Good Greek Moving & Storage
reviews and complaints

No Stars...We contracted with them on May 2nd and everything seemed to be going smoothly until we received a phone call this morning that our household goods were an hour out from the destination; 1500 miles of Jupiter! Never did we get a phone call from them telling us they were ready to leave Florida although 1 employee actually argued with me today that he had called either me or the other person on the contract. Both of our phones show that a call did not come from them confirming the delivery date of TODAY. We scrambled to find help (3 men we have to pay for their services) to meet the truck, prepare an area in the garage & NOT in the house where everything could be unloaded. The painting in the house won't be completed until the end of the week is why the furniture couldn't be put inside. Good Greek Moving & Storage has not communicated according to what they initially told us and an employee wants to argue he's right; not a good business practice..Since all phone calls are recorded they simply have to produce the recording of calling us with the truck's schedule!
Stay tuned as this unfolds and I only hope they consider their reputation before my next review.

Sadly Good Greek was a total disaster to deal with. They were the only bad experience we had with our home renovation, every contractor and sub did their job, even the city of WP Beach was easy to work with.. Good Greek damaged thousands of dollars worth of electronics, 65 inch TV, Peloton, Dish Washer, Lladro, China, Art, displays, clothing, (the list goes on), and tried to ignore us with stories on the phone about how sorry they were and how they would get right back to us about our problems. After 5 phone calls, a rude manager told me that we had put in a claim and that I had to make sure it was complete as i could only file one claim. After 5 minutes I got him to admit I never put in a client and that he had emailed us a claim form. Short version, buyer beware as this is all a *** since the documents you sign when they are doing the moving and storage contract state that you are only allowed 50 cents per pound of what is moved, and stored. We were never offered any additional insurance options, we were just left with thousands dollars of damage and a terrible taste in our mouths. Anyone who wants to ask us about this personally we will be glad to go into ll the DOCUMENTED detail so you do not have the same experience.
*** and

They promote they are the "best moving company in South Florida". They responded to me quickly but offered me a "second moving date of the day" in which 3 personnel arrived at my house at 3:30 p.m. It took them 10 hours to move me 1/8 of a mile. They finished slowly at 1:30 a.m. (11 hours total charge with 17% up-charge.) Most insultingly I was given $1700 quote for a move I have done with the same furniture 4 times in the last 5 years and it has never exceeded $2000, yet they charged me almost $4000 ($3949 to be exact!) with an additional underhanded *** of $150 for tips to move a granite table which they said they could not do with the limited personnel they had available, but which I stated emphatically when I ordered the service. Additionally it was never explained to me when I contracted for the service that once they loaded the truck my furniture would be HELD HISTAGE until I paid the full amount of their "anticipated" unloading time. This service included 3 unprofessional boys who who took a one hour break for dinner at 8:00 p.m.; one of whom work was constantly on his cell phone throughout the service. Not only am I upset about the attitude of the workers and their unprofessional-ism but when I called the company they refused to acknowledge my quote.

I was told the movers will be at my place way before 9am so they could start packing and disassembling furniture. The elevator in my building "opens" for movers and such at 9am. I was told that way they would be ready to take things down exactly at 9. But they didn't show up until 9:30am.
Everything started pretty fast and they were moving along quickly but after a couple of hours I could tell they lost steam. When they arrived at the delivery location, they only unpacked the furniture. They left several heavy boxes in the foyer/entryway (so my husband and I had to take them in). I have already found a broken lamp. The mirrors and paintings are still in their boxes. I am afraid I will find something else broken.

As they were packing up at the pick up location, they forgot 2 items: a screen/room divider made of wood and a small China cabinet until I reminded them. They ran out of those thick furniture covers (that look like bedspreads) so they packed those 2 things with pieces of other boxes and that clear packing material.

I was told by the rep that came to our place the week before that the whole process would take 4 hours: from packing, to pick up, to delivery and assembling back the furniture. Well, it took them 8 hours!

It was a very pricey move, so I was not expecting any of these things to happen.

