Travelocity
reviews and complaints

Yeah, I totally agree. Just because their kids are playing at the beach doesn't mean that they're "Genius's."

My husband, my sister, my best friend and I all ADORE this commercial. Her laugh is just perfect!

I was planning to buy one of these gift cards from Swag Bucks but now that I have found out this info I think I am no longer interested in doing so.

DHL Sucks, I would always use Federal Express or UPS for sure

So when you contacted Travelocity what did they say?

They lied to me as well! They told me that the trip expenses would be fully refundable and explicitly told me to ignore the e-mail that stated otherwise. When part of the refund did not show up I called them again and they assured me once again the refund is on the way! DO NOT BELIEVE THEM - READ THE FINE PRINT! But better do not use them at all! I've booked 9 trips through them last year and everything was great every time. NOW SOMETHING HAS CHANGED - NEVER AGAIN!

Agreed. Poor customer service. They do not resolve problems. I used their Top Secret hotels. Found out that they use any hotel. Regardless of what it looks like. If they provide a room, then they will put you there. I now am filing a complaint to have the hotel condemned. Stay away from them. Use Hotwire or Priceline. They offer quality service at a discount.

Iam still fighting trying to get my money back!

Dude, you were lied to by the hotel. Travelocity cannot overbook a hotel, the hotel overbooks.

Travelocity and Orbitz...they just suck. I will ALWAYS use a real travel agent.

Booked a reservation through Travelocity at the Holiday Inn Express Suites, Amarillo, Texas about two months in advance. Yesterday I found out that I would not be able to use this reservation after all. I called Travelocity and spoke with someone who sounded as if they were in a foreign country and spoke with a very, very heavy accent. When I tried to cancel, they told me that all three nights that had been prepaid would be forfeited ($317), even thought the reservation isn't until 3 weeks from now. When I asked to speak to a supervisor this person would not let me do so. They referred me instead to Holiday Inn, who they say keeps the forfeited deposit. I then called Holiday Inn's central reservation line, who referred me to the Holiday Inn Manager in Amarillo and/or Travelocity. I then spoke with the local Holiday Inn Manager, who referred me to Travelocity. None would refund the deposit.

While I understand a reasonable cancellation fee to cover administrative expenses, charging $317 cancellation fee is anything but reasonable. I urge all readers to not book any hotel stays through Travelocity or at the Holiday Inn.

My wife just called in tears from LAX where she found that Travelocity booked her into a window seat to China last November--that had already been booked a month earlier by someone else.

Korean Airlines first said only a middle seat was left, then later--after tears--found her an aisle seat. Travelocity was snippy when I called, evincing an arrogant "Who Cares? attitude. This injury was added to recent insult by Travelocity. Just last night my wife had to win an argument with the desk clerk at the LAX Radisson where--you guessed it--Travelocity had erroneously booked her into the hotel for two nights instead of one. The Radisson first said, "Too bad, you booked it and you have to pay for it..". It required an extra call to Travelocity--who reluctantly and with attitude--spoke with the desk clerk.

If you want to pay more than the cheapest flight--another thing we have noticed repeatedly--and have your plans mangled by a company that just does not care at all--try Travelocity. Otherwise, steer clear of this modern day dysfunction because they are bad news.

I went online to make reservations and selected travelocity because of there rate. There were a number of pop up windows throughout the booking process; backed out of the order but the order was processed anyway. I went immediately to the itinerary to contact customer support regarding the matter. The rep was hard to understand finally I said that the hotel information was incorrect. She told me the only way we could correct is to cancel the entire reservation. She did not explain what it would cost me or that there were penalties until after she processed the cancellation. I immediately requested a supervisor. She put someone on who was equally challenged in communicating who said the checked with hotel/flight and I would not be charged since I cancelled within 24 hours. I continued checking my account for proper crediting because I called back and spoke to a Victor, who checked to confirm that I would received full credit -(because they captured funds instantaneously but told me it would take 14 days for a refund). I was only credited $350.00 out of $825.00 that I paid! The $474.00 the considered a cancellation fee! All I wanted to do was change my hotel because it was incorrect. I would have kept the entire booking had I been advised that I would be charged to make the change. They are running a less than customer friendly operation and something needs to be done.

