849 Unresolved
Our verdict: With UPS's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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UPS reviews & complaints 2063

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1:45 pm EDT
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UPS property damage

6/1/17 Driver delivered package and then must have backed over my main water line and broke it. There is no way he couldn't have heard the noise or felt the crash and it was clearly marked with two bright blue barrels. When the water pressure dropped on another part of the property I began to investigate and found the broken pipes and water everywhere. The driver was long gone. I was there on the property and he did not attempt to find me or tell me that this had happened or offer to have it repaired. I think this is very poor business and does not reflect well on UPS. Not only is my family without water, I have 80 horses on my ranch without water. I cannot find a repair person to come until tomorrow and I'm worried about the animals being without water for so long.

I would like UPS to pay for the repair.

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4:51 pm EDT

UPS continuous problems with deliveries

Hello,

We live at 1207 N Mar Vista Ave, Pasadena CA. 91104. My name is John Porter and my wife's name is Cynthia Betances (she also has an account with you as well). Last week we had another order placed at one of our neighbor's front porch instead of ours (TRK # 1Z2FW2350228070383). This has been a continuous problem for the last SEVERAL YEARS!

The last order was a large box, weighted at least 15-20 LBS, which I had to carry to our house. WE would like this to stop!

We have always thought that UPS drivers were the best in the business, and were very professional. This has really change our opinion of your company. We assume that you hire people who can read and check their orders and addresses before they deliver them (?).

Please let us know what steps you will take to address this problem.

Thank you,

John Porter
porter.[protected]@gmail.com

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5:12 pm EDT
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UPS package not delivered

On Wednesday, May 24, 2017, I was expecting a package from JC Pennys. I was waiting on it so around 9 pm It hadn't been delivered so I checked my email and it says it was delivered at 7:40 p m. So I called UPS and they told me they would send a message to the driver and then in the morning he or she would go back to where they left the package. Someone would call me the next day. So on May 25 when no one called me I called back then someone tells me that it was too late for them to send a message to the driver to go back to where they left the package. For me to call back in the morning and then they could start and investigation. Instead of waiting on them on May 25 I put a claim in online. May 26 I called back someone tells me they see an investigation has been filed the same thing was told to me they couldn't get the driver to go back to where they left the package. I was then told I have to wait 6 days for the investigation would be done. I order some of the items for a special occasion now I want have get the items in time. If they don't find the package I have to call Pennys and reorder again and threes a possibility the items might be in stock All I want is the items I ordered and I think It could have been handle differently as soon as I called the driver should have been notified to retrieve the package then. Now I have to wait which is inconvenience me. All

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12:57 am EDT

UPS everything they do, they do badly!

I have a 35-year long history of complaints about UPS. I dare you to try and call the local UPS terminal. If you were sneaky enough to get the number it won't be good long because they change their number frequently.

When UPS realized I had relatives with a business in town, they tried delivering my packages there. I had to make a 20 mile drive to their terminal and confront their management to stop it. Later, they started dropping my packages a mile away at the first house on the lane without knowing if they were friends or asking permission. It took another trip and an angrier confrontation with management to stop that.

Trucking/shipping is a 24/7 business. UPS has a bent for getting packages from shippers on Friday and warehousing them until Monday morning. It sat in the originating terminal all weekend when it should have been 1500 miles down the road and in your local terminal.

Why does FedEx and the US Postal Service deliver on Saturday and UPS won't? Why won't UPS extend the courtesy of ringing the doorbell when they drop a package and run, sometimes after dark?

UPS does not compare well to FedEx and the USPS for service by any measure. When they are at their best, they are mediocre!

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3:20 pm EDT
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UPS driver refusing to deliver directly to my house

I order many items on-line and once in awhile have a larger package delivered. I live in an RV/Campground/Mobile Home Park. The driver just dumps all the packages for the mobile home park at the campground office instead of delivering items to the home address that is on the label. Most of us that live in the mobile home section are elderly and have no way to get to the campground office to pick up packages. The owners of the park have asked him multiple times to deliver the packages directly to the homes. He refuses to do it because it is much easier for him to leave everything in one place. We all pay for the UPS delivery service and expect it to be delivered to the actual address.

