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Trip.com / app booking

1 Hong Kong
Contact information:

My recommendation: Dont use Trip / C-Trip
I was under pressure to find a hotel in HKG before getting on a plane.
Found one on Trip.
Made the booking but get told no success (by phone)
Asked to try to make another booking in 30 min.
Tried again.
Again phone call to check some details but saying no luck since the hotel is fully booked!
Now here comes the surprise:
I stayed at another hotel and Trip still charged my credit card while I only got pain in the ass from them.
When complaining they first told me there was only one call. Then they said everything was fine look at your email.
How can I proof them wrong after the event?
Well I learnt my lesson:
Never again I am going to use Trip or any related company (skyskanner).
Why is it that these companies are allowed to take us consumers for a ride???

St
Dec 27, 2018

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