We booked our flight, hotel, & rental car from travelocity, over a month in advance of our trip. A week after booking online, we recieved an email stating our returning flight had changed from flight A to flight B- the following day. Well, we immediately called Travelocity- we couldn't take another day off work and spend even more money for another night in the hotel and another day for the rental car. After maybe 2 hours of lack luster customer service, our flight was changed back to A. So- all seems well. Well, the evening before we left, we attempted our online check-in. But AirTran did not have our reservation- some sort of error caused our confirmation to be duplicated. So after half the flippin' night on "ignore", I mean "hold, " they kept telling us a manager was not available and to wait up to 3 hours for a return call. Well, after 3 hours, we called back- and were told to wait another 3 hours. Finally, we were able to get onto a different flight. You'd think that was the end of it, but... no. Vegas was fun. So- the day of our flight, we call AirTran to check in. What do you know- they have us on flight B. So, I called Travelocity, who had us on flight A. After almost 4 hours of "call them", "no, call them", "we can't help you", "well, they need to help you" passing back and forth, we got it worked out. Not once were we offered an upgrade or a partial refund or credit of some kind. It certainly would not keep us as customers, but it might have kept me from finding every site I can to post what horrible customer service Travleocity has. The commercials LIE. You'll have to handle everything on your own. The deals aren't that great- book your trips yourselves!

All I have to say is Cheaptickets had a flight at the cost of 180.99 after taxes 199.99 and travelocity had a PROMO GREAT DEAL "YEAH RIGHT" flight was to be 138.00 yet after taxes was 180.00 a Bit too much in taxes if you ask me how can they explain $45 bucks in taxes if Cheaptickets is only paying like $19.99 they MUST be putting in BOOKING FEES and that makes it not such a great flight after all since you have to pick there left over flight crap when you could for the same price pick the higher price tikcets lower taxes and you pick your date to leave and time...No Brainer Iam done with these cons pass it on lets get them under. I cant stand dishonest companies.

I paid for a 7-day cruise to the Caribbean in addition to a pre-cruise vacation package (2 night stay at a hotel + car) starting on April 9, 2017. I had paid for the entire package in full in January.

The trouble started on first day. After getting to the Alamo service in Fort Lauderdale, I was told that my car service had been registered for pick up and return in Orlando despite having written proof that the pick up point was Fort Lauderdale (return point in Miami) and verbal confirmation from a customer rep two weeks before. I get in touch with Travelocity, and after 2 hours they are able to get me another rental with plans to return the car in Fort Lauderdale and return it to the same site (along with a transfer to Miami). The rep assured me that I would be covered under what I had prepaid earlier and would not have to pay anything in addition. So, I took the car.

About a day later, travelocity calls me to tell me the drop off point has changed to Miami again. So I take the car to Miami without incident after I check out of the hotel. Only when I return from the cruise I find out I have been charged by the hotel and Alamo car service again.

Unfortunately, the swine flu epidemic has caused increased wait times for travelocity customer service. After numerous calls, disconnects and transfers I speak to the hotel and car division rep who says I had no recent trips listed on the travelocity database. (Which I should have suspected after logging in to check the details of my past trip and finding nothing there). He transferred me to the cruise department but refused to give me the number (since I had been disconnected multiple times) citing that it was "an internal transfer". After a few minutes, I was disconnected. I tried to reach travelocity via email, but I kept getting automated responses to use the customer service hotline.

Additionally, I called Carnival Cruise Lines to complain, but they referred me to Travelocity. I somehow do not have access to my previous cruise info on the carnival website as well, but I saved the confirmation and itinerary on my pc (luckily!).

Being quite fed up, it was suggested to me to dispute the charged on my credit card and so far, that seems to have worked.

I have just spent over 3 hours on the phone with this company. What a joke - or maybe it was me for actually spending this amount of time with them. I have been trying to re-book to change the return flight to later in the day. How is it that the new flight is available for the same price on the airline website, the travelocity website itself, and the agents can't book it at that price? I guess they are not very useful? If they had been competent enough to book the flight when I first called in 3 hours ago, then perhaps they could have booked the flight at the price they promised me.

Oh and did I mention that one of the reps, processed a flight change which doubled the price of the flight without any authorization from me? And ended up charging my credit card $1600 in addition? Thankfully, I got them to reverse that, and here they tried to make up for it by offering to cover the change fee of the flight? But that is where the niceness ended.

This is where they are actually unable to book the flight, even though I can see it online. I can still see it online.

I will NEVER ever use travelocity again. The customer service representatives cannot process anything in a timely manner. They put you on hold for a long time, so you think that they have fogotten about you, and then process ticket changes of over 1000 without authorization.

And then because of their slowness to actually process the change once you have agreed on one, they take way to long and the price of the ticket changes. And I'm not talking about the occasional times that this really happens - of course if you take hours to process a change there is a chance that the fare will change!

DO NOT USE THEM. I would pay the additional 10 dollars on a site like expedia or even the direct airline website, for ease of future interactions with the company.

