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Travelocity Customer Service Phone, Email, Contacts

Travelocity
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1.6 332 Reviews

Travelocity Complaints Summary

47 Resolved
275 Unresolved
Our verdict: With Travelocity's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Travelocity reviews & complaints 332

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8:21 pm EDT
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Travelocity hotel booking

Itinerary: 7353307880606 - Case ID : [REQ:S-160995798]

I booked the City Line Hotel on Travelocity on the 19th of May, 2018. I proceeded to call the hotel to confirm the reservation. During the call, I was informed by the hotel that they were fully booked and there wasn't supposed to be an opening on Travelocity. I was asked to request my refund from Travelocity. I called the customer service of Travelocity, where I was told they were having difficulty contacting the hotel. I found this absurd as I called the hotel without any issues. I was informed that they would get back to me via email. On the 23rd of May, I received an email that they were still unable to contact the hotel. I didn't get any other response. I sent an email on the 30th of May still requesting my refund, and I was told that the hotel denied my refund due to policy. I didn't understand, and I asked for clarification. I was then informed in an email that the hotel marked me a "no show" hence they couldn't issue a refund. This is absurd, as I ended up booking another hotel and paying almost twice the price I paid on Travelocity.

Travelocity charged my credit card when a hotel was fully booked and has refused to issue a refund even after I brought it to their notice. I realized that this is not a unique experience as there are several complains about this behavior of Travelocity online. People booking travels and hotels should please avoid the services of Travelocity. They are unreliable and would take your money without delivering what was promised. I don't know if I will be refunded but I hope that this experience and that of the thousands of people can serve as a warning to anyone considering the services of Travelocity.

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4:39 pm EDT
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Travelocity hotel reservation #[protected], the welcome inn nightly and extended stay quincy (illinois)

On 19 May, 2018 I received a six page confirmation from Travelocity.com for a hotel reservation at "Welcome Inn Nightly and Extended Stay Quincy. The property is at 200 Main St. Quincy IL, 62301.
The rate guaranteed was $79.80.
The first line of your confirmation was:
"Thanks!
Your reservation is confirmed. No need to call to reconfirm."
I will fax you the documentation you sent me, and the receipts from the hotel if you give me your fax number and the name of the responsible person at your firm to fax it to.

When I arrived in Quincy, I called the property and was informed, that:
A. "They do not accept phone or computer reservations."
B. "They have no business relationship with Travelocity.com, and further that the property had received "many" other calls similar to mine that day. The front desk clerk told me she turned down all of of the customers.

I called your customer service agent at [protected]. I could bearly understand the lady, as English was her second or third language, and she did not communicate clearly. I asked her to call me back on my cousins land line. She did call back but said she could not get the Welcome Inn to answer. Several hours later later the same lady called back and told my wife that the Welcome Inn accepted my reservation. We asked who Travelocity talked with at the hotel, and were told that she spoke to and she said "Aaron Sprardley, and we could check in at 14:00.

We arrived at the property at 13:30 and the front dest lady went into a tirade, she had not talked with anyone from Tavelocity and further no Aaron Sprardley worked for their firm.

I gave the manager the confirmation, she called your [protected] number, was on hold for almost 2 hours and finally convinced someone at Travelocity that they do not take computer reservations. Travelocity changed the hotel status to full, but the manager has to go through the same aggrevation on Tuesday to ensure that Travelocity delists her property.

Further I was told that the rate of $79.80 quoted me by Travelocity, per night was the best rate available. The rate Travelocity quoted me was $29.80 per night higher than Welcome Inn's standard rack rate, but that some of the irate Travelocity clients were quoted over $120.00 per night.

The nightmare does not end. I was given a room on the third floor. The entire hotel stunk of tobacco and trash and to say it was filthy would be a mass understatement.
Upon exiting the elevator which had no flooring and minimal light, I walked out and sitting next too the elevator were two filthy and blood stained mattresses. There was garbage and litter every where. The keys to my room did not work. I had to walk down the three flights of steps, to find the "manager" walked up the three flights of steps and she confirmed that not only did my keys not work, but her "master keys" would not work. We had to go down the 3 flights of steps, the excuse given was that the previous guest left "in a hurry" and they blocked the room. Their people did not unlock the lock when. Finally after approximately 1.5 hours of trying to check into a room. The manager got me keys that worked.

I noticed that there was not an electric plug for my CPAP machine or my hearing aid charger. The manager promised to bring me a power strip within the hour. That was yesterday afternoon, and I was still waiting when we left this morning.

