Turkish Airlines
reviews and complaints

My flight was on the 24 of june 2017 my bags didn't arrive for two days. I went to the airport by my self to bring them. Inside the bags there were food but it all got expired and damaged because of the delay. My luggage reference is SAWTK33044 Im looking forward to solving this problem. In addition to that I paid for the taxi from bursa to the airport with my own money. So please Don't ignore my complaint.

Dorsal board bag - $150.00

6'0 Custom Action Surfboard - $1000.00

Custom FCS Fins - $110.00

Track top - $55.00

Surfboard Leash - $25.00

Rental Car for when I was told my board would arrive and I had to drive to Bordeaux airport just to find out it didn't arrive - $120.00

Cost to ship board to Bordeaux which you failed to do - $75.00

Round trip airfare for surfing trip which never happened because of your airline - 910.00

Your airline is terrible! I will never use this airline again. You also cost me a day at work because of a delayed flight. - 300.00

I fully expect to be refunded for everything if my luggage is not found and if it is found I want it returned immediately and still expect to be refunded for the rest of the costs accrued to your airlines terrible service. I will be in contact with my attorney and will be sure to post everything on social media!

Dear Turkish airlines administration office,

My name is Alaaeldin Elraggal. I live and study in Manchester, UK. I always choose Turkish airlines when I wish to go back to my country around the year. I am writing to you as I feel disappointed about a flight I had booked for my my wife and my 18 months kid.

I had a booked a business class flight for my wife Tasneem Hammad birthdate of 1st May 1992 and my kid Eyad Elraggal 9th March 2016
Their flight (TK1993) and reservation code of (RXL3UG) was on 27th August 2017 at 3:00 am from Alexandria Egypt Borg el Arab (HBE) airport to Manchester with a transit in Istanbul. However, when the passengers arrived in Istanbul, they were faced by a delay in the next flight to Manchester to be at 1:30 pm instead of 7:25 in morning. Because my wife is pregnant, she felt the stiuation vey exhusting as she had to wait more than 6 hours in the airport with 18 months old kid. My reason to choose Turkish airlines was their excellent reputition and high standards for comfort and ease they do for their passengers, apart from the short transit she was supposed to stay in Istanbul.

The scenario got much worse when she collected her luggages in Manchester. She found one of three luggages damaged and nearly opened with cloth getting out of it. I am sending to you some pictures of what happened to the luggage before I got ridd off it. She was crying when I met her in the airport as she was really depressed of the journey.

As I am a loyal customer to Turkish airlines and still believe in their excellent services and care for their passengers, I was hoping to have a compensation for what happened to my wife and my kid in their journey.

Kind regards,
Alaaeldin

Personal data:
name: Olga Krasikova,
nationality: Ukrainian,
passport: FE035621,
DOB: 15 June 1991

Me. Electronic ticket number for Olha Krasikova: [protected]
My child. Electronic ticket number for Emilia Krasikova: [protected]
Flight : Kiev-Istanbul Ataturk-Miami
Date: June 22, 2017

Claim: I as forced to pay for the Turkish visa, $30.00, because of the late arrival of my flight at the Ataturk airport, and thus missing my next flight to Miami. The Turkish airlines provided me with the hotel accommodation, however I needed n entrance visa for my child (an American citizen) while going to the hotel outside the airport.

The plane took off late from Kiev, and thus, as a consequence, the landing at the Ataturk airport was also late. Because of the 1 hour delay in the boarding, and thus 1 hour late arrival at the airport, I missed my next flight from Ataturk to Miami on the same day, 22 June 2017. I arrived at the Ataturk Airport at 13:30, whilst my second flight was also scheduled for 13:30 on 22 June. In this regard the Turkish Airlines accommodated me and my infant child with a hotel room for an overnight stay in Istanbul until the next available departure the day after my arrival. However, the Turkish border inspection guards, following their rules, demanded from me to pay for an entrance visa for my child who is an American citizen. I paid $30.00 for the entrance visa at the airport. I have the visa stamp available for filing as a supporting information.
My claim: I was not intended to enter Turkish territory nor to stay in Turkey while going from Kiev to Miami. Because of the delay and the resulting late arrival of the flight, I missed my second flight from Ataturk airport. Therefore, I want the Turkish Airlines to reimburse me the cost of the Turkish entrance visa for my child. I claim for $30.00 reimbursement.

