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Two Small Men With Big Hearts Moving / Lack of honesty and integrity

United States Review updated:
3.55
this company has over 600 unresolved, unanswered complaints/lawsuits in Ontario alone - while the owners live in luxury. Don't be fooled by the sugary coated reviews shown - they have their own reps submit good stories to cover up the negligence, illegal double credit card billings, thefts. You are only a dollar sign - they don't give a crap about you or your contents. Ever wonder why loads are shifted between offices and delayed indefinitely, then show up without electronics and other specific valuables? It's no accident. They are on the bottom for a reason. They don't even treat their own office owners with honesty - just rip off and steal what you have worked hard for. Do your homework. Don't keep these guys in business. They will only continue to scam and thieve. There are many other great moving companies out there. Use them instead.
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Te
  10th of Oct, 2008
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We actually filed an official complaint against the Toronto office for their dishonest practice and have now been advised by the Consumer Protection Bureau that they will be charged. Anyone else wanting to provide sworn statements against this branch should contact the Consumer Protection Bureau of Ontario (they really do work).
Qu
  8th of Mar, 2010
Agree Disagree 0 Votes
I wish I had read all of these comments before I hired TSM Moving Ltd. (Total Service Moving), also known as "Two Small Men With Big Hearts Moving".

TSM Movers Ltd.:
- Improperly explained and misrepresented their insurance policies before the move began
- Almost completely destroyed our downstairs stairwell while moving a couch
- Damaged a number of furniture items
- Overcharged by several hours (i.e. charged when no work was being done)
- Movers exhibited unprofessional, unethical behavior
- Office agreed to accept complaint, but later lied and said I had submitted my complaint too late

Have you seen their BBB rap sheet? http://www.bbb.org/calgary/business-reviews/moving-and-storage-companies/tsm-total-service-moving-in-calgary-ab-36439

Avoid at ALL costs!!!

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