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5:20 am EDT

UPS package was damaged

My sent a tablet to my sister via United Parcel Service and it arrived completely broken. Package was damaged and it looked like it was dropped on the ground. When I filled in all the information I mention what was inside and they promised safe delivery.
My sister received her gift and was very upset. Screen was completely smashed! I was so angry and upset and the same time. Tablet was brand new and was quite expensive and that was a present for a dear family member. United Parcel Service refused to take any responsibility.
I can't get any help from them and have no idea what to do. I will not use UPS ever again, they are horrible!

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12:38 pm EDT
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UPS claims not honored. what they call insurance they claim is not insurance.

I could have sworn I had put this up the other day but it's not showing so here it is again. This is a copy of the complaint I have on Peopleclaim as well as many other locations.

04/24/17

Just an update. In response to the advice given on my claim located at Peopleclaim.com, I have filed complaints with my Insurance Controller and my Attorney General as well put up a query on topclassactions.com. As I learned from the advice and this is a copy of the response on my complaint page (People Claim): “Here's the interesting thing: UPS doesn't sell insurance, but employees tell you it does. It's all about semantics and avoiding actual payouts. If you take a package to a UPS facility and ask to insure it, they'll say sure - just pay this fee. If you don't ask, they'll offer you "insurance, " and that's what they'll call it - insurance. But UPS says it sells Declared Value Coverage. "Acceptance of tender by UPS is not an indication that a Package is packed in accordance with UPS's published standards. In addition, any tested product must be free from damage and the packaging must afford reasonable protection as determined by UPS in its sole judgment." Yep, their sole judgment. How often do you think their sole judgment ends with a payout?
Will the employee busy selling you "insurance" tell you that a payout by UPS is rare as hen's teeth and basically you're paying for a losing lottery ticket? No, they will not. Will they give you a simple list of UPS rules about packaging and what will cause your claim to be denied? No, they will not. Will they offer you an option of them inspecting your box before it's sealed and certifying that the packaging is "reasonable" so that you really will have "peace of mind"? Hell no, they will not.
The way you describe your packaging definitely sounds more than adequate. I have no idea what they did with your package. Probably the driver caught air and your package flew up; that's what we guessed happened to my pottery that broke...and wasn't covered, despite the massive amounts of bubble wrap and double boxing that has proved more than enough for every other piece I've shipped.”

Is it any wonder there are so many complaints against UPS? Just look at the websites such as Consumer Affairs, Pissed Consumer, Customer Service Scoreboard, Peopleclaim, etc. There are more than plenty of people (with numbers reaching in the thousands on some sites) that have a grievance against UPS and something must be done. In my case, I want the money lost from the damage and compensation for my time since it has been over two months since the incident happened and UPS does not want to budge on this issue even though it is their fault. My asking price is $600 which I do not think is too much to ask since I lost $450 because the product arrived damaged at its destination and I have been working for two months to recover my losses.

04/03/17

Received call from UPS and they stand with the original belief that since the external package was not damaged, it is "not their problem". I'm afraid this is completely unacceptable and a slip-shod way of doing business. There was no place that I saw which stated that "claims will be honored only if the outer package is damaged". I have a person who has waited over a month and a half for a refund and I do not have the money to refund. That was the entire point of insuring and I must say that if they did in fact have a disclaimer stating that "only packaged visibly damaged will have their claims honored" somewhere on their website then their custom will diminish significantly.

03/25/17

Finally received a call from a UPS representative after nearly a month. I explained the situation all over again and she asked if the outer package was damaged.
I replied no and she said that in all her years of experience, the people who honor claims do not do so where there is no external package damage.
I find this to be an extremely casual attitude for a company to have. Damage may occur on the inside without any damage to the outer packaging. Cardboard has a bit of give and it is not necessary for an outer package to sustain damage while the inside is broken to bits.
What if the medical profession took this attitude? Many diseases and injuries would go untreated because of no "external damage".
There are many other industries which would fail if people took a look only at the outside. Certainly industries such as insurance agencies would prosper because they would not have to honor the claims for various internal damages (be it physical, structural, or medical) but they would lose money in the long run because the public would lose faith in their services and judging by the amount of complaints I have seen, they are already having patrons lose faith in their services.