Dear all,

I would like to raise a concern about my experience with your airlines.

My flight was booked from baku to rome (Through istanbul) on 12th of september at 13:05 on flight number tk333.
My connection between the flights in istanbul was supposed to be two hours (Arrival 15:20, departure 17:15). Choosing this specific flight I should have arrived on a needed time to be at my best friends bachelor party.
First of all, when we were about to land to istanbul, the plane was rounding in the sky about 40-50 minutes.in the end, it did not land at the destination, moreover it landed in another city called bursa. After the landing in bursa, we were sitting in the airplane about one hour, before we took off back to istanbul. Around 17:15 we finally arrived to ataturk international airport. Due to the lack of information provided by your company, we were not even told where to go to get the new tickets for our next flight. Despite this fact, I managed to find the counter, where your agent gave me a new ticket to my next flight which was at 22:20, tk1361. While I was already far away from the counter (Take into the consideration that I had my hand luggage, handbag and also a laptop), I looked at my ticket and realized that it was another name written on it: giovanni palazetti. How a company like turkish airlines, which is a part of star alliance, can possibly make such a mistake, while they have to check each persons passport and only after provide the ticket? So, I came back to the counter, the agent who gave me this ticket was already not there, there was only one person at the desk, who was busy and when I was trying to ask him something, he was not even reacting to my words, like I don’t exist. Then I entered a small room near this counter and they gave me a new ticket with my name, finally. As per my experience, all the flights that are delayed or caused any unexpected issues for more than two hours, the company has to provide their passengers with the place where they can rest and eat. Taking in consideration overall delay of my flight back to rome, which is already 7 hours, I bet I should have been provided at least with an access to the lounge for my obliged waiting period. Your agents, told me that I have to go to another counter which number is 215 and there I will be provided with a lounge. So, I came to this counter, explained my situation to a blonde lady, and gave her my ticket and passport. Instead of getting the lounge for making myself comfortable after this stressful flight and experience I had, I got the voucher for a food court. I asked her what is this for and she replied that with this I can go and eat in the food court. I replied to her that I can go and eat in a food court by myself, however I came here because I needed to get rest after my stress and I am very tired. For what she replied that it is all she can give and if I have any concerns I can go back to the first counter to which I have no access anymore because I have already passed a security check. I wanted to speak with the manager and she replied that he is not there. I asked her to call him/her to resolve this issue. She called him/her, she was speaking around 5 minutes and in the end she said: this is all we can give you. I said to her but where should I wait all this time with all these things I have to carry and she replied me in a rude manner that I have to take a rest in a food court. Since I did not have any option and I had no energy anymore, I went to the food court to find a place to sit. Can you imagine after all this stress from the flights, delay and my walks back and forth I had to sit on a wooden chair in a food court where, in addition to that, i’ve been told that I can only eat boiled chicken and rise or soup and rise. Since it was very uncomfortable and I know my rights I called to my agent who booked my tickets and asked him what I have to do. He informed me that I definitely have to get a voucher for a lounge to wait and I have to go and ask for it again. At the same time when I was going back I realized that the taxi that I ordered from fiumicino to my home, was already missed and I was charged for no show. With all this, I got back to the counter where I met a bold man, tk agent, around 32-37 age old, and I gave him my passport and I told him about my issues, asking him for a help. Then, in a very aggressive form he said that I can go and wait near the gate, for what I replied him that I am tired and I have a lot of time to wait and also the gate is not shown. Then he takes me to the big screen with all gates written and when we come there he starts to scream at me saying: what is this?! You don’t see, the gate is shown? For what, when I tried to reply something he nervously waves his hand saying: ooof! (Turkish emotion when somebody pisses you off. Time around 19:30-19:40+-). Then, he is leaving not even listening to me and I am still calling him and asking him to turn around and listen to me. Then he turns around, with his bloody-red eyes, full of anger, sticks his head to my cap, looking straight in my eyes and started to scream at me saying what do you want from me go to your gate, leave me alone (While again waving a hand as if he wants to hit me or scare me)! So, I got totally shocked and I told him: how can you speak to me in this way and touch me and try to scare me? I will call the police, where is the police here? And he replies: I am the police! So, I went to find the police guys by myself, whose office is near the food court, right in front of the global blue office, to ask for a help. I came back with a police guys which were very nice to me and when we started to talk with him he was still being aggressive and rude to me even in front of them. And I said that lets open camera and everybody will see what you were doing to me and also there are a lot of witnesses who can confirm your unacceptable behavior. So, the police guys told me that if I want to write a complain to their police I should go out of the departure area and I will miss my flight. So, they suggested me to write straight away to the turkish airlines and they said that you will take the necessary actions against such an inappropriate and vulgar behavior of your employee towards me. I was in a big shock of all what I have had experienced with your company and got a panic attack in hysterical expression which I never had in my life before and I got very scared. The police guys tried to calm me down and asked me to wash my face and go to the gate, so I could take my next flight on time. At around 20:15 I was at the gate number 301 (If I remember correctly). There was no place to sit and no ac, so I just sat on my luggage. Boarding time was at 21:20, but it was also delayed for one hour and a half. My arrival to rome was at 1:30 am, which caused me first of all, missing a very important life event of me and my friends, as well as, the biggest moral damage in my life, money and time. By writing this e-mail I hope that as a star alliance member, a company like turkish airlines, can not leave this case open. I urge you to support me and take all necessary actions to compensate all material and moral damages I experienced on 12th of september with turkish airlines.
I will be looking forward to hear from you.

