My experience with UAIG was the absolute worst customer service I have ever experienced from any company ever, and that is not the worst part of my experience with this company. First off I was everything, but cursed out when I simply ask for a proof of auto insurance card by Isabelle, who would not give her last name. This incident took place on 12/11/10 at approximately 11:30 a.m., and ended up so badly, I immediately cancelled my insurance with UAIG, and did a stop payment of the eft draft from my bank. Which at the time I thought was obviously the right choice, but boy didn't that turn out to be a big misconception. On 12/16/10 UAIG still went in my account, and attempted to take the payment out of my account. This was of course interrupted by the stop payment that was placed, but to my disbelief UAIG did not stop there. On 12/17/10 UAIG went back into my account, raising the dollar amount on the payment. This allowed them to avoid the stop payment, and draft the funds from my account. So feeling as though, I had just been the victim of a cyber bank robbery. I immediately contacted my bank via telephone, and explained what had happened in its entirety. My bank advised me to come into the branch, so I could be further assisted. Once at the bank, I brought a banker up to speed on the incident in its entirety. The banker then asked me to get an UAIG agent on the phone. I assumed so the banker could get the other side of the story, as well as to see what procedures could be taken from this point. Once the agent was on the phone, the banker and UAIG agent begin to speak on the unauthorized banking draft. Approximately two minutes into the conversation between the banker and UAIG agent, the banker stated, "ma'am please calm down, you don't have to curse nor yell at me. I'm only trying to see where do we go from here, " to the UAIG agent. It wasn't until the banker explained to the UAIG agent that the bank would be making a claim against there company, that the agent appeared to calm down. Then the UAIG agent begin to explain, how it was everyones else fought this incident had happened except for UAIG's. The banker advised the agent that companies do this type of manipulation to the stop payment system all the time, because they know if they raise the price by even one cent more it will allow them access to the funds. Immediately following this the UAIG agent asked the banker to place me on the phone. Once I was on the phone the agent asked me to get a copy of the bank draft, a proof of my new insurance, and proof of cancelation, then have it faxed it to them, and it would be taken care of. Well today is 12/22/10, and it still isn't taken care of. However the UAIG proof of insurance, which I no longer need showed up in the mail on 12/21/10. So I guess in short UAIG is saying Merry Christmas Too Me in the UAIG way. However the bank has filed a claim. So I am eagerly waiting to see the outcome of there findings.
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