I don't know how you rate your rooms, but whoever rated this hotel should in all honesty, be fired. The pool was covered and unusable (95 degrees outside), the carpet was simply discusting. I cannot begin to descripe the filth and stainsThe wall paper and some of the was falling off, the sink had a layer of black gunk. There was no soap, no hangers and two disgusting pillows and a half a roll of toilet paper, they did have an empty kleenex dispenser. There was at least 30' ft of coaxial cable hanging from the wall.

The only light in the entire room was a naked bulb in a wall fixture. Fortunatly the drapes were worn so thing that the light from outside was suffficient that I could feel on the wall and find the switch. I walked back down to my car to get a flashlight and quite honestly personal protection device for my wife and I.

This experience demonstated how inept your company is and what horrid and unprofessional your customer service people are.

The final insult is that your low price guarantee is worthless. The walk up rack rate of the property is $50.00 not the low price you guaranteed of $79.80.

The logical question is why did I accept the room, and move to another hotel. According to your website the closest hotel with space was a 50 mile round trip, and quite honestly I was too exhausted to fight or drive again.

Upon arrival at home we took our suitcase to the garage, sprayed it with insecticide, and brought through the downstairs entrance to our house everything that was in that hotel room.

Everything was put in the hottest possible water with bleach.

Your company shoud be ashamed, of your listings accuracy and price guarantee as well as the quality and professionalism of your customer service people.

I will happily fax you the receipt from the Welcome Inn.

I demand you send me a check for the $50.00 you caused me to waste, and another $500.00 for the aggravation your caused me.

Stuart M. Katz
1927 Schoettler Valley Drive
Chesterfield, MO. 63017
[protected]@att.net
[protected]

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4:29 pm EDT

Travelocity travel insurance

I bought plane tickets to go to Oregon. I had a work event come up and was unable to go. I tried having them change my flight to 1 day later which they would not do, so I then filed a claim with the insurance I had bought on travelicity's website. They denied the claim and took my $1, 000. Now I can not take my trip to Oregon and I am out $1, 000. I would not recommend using Travelocity to anyone, this service provides no options and does not honor their own cancellation insurance.

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1:18 am EDT
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Travelocity cruise

we were checking one cruise booking on Travelocity portal putting our credit card no.to check the last page and our creditcard has been charged without putting CVV and generating OTP although we have not received any msg.

So i will be needing help in getting refund of my booking.

We have dispute the case in our Bank also so i need to raise the issue of Cyber Crime against this incident.

Our Reservation No.5529719

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12:12 pm EDT

Travelocity upgrade to first class

before completing a booking with an upgrade, I called to ask agent if BOTH flights departing and returning would be eligible for the upgrade price and she insured me they would be. Tried to make seat arrangements and was told it was for only 1 flight. I've been on the phone with them for OVER 2 hours...my response is: Hold for a moment while we review your issue. Really, over 2 hours?

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8:07 am EDT

Travelocity double charged

A couple of weeks ago I stayed in LaGrange, GA. I made he reservations through Travelocity and paid on-line through PayPal. When I arrived at the motel (Roadway Inn) the desk clerk charged me again. That constituted a double charge. He said the Travelocity had not paid them, but when I look at my band statement I see where PayPal in fact did pay them and the second charge was incorrectly collected. I would very much like to get a refund of the overcharge.

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11:18 am EDT
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Travelocity contact

My name is Mark A Swift and I stayed American Best Inn, 12001 N I35 service Rd. On the April 6, 2018, the motel charged me for $54.43 That night and I checked out on the 7th, 10.00am and here's where the problem begins travelocity charged me for the 7th and the 8th $64.21, which I was not there know that's [censored] and I got nothing but the run around from travelocity hung up on had to recall 3 times and i've been on the phone with the motel chewing on there [censored] when it's travelocity [censored] up.

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4:34 am EDT
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Travelocity refund is not been done on air tickets.

Request a refund from travelocity for xakydg argentenas : Ticket [protected] wd steenkamp ticket [protected] hc steenkamp
asuncion (asu) - buenos aires (eze) cancelled 2018/01/18

booking no [protected] : 2018/01/18
the reservation code is : viwccq 07/02/2018

PZ725 Latam Airlines Paraguay.
Paid with my credit card. Refund not been received yet!
Cell 00264 [protected] Namibia
Hester Steenkamp

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11:32 am EDT
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Travelocity travelocity/payless car rental

Travelocity is involved in a nationwide scam with Payless Car Rental which was exposed on ABC news. They charged me more than twice the quoted price and then Travelocity would not assist with the problem. There is a nationwide class action suit against the company (Payless) and Travelocity continues to send hapless victims their way knowing they will get taken by the scam. I was scammed the end of February out of Denver airport. Very unethical to double the charge on someone's credit card from the quoted price.