Best regards,

Your customer ulviyya bunyatova

I was blessed to have the opportunity to go on a holy pilgrimage with my dad and brother this year. We traveled with Turkey Airlines which was the biggest dissapointment of our entire experience.

My elderly dad and younger brother was dependant on me to sort out all travel arrangements and deal with all the admin of our trip.

We traveled from Cape Town to Turkey and then from Turkey to Jeddah with no poblems.
When we came back and got to Turkey our nightmare started.

Our flight was scheduled for about 1:50am from Turkey to Cape Town and we decided to check in early and get our boarding passes. My dad and brothers was printed as per normal, but the consultant gave me a boarding pass that was hand written. I specifically told the guy that I dont want issues at the gate as my dad and brother was dependant on me, but he assured me wverything was ok and he just had a system problem and stamped the pass which made me feel comfortable.

When we got the gates, I handed my dad and brothers boarding pass and passports and they were advised to pass through the gates and when I handed mine to the gentleman he asked me to please stand one side as they will sort it out after the end of the line. There were 2 other south africans that had the same problem, so they kept us asside.

They asked my dad and brother to please board the plane as they will escort me to tje plane when they sort out my problem. A few minutes later, the closed the doors and shut down their computers and just left us standing there. We ran after them and they said our country doesnt want us back in the country.

The Plane took off with my dad and brother and I was left behind. No one had the ordasity to try to explain or help us. We spoke to numerous Turkey Airline staff and they all pushed us from pillar to post and treated us really badly. Thats when I decided to start recording the conversations and it is absolutely disgusting how we were treated.

After arguing and fighting for explainations it was decided that they will only give us one option and that was to fly us on the next flight to Johannesburg but we paid for tickets to Cape Town.