03/16/17

I was forced to sell a limited-run statue (only 2500 in existence) to get rent money. I found a buyer in a collector's group on Facebook and we discussed price and shipping options.

The price agreed was $400 and the buyer wanted to ship via UPS. I went to UPS and created a shipping account just for this purpose. I insured the product for $450 to cover the shipping cost which at that time I was unsure of. It was shipped out Feb. 6th. I passed the tracking information on to the buyer via Facebook on the 7th. On Feb. 10th, the buyer informed me of the item's arrival and the breakage due to its journey.

He submitted pictures of the breakage and I filed an insurance claim and instructed the buyer to repack it so UPS could pick it up and inspect it. They did so on Feb 15th. I received a denial for the claim due to "improper packing" on Feb. 17th.

According to the buyer (and this is copied from our Facebook conversation: "It all looked like it happened in transit based on how you packed it. I noticed the strategic Styrofoam for all the pieces, so I'd definitely doubt it left you in the condition it arrived." Which indeed it didn't. The statue was encased in a die-cut foam container which was inside the product box.
The product box had four pieces of Styrofoam around each corner on the top and bottom. I placed a large piece of packing paper between the product box and the shipping box then taped all sides of the box (top and bottom) with packing tape five or six times. There was also a faded "Fragile" sticker on the box. The color of the sticker was faded but the word could still be seen.
Again according to the buyer, when it reached its destination: "one big thing was all the tape that was torn open when it arrived, only one corner was still taped shut." This was definitely not how I had sent it. I tend to overdo my taping just to ensure that the box does not pop open. In light of these circumstances, I cannot see how I could have packed the item more properly. I have also filed complaints on other sites such as Complaints List Pissed Consumer, and I have filed with the BBB and have yet to receive word from the company which to me seems extremely unprofessional.
I have images of what it looked like before and after the shipping plus I have the entire Facebook conversation with the buyer saved.

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Update by Ryoshan
May 02, 2017 7:00 pm EDT

5/2
Below is a response from the insurance investigator I wanted to put this up for others to view and I have provided a link to an article written four years ago about the very same problem I'm experiencing now: https://consumerist.com/2013/06/12/ups-doesnt-offer-insurance-even-if-an-employee-tells-you-it-does

Here is the response from the insurance investigator: "Thank you for your additional information. Please understand, the Division of Insurance does not regulate United Parcel Service (UPS). We regulate only insurance carriers and without insurance information, I am unable to process a complaint. I will not review consumer reports off the internet; but I will review an insurance carrier's claim handling as it pertains to Nevada Revised Statutes (Nevada Law) and its adherence to policy language. In this case, it appears UPS is a self-funded group that is not regulated by the Division of Insurance. "

Self-funded? So basically, they make all the rules and change them whenever they want to. To me, this strikes of Big Business and this is completely unfair to the consumer.

Update by Ryoshan
May 02, 2017 9:01 am EDT

5/1
Received an email from my state's department of insurance stating that they couldn't do much without a claim number or insurance provider.

I never received a claim number and it is impossible to find the underwriter on the UPS website. Apparently they hide that sort of information on their site along with all other important bits of information which seems suspicious in my mind. If a company's practices are ethical, why hide things?