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9:41 pm EDT
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Travelocity customer service

Date: Ongoing, March 17th (today)
Name Ron Alexander
Resolution: Change package from european to unlimited experience

Wife and I called to book a trip to cancun with a $1000 voucher included.
We asked the guy at travelocity if we could use the $1000 voucher however we wanted and he said yes. When we looked closer at the hotel we noticed the $1000 voucher was allocated to certain services/restaurants etc. So we emailed the hotel and of course we can not use it how we want like travelocity said
We called travelocity back to tell them it is not what they said and the 2nd guy said no no no you can use it however you want... again
We explained that we contacted the hotel and we are sure we cant so we want to swap 1 promotion to another... no big deal right
hahahahahahaha... oh yes it is
Travelocity said sure we can change it but the difference is $3000. hahahahahahah... cmon
Another call and travelocity said they would email us after looking into it.
No email so another call, this one was 2.5 hours but I got a supervisor who assured me someone would call me in 3 days after the head office listened to the calls. So now I am thinking well at least they will here their guy say what he said and they will honour it... WRONG
They said they listened to the call and it was not said.
People this company will outright lie to you. I swear on my childrens lives that we asked and they are saying we didnt. Crazy
I am now being transferred to a corporate guy but I am confident he will lie as well
If I am wrong I will post again
I will never use these guys again and I will tell everyone I know not too.
Not because I am bitter or pissed off but because if they will outright lie to me they will obviously do the same to you if anything happens
I expect no resolution at all and I dont even think anyone will contact me as I was told I would be emailed and I would be called and neither happened

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6:50 am EST
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Travelocity travelocity travel ins.

I purchased a travel ins. policy with a booked flight and travelocity cancelled my policy without my knowledge or permission! I emailed them to not cancel but it did not do any good.I sent copies of the emails 02/18/2018 and as of 02/24/2018 no reply.I went to their corp website and got their web address and I sent a email and it came back saying no such address!They do not want to hear about complaints because of lousy service.

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6:13 pm EST

Travelocity cancellation plan scam

They use TravelGuard, but say before you purchase a ticket that it is a cancellation plan guaranteed to return your money if you have to cancel. It's travel insurance, and they will not refund my money when I had to cancel the flight due to the traveler not being able to get to the departure city and back procedure problems. They ripped me off and took all the money for the trip & plan. I am furious, and they don't belong to the BBB. Headquarters says Texas, but the Attorney General of TX is useless. They just look at things, but don't intervene. It would cost more to sue them from a different State than the ticket, but I live on a fixed income and am truly upset that they took my money for nothing! This was January 2018; ticket purchased in December 2017. I also did not see the 24-hour cancellation garbage. But, the travel insurance should've covered it. Travelocity puts that as a link when purchasing tickets, but no details about what the cancellation plan is about. It's misleading and they're a rip-off! SMH

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Update by DatFox
Feb 09, 2018 6:16 pm EST

Oh, forgot to say before they refused to give my money back, they said the traveler would get my money, and I wasn't the claimant. I paid for the cancellation plan & the ticket! What kind of nonsense was that? Said they would send a check to my address with the traveler's name on it, instead of mine. WHAT? Travelocity said if they returned my money, it would be to the card used to purchase the ticket. Everybody lies with that company, and do NOT do business with them. Purchase everything through the airline, hotel, rental company, etc. You will be sorry if anything happens, you have to change plans, or you have to cancel plans. RIP-OFF, SCAM!

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1:37 am EST
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Travelocity flight adjustment

ticket# [protected]

Travelocity web site claims customer satisfaction, free cancellation and fee free flight changes. What is not revealed is that it has to be done in 24 hours. I found cheaper flights and realized my flight dates were wrong, I have called your customer service reps many times with Saturday 2/3/18 around 3pm being the most repulsive answer from your "manager". I was really upset with the fact that Travelocity customer service says they can not change a flight even though it was the same dates. They also said they don't own the tickets the airline does and the airline will have to change it. I said I was going to file complaints against the company for false advertisement and she said she didn't care that she will suffer the consequence. Really!?! Is this how all services reps and managers are? So I called the airlines and they will not touch my reservation because I booked it through Travelocity site. So dishonest and deceiving of Travelocity reps to send me on a goose chase. Again I have contacted Travelocity customer service after I was advised they would help from Facebook and I just keep getting the same generic apology. I have not received any resolution and according to the Better Business Burial Travelocity has 22 reviews and 951 complaints soon to be 952. I would appreciate an exchange of the return flight. I would like to return 5/29/18 from Manila NH24 at 2:40 pm, NH106 Tokyo 10:55, to LAX UA 5778 to Sacramento and return with my family.