My dad and bother was very disturbed and my entire family was in a state of panic as i was not on the plane with my dad and brother. All arrangements of me landing with them was tarnished, my kids missed school, my wife took off work and all the food was a waist as everyone was informed I was not on the plane.

My wife had to run around to borrow money for a flight from Johannesburg to cape town when i was finally given a flight.

Like i said I have the recordings and all the info of this traumatizing matter.

I would like someone to investigate this matter and give me feedback aswell as compensate me for all the inconvenience caused, as i intend taking this matter further.

Urgently awaiting your response.

Yours sincerely

Moghammad Salih Floris
[protected]
[protected]@gmail.com

ID : [protected]
Passport : A06010255

I bought a two way ticket for travelling from Pullman, WA to Dhaka, Bangladesh on April 25, 2017.

My ticket number: [protected]/91.

Complete itinerary:
Departure flight: Pullman-> Seattle->San Francisco->Istanbul->Dhaka.
Return flight: Dhaka-> San Francisco->Seattle-> Pullman.

I had the international flights with Turkish Airlines. Domestic flights were from Alaska Airline. At August 3, I missed my flight from San Francisco to Istanbul due to the delay of Alaska airlines from Seattle to San Francisco. So Alaska Airlines re-issued the tickets for San Francisco to Istanbul and Istanbul to Dhaka flights. Turkish Airlines informed me that I need to use my same ticket for my returning flights. But at September 6, when I tried to check in from Dhaka Airport in Turkish Airlines, they didn't let me. According to their statement: "When we checked, it seems that your flights (03 August and 04 August) have been modified by your travel agency (Alaska Airlines). But nothing has been done for the flight on 06 September by your agency (Alaska Airlines). So you need to contact with your agency about it". So I contacted with Alaska Airlines and they said the ticket was okay and they have no idea why Turkish Airlines didn't let me in. Again they want me to contact Turkish Airlines. So I again contacted with Turkish Airlines, but they didn't do anything. I have no idea what was going on behind the system. As a passenger, I have no access to the system. Moreover, , Turkish Airlines clearly informed me to use the same ticket for returning. But now they completely ignore this part. So I had to buy a complete new return for Dhaka to San Francisco ticket which costed me around 1800$. Alaska Airlines told me that they would arrange my flights to Pullman, once I reach in San Francisco. This is verbal confirmation. I will reach San Fancisco September 7 and try to contact with Alaska's agent.

In this situation, I have no idea who to blame? Alaska Airlines or Turkish Airlines?

Please find the attachments for the reissued ticket by Alaska Airlines from SFO to DAC, My previous ticket and the ticket I bought for DAC to SFO.

My name is Tahani Sury,
Myself and my family members were traveling from Istanbul to San Francisco
My family member names are :
My husband :Eltaher Elgierari
My daughter: Mei Elgierari
My son: Mohamed Elgierari
MY son: Ali Elgierari
Our Airline Confirmation is UYXCLL and the flight was on Tuesday Aug 29th from Ataturk international airport to San Francisco international airport.
The Turkish airlines employees did not allow us to get in our flight because the flight was overbooked and they gave up our seats and they refused to change our tickets yet they forced us to buy new tickets in the next day out of our pockets, they made us paying almost 5000 $ just for the return tickets and they made us stay one more day and booked a hotel out of our expenses
what happened is not acceptable and they need to fix that
They have to refund us of what we have paid for the tickets and the hotel as soon as possible

On august the 2nd me and my husband were delayed at the Tirana Albania aitport for more than 1 day. Stayed on line standing up for 9 hours to convert the tickets for another line and tjat caused periferal vascular disease fir both of us. According to the law we are entitled to 600 Euros if the delay is more than 4 hours. They didn't help us to stay in a hotel. We just randomly were given the tickets from a customer service that worked really hard to get us tickets. Turkish airline didn't make any efforts to give any water or food to anybody but let us suffer like nobodyelse. It's descrimination to treat people like that. We need our money back for our tickets for all the mistreatment against us. We couldn't walk for 3 days. Plus we lost 2 days of work. Thank you for your understanding. Sincerely Marjana Naci/Kristaq Naci / Phone [protected] Philadelphia USA

