Doree Bonner International
reviews and complaints

On the surface, Doree Binner seems very professional and helpful. BUT.. the derailing terms the team use to identify what are packed in boxes is extremely important. Do not accept 'Misc' on the inventory sheets. When these boxes goes missing, Bonners will argue that they cannot confirm what was in them, and expect the client to accept this.

Do not allow them to pack any items that would cause distress or of value to you. When these items are lost, Bonners will refuse all knowledge of them, and expect the client to accept this.

Very important action: take video footage of each room 10mins prior to Bonners arrival. Be sure to have images of the complete room, especially where important items are situated. When any items goes missing, bonnets cannot refute, the items were in the room.

Bonners pack, removed and stored my full home for 9 months, upon return of my goods. Two boxes were missing, a gas stove was cracked and broken.

In one of the boxes was my jewelry box full of family pieces inherited from grandparents. Even though I queried this on the day with S.U. of the team who confirmed it had been taken. Bonners are stating it was never packed, it is not on the inventory list, S.U. cannot remember, there are no sign of the item on their footage or images of the job.

In short, they have either lost two boxes or deliberately kept these boxes and stolen my jewelry. So sar S.C. from Bonnets is doing everything he can to be obtuse and evasive. Promising to issue the images file, but not actually following through. Promising to pay for damages to gas stove, but finding ways to not follow through. The matter was reported to the pice in November, 6 months after the return of my goods, as Bonners refused to respond to enquires. At this time I was sure it was just misplaced and not intentional. However I now realise, this is not the case and will have to update my incident to theft.

I can safely say to avoid Doree Bonner. Boxes were missing entirely and items were stolen. The end to end experience was a disaster including a price hike due to them underestimating our contents, and made worse by finding boxes missing which contained expensive items. Our items arrived in two batches along with boxes belonging to another family, and both times our floors were damaged which the movers tried to deny. Our insurance claim was ignored. Really upsetting.

Hidden fees and delayed delivery

1- timing: my moving from london to ny, has taken 4 months already and i haven't yet received my goods.

2- hidden fees: after i have paid paid the quoted price, they want to charge me additional fees for concepts that were not listed on the contract nor were disclosed upfront.

I expect the company to deliver my goods and charge me what was agreed upon on the contract.

I have moved a lot, and never had such a bad experience. The estimate was 1/3 of the final cost. I was assured it would take from 3 to 6 week and my shipment took 4 months to arrive. I have a lot of antiques, which they promised to crate and did not. When my shipment was delivered it was delivered at 7:30 on a Saturday night by a firm that had left Philadelphia at 6 that morning. The shipping took 5 months from February to June to get my stuff from London to Boston, USA and everything was so mishandled that I lost more than I have ever lost in a move, and the insurance only covered loss, not damage. If I were still in the UK I would take them to court.