SUBMIT A COMPLAINT

[Resolved] Travelzoocurrently on holiday

BNE320386

I would like to log a complaint with you.

Hotel we're currently staying at: Radisson Blue Milatos, Crete.

Currently on day 4 of our holiday at this hotel. The marketing of this hotel is completely misleading and it's definitely NOT a 5 star luxury hotel!!! Hotel is still being built - lots of work going on in parts. No table waiter service, no room service, old tatty furniture in parts of the hotel. Several swimming pools drained and closed. (3 pools actually available for use). One beautiful looking pool with hammocks and beds is only for the use of guests staying in certain rooms. Room is of 3 or 4 star standard - old bathroom and furniture. Several bars & restaurants not even built yet, let alone open. You can eat in the Cretan & Italian (which are also buffets - not al a cart) once per week so you're then left with the very repetitive main buffet every day and night. No adult only bar & pool as advertised! Not enough staff to provide a 5 star level of service. Food and drinks okay - pleasant enough but nothing special. 'Ultra' all inclusive just means all inclusive. I'm sure this hotel will achieve 4 or 5star one day once work has complete. In its current state it's letting Radisson Blue down.

Further to writing this review a few days ago, we have since had no running water in our room for a period of 2 hours and the following day a loss of electricity supply for 1 hour. Staff made no attempt to ensure we were okay during this time. This mornings breakfast was a total nightmare... staff had packed away all tables 1 hour before breakfast closes. We waited 20 minutes for our coffee and had to ask again. We had to find our own cutlery from other tables. And the hot food on the buffet was stone cold.

There are flies all over the buffet food and at no point have we seen staff monitoring the food temperatures. We have also witnessed no monitoring of the swimming pools water. There are no fire alarms in our guest room either.

We have two days left of our holiday and are feeling completely ripped off. We did mention our concerns to the hotels guest relations team and it seems they are now avoiding us and not interested.

I hope you can help?

Regards
Danielle Croset (tricker)

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

  • Travelzoo Customer Care's Response · May 19, 2017

    Hello Danielle,
    We are so disappointed to hear that you have had difficulty with your stay at Radisson Blu Milatos. We would be happy to look further into your concerns. So we may obtain additional information to better assist you, please contact our Customer Service Team directly at +[protected] or via email at [protected]@travelzoo.com. We look forward to hearing from you.
    Thank you,
    The Travelzoo Team

Da
May 18, 2017

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