I have experienced the coldest and rudest customer service agents while trying to return back home to the state of Texas. I've been yelled at for simply asking a question regarding my flight. I would think in regards to the devastation of Hurricanes Harvey there would be some compassion for your customers. I'm a Vice President of a Bank in Houston, Texas and we pride ourselves on customer service knowing that every day there's going to be challenges, I would think that Turkish Airlines being in the customer service industry would have the same standards. Simply dissatisfied with the customer service.

hello sir/ madam... I am a resident of Indian and have been granted a schengen visa by the Consulate of Greece in India... I had my travel plans of doing an Europe trip.. which started from AMSTERDAM and would travel trouugh eastern Europe and reach Greece which was my last destination.. so my query are

1.in case I have been issued the schengen visa by Greece then can I directly enter the schengen area (in my case AMSTERDAM) with out entering Greece..

2. If your answer is yes.. then the airline I was flying with did not allow me to board the flight and asked me to enter Greece and then I can go to any of the other countries..in the schengen area... So was he correct...

3. Is there any difference in case I get a schengen visa from Germany or I get schengen visa from Greece as in my case the airline staff permitted a co passenger to board the flight as he had his visa from Germany while he did not allow me to board the flight as I had my visa from Greece...

To be more clear the airline I flew with was Turkish airline... And this all happens in Istanbul attruk airport on 22 July 2017...
Thank you in advance for answering my questions.

Travelled from Istanbul to Newyork on 22/08/2017 . Flight TK 1.
Baggage did not arrive. Compained at Turkish airlines office in Newyork. Turkish airline promised my 2 bags will be sent to my address 14821 Downey coury, Woodbridge, 22193 VA.
Transit to JetBlue that same day to Dulles airport Washington DC.
Went to Turkish airlines in Dulles and was informed my 2 bags are with JetBlue.
The latter informed that they sent my bags to Utah. And they will bring them back 28/08/2017 and let me know. My phone is [protected].
No news till today. My perishable items already bad valued about $3000. Turkish airlines is responsible as I bought my ticket from them. They sent me to JetBlue.
Please ship me my 2 bags and compensate the spoiled foodstuff and damages .
Until now no information . no one calls me.
Humphrey Tah
14821 Downey court
Woodbridge, 22193 VA
Phone [protected]

My mom was travelling from Tehran (IKA) to Montreal (YUL) and the flight had 2 stops, one in Istanbul and one in Nice. The flight # TK873 (Tehran to Istanbul), #TK1813 (Istanbul to Nice) and #AC1933 (Nice t Montreal). She was travelling with Iranian passport and she has a valid Canadian visa stamped in her passport. The Turkish airline agent issued two boarding passes in Iran for the flights from Tehran to Istanbul and Istanbul to Nice. Also, he checked my mom's visa in Iran and there was not any problem. The agent, in Istanbul, claimed that my mom needed a transit visa, however my mom got the exemption, since she has a valid Canadian visa. she doesn't need a transit visa. Then, the agent reported it as missing document and my mom missed the flight.
I filled in the feedback form in their website and provided them with all necessary document (Canadian Visa, boarding passes,...). But they are not taking responsibility of their mistake.

Dear Agent,

On April 23 I had flight from Tel aviv to Istanbul,
Flight number TK787,
PNR NUMBER: 6KCKGQ
Than flight connection to new Delhi
Flight number TK716,
PNR NUMBER: 6KCKGQ

Flight number TK787 have delay more than 24 hours, I had to loss 2 work days, it was work trip.

I would like to know if there is any compensation.

Thx
Traveler Reamgarame/Guy Mr Agency KING TOURS LTD

Dear Sirs,

Hope this email finds you well.