Good Greek Moving moved us from Pompano Beach, FL to Greenville, SC in April . The initial meeting and quoting was very professional. However, when the movers showed up extremely late, they did NOT have the required inventory tags to keep an accurate count of boxes and belongings. We tried to label stuff on our own w/ markers but missed quite a few items. We were a little relieved when our stuff was loaded on a smaller truck and wasn't sharing space w/ any body else' belongings. However, when the movers arrived in Greenville, it was in a different truck w/ other peoples items. We had to do a ton of rehab on the house we bought and had to load everything in our garage. Again, NO INVENTORY TAGS. After about 2 months of work on the house, we started unloading boxes. It was at that time we noticed multiple clothing items missing. We estimated at least 3 clothing boxes were missing that had our most expensive formal wear items. We estimate $[protected] worth of items GONE. We purchased the Movinginsurance.com extra insurance for this very reason. However, they say we missed the window to file a claim. Good Greek did NOTHING to assist in this issue when I asked them to intervene. Movinginsurance.com is obviously a scam to get money and not deliver on any claim even thought we WERE within the window to file a claim. I will never use them nor would I ever recommend them.

WORST MOVING EXPERIENCE EVER! This company will nickel & dime, overcharge, & then say they will "make it right" & do nothing but make excuses. I used Good Greek in 2019 for a move from Boynton Beach to WPB. The move cost $1100. In Sept of 2020, I needed to move again. I called Good Greek & made the reservation. The move was less than 1 mile, literally 3 streets. I was told that it would cost "about the same" if it were the same furniture. It was the exact same furniture. Once the movers had my furniture at the new place, I was charged for the move... $2013.34! Good Greek gave multiple excuses as to why this move costs so much more, such as... 1) it was $149/hr in 2019 & now it's $159/hr, 2) we sent 3 men in 2019 & only sent 2 this year, & 3) the extra hr that is charged for their transit to & from the warehouse was considered "overtime". I understand an increase in costs, but I was told when the move was confirmed that again... "it will be about the same as last time." A negative review was place on Yelp! & a reply that apologized & told me to contact customer service to "make things right" soon appeared. After having to make several calls, not being called back, & then speaking with "customer service" multiple times, I was told that there was nothing that could be done. In the end, I was offered $100+. Overall, extremely poor customer service & only concerned with the bottom line.

I am sorely disappointed with my move experience. I had an excellent meeting with the salesperson. Your company was not the lowest price but you offered to me a sense of security with the ability to be flexible on move times and the ability for company personnel to look in on move progress directly from your office. Unfortunately the moving team that was sent to me, tried to tell me that I had to again sign separate paperwork or as the drive told me "we will not move you." He stood over me as I called the office, I guess that was to be intimidating. That was my first encounter with the office when they told me it was a language barrier. Why would you send someone that could misunderstand my instructions? When they left the apartment I was moving from they left Gatorade bottle in front of the unit. When the truck arrived at the new location they were given instructions. All of the items on the truck were left on the first floor including items clearly labeled as bedroom and wardrobe boxes. The drive absolutely refused to go to the second level. I have photos of the numerous boxes left for me to move around which I physically could not move. The driver said he couldn't move it because of the time restrictions of the complex although this information was given to the company in advance of my move. Although the move was on August 31 I still have not been able to move all the items upstairs. The very last thing the drive said to me prior to leaving is that I should have paid more. The experience was one that I would never expected from this company and I would never recommend anyone use them.

As I expressed to *** this had to be the worst moving service Ever.!
We were finally able to sort through the mess left behind by Good Greek moving. I cannot begin to tell you how disgusted I am with the experience with this moving company. I was so certain, Good Greek Movers would provide me with reliable, top-of-the-line service while respecting my personal property, not the case.
To begin with, your staff was so far from professional, showed up in a no name rental truck not displaying the Good Greek Logo. They not only disrespected our belongings but they refused to fill the truck, forcing us to rent 2 more small U haul trailers.
We were also asked - "How can we afford a sweet "house" like this". I was also guilted into providing a large tip. I was taken advantage of because my husband was not on premise.
But of even greater concern, all of our expensive furnishings and new floors / walls were damaged and/gauged.
Everything from the bed frame, mattress, mini refrigerator, rare Harley tool chest, glassware, Restoration Hardware and Pottery Barn were all damaged in one way or another. Besides monetary losses due to damages, some of these items to replace *** cost thousands, what we paid thousands for, now looks old and destroyed.
This experience added unnecessary stress to what I hoped would be a happy experience. Given your high fees compared to other moving companies, I thought this would be a smooth move from our townhome to our new house. (Local) We paid thousands of dollars $7,850.00 in total, we ended up doing most of the work and paid extra. I am Beyond Heartbroken and would never Recommend this company...
I would have been better off dumping the stuff at the side of the road and spending the money on New Furnishings.

