Ulta Beauty

Just have to add that this robbery...they should know better and understand the negative publicity this brings.
Donna
Website Owner
http://magazinesforwomen.org

Ulta is still at it. Last night I tried to place an order for two items from their website. That is all that was in my cart. I double checked the balance due and put my payment infor in. The receipt page came up and they had charged me an extra $50.00 for another product I never even ordered?!?! Right away, I contacted them - both via their so called guest services email and by phone. In both cases I was told they could NOT cancell the order. The only solution they offered is that I can refuse the order and they will get around ot refunding the charges within 60 days of them receiving the return. AND... I am supposed to pay shipping. GRRRRR. Called to corporate got me right back to "guest services" - which is an oxy-###.

I have been a loyal customer for 15 to 20 years. NEVER, ever again will I spend a dime with them. EVER.

On 08/23/12, I made a purchase in a Tennessee Ulta store. Before leaving, the young lady at the register asked if I was interested in free issues of InStyle magazine. I clearly responded I was not. On 09/25/12 I come home to find an InStyle magazine. I contacted InStyle twice to cancel the subscription without any luck. They said that I had to call [protected] (ValueMags) to cancel. I followed their directions and realized that it is nothing but a recording that says to go online for contact information. I went to www.valuemags.com and to my dismay, there was no number to call and had to submit an online request for help. I decided to call Ulta directly because I was concerned that a company had my information such as my name, address and my credit card information without my consent! I spoke to a manager named Jeremy and he told me to call Ulta customer service at [protected]. I called and spoke to Tairasha. She was helpful in that she tried going through the same steps as I did to end up with nothing. Her next step was to send this concern to Ulta Corporate. She said that they will contact me within 48 hours. After this, I proceeded to call American Express to ensure a charge hadn't been placed yet on my card. Nothing yet, however, they mentioned that that sort of thing generally could take a couple of months to come forward. In all, I am very angry that someone has my information as well as my credit card information WITHOUT MY CONSENT. In addition, I CANNOT SPEAK WITH ANYONE WHO CAN HELP CANCEL THIS OR FIX THIS ISSUE. I have looked online and noticed that this same thing has happened to many people. They never agreed to this and now they are stuck with a subscription they cannot cancel and are paying $35 a month for. Please HELP!

This happened to me as well! I always refuse the 'free subscriptions' at Ulta, but just found a $16 charge on my debit card for Glamour magazine. I am so ticked off! Now I have to order a new debit card and dispute the charge. I used to spend a ton of money at Ulta - never again! And for the people who keep saying 'You had to sign something, you had to authorize it in some way, ' I absolutely did not! I will be filing a complaint about this!

This literally just happened to me on May 30, 2012. In Style refunded the money back to my account within 48 hours. I plan on calling Ulta to ask for a copy of what I signed, that gave them the right to hold my VISA debit card number and give it to In Style. This really pisses me off. I have a new card coming but I don't think I will even use it. I'm going back to writing checks to pay my bills, which will keep the post office in business, and I will think twice before I used by debit card again for anything but cash.

My daughter and I shopped at Ulta in last Fall. We were NEVER offered a free subscription. I have a Kindle and only subscribe that way. I would never ask for a magazine that is only full of ads and NO articles. Apparently I was charged in Dec for a subscription. I did not notice it on my bill. On Saturday, another charge of $24.95 was on my bill. I noticed this time. It was a "renewal". Don't you think it is interesting they never sent me a renewal notice and just charged my card. American Express has credited me for both charges and I have filed a fraud complaint with them. I have contacted the BBB and will NEVER shop at Ulta again. It turns out my mother is also a victim of this scam and was only aware when i told her. My father pays the bills and didn't notice the charges. We both had shopped at Ulta in Roseville, CA.

I notice a lot of people were offered free subscriptions. Please note we were NEVER offered a free or paid subscription. I know nothing in life is free! Clearly the cashiers are commissioned and they STOLE our credit card information.

