[Resolved] TXU Energy Retail Company / I received a bonus gift card, and I was unable to use it. I have tried at least 15 times to get info on their recorded line.

Contact information:

Each time I call, I am eventually told I did not answer correctly, and to call again when I have the correct info . I keep trying, but I can never get an answer. I have been hung up on overtime I have called.
One day I was lucky, and got a live agent. He informed me that my $250.00 card was not valid, but the company would send me a check for $250.00.
This seems very strange to me.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Updated by Carolyn Calderon, Mar 27, 2017

    I just posted this complaint a few minutes ago, so I don't believe anything has transpired that could be considered an update.
    I have called them numerous times and each time I am told I did not answer correctly and hung up on. I am also told to call back when my information is correct.

  • TXU Energy Retail Company Customer Care's Response, Mar 28, 2017

    Carolyn Calderon - Please email [protected], include your contact/account information and our Social Media team will contact you right away.

Mar 27, 2017

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