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3:06 pm EST

Travelocity no refund after 4 months still!

I booked a flight and it was charged to my Mastercard on April 3, 2017, with insurance. I ended up having to cancel it because the airlines changed the flight and it was an extensive amount of additional time to get to my destination. I cancelled the flight in August, 2017 and was promised a refund to my credit card. I called again on 10/25/17, 11/10/17 and on 12/19/17. Still no refund. My Case is 2948-25OCT17 and their dispute number is [protected].
I am being charged 15.49% interested on my purchase. I would like my full refund plus a refund of the finance charges incurred.
I would also like the public to be warned of Travelocity's refund issues.

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1:29 pm EST
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Travelocity ticket cancellation refund

Following failure to travel by my son in August 2016, I tried to rebook in May 2017. On between 22 May and 1st June- I communicated with Travelocity enquiring about my airline credit- I was referred to many different agents and finally on 1st June was assured that ticket had been cancelled and I should use the airline credit by 16th December 2017.

Starting Friday 17th November, I started the process of rebooking the travel I received several mixed messages which included 1) Airline credit was no longer available 2) When I shared the messenger messages- they finally relented and we started process of looking for tickets online. - I waited for the Ticket and this was never issued despite going through motion of giving Travelocity my Credit Card number for them to get rebooking fees and additional funding (Communication from Jac on Monday heighted yellow)

Upon following up, I was told on Tuesday 21st November, that airline was not able to issue ticket, because credit had expired. I referred agent to Messenger messages and once again- they said airline credit was now available, (Msg by Ednelyne)

I called again and helped find new Itinerary. But unfortunately this again was cancelled and I received the following msg

308. As discussed over the phone, for one-time courtesy we would like to offer you a $100 coupon and you can use the coupon to book a pre-paid Travelocity rate stand-alone hotel or a package (flight + hotel) reservation. You may access the coupon by logging into your account, go to "My Account", and click "Coupons". In addition, if you would book a new flight we will refund the difference from $995.30. Please let us know how you would like us to proceed with your reservation so we can assist you further. ^Fatima 2/2

I told Fatima that because of challenge in having ticket booked and cancelled, I had gone ahead without Travelocity support to book a new ticket which I showed- I explained that $995.30- could be used to offset part of the CAD $ 1865.55 on a new itinerary. My conversation with FATIMA below advised that Travelocity would pay the airline credit

325. Please be advised that we can only refund the difference from your new flight to your existing airline credit once you have already a confirmed booking that you must purchase. ^Fatima
326. Elizabeth
327. Yes this is a booking that I have which you can pay for and I pay the difference
328.
329. Travelocity
330. Please be advised that we will only process a refund for the fare difference and not to purchased new booking. You may let us know if you have a new flight booked and that's the time we will process reimbursement. ^Fatima

Unfortunately according to agent Kevin- the final message was to start the booking process all over again and that no credit would be refunded since I had already booked a new ticket.

As of today- I have purchased a new ticket to allow my son to travel for Christmas in Zimbabwe. Despite having airline credit- I was not able to use it because of the many agents and different messages that were given. I would appeal for Travelocity to reimburse the $995 due to me as this was supposed top have been used to pay for the ticket.

I would like to appeal for help in getting this refund credited to my bank as I am not a very rich person.

Thank you

My contact details are [protected]@live.com
Contact : +[protected] or + [protected]

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1:16 am EST

Travelocity accommodations

My daughter and I went on a trip to see my son who is in the military. We got to the hotel which was gross! There were homeless people living under the stairs garbage everywhere. The room I fixed the toilet myself, had to go buy pillows and pillow cases, scrubbed the floors 3 times which made no difference. Now to be back a few months to find out my 18 yr old daughter was sexually assaulted in that same hotel! We stayed less then 24 hrs. Cause I lost my s*t cause of the conditions. Now to learn this. I'll never use Travelocity again!