I am putting a complaint forward in regards to our flights from London to Tehran on the 2nd of July 2017.

We had our tickets referenced: TXKQ6P (for myself, Mrs Giti Dallali ) and U2L8ZN (my husband, Mr Mansoor Dallali and my children), all together a family of five people.

Unfortunately on the 2nd of July our flight from London was delayed by about 1.30 minutes and by the time we arrived to Sabiha Gokcen airport in Istanbul, we were told that our next flight from Turkey to Tehran has departed!
Then we were told by one of the Turkish airline members that we should go and collect our bags from the baggage collection area and then go to an office in the airport so they could issue us tickets for a flight departing 6 hours later from another airport (Ataturk airport in Istanbul)!

We went through passport control and we were checked into the country instead of going through transit and with so much difficulty, we collected our heavy suitcases (5x30 kg plus our 5 hand luggages), got a minibus (as there were a few more passengers like ourselves who had missed their flights due to previous delays), lifted the luggages onto the minibus traveling for nearly two hours to Ataturk, taking the luggages out, going through the checkpoint of the second airport by lifting all the luggages onto the security monitoring machine etc.
Then we had to wait another 4 hours until our flight at 12.30am midnight.

Considering my husband is a cancer patient (suffering from prostate cancer) and he suffers from back pain also he has had an operation on his back, all these were really uncomfortable and effected his health and mentality. Also the change of our arrival time to Tehran caused us lots of hassle and more expenses for our journey plan from imam Khomeini airport (Tehran) to our own town.

Moreover, the problems and pressure we endured on our journey (which was caused by the delay of the Turkish flight from London and our missed flight from Istanbul to Tehran) affected my husbands health and throughout our stay in Iran, he wasn't well and suffering from body ache and back pain.

I am really unhappy with the service that we received from Turkish airline and I would like to request a compensation for all of the difficulties that myself and my family have been through this journey.

Looking forward to hearing from you soon.

Yours faithfully,
Mrs Giti Dallali

P.S. My contact email address is: [protected]@gmail.com

Dear Turkish airlines team,

i have a business class confirmed ticket from Zurich to Borg El Arab airport passing Istanbul & i made checked in at Zurich Airport with 2 Boarding pass .

arrived Istanbul airport to complete my connecting flight to Borg El Arab but the gate prevent me to got to the counter because my boarding pass from Istanbul to Borg El Arab was Standby because there is no seat assignment arranged for this flight . so they decide to prevent me to fly .

and i wait the next flight from istanbul to Cairo & paid the difference to travelling and this is not acceptable any more .
first because am a business class passenger ( they can downgrade my class to Economy but travelling on same flight ) .
Option 2 : the mistake comes from Turkish airlines agent on Zurich airport ( how he gave me the boarding pass Stand By )

ticket number : 235-[protected]

reference :T7AY8V

Name : Mohamed Fouda

please explain it to Me .

this is last time to travelling on Turkish airlines .

Very bad service .

I was shocked ate Belgrade airport on 22/7/2017 when I returned back from my home country (Serbia) to Muscat (where I currently working. I had a ticket on 20/6/2017 TURKISH AIRLINE - Muscat-Istanbul-Belgrade. I missed flight Istanbul-Belgrade.
When I came on Belgrade on 22/7/2017 people from Turkish airline told me that there is no my name on the passenger list, although I had a ticket provided by Travel agency in Muscat. They sent me in Turkish Airline Office where was explained to me that they cancelled automatically my ticket because I did not use relation Ist-BEG.
nobody informed me that my ticket is cancelled.
I checked with travel agency in Oman (Khimjis Travel) and got information from them that nobody inform them about cancellation as a issuer of ticket
Then offered me reconfirmation for ticket (120 $) but needed approval from Istanbul, which was not confirmed. Then offered me one way ticket for 1300 Euros (economy class), which is really unacceptable. Then sent me to Travel agency to buy new ticket via Qatar airways (522 Euros).
I was travelling all over the world last 30 years, never happened similar event to me.
It was a really horrible experience and I people from Turkish airline should take responsibility for that horrible event.

