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TXU Energy / RIP OFF !!!! SCAM BILLING!

Houston, TX, United States Review updated:
5
Okay this is my story with this messed up company.
They think they can just cheat people out of there hard earned money like it's nothing.

I have been paying almost the same amount for over 6 months and it's never went higher then
200.00. It's always around 147.00 exactly. They send me 1 statement each month so in october
they sent me 2 statements. saying that i owned them an extra 100.00 for only 7 days. i called them
5 different times and spoke to different representatives each time, they blamed the charges on hurricane ike
saying it was an estimated bill the first time and added on what was so said m left. this is so ridiculous.
I am closing my account with them and switching. with this rough economy going on, you would think
they could help you out but all i have to say for this company is that it's a CHEAT. They need to understand people's
problems and work with us, but they seriously don't. It's sad.
Li
0

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Ha
  15th of Jan, 2014
Agree Disagree 0 Votes
I had the same problems but mine is different i had a night time option but i didn't even used that much electric i work all day all i do just used night time plain from 10 pm To 6 am they always charge me 100 or 150 its the max but with last to months they send me the bill for 425 and 461 its so crazy so i cancel the service they end up charge in me 295 but i did ask the guy on the phone he saids it was 150 i ask him like 4 times then i called in and complain them so they supervisor said her heard that record it was right he said that but he still charge me 295 they are rip off they don't keep there word i will recommend everybody when they go with this service should right everything down and make sure the amount because they will said some thing else I'm glad that i switch it to a different company

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TXU Energy Retail Company Logo TXU Energy Retail Company
Customer Service
Overall Satisfaction Rating

84 Reviews
6555 Sierra Drive
Irving
TX
United States - 75039
+1 800 818 6132
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