I decided to use this company because of their adverting on TV and their support of the locals sports teams. Boy, was I surprised and disappointed in how inept and uncaring this company is.
On Friday 10/02 I called Good Greek to find out the schedule for pickup the next morning. The gal on the phone me that we are the first pickup Saturday morning and that they would arrive between 6 and 8 am. We sat in and house all packed up waiting for them to arrive. At 8:20 I received a call saying that they were running late and would be there around noon. Just more lies. Without going thru each and every call I placed and each and every lie I was told. The truck finally arrived at 6:30 pm. The team prepped the truck to start. We then walked thru the house to show them what was being moved. Next thing I knew they were heading for their truck. They told me it was to late and would not move us that evening. Off they went. At one point they even told me that they would send 2 trucks to expedite the move. Again more lies. I asked a minimum of 10 times to either get *** the owners phone number or have *** call me directly. I was told over and over that "*** the owner" "does not work weekends". At this point all I wanted was someone to be truthful with me. The truck finally showed up at 7:45 Sunday morning. I will also be putting in a complaint with the State of Florida Attorney General. Consumers should be protected, not held hostage by companies with these business practices. In closing, none of this would have happened if we were just told the truth up front. It is now after 1 pm on Monday and still no call from "The Good Greek ***". What a joke. I am sure if we worked for the Miami Dolphin's, Marlins, Hurricanes or Gators we would have been treated totally different. Shame on them. I gave them 1 star only because the team that showed up on Sunday morning were great. I wish they had a better company to work for.

They force you to sign and pay upfront before the job is even complete. They frualuantly forced me to be charged for service from 7:30 to 11:30am or else the movers would not continue moving everything without payment. Not only that but they email you a virtual doc to sign the day before that forces you to enter your credit card information or else it does not allow you to finish. But worse, in person they force you to fill out your credit card info again on printed version! And then they call their customer service line and provide the CC info... out loud, and outside! With the money scam that they have going on, the fact that this company can't afford credit card readers is beyond me, absolutely no security in payment. Their contract clearly stated 2 hours minimum at $159/hr, + I had to pay $159 (advised for 1 time charge for travel fee) and they mentioned that there would be a 17% surcharge. I needed to move a king size frame, dresser, end table, rug, and couch to my condo, only 2nd floor. And all the items were located in a storage unit. So when they arrived at 7:30am, they left the storage unit at 8am and arrived at my condo at 8:30sm (distance was 5.7 miles) They finished moving everything inside by 9:50am, so it was rounded to 10am finish time. So I should be charged for 2.5 hours of labor + 1 hour of travel time 3.5 × $159 = $556.50 + ($94.60) 17% surcharge total = $651.10. If they charge tax it should be an additional $45.58 making it $696.68 total... keep in mind I already paid a $100 deposit so I should have had a remaining balance of $596.68 but I was charged 836.98 (if you include the deposit the total was $936.98). I have called several times for an itemized receipt for proper review, but they say they will and I never receive it. They only gave me a refund of 96.02, which does not equal a refund of 1.5 hours! With the tax and 17%. Which should be just under $300 of a refund! I am looking for to collect my stolen $200 from this company. The only good thing was that the movers were fast and friendly, and the furniture was not damaged. I feel sorry for the movers dealing with the customers directly because they should not have to deal with the lack of honesty and integrity in Good Greek's customer service, sketchy policies and fraudulant payments.

I had high expectations due to the confident, professional tone sent by company owner. My experience was very mixed.

Three guys showed up, two of them absolutely non conversant in English (only spoke Spanish), with lead guy speaking very very very limited English. From the moment the lead guy called from the gate of my development asking for my code, I knew he was at the wrong gate and told him exactly how to go around the main gate so the guard would let him in. He said "ok ok" like he understood. After 15 minutes of them not showing up, I called the main gate to see if they arrived. The guard said they had not. It takes 2 minutes to go from the gate they were at to the gate I sent them to. I got in my car, went to the gate they were at, and the main guy was out of his truck still trying to look up my name and code! I knew right then I was in trouble with this move. They followed me to my house, and the office called me stating they were having trouble getting into my development, and I told them what happened. I explained to office guy, who spoke English and Spanish, exactly how I wanted things loaded into my storage unit, with things I wanted access to by the front the unit so I could retrieve them as I needed. Basically, this was done, but not exactly how it should have been because i could not communicate with this crew. There was no bond, link, or read of any kind because of the lack of communication.

In addition, one of the guys carelessly loaded an iron bar stool on his dolly that toppled off the dolly because he did not set the stool correctly in the first place. Scratched the iron and broke the bottom plastic piece off the leg. He acted as though he did nothing wrong!