This is my second complaint about notification of my late delivery or finding my luggage time wise cost to me and traveling with Turkish airlines date July 23rd, 2017:
Turkish Airline Compliant Sent July 23, 2017

To Whom It Concerns" My name is Lawrence C Gravnille.. My luggage was lost for over 6-days, which was supposed to be checked all the way through to my final destination, (Geneva, Switerland) my baggage tag No. (TK481378) has apparently been completely miss-placed and possibly off loaded to different airline or airport). The ground staff at the original airlines was United Airlines Las Veaga, Nevada fly to San Francisico, California.. to make a connection with "Turkish Airlines" flight to Genvea, Switzerland... Turkish Airlines counter was "Closed" when I arrived... causing me to arrange for "Hotel" in San Francisco, Ca. at cost of $ 350.00 plus transportation. The next evening I change my original schedule through Turkish Airlines, but the only flight they had was to Istandbu Turkey... with layover for 2-days. I was advised that my luggage would be at the Istanby airport when I arrived... No luggage, contact the airport for two straight days, (Lost Luggage Service) and was advised they couldn't locate my luggage ... This again cost additional Hotel exepnses, taxti expenses back forth to airlines, meals, saying nothing about having to "Buy Cloathes" for this problem... I had to catch my fight from Istanbu the following Monday to arrive in Geneva, Switzerland my original designated location.. without any closther business suits for my meetings, and was finally contacted by "Geneva Lost Luggage" center that they had found my luggage... and would deliver it to my Hotel in Geneva...

That evening around 5:00 p.m Turkish Airlines delivered my "Luggage", but after all of this and originally informed me that they would be in touch within (24) hours to inform me of where and when my luggage would be tracked down and arriving. It has been 5-days now; I find it completely unprofessional how in our world today with the security and technology available to you as a large airline can completely miss-place baggage. The total value "Out-Of-Pocket" expenses for this unprofessional service is estimated to be around $ 2, 653.00 dollars. I believe and expect this amount shall be paid directly to me and I am entitled to compensation from the Turkish Airlines.. Baggage Tracing Office Istanbul # GVATK30151.
I can be reached on my mobile [protected]) USA
Email: [protected]@aol.com
I demand feed back within 3-days from time of recept of this email.. or I'm going to contact other means to justify this illegal and un-professional act by Turkish Airlines.
Regards, Lawrence C Granville

Hello my name is Egle Razaityte and I had a scheduled business trip From Dublin to Moscow on 20th of July via Istanbul Ataturk International Airport

Departure - 20 July 16:30 Dublin Turkish Airlines TK1978
Arrival - 20 July Istanbul Ataturk International Havalimani

Connection - 1 hour 40 min

Departure - 21 July 00:35 Istanbul Atatur International Havalimani TK419
Arrival - 21 July 03:35 Moscow Vnukovo

The flight from Istanbul to Moscow was missed as flight from Dublin delay by 1 hour 22mins for the unknown reason. However cabin crew on the flight TK1978 assured me personally that i should not be worried as the delay is reported and the passengers having connection flights will be given extra time to get to the other flight.

At the Turkish Airlines desk in the Istanbul Airport after passing all the security requirements i was redirected to different desks as no one was able to provide me with the information of the next flight.
Knowing that my flight was missed, service of the Airlines was not eager to assist. I was communicating to the Turkish Airlines Customer service in English language, however after seeing my final destination i been told to speak in Russian language by one of the airlines employees, i denied to do so, as a result in the aggressive gestures by garbing my personal ID with no any further communication Mr. (unknown Name) printed next available flight TK0413 boarding ticket at 07:50 21 July. With my surprises assistant added " do you think this is kinda Taxi service or what?"
No food or drink was offered, i spent overnight in the Istanbul Airport waiting for the next flight for 8 hours 22 mins.
This is the first time experience i had with your airlines and this is the reason i am in contact with you seeking for the compensation of the missed flight and disrespectful behavior from your company employees.
I understand that mistakes happen and things can’t always run as smoothly as planned. However I don’t understand the lack of customer service that I received. I felt disregarded and undervalued. I realize many customers experienced delays and similar problems, but I still felt like things could have been handled better. I would like to be able to continue to fly with Turkish Airlines, but as I’m sure you understand I have hesitations now due to this horrific experience.

