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PODS Enterprises Customer Service

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Complaints85
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Resolved1

PODS Enterprises, LLC

13535 Feather Sound Drive
Clearwater
New Hampshire
United States - 33762

Customer Support Phone Numbers

1800 467 637(Australia) 0 0
+1 855 706 4758(Residential Customer Service) 0 0
+1 877 249 7637(Business Customer Service) 0 0
+1 866 930 7637(Marketing / Advertising Opportunities) 1 0
+1 866 667 5590(Corporate & Government Business Inquiries) 3 4
+44 161 300 9712(United Kingdom) 0 0
Plus

PODS Enterprises Complaints & Reviews

PODS Enterprises / moving

Cu
Sep 11, 2019

PODS EnterprisesThey could not figure out where to place the POD, so they left and we had to reschedule a week later. This is despite the fact that I spent substantial time working with their representative to make sure they understood EXACTLY where the POD was to be placed. I even shared a satellite...

PODS Enterprises / pod size

Re
Aug 03, 2019

PODS EnterprisesI ordered a POD for my move from FL to TX and was told by the customer service rep that a 7x7 would fit all of the belongings I described to him. I asked him twice to verify that I didn't need a larger POD and he said no. When the POD arrived, the movers I hired said there was no way all...

PODS Enterprises / customer service representative

Ma
Jul 27, 2019

Called pods today and spoke to a rep named Denise. Never have we ever dealt with someone in customer service that was as unprofessional and unethical as this woman. After a half hour we demanded to speak to a supervisor, which she refused every time we asked. She also refused to give u...

PODS Enterprises / new customer

Mi
Jun 29, 2019

PODS EnterprisesDo not use this company. First our delivery wasnt delivered on time. Then when delivered the door wouldnt open. The guy came out to cut the door open and cut it open and said that was all he could do and to basically have 2 people hold the doors open. Ridiculously especially when having to...

PODS Enterprises / pods delivery

K1
Jun 29, 2019

I cannot get an answer from PODS regarding where my containers are and why they are not on time. Meanwhile I have my entire family moving (horses, cats, dogs, kids) over 700 miles from home and I have no resolution to my problem and no help from the pods company. In a stressful time of...

PODS Enterprises / delivery date not honored

Ga
Jun 10, 2019

Hello order #1271705 Today I found out that my delivery date of June 12th could not be honored due to a processing error within Pods logistics process. I had called in on May 28 to reserve the June 12th delivery date, and was told that they would get back about the 3hr window, and would focu...

PODS / storage and delivery

He
Jun 03, 2019

Acct#[protected] I have been using PODS since 11.27.2018 to store my house hold items after the sale of my home in Tacoma, paying $261.99 a month while I looked for a new home to purchase. Per their website it clearly states that one of their servicing areas is Yelm so when I purchased my...

PODS / delivery failure

Ja
Apr 08, 2019

We contracted with PODS on 7/25/18 and accepted delivery of 2 PODS on 10/8/18 to our address in Indiana. At the time we contracted with them, we told them we would want to store in San Antonio for several months and ultimately have the PODS delivered to our new address at zipcode 78026...

PODS / delivery

Sa
Apr 04, 2019

Good Morning, My name is Samantha Lisa, My mother Gwendolyn Lamanna who lived in Wilmington, North Carolina passed away January 8, 2019 from a long time battle with Metastatic Breast Cancer. I am a 30 year old newly married young woman, who lives in Long Island, New York and since being my...

PODS / franchise

Po
Nov 16, 2018

Your unmanned facilities, are just that. You can call, but the individual you speak with is in another city. You van call, get a voicemail, it'll be full, or leave a message, but get no response. Many of PODS employees seem pissed about doing their job. Truck drivers delivering the PODS to...

PODS / moving

Lc
Oct 09, 2018

Quoted that I would receive full months rent refund if pickup within 4 days. So she scheduled the pick up. Told I would have to imitate call after container was picked up to receive refund. I called and was informed for my area " Baltimore" the window was 3 days. So I am to rec 1/2 credit...

PODS / driveway damage

Na
Sep 18, 2018

I moved out of Los Angeles for a relocation to Houston. In LA the PODS driver did a good job. He took the robot crane off the truck in order to place the POD in the driver. He said it's the way to handle to avoid damage to home property, "driveway", In Houston, we purchased a new home which...

