Travelocity failed to make hotel reservations for which they had contracted with me. However, they insist of getting paid for services not rendered and ignore the fact that they had effectively left us homeless without overnight accommodations as the hotel was full. Their Bombay, India customer service employees were scripted, unintelligible, incompetent and fabricated notes to protect their exposure from claims. My dealings with this company have been negative at almost every juncture. Their prices are beatable direct from the vendor and their hotel ratings are horrible. Customer service is worthless, impossible to understand and their website dumps those filing complaints. Stay away from this company.