I would hope that you take these complaints into consideration and that you would compensate me for my lost time, customer disrespect and the hassle due to the flight change on my further plans in Russian Federation . I would ask that you refund the 600 Eur.
I hope to hear from you in 8 weeks.

If you have further questions regarding this matter, please email me at egle.[protected]@yahoo.com

Sincerely,
Egle Razaityte

To whom it may concern:

I wish to share with you and complain about my recent bad experience flying with Turkish Airline flight TK 0696 on 5th July 2017 with ticket number [protected]/4.

My ticket is a business class from Boston to Alexandria both boarding passes were issued in USA. The flight itself from Boston to Istanbul was pretty smooth and I arrived at 4:30pm. Stayed in comfortable lounge till 11pm when I went to gate 207 for departure.

I was in front of gate, 1 hour before departure and before opening the gates and all passengers were there sitting or standing waiting in long rows in front of 2 boarding desks.

I elected to wait seated instead of standing in long rows specially that no one called for business class passengers or Gold Star Alliance, when rows were less, a big kind of fight and argument started to appear in front of one desk so I went to the other desk.

The officer there took my boarding pass and asked me to wait and then disappeared for few minutes to come back having a lot of boarding passes with him and counting them in front of me.

I asked him to board me, he said just one minute then he disappeared again in the tube of the plane while the other desk was still in the middle of the arguments. Few minutes later while standing in front of the desk another officer came, asked me, I showed him my boarding pass which was left on desk by first officer. He disappeared. The argument in the other desk was apparently solved. This second officer came back, looked at his computer few minutes then told me sorry you are late and the doors are closed.

I pointed that doors are still open and still passengers are boarding from the other desk. He left the desk and disappeared as well! ( ( this can be checked and confirmed by cameras in front of gate).

At the end, I found myself in front of the gate, all officers disappeared and I have my boarding pass in hand and no one wants to answer me.

I regret I didn’t use my right to go inside the plane by force, unfortunately I behaved respectfully and thought of finding a supervisor or a responsible airline representative before the plane leaves, as I expected my seat would be vacant and as my bags are already in the plane and my boarding pass was issued more than 16 hours before leaving USA and can't be ignored .

Unfortunately, I have seen complete negligence and deaf ears and no one is there after midnight to talk to, and after seeing such behaviours and unprofessional overbooking of the plane to neglect a business class, Gold Star Alliance member to be treated as such was very unprofessional and disappointing to me.

I tried to talk to any responsible airline representative but no one was there and all answers I got were to write a complaint and send it to their email address !. I ended up by forcefully spending an extra night in Istanbul then buying a new ticket on another airline carrier to complete my trip and went to an intermediate stop before reaching my destination 24 hours later.

I am a senior medical doctor and a professor flying frequently with different airlines and I know the rules and regulations.

I was reluctant to write a complaint but as I remember this bad experience, the way they handled my situation and the behavior of all the ground staffs, I become very upset and I report the incidence, because it was totally against the law and I think against all aviation rules and all expected professional behavior of Turkish airline staff and officers and I hope it doesn't happen again with any guest ( passenger) on this presumably respected airline.

Prof. Dr. AHMED H. WARDA, M.D.

Consultant Gynecology
Infertility – High Risk Pregnancy

Professor & Chairman of Department
Arab Doctors Clinics.
[protected]@yahoo.com