In August of this year I booked a flight from RI to Ca because my brother in law was ill with cancer and his wife was falling apart caring for him. I opted to go help. I called travelocity to book my flight. Here's what happened. After giving my visa number, and being told that I was officially booked to fly out that day, I printed the correct information and went to the local airport. Providence. Because of inclement weather, the flight was delayed and the original airline was overbooked. I was directed to another Airline that had a flight leaving the next day and was given a ticket to fly on that airline. When I returned home that afternoon, I saw a confirmation on my email that came in 30 minutes after that original flight had left. I said nothing.
When I returned to the airport I was given a boarding ### that had the wrong time on it, it did not match the ticket and I was refused when I tried to board.

The problem was corrected after an hour wait in line and the next flight was not leaving for 7 hours. There I was stuck in Detroit. When I realized the connecting flight would cost me 12 more hours, I opted to return to Providence, which I did. I called Visa, and told them the story. They asked me for a written summary of the events at the airport, which I sent them. They contacted the travelocity bank and both agreed to stop payment. Travelocity sent me a bill for 750 dollars.
I called and the rep there, was rude, not to mention stupid.

My flight to Detroit, however fruitless, is the only cost i am responsible for because I was corralled into it and not accommodated. If I waited it all out, it would have cost me 19 hours to get to the connecting flight. I know that is not my problem, it's theirs.

No one should do business with Travelocity until they hire some workers with brains. The first rep was bragging about her prescription for antidepressants. She was confused and inefficient. In the future I will buy my tickets to fly in person, at the airport.

Thanks
JM.

Much better to use a live agent. I heard a horror story about Orbitz that scared me and made me wary of all online travel agencies.

I needed a hotel room in San Diego for a one night layover on my way to Honolulu. I had only one requirement that the hotel provide shuttle service as I was only there for one night and did not want to rent a car or pay taxi fare. Travelocity advertised the Comfort Inn in San Diego as 6 mi north of the airport with shuttle. I booked the room and when I arrived found that Comfort Inn did not provide shuttle service.

I ended up paying 60.00 in taxi fares to the hotel and back to the airport. When I called their Customer Service which by the way advertises satisfaction guaranteed, I was given the run around. I was on the phone for more than two hours as the agent would put me on hold saying he needed to research something. the hold times got progressively longer and longer and it occurred to me that he was putting me on hold in the hopes I would give up. I finally asked to speak to his supervisor and he flat out refused. I kept insisting to speak to a supervisor and finally he said ok and put me on hold again. I never got to speak to a supervisor. The final straw was when I asked him for his name. He replied his name was 'Elvis Thomas'.

I had my doubts that this was his name as he sounded Indian. I asked him if he was making this name up and he said yes he was making it up and would not tell me his name. I finally realized that I was not going to get anywhere with my complaint. My only option is that for the rest of my life I will do whatever I can to discourage friends, relatives and business associates from using Travelocity. Hopefully the $60. I lost will be minuscule compared to the amount of business I cost them.

Booked a rental car via travelocity. Encountered the "bait and switch" tactic used by Advantage Car Rental and apparently approved by Travelocity. ACR refused to give me the car type I reserved; ACR would not rent me another car type without charging more money. I refused, I went to another car rental co. instead.Travelocity did very little to address this issue. I will not use Travelocity or Advantage Rental Car nor would I recomend them.

I found a "great" deal on an airline ticket and called customer service to book it. The Indian on the other end doesn't speak/understand English well and intentionally keeps on the phone for a long time, just to tell me that "oops your ticket is no longer available, and now costs $2000!" It took me three hours to finally reach a supervisor in the U.S. and it turns out he works for expedia which turns out to be the same company as travelocity. They keep you on hold for hours so you will hang up, but hang in there and don't give up. BUY YOUR TICKET ELSEWHERE

I booked a flight from RSW to PDX for a good price. That night I receive an email indicating that I needed to call Travelocity customer care as there was a problem confirming the flight with the airline (right), which I did promptly. The customer service personnel is obviously outsourced to India. I made it clear to customer care that I did not want to pay more for my ticket than what was quoted. The gentleman made a new reservation after I told him this., since "one of the leg times had changed." He at no time told me there would be a higher charge for the flight. When I received the itinerary confirmation email, I had been charged a higher price. When I called customer service to complain about the bait and switch, the guy indicated that "prices are always changing" (although never in the customer favor, I'm certain) and that my flight was confirmed. When I looked at the "new" itinerary, it is exactly the same flight numbers as my original booking. I am furious and vow to never use an online travel service again, especially Travelocity, but to buy directly through the airline.