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11:15 am EDT

UPS delivery of product

I ordered package on the April 19, 2017.
The original delivery day was April 27, 2017. It is very important package for me and I made my plans around the date of arrival.
During the process of the shipment from US to Canada, the delivery date was changed to April 28, 2017. It was inconvenient, but I rearranged my plans. I scheduled to stay from work on that day to wait for delivery.
On April 28 about 1pm, package status change to: “On local truck”.
About 7 pm I started been concerned and called UPS Canada. I talked to the employee Ash (ID: PZA1MCR). Ash said to me that due to the high volume of packages the delivery times extended from 7pm to 8pm, but I guaranteed to get my package today. I changed my plans for the evening and stayed home to wait for package.
At 8:40pm I gave a call to UPS again and talked to employee Shela (ID: PZA1SXD). She told me clearly, that the package will be delivered today without doubt.
At about 11pm, I understood that all the above promises are not going happened and I called again. This time I had to call UPS International, because UPS Canada was closed for the weekend. I talked to employee Alan (ID: PZ2AG). All his answers were including words “probably”, “likely”. He was not able to provide decisive and clear answer in regards to what happened to my package, where it was, and when I am going to receive it. He said that PROBABLY on Monday only.
During entire time between 1:30 pm and 12am the online status of my package was “On local truck”. After midnight it suddenly changed to “In transit” with delivery on Monday May 1, 2017.
As you can see the following inconveniences were caused to me by UPS:
1. Original delivery date was changed to day later, which required rearrangement of plans
2. I had to cancel day at work to wait for package home. This packaged never arrived on that day
3. I stayed home entire day without been able to leave anywhere. It was supposed to happened latest at 7pm (according to UPS website)
4. Do I need to take a day off work on Monday again? What if package will not arrive again?
5. I was provided wrong info by the above UPS employees. It caused lots of frustration.
6. My entire weekend plans were affected by this service of UPS.

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6:55 pm EDT

UPS dressage leather gloves for english riding

After waiting for these gloves for a while, since they were coming from Ireland, I communicated with the shipper to find out about the delay. Surprisingly they told me they had been delivered at the front porch of my house last Monday, April 17th, and sent me the delivery confirmation slip. I immediately contacted UPS. The customer service rep told me that the address on that package had been changed, and that it was delivered to the correct address. I explained that I had never heard of that address and that another person had my package. They left a message for the Stafford, TX hub to call me back. A girl named Erica called me the next day and told me that the address was changed internally, and she didn't know why. She promised to send the driver out to recover the package. The next morning, Wednesday, I received a phone call from a very rude woman from the claims departments stating that it was about the claim. I explained that I had not filed a claim, and that I needed the package. She confirmed that no driver had been sent to recover the package. She started arguing with me and she hung up on me. I called back later that night to file a complain against her, but no one could tell me her name, and they just told me that she had closed the claim and that was the end of it. Today I have spent most of my day talking to different areas in UPS. At the end of the day I spoke to a supervisor in customer service named Tanner, and there was nothing he could say, except that the package supposedly came to my name, city, state and zip code, but no address. I told him that someone had inserted the address where the package was delivered at, and that I really thought this was an inside job. Think about it, any employee that has access to an area where they leave packages with no address can simply call a friend or family member, have them contact UPS, give them a tracking number and the name on the package, and simply give them their address and have them deliver the package to their address. It's as easy as that. Then the employee can get the package and try to exchange the merchandise for money, or other merchandise they like. Mr. Tanner did not know if they had an internal affairs department in UPS, nor any other department that could help me. He said that they had attempted to get the package and the person from the house where this package was left denied receiving any package. Of course not! It's a scam. Be aware out there, UPS is a really screwed up company. When this supervisor read me the notes from all my phone calls, basically it was lie after lie. Even after the complaint I filed against the claims dept. woman, there was a note saying that they had called me to apologize to me today, and I have not received any phone calls from UPS. They are liars, and a very irresponsible company. I will never, ever do business with them again, nor I will order anything that uses them. I still think this is an inside job at the Stafford, TX hub.

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8:38 am EDT
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UPS unethical behaviour

Shame on UPS
After giving me the run around and around for almost a month, they still do not comply with the fact that they have caused damage and refuse to refund the expenses they created.