The other guy broke the leg off my foyer table. To my pleasant surprise, the lead guy went to the truck, brought out some tools, glue, etc. and attempted to fix the leg, Not sure how successful this attempt was, because piece is in storage and not in use.

On a positive note, you could see that this crew, for the vast amount of what they accomplished, had been trained how to do things properly. They really did have knowledge on how to move and relocate

However, carelessness and lack of concentration resulted in the breakages that occurred. and the lack of communication just set a tone of non caring. I was just another non Spanish speaker who they had to move. Yes...that is exactly the tone that was set. The lack of communication REALLY was the issue here.

I used Good Greek Moving to move my property from South Carolina to New York and could not have been happier. The two movers were great and really took care of my stuff. So when it was time for me to move my stuff, this time from a storage unit in New York to my new place in Virginia the first call I made was to Good Greek. This move was beyond terrible.

It starts with the mover *** calling saying that he is not bringing some of my items because they are flammable or broken (fan and other items). Well okay, I can understand but what I don't understand is all my belongs were packed up in either trash bags, 18 gallon totes, or chests. Nothing was openly viewable and I know nothing was broken when I left. So when I asked him about this, he admitted to going through my belongs. When I asked for pictures to show me what was being left and what was broken, he said he did not have time for that. Then they were late on delivery, and were extremely rude. The "broken items" or "flammable items" that no pictures were provided to proof such claim, were not brought plus other items were not delivered.

As soon as *** called saying he was not bringing some of my items, I started calling the company. Two days on phone with the company talking with 2 different manager, the operations manager, and a guy called Ace (who won't even take my calls) to get the same result: tough luck. Our Mover said it was flammable so it was flammable. When told it was the same exact items that they moved in May, they suddenly have no record of my move in May.

The company is jerking me around about my belongs being left behind and being broke. The items, the ones they claim are flammable, are: Kitchen utensils, a crock pot, coffee pot, laundry soap, Mr. Clean and a bucket plus other such items. The broken item they did not move was a standing fan that was missing one screw. They broke an antique glass lamp that was wrapped in sheets and blankets. It just needed to be boxed by them, but they broke it instead and instead owning up to it, they just denied it.

All I want are my belongs, which I paid to have delivered to me, delivered. I have pictures to proof that what was left behind is not flammable and the mover is a liar. Not only that, he is a thief, because I have other belongings missing that are not in the unit and yet was not delivered to me either. Not only that, the staff are rude and have done nothing but made fun of me thinking my problem is a huge joke.

I don't often bother to leave bad reviews, but I feel like future and potential customers need to be warned regarding Good Greek and their services. Honestly, at this point, it's been over a year since we moved, and we are still dealing with them. It's been an absolute comedy of errors. Some of our main issues are: 1. They didn't show up on the day we contracted them for. We clearly communicated that we needed to fly out right after they picked up our things, but we agreed to re-schedule our flights for the next day (the absolute cut off for when we had to leave) as they promised to send extra guys out and be done by 5pm (when we had to leave for the last flight). Lo and behold, they were not done when they said they would (in fact, they were there till 10pm), and we were left scrambling finding a neighbour who could stop by to let the guys out. 2. As a result of the above, A LOT of things were left behind. When we brought this to Good Greek's attention, they basically told us to take a hike. When we kept pressing the issue, they blamed us for not being there for the inspection (we would have gladly been there, had they showed up the day they said they would, or even finished up on time the next day). 3. They finally agreed to go and pick up the remaining items... but have now (a year later) still not delivered them. Whenever we call, they tell us that (Jenna? I may be wrong on the name) is not in right now, but they will leave her a message and get back to us. Every single time. Sometimes the guy on the phone will say that they will look for the items straight away and get back to me that day. Still waiting for them to call me back. 4. A number of items were broken, and we filed a claim with them (they make it as difficult as possible, and you have to send in printed pictures via mail). They "lost" the initial claim, so I re-sent it again, and have USPS proof of delivery. They have also confirmed (over the phone) that they received the claim, but every.single.time I call them to follow up, they are "just about to" send me an email to respond to the claim. Unsurprisingly, no email has been received (going on 7 months of "just about"s), and calling them further just gets you further lies. So in short- they won't show up when they are contracted to (not even the same day), will not pick up everything they promised thy would, will lose your items, and break quite a few in transit as well. So book them at your own risk. I've been trying to resolve this privately with them for over a year, only for the rep to lie on the phone and nobody every bothering to follow up re where our missing items are and answering our question re what compensation we have the right to for the broken items (one of them being an expensive antique table).