PODS / pods customer service

Ra
Sep 10, 2018

The short answer to any question you ask PODS is if the contract says something that is it, there is no room for life happening. The PODS are NOT the size they say they are, maybe external, but internal you lose ~8" across and ~1' in length, so keep that in mind. Called in to state the...

PODS / property damage

Er
Sep 03, 2018

I used two 16 foot pods to move from MO to PA. Both containers were loaded by Moving Staffers which s one the PODS referrals for this type of job https://www.pods.com/loading-referrals. These referrals are familiar with PODS recommended packaging and loading techniques to secure everything...

[Resolved] PODS / lack of communication, responsiveness

12
Jul 30, 2018

Our POD was scheduled to be delivered on Friday. When it came, the door was jammed and unable to be opened. The delivery driver, Glenn, told us he would be returning it to storage and they could possibly deliver it again within a couple of days. We asked to return the lock on to the unit...

PODS / pods - move to canada

Ki
Jul 04, 2018

Months before my wife, kids and I moved to Vancouver, we researched a number of moving services and found that PODS fit our circumstances the best. We spoke to them and told them that we were moving from Los Angeles to Vancouver, BC and asked if they did international moves. They told u...

PODS / pickup to storage

Ni
Jul 03, 2018

I will make this short and sweet but I am very upset by the service I am recieveing being put to different customer service rep each time a call with promise to return call and has not happened once. I had requested a return to storage a week ago, as my house was being closed today and...

PODS / service

Ma
Jun 26, 2018

Although the PODS that we are using for a military move have been at the destination for over a week, we are having issues with having our PODS delivered to our new home. It will take nearly two weeks for the PODS to delivered which has resulted in an additional month of rental fees. We...

PODS / delivery

Re
Jun 20, 2018

I need help, I moved to maine with my two girls. One is 3 mouths the other 10, so some of you can understand when I say "please no!" Our home is in perry maine, 04667 and the pods location portland. I am told I have to unload all my stuff at portland then reload on a truck I rent. Help 😰 I...

PODS / I am upset about customer service manager tonyia bennet and her inability to help navigate the problem we are having with pods!

Ji
Apr 29, 2018

We called to set up PODS and were told we could get out things whenever needed with 24 hours notice excluding Sundays and holidays. Now that we need our POD, they want over a week to deliver it! This is absolute garbage. I plan to blast my experience ALL over Social media, and encourage...

PODS / billing practices

Sa
Dec 27, 2017

We recently moved from California to Washington State and used 6 Pods. Now I'm trying to check the billing, and it's almost impossible. The website has links to individual invoice PDFs, but these don't have container numbers, so there is no way to know which pod the charge is for. I called...

PODS / insurance policy

Cu
Dec 09, 2017

PODSWe inquired about a Pod for a long distance move in April of 2017. We received a quote and went through it very thoroughly with the agent on the phone . We agreed on the price, booked our Pod and recorded the quote reference #. Our Pod was to be picked up at our home in St.Albert, Ab. In...

PODS / truck driver

It
Oct 31, 2017

I don't know if you have GPS to track your drivers but if you do, the driver on Bailey Boswell in Fort Worth TX 76131 at 1:30 pm 10/31/17 needs to be fired. He ripped apart a construction sign and because he tried to make a u-turn where one was not legal and ended up blocking traffic. I...

PODS / pods storage unit and moving

Ni
Sep 22, 2017

I have never had such a horrible experience at any place I've ever used for services.I've had my pods account for about 2 years and during that time pods has changed policies without notifying me, given me inaccurate information about my account and balance, took their time returning my...

PODS / container moving and storage

Po
Jul 05, 2017

PODSWe ordered four pods for our move from minnesota to oklahoma and loaded them ourselves with help from friends and neighbors. The first pod we received (61719bx) was brand new and we put our dining room set and our teak bookcases in this particular pod as well as some other furniture and...

PODS / customer service

Li
Jun 22, 2017

On a Friday, I had submitted a request via the customer service line to have my POD taken down to access it on the following Monday. I was assured that it would be available Monday morning. I arrived late Monday morning and the POD was not there. I went to the office to ask and there wa...