Once more I explained that my grievances come from the fact that I was not told that any invoice or additional documents were needed.
Not on the phone by the ups information clerk prior to driving to Lod Ben Gurion airport (about 1 hour drive) nor at the ups premises when remitting the package.
Expenses* were incurred because of ups negligence and to say that ups is not responsible is preposterous.
*besides the travel time and expenses I had to refund the customer

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5:30 pm EDT

UPS package delivery

UPS made no attempt to contact us. We waited in all day for our package. They say someone with a name we've never heard of took delivery. In other words, UPS stole an expensive item from us. They left no notice, made no call, did not knock at our door or even send an email. To top it all off we cannot even connect with them as they are closed for 3 days for Easter. Who in their right mind would use UPS!

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12:32 am EDT
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UPS delivery of package

I called the ups terminal in colville Washington and complained about my package to wrong person. i told them I wanted it today as it contained food. the person said that they would deliver it today within 1 to 1 and a half hours. about 6 pm I received a call from the terminal from another person who wanted to know about the problem and I told him he said they would pick it up tomorrow and deliver it then, he said his manager said that is all they do. I'm not happy about this

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8:36 pm EDT
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UPS package delivered to wrong person.

I odered samsung phone from amazon and your delivery guy wrongly delivered it to one b.Hill.My name is kofi annan living 26 w.Kinney st.4a newark nj 07102.The tracking number of the package is ;9302120111401507431416.Pls let your delivery guy come to the building to retrieve the package for me, it is expensive i can't let it go.Looking foward to hear from you.Thank you.

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Update by Kofi Annan
Mar 26, 2017 8:39 pm EDT

pls do your best and let me get the package.

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9:04 pm EDT

UPS poor customer service!

I live in an apartment complex in Ocala florida down the street from a UPS facility that had my package with the conformation/tracking number 1Z89YE730300004610.. ITS A SHIRT! The driver arrived at around 1:45pm on the expected delivery date during the weekday "normal business hours" and left the car in my door stating they will try again tomorrow. underneath it has the option for the driver to leave the package at the front office but for some crazy reason probably just laziness he chose not too even after all the packages that I have had before left at the front office at 1:45pm on a weekday! so I called as soon as I made it back home and seen the ups card on the ground. I asked why it hasn't been dropped off at the font office and no one could answer my question. so I asked that they keep the package there so I can pick it up. no one every said that I would have a 5 day time limit! that is something you need to tell your customers period! today I call again because I went to retrieve my package and I am now being told its already place in one of the parked trucks on the property in Ocala. I asked kindly how to retrieve my package since its was currently still on the property and the lady in customer service at the store in Ocala facility told me that that I should have called yesterday cause she would have done something then but its too late my package is already in transit being sent back to the sender even though its still on the property I was currently driving on. now I am very kind understanding person but there is one thing I understand the most is customer service, I own a chain of restaurants and never once would I ever tell the customer what they should have done and where they went wrong. it seems that your company and all your employees have forgotten that the customer is always right. even though the truth is the customer is usually right. I have never in my life experienced such poor service in my life, and when I asked the young lady on the phone how to file a complaint she said "well whats your complaint?" Is this how UPS is ran? This is how you treat your customers? these are the people hired for customer service? People that talk back to your customers? that's just bad business and I cant tell you the last time ive ever filed a complaint..
In result I was rudely told that if I want my package I would have to contact the sender so they can resend it after they retrieve it.. and also I was told that I have to request for now on that I want my package dropped off at the damn office! since when do I have to request something so stupid?! what has changed? if im home I accept it, if im not they drop it at the front office especially at 1:50pm on a damn weekday! you have people they work in the company at the Ocala office that I wouldn't trust to answer any consumer questions, and let alone the fact talk to any of your customers with respect either! I will go out of my way to make sure to never use your services for the amount of disrespect I have received so far! and pleave if you are going to have somebody contact me about this complaint, which I assume not cause the poor customer service, make sure that you pick someone that knows how to answer a question without disrespecting me. it was just a long sleeved shirt!

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3:02 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

UPS - access point deliveries

I would like to know where I can file a formal complaint about UPS and their access point delivery. I am a shipper-I have shipped with UPS for over 25 years and now they have the option to decide who does and who does not get their packages delivered to them at the address that is on the label and for the service that they and I have paid for. I never...