This practice is intentionally deceitful, and the cashiers do NOT take the time to explain the true nature of the promotion. I realized today that I've accidentally been paying for an InStyle subscription for the past year. I remember saying "sure" when the cashier offered me a free trial subscription, but there was no further explanation, I never received a post card, and assumed there was some clerical error when the magazines kept coming ... not that I was reading them. Yes, I signed whatever fine print was hastily put in front of me in the always too-long check-out line, and yes it was easy to cancel the subscription once I realized what was happening, but the way it's presented is super-shady, and hopefully if enough of us register our grievance with the BBB and attorney general's office to put an end to it. In the meantime, I love the store too much to stop shopping there, but the people behind the counter and behind me in line will get an ear-full next time they try to offer me a subscription. I believe in full disclosure.

I understand the surprise charge being a day buster, but there is a card that must be signed in order for Instyle to charge a guest. I apologize to anyone that didn't sign it and got messed up, but to the rest, please be aware of what you are signing. Ulta employees are required to ask each and every guest if they would like the magazine. It is an extremely quick agreement to undo and Instyle is easy to work with. You can cancel your free trial subscription with a quick phone call or a 5 minute, hassle free visit to the website. I have signed up for the free trial and canceled it without any problems. 90% of the people that claim to be 'too busy' to cancel, aren't.

Does anyone remember signing something and not realizing what was signed? Appears in DEC I was duped and May they came to collect on me with a charge of $27 from my checking account. I was certain I hadn't signed anything but after further investigation they provided a signature card. But honestly, during the holiday season and a long line, is anyone standing there to read through fine print when we were told, hey, enjoy a complimentary magazine! just curious if anyone was hoodwinked, and didn't realize it till much much later. If you are sure you did not sign anything contact them and ask to see proof. Every Ulta store might handle it differently and with young unexperienced sales clerks who are being pushed to promote this deal, it stands to reason why so much confusion is out there. For something so cut and dry, why are all of us confused five or so months later? We can't all be delerious shoppers! lol

I just got charged today by In Style and was approached by Ulta in the exact same manner. They ask you if you want complimentary issues of In Stye- and thats all they disclaim, each and every time I have shopped there. Not once is there any disclosure during the store purchase that after you receive the complimentary magazine you have to cancel the subscription or you will be automatically charged on the same charge account you used during your UlTA purchase. My husband checks the mail so I am unaware if I received any paper notices regarding . Customer service at IN Style was quick to tell me I would get a refund so my monetary issue seems to be resolved. However (as much as I love the store) Ultas magazine bait and switch technique is deplorable, Im considering not shopping there anymore and filing a compaint.

I got a hair smoothening treatment done and I had a horbile experience. I would advice anyone to stay away from their salons. When I called up to tell about my problem they weren't even able to meet my appointment to correct it and they were really rude.

there are quality control aspects to Ulta's cosmetic lines. Where they are made doesn't mean they are bad. Please be educated and not judgmental for things that you know nothing about.

i have had the same issues with the sales reps at an ulta in my neighborhood. i dont know the store number but it is located at great northern shopping center in north olmsted ohio. the sales girl was so rude to me. i never have a good experience at ulta. i worked in high end retail for nearly my entire career. there is never an exception to the rule of treating customers well. this girl had terrible hair and hardly looked like a beauty consultant. in fact if i had seen her on the streets, i am assuming she would be more frumpy than a double dose of a roseanne marathon on a sunday afternoon. she was outright rude to me but not only mocked my question she told me it was weird that i didnt know the line of hair care i was looking for. i felt as if she was treating me like i was stealing something. i was planning on spending a couple hundred dollars as i transition my makeup and hair care routine witht the season change however i left my bag in the middle of an aisle and left the store totally pissed off. whoever hired this sad girl is obviously blind and deaf. she may have been hired based on her terrible looks and her huge round derierre.. i mean clearly someone felt sorry for her or they were afraid she would stare them down with her madusa face and they would turn into stone..

