TXU / CUSTOMER SERVICE
On Thursday, May 07, we contacted TXU for an emergency disconnect, to replace a faulty main breaker. We did this, and around 6 p.m. the following day we called TXU back to have our meter reconnected. This was the first of a great number of conversations that we had with 'customer service', or as we would later find out, was a call center in EL SALVADOR, that had no contact information with anyone in Texas. We were told (LIED to) over and over, that we were on the technicians list, and would be tended to by the end of their shift. We were told that for days. We had food go bad in the fridge. We had to stay in a hotel. As of today (MAY 13), we have YET to have a technician come replace the meter and lock it. Matter of fact, the FIRST agent that took our reconnect call was a man named CEASAR, who assured us a priority reconnect before midnight. We would later find out that this was incorrect information. We sat in our car waiting on a technician untill 12:30 a.m. Friday, May 08. That is when we went to a hotel for what was left of the night. A subsequent call was placed and I asked for a complaint to be filed against this 'customer care' employee, and that's when we were informed of TXU embursing us for our troubles. We have yet to hear anymore about that either.
So, will you please define CUSTOMER CARE??? Please explain how the people that you hire to deal with the public are poorly trained foreigners with poor command of the English language!
It would have been nice for this to have been tended to in a timely, professional manner.
Perhaps we should consider outsourcing our hopes as well.
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