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3:38 pm EDT

UPS nespresso delivery

3/15/2017 the driver threw the box of coffee over the fence again! It is printed in BIG letters FRAGILE! I am home, he does not even ring the door bell. I use to get Hello Fresh food, I had to cancel, because your driver ether brought the food late and I had to throw it out or threw it over the fence, and left it on the sun all afternoon. and had to out it in the garbage. This needs to stop. Once he /she threw a box of china from Macys over the fence. Don't this people get training?
I am getting to the point that if I order anything, I will request other than UPS shipment. If costumers do this, maybe your Company will clean up your ACT!

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8:19 am EST
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UPS schedule pick up from andriana furs

The Ups person rung the bell on 3-8-17, I responded by buzzin the bell,
The person never open the door .
So i went downstairs, i am on the 3rd floor and a senior citizen, when i arrived downstairs he was two doors down at another house and it was another person waiting on him trying to get his attention he ignored everyone and speed off real fast.
There was not a notice left or anything this happen at around 7pm.
A whole day gone for a rude and irresponsible person that refuse to do his job.
So I guess I will call Andriana furs and schedule another pickup.

Thank you
Willie Macon
[protected]

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8:46 am EST
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UPS package left out in rain

I've never had this problem before, but yesterday both of my UPS packages were left out by my front gate instead of my front porch. They got rained on and if it wasn't for my dog needing to go out, I would have never known the packages were out in the weather. The boxes were very wet. I even have a gate and a side porch so I can't figure out what the problem is and why these packages were not placed in a dry area. Not very happy.

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5:20 pm EST
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UPS package being delivered

On March 4th a package was delivered not to my door but on the sidewalk outside of my gate. If much daughter had not come home it would have still been there. Driver did not knock on door. This is unsatisfactory I have never experienced this with a delivery of a package from UPS. This package was coming from a mortgage company and had confidential information that could have been stolen

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Update by Hairston sherri
Mar 04, 2017 5:21 pm EST

Waiting on response.

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11:56 am EST
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UPS delivering personnel/truck driver

Delivery personnel/Delivery van driver has told me and our other staff that he does not have enough time for us to check visibly damaged boxes to see if the freight inside box has been damaged or not. He said his boss told him that he did not have to give us enough time to open box to look for damage. Our company policy requires incoming freight to be inspected for damage before signing.

Kenneth Lake
Duke Electric Warehouse Manager

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UPS Customer Reviews Overview

UPS is a global leader in logistics and transportation services, providing reliable and efficient delivery solutions to businesses and individuals worldwide. With a strong focus on customer satisfaction, UPS has received numerous positive reviews from satisfied customers.

One of the most notable strengths of UPS is its extensive network of delivery options, including ground, air, and ocean freight services. Customers appreciate the flexibility and convenience of these options, as well as the speed and reliability of UPS's delivery times.

Another key advantage of UPS is its advanced tracking and monitoring systems, which allow customers to easily track their shipments in real-time and receive updates on delivery status. This feature is particularly valuable for businesses that rely on timely and accurate delivery of goods.

In addition to its delivery services, UPS also offers a range of value-added services, such as packaging, printing, and mailbox services. These services are designed to help businesses streamline their operations and improve efficiency, while also saving time and money.

Overall, UPS has earned a reputation as a reliable and trustworthy logistics partner, with a strong commitment to customer satisfaction and a wide range of delivery and value-added services to meet the needs of businesses and individuals alike.

UPS In-depth Review

Website Design and User Experience: The UPS website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the information you need. The search function is efficient, allowing users to quickly locate specific services or track packages. Overall, the website provides a seamless user experience.

Range of Services Offered: UPS offers a comprehensive range of services to meet various shipping needs. From domestic to international shipping, they provide options for both individuals and businesses. Their services include express delivery, ground shipping, freight services, and specialized solutions for specific industries. With such a wide range of services, UPS caters to diverse shipping requirements.