Hired them to move my personal belongings, clothes, kitchen and garage content on 7/15. They were given the scope of work and knew that we were not able to be present fir the move. They came, moved less than half of what was supposed to be moved, clogged my toilet and demanded payment or they wouldn't drip off my stuff they did get. I have plenty of pictures of what was left. Had to hire new company to finish. Called company and they told me to pound sand. $2,200. They charged for boxes that are all half full. Total scammers.

I hired Good Greek Moving and Storage move the contents of my home on 9/23. I specifically chose them because they claimed they could move my piano, as not all moving companies are willing to do this. When the movers came, I told them to be especially careful with my precious piano; however, when they were unpacking it I noted that they damaged the corner of the leg of the piano. The movers acknowledged the damage and took pictures as well. They told me to reach out to the office, which I did. The customer service rep which I dealt with apologized and told me he would attempt to make it right. I had to file a claim, but they only offered to pay $300, which isn't even half of the cost to repair it. After a few emails, it was apparent that they will not pay to repair the damage.

Got quote on phone based on sq footage and description of items. Relatively small move to a close by location. Actual hours charged (which I question,) were way more than quote. Charged $171 for 'supplies' which means shrink wrap and tape. They might have used $40 worth of those, so they WAY overcharge this. Charged 18% 'fuel surcharge,' but base it on hours, not fuel used or distance traveled. Ended up $274 in 'fuel surcharge' and they probably drove a TOTAL of 12 miles! Ridiculous. Tight move, getting lots of stuff into little place. They were not prepared to unload items in logical manner, so many things just got placed anywhere - a lot of extra moving work for me. Quite a few dings/scratches. Nothing worth claiming, but they managed to get black scrapes on white furniture that was completely wrapped in a moving blanket. Not sure anything can be done at this point, unless they do the right thing and consider the scope of the move and refund something. Customers BEWARE

We have moved 12 times over the years for work. These were not experienced movers. They just did not know what they were doing. They did not know how to treat quality wood furniture. They did not know how to tilt and twist large items through doors. They asked us how to move larger pieces of furniture. They did not complete the move for five days. Now the worst part, all the things they broke or damaged. Thousands in crystal including family heirlooms, a granite table, a shattered floor lamp, and numerous pieces of wood furniture that were not properly padded and have scrapes and dents. When I saw them rolling the round top of a $6,000 dining room table down the hallway on delivery, I knew there was going to be a lot of damage once we unpacked. Given their complete failure to to deliver what they promised, I am going to share our complete experience with anyone, everywhere, including their "official movers of" partners. They should understand just who they partnered with.

We hired Good Greek Moving & Storage for a Dec. 30th 2020 move.. When I booked them, They asked how many bedrooms etc.. I asked them if they could send someone to the house to see what all will need to go. I was told, that won't necessary.. I also told them , there is going to be an extra stop.. I was told NO problem.. When the movers arrived, the loaded up " All we can" I told them, but there's so much more here that has to go PLUS there's the extra stop.. Driver told me , he didn't know about an extra stop.. Until he went and got the paper work. Then he says "Ohh there it is, they usually put that on the front page up top.. They never went to the Extra Stop, they didn't even get ALL the stuff from the orginal stop. I attached numerous pictures of the poorly packed truck that was only 2/3's full ..I put in a claim and they offered me less then $100 for all the damaged items.. Told me: "I'll even round it up to $100, but you can't file a complaint or give a bad review. I want a refund

I was told one price for the move and no service person came to my home , then they wouldn't remove my items, and now they want 10,000for my furniture I called the good Greek moving, told Dalton I was on a budget, he quoted me 695.00 for the first 3 hrs and 179.00 each additional, 6 1/2 hours later the driver says I owe 3450.00 gas 675.00 storage 1200.00 labor 1400.00 and so I called the rep Kevin was rude and told me , they couldn't take my stuff off the truck and I would never see it again , I waited to speak to the manager Dalton that Monday and he told me there were other charges , I said u didn't say that and no one came to my house , it says 65% off your first long distance move and now they want 10,000 to bring my furniture to New York after falsely charging my friend April's credit card 3500.00 dollars , they told me they will auction my stuff off April 1 I can't even go on to get clothes or anything unless I give them 6671.00 I asked for 2 or 3 months of storage they said 150.00 a month now they say my furniture is in 8 volts at 150 each ! Please help ! The driver took all the paperwork and pulled off I was moving that day , I've been homeless and now I'm in a empty apartment!