This happened to me too; however, they stole my money from my checking account without my knowledge. (I made my purchase with my debit card) Imagine my surprise when my account balance was $24.95 less than it should have been. Illegal? Possibly. I was not told I would be charged for a subscription. I wasn't even given any magazines in the store. They just did it without any authorization whatsoever. It couldn't have even been a misunderstanding, as I never subscribe to magazines. We have not stepped foot inside another Ulta store and we never will. Maybe they don't care, but I know as a parent of a teenage girl, Ulta is not getting a cent of the fortune I spend on cosmetics. If you continue to use Ulta, just be forwarned...make sure you check your checking/credit card account as soon as you check out to be sure you haven't paid for something you never bought. To call Ulta "thieves" is no exaggeration.

Ok well I have to give Ulta some credit. I called them Monday and the person I spoke with said she will give me a call back because they needed approval from a manager to deal with my issue. I asked her how long it would take then she said "as soon as I get the approval I will call you back." So I said ok and thanks. I came home later that day and no call so I called them again towards the end of the day. 2nd person I spoke with was better, she advised that I should have gotten an email and that the 1st person should have told me that it can take up to a day or two for them to call me back, which she did not. However the 1st person did ask me if I prefer a phone call or email so I said phone call but if she would have said it takes 2 days to respond I would have said email. Of course they never responded to my previous emails! this is why I said phone call. Anyway to make a long story short the 2nd person I spoke with said the manager had approved the request (no return phone call though!) earlier in that afternoon. They had resolved my matter but I had to ask again about a refund since I was overcharged on the order. 2nd person did whatever form she needed to fill out for this and I got an email later in the week saying they were processing my refund but that it can take 30 business days! Basically 2 cycles to show up on my card but I really don't want to chase after them in 60 days but I have a feeling I may need to. HOpefully they will just do it sooner because I don't feel like dealing with this. My best advice to you is to go into the store if you can. If you cannot and you buy from the website then if you have any issues just call them. Don't bother emailing them, it seems like they are too busy or short of staff to respond to their incoming service emails. Kudos for resolving part of my issue buy my verdict is still out regarding the eventual refund. Suggest they hire some additional staff in their service dept. maybe even just to respond to emails from customers if they are so swamped.

Ulta.com sucks! ONe of their items was not in stock but I still got charged full price! It was supposed to be on sale! They charged me full price for something I did not even receive! 3 emails to their service dept. this week and ZERO responses. One email sent through their website. To top it off UPS Basic did not deliver the package, or if they did someone stole it from the front of my door. Honestly first time I have had any problems with UPS here but I guess I cannot win this Friday the 13th! I am super mad I don't even want to deal with either one of them. I think I will just call my cc company to dispute the whole thing. This is totally ridiculous...Now they want me to wait until Monday to talk to someone @ Ulta, Geez excuse me like I didn't email them 3 times this week and no one got back to me.

ULTA.COM = horrible customer service response and follow up. AVOID AT ALL COSTS!

If it is an option for you and you are so inclined then just go into the store, but do yourself a huge favor. DO NOT shop on their website, no matter how good the offer sounds. You will just be in for a major head ache..

I will update my issues with this company on Monday with some more details after attempting to resolve a matter, but I generally agree with your feelings.

Rude, obnoxious employees. They're either too busy gossiping or planning their lunches to assist employees. And when they have to help when, they are condescending and snotty. Uneducated idiots and they think they're the most special people on the planet.

Hullo!

I used to work at Ulta. I know that Easter/Xmas/New Years/Prom season were always super busy but I've never heard of a policy denying someone a coupon for a busy period!
The only thing that I've heard of like that is a policy that states the employees are not able to use our discount on weekends and holiday periods since they want to fill the salon with full-paying customers.

Call/email customer service and say your points expired and that this Ulta denied you the use of your rewards. Usually, they will send you a letter with the unused points from the previous quarter-assuming you didn't cash them in already.