Shipping Options and Pricing: UPS offers flexible shipping options to accommodate different budgets and delivery timelines. They provide various delivery speeds, including next-day, 2-day, and ground shipping. The pricing is competitive, and they offer transparent cost calculators to estimate shipping expenses. Additionally, UPS offers discounted rates for frequent shippers and businesses, making their services cost-effective.

Tracking and Delivery Updates: UPS provides excellent tracking and delivery updates. Their online tracking system allows users to monitor the progress of their shipments in real-time. They provide detailed information about the package's location, estimated delivery date, and any exceptions or delays. UPS also offers email and SMS notifications to keep customers informed about their package's status, ensuring a hassle-free shipping experience.

Customer Support and Communication: UPS offers reliable customer support and effective communication channels. Their customer service team is responsive and knowledgeable, assisting customers with any queries or concerns. They provide multiple contact options, including phone, email, and live chat. UPS also offers a comprehensive FAQ section and self-help resources on their website, ensuring customers can find answers to common questions easily.

Reliability and Timeliness of Deliveries: UPS is known for its reliability and timely deliveries. They have a strong track record of meeting delivery deadlines and ensuring packages arrive on time. With their extensive network and efficient logistics, UPS consistently delivers packages within the estimated timeframe. Customers can rely on UPS to handle their shipments with care and deliver them promptly.

International Shipping and Customs Handling: UPS excels in international shipping and customs handling. They have a global presence and offer seamless shipping solutions to over 220 countries and territories. UPS provides assistance with customs documentation, ensuring smooth clearance at international borders. They also offer specialized services for international shipments, such as customs brokerage and trade compliance solutions.

Packaging and Handling of Goods: UPS prioritizes the proper packaging and handling of goods. They provide guidelines and resources to help customers pack their shipments securely. UPS offers various packaging options, including their own branded packaging materials. Their trained staff ensures that packages are handled with care to prevent damage during transit, giving customers peace of mind.

Insurance and Claims Process: UPS offers insurance options to protect shipments against loss or damage. They provide coverage based on the declared value of the package. In the unfortunate event of a loss or damage, UPS has a straightforward claims process. Customers can file claims online and track the progress until resolution. UPS strives to provide fair compensation for any valid claims, ensuring customer satisfaction.

Sustainability and Environmental Initiatives: UPS is committed to sustainability and environmental initiatives. They actively work towards reducing their carbon footprint through various measures, such as optimizing delivery routes, using alternative fuels, and investing in eco-friendly technologies. UPS also offers carbon-neutral shipping options, allowing customers to offset the environmental impact of their shipments.

Overall Customer Satisfaction and Reviews: UPS has a strong reputation for customer satisfaction. They consistently receive positive reviews for their reliable services, timely deliveries, and excellent customer support. Customers appreciate the convenience and efficiency of UPS's shipping solutions. With their commitment to quality and continuous improvement, UPS remains a trusted choice for individuals and businesses alike.

How to file a complaint about UPS?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with UPS. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with UPS. Mention key areas such as:

  • Service issues: Delays, lost packages, or delivery errors.
  • Customer service interactions: Responsiveness, attitude, and resolution efforts.
  • Product handling: Condition of the package upon arrival.
  • Billing and charges: Any discrepancies or unexpected fees.
Include specifics of any transactions, tracking numbers, dates, and locations. Describe the nature of the issue, steps you took to resolve it with UPS, and the company's response. Explain how the issue has personally affected you, such as missed deadlines or financial loss.

5. Attaching supporting documents: Attach any relevant documents such as receipts, photos of the package, correspondence with customer service, etc. Be cautious not to include sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses incurred, and the 'Desired Outcome' field to clearly state what resolution you are seeking from UPS, whether it's a refund, an apology, or any other specific action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep track of your complaint by regularly checking for any updates or responses from UPS on ComplaintsBoard.com. Be prepared to engage in further communication if necessary.

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UPS contacts

Phone numbers

+1 (800) 742-5877 +1 (800) 782-7892 More phone numbers

Website

www.ups.com

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Use this comments board to leave complaints and reviews about UPS. Discuss the issues you have had with UPS and work with their customer service team to find a resolution.