PODS = Crooks with Billing System / pods billing practices are very shady.

Ch
May 30, 2017

PODS bills out of the Blue for Future services...then gives a Refund. With no notice, warning or approval they charged my Card $265.09 Bad, shady bordering on fraudulent business practices. The billing system is a sham. PODS knowingly charged me $169.00 for June 2017. Gave no notice, and...

Pods Storage / storage container

De
Apr 03, 2017

First and last time I will use pods. The only positive experience I had with them was with the drop off and pickup. Other than that, I have spent the last 8 months fighting with them over billing. For a service that you pay $220 a month for, you would expect much much better back end system...

PODS / started placing charging my debit card after over 2 years

To
Mar 02, 2017

I am so frustrated with PODS service. First they significantly lowered areas they will service and yesterday I noticed they have begun charging my credit card for my PODs storage. When I called, customer service attitude was cold and uncaring, said their policy had changed and they were...

PODS - Portable On Demand Storage / customer service

Do
Jan 02, 2017

I have been so entirely frustrated with PODS and especially with the inability to speak to a local representative who is in Milpitas, California, but I cannot get a phone or email to contact them. They refused to set a pick up date for the units and so I am disputing current and future...

PODS Moving & Storage / can not get pods to remove there unit from my property

Do
Oct 27, 2016

Pods has lied to me for the removal of there unit from my property from 10/25/2016 thru 10/27/2016. There customer service dept. has told me nothing but lies concerning the removal of there unit from my property. First I was told that it would be removed on 10/25/5016 and that did not...

PODS - Portable On Demand Storage / refused delivery

Re
Dec 19, 2015

After taking my pod and telling me they can deliver anywhere in western oregon they refused to deliver saying Cannon Beach was not in thier delivery area - now they have my stuff and I have to pay 2000 to get it unloaded onto a truck Customer service just doesnt care - they are too big and...

PODS / pods it my car

Jg
Jan 28, 2015

PODS dropped of a pod on our narrow Portland Oregon streets for my new neighbor when he moved in. When the picked up the pod they obviously had issues with the narrow streets proceeding to tear up the neighbors yard and backing into my car (fairly nice sports car) in the process. Filed...

PODS / pricing

Md
Jul 26, 2014

Do not use PODS they will take money unauthorized from your bank account. They are unethical. They took an extra 120 and called it insurance? They did not deliver on their services and kept changing prices. The quote they send you in email will not be what you pay. They sent me email after...

PODS / delivery - pod setting

Ju
Jul 14, 2014

Ordered a POD to store one room of furniture. Property incurred water damage due to broken water line. I wanted to temporarily store my furniture in a container while the damage was repaired. Ordered the unit on-line. It was delivered on the day promised. However, it was dropped with the...

PODS / poor costumer service/ inflexible policies

Ve
May 07, 2013

After paying PODS to house my articles since October 2011 for $270 a month, I discovered the company will has no policy (in fact the rep- Jason seemed to relish informing me) that they would charge me an entire additional month rent on top of the $107 drop off and pick up charge although...

PODS / delivery of goods

Ly
Apr 13, 2013

I will never use PODS again! We negotiated to have our household goods moved from Florida to Arizoa thinking, yes it's a little more expensive than doing it ourselves, but they will get it to us safe and sound. Someone forgot to mention to PODS that getting it to you on the date they...

PODS / pods - this company sucks and employees are unprofessional

Jk
Jan 30, 2013

I got a response from a a lady named [protected]@podssocial.com to send details of my account and then I did follow up with this lady after a month and she assured that she is going to talk with her executive resolution team to resolve my issues with pods. After few days I got an e-mail from...

PODS / hijacked my stuff

Fi
Jan 11, 2013

I called to get my stuff delivered. I live 60 miles from where the POD is stored but they want to charge me $720 to deliver my stuff. They are holding my stuff for ransom!! The issue, as they explained it to me, is that I live in a territory served by a different franchisee than the one...

PODS / beware of weight limit

La
Oct 13, 2012

Beware of the new interstate agreement form they ask you to approve. It has recently been changed to specify a maximum weight in ANY of the container sizes you rent. Here is the revised text: the maximum weight of Tenant’s property shall not exceed 4, 400 pounds contained in either...