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Travelocity / Breach of Contract

San Antonio, United States Review updated:
Travelocity failed to make hotel reservations for which they had contracted with me. However, they insist of getting paid for services not rendered and ignore the fact that they had effectively left us homeless without overnight accommodations as the hotel was full. Their Bombay, India customer service employees were scripted, unintelligible, incompetent and fabricated notes to protect their exposure from claims. My dealings with this company have been negative at almost every juncture. Their prices are beatable direct from the vendor and their hotel ratings are horrible. Customer service is worthless, impossible to understand and their website dumps those filing complaints. Stay away from this company.


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  30th of Jul, 2009
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I had the same experiece with Travelocity and their affiliate FrenchQuarter.com. I booked 2 nights at a luxury hotel in the New Orleans French Quarter via the web and received 2 confirmation emails. Three weeks in advance of my visit, the full amount of nearly $500 appeared on my credit card statement. When I arrived at the hotel we were turned away -- even though I showed my email confirmation, hotel confirmation and credit card statement. The hotel said Travelociy never made the reservation and the hotel was overbooked. They could not refund my money because the hotel had never received any money. I was instructed to contact the website. After nearly 6 HOURS on the phone with persons using various fake names, the website said to go back to the hotel and wait in the lobby. We returned to the hotel and they said no other rooms were available in the entire French Quarter although their Sister Hotel in the central business district was taking other guests with the same predicament. At midnight, the hotel kindly offered to COMP the remainder of that night at her sister hotel so we could use their phones and internet and grab a meal. Exhausted and hungry, we gave up and went to the other facility. Two hours later, we located another hotel thru Orbitz and checked into that five star hotel within the Quarter. When we returned home, we again contacted the website. Travelocity refuses to refund the $500 hotel fee because they say we didn't contact them when the problem first arose. Rubbish!! Then they said we changed hotels without their permission. Are they kidding?! Their only solution to being stuck in a distant city with no accomodation was for us to camp out in the full hotel lobbly! I should not be charged $500 for this. I have put a stop on my credit card and have reported them to the FBI department of Internet Fraud. I will never ever use Travelocity again.
  18th of Dec, 2009
Agree Disagree 0 Votes
they have charged my credit-card for the same itinerary 3 times totaling to a whooping $5500/ i have already paid $3700/ but when i checked my receipt now i have disputed the charges with my credit card company and its been over 4 months have not heard anything from them .I am sick and tired to calling them and getting transfered to supervisor who is by all means the rudest and unprofessional person(S) so if Michelle Peluso if you are reading this looks like you will have a great holiday season at the expense of faulty charge sof your ex-customers...I swear to god never will i trust your company any more i would rather pay more to direct airline company as i know that they are professionals ...rather than unprofessional middlemen like you ...
Degrading American name in customer service...
  18th of Dec, 2009
Agree Disagree 0 Votes
any one willing to sue them let me know

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Travelocity Logo Travelocity
Customer Service
Overall Satisfaction Rating

107 Reviews
5400 LBJ Freeway, Suite 500
United States - 75240
+1 417 520 5312
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