I once had a customer who never received her point certificates for the entire 3 years she had been signed up and had accrued a balance of over 100 points! She had a lot of fun "shopping" that day-hair done, three fragrances, and lots of little stuff. What I'm trying to say is, although Ulta has *many* faults, they do keep pretty good records of your points/point usage so stay persistent! I hope you read this, and best of luck!

I have to give props to Ulta.com customer service and also UPS. I had to call Ulta.com on MOnday to get my issue resolved, then later again n the day to get a status update. They did send me a couple of emails later this week and I got my order within 5 days, so my kudos to Ulta.com and to UPS. I have a few suggestions for anyone who may be in a similar position:
If you need service from Ulta.com just call them. Apparently they are too busy or short staffed to respond to customer service emails. Also be advised if they need to get a manager approval that they may not call you back for a couple of days at least, otherwise you should call them for an update.
UPS came through! Never had a problem w/the before. I think Ulta.com needs to change their shipping. the box they use says ULTA.COM in huge letters on the side, so anyone who sees the delivery driver carrying it and dropping it off at the house can get a general idea what is in it. I think this is an invitation for someone to steal the box! I think people are more inclined to steal the box when they have an idea what may be in it. Really does ulta think plastering their names on the side of cardboard boxes is effective advertising? Ridiculous!
Waiting for a partial refund from Ulta.com (up to 30 business days!) hopefully it will not take that long.

I generally agree with your sentiments but I am hestiant to post details since I have to call them Monday to try and get this matter resolved. Generally speaking I don't think I will do business w/them again due to poor service and multiple errors and frustration.

Ulta will always do an even exchange if you purchased the item with an ulta card(a rewards card that's free to sign up for). The best thing is you can have any employee look up the card by phone number. So if your friend in Dallas needed to exchange a fragrance you bought for them, they would just have to give the cashier your phone number. As long as you made the purchase within 60 days any associate can look up your transaction history and get the info needed to do any return or exchange. No recipe required!

The question is whether YOU, as in yourself, purchased it. No matter if it has an Ulta tag on it - it could be stolen. They would be taking back stolen merchandise for something that was never actually purchased. Your complaint lacks logic. From a company's perspective, it doesn't seem profitable to take exchanges without a receipt. Keep your receipt next time.

LOL. Sorry Drunkstik, but you really make yourself look like an ### and I think the rest of the realistic world would agree. Um, yeah, unless you've been living under a rock all of your life. Everyone knows that you can't return an item without a receipt. Get with it. Sounds like your just upset because you know you're in the wrong--you lost your receipt and can't find it. You need the money back that you spent on some perfume so you can pay a bill or something and now you're freaking out. My advice to you: be more organized. keep your receipts in a file so you don't run into an issue again. Its just that simple. Sorry, but you just don't have a leg to stand on here.

My card was overcharged since one of the items was supposed to be on sale but it was out of stock so their system automatically charged me for the other items full price instead of the sale price. Now I have to wait up to 30 business days for a refund, hopefully it will not take that long.
Best advice: CALL ulta.com customer service. Apparently they are too busy or short of staff to respond to their emails, but once I called them they took care of my issue within 24 hours. I will do business with them again but next time I may just go to the store.

I generally agree with your feelings. I have had issue with their online system and lack of response to service emails. I have had not had time to call them but I will try my luck on Monday and update with more info. and details about the situation.

Accusing a customer of stealing is a serious offense within Ulta's Company Policy. The company has SO much red tape and guidelines in regard to stopping shoplifters that it is nearly impossible to actually recover any loss. Unfortunetly people are human and not without fault. With that being said however I have personally seen associates let go for falsely accusing a shopper of shoplifting.
As far as recieving a "bonus" for apprehending a shoplifter..absolutely no bonus there. It is part of our job to keep the cost down for customers by deterring loss. With bad economy comes an increase of theft sadly enough. Im sorry for your experience and trust me there are sever consequences to these kind of actions behind the scene.