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11:37 am EDT

Travelocity buying insurance for my trip

Purchased tickets paid 470 called yesterday after to add insurance spoke 3 customer service rep who were nice and tried to help. They kept saying to try back and I did and nothing worked they kept saying it might be a system error, I then again tried this morning before the option is gone and same error issue called and spoke to 2 agents and nothing till they connected me to a supervisor who was supposed to help and if anything made matters worst, not only was she rude that it got to a point where I cursed her out out of the frustration, I asked her then to plead connect me to come one else since I was not getting any where and She refuses and said there is no one else to help. I asked her for her name which is Sonia Houston. Plus she gave me the case number e [protected]. I asked her one more time to please connect me to someone else and she said no one is is available, I went ahead and filed a complaint after with the BBB because this is so crazy how I'm a customer which purchased tickets and tried to add in isuance and the supervisor was the worst person to deal with

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6:52 pm EDT

Travelocity hotel booking

Reservation [protected] for 10/26 depart 10/27/17. I tried to cancel reservation due to the fact they were hit by hurricane harvey. they had water and are not in operation at this time. you people said I did tried to cancel to late and will be charged. I was in the phone with your people for 1-1/2 hours and they could not contact hotel either. so I was told I am still being charged. let me ask you "if hotel is not in operation how can you charge for a service that cannot be provided, isn't that fraud, deceptive trade practices. so we go to court and I am eligible for 3 times my hotel cost correct. I will notify bank tomorrow go take pictures of unoperational hotel and post on facebook, twitter, etc.

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10:57 pm EDT

Travelocity car rental toronto - insurance

I rented a car from travelocity in sep 30 and they charged me CAD 28.24 for insurance, instead of the CAD 11.00 announced in the website. I already contacted them by Facebook Messenger, and the attendant told me he can't do anything, this is the correct amount. Insent him the images (I also have the images proving 11.00 and 28.24).
So, I request a reimbursement for the difference - at least, because this website seems not to know about costumer service.
Thank you.

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11:24 am EDT

Travelocity booked an airline ticket online

Hi! I booked two airline tickets online to depart from CLT on 10/24 at 6:48pm UNITED. Returning back on 10/28. I paid for a cancellation plan. However, on the itinerary showed morning time instead of evening time. Immediately, I looked up their number and called them. There was a recording that said that I could change flight within 24hrs. However, they declined everything and said that I can not change this flight. This is complete fraud. I need your help.

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Travelocity Customer Reviews Overview

Travelocity is a popular online travel agency that offers a wide range of travel services, including flights, hotels, car rentals, cruises, and vacation packages. The website has received numerous positive reviews from customers who have used its services.

One of the most significant advantages of Travelocity is its user-friendly interface, which makes it easy for customers to search and book their travel arrangements. The website also offers a price match guarantee, ensuring that customers get the best possible deal on their travel bookings.

Customers have praised Travelocity for its excellent customer service, with many reporting that the company's representatives were helpful and responsive to their needs. The website also offers a 24/7 customer support line, which customers can use to get assistance with their bookings.

Another advantage of Travelocity is its extensive selection of travel options. The website offers a wide range of flights, hotels, and vacation packages, making it easy for customers to find the perfect travel arrangements for their needs and budget.

Overall, Travelocity is a highly recommended online travel agency that offers excellent service, competitive pricing, and a wide range of travel options. Whether you're planning a business trip or a family vacation, Travelocity is a great choice for all your travel needs.

Travelocity In-depth Review

Website Design and User Experience: The website design of Travelocity is clean and user-friendly. The layout is intuitive, making it easy to navigate and find the information you need. The search function is prominently displayed, allowing users to quickly search for flights, hotels, car rentals, and vacation packages. The overall user experience is smooth and efficient, ensuring a hassle-free booking process.

Booking Process and Ease of Use: The booking process on Travelocity is straightforward and user-friendly. Once you have selected your travel options, the website guides you through the booking process step by step. The checkout process is quick and easy, with clear instructions and prompts along the way. Travelocity also offers the option to save your payment information for future bookings, making it even more convenient for returning customers.

Range of Travel Options: Travelocity offers a wide range of travel options to suit every traveler's needs. Whether you're looking for flights, hotels, car rentals, or vacation packages, Travelocity has you covered. The website provides a comprehensive list of options, allowing you to compare prices and choose the best deal for your trip. With a vast selection of destinations and travel providers, Travelocity ensures that you can find the perfect travel option for your next adventure.

Pricing and Deals: Travelocity is known for offering competitive prices and great deals on travel bookings. The website provides a price comparison feature, allowing you to easily compare prices from different providers. Travelocity also offers exclusive deals and discounts, including last-minute deals and package deals. With their Best Price Guarantee, you can be confident that you're getting the best possible price for your travel bookings.

Customer Service and Support: Travelocity provides excellent customer service and support. Their customer service team is available 24/7 to assist you with any questions or concerns you may have. You can reach them via phone, email, or live chat. Travelocity also has a comprehensive FAQ section and a help center on their website, providing answers to common inquiries. Their prompt and helpful customer service ensures that you have a positive experience throughout your travel journey.

Travel Insurance Options: Travelocity offers travel insurance options to provide peace of mind during your trip. They offer various insurance plans that cover trip cancellation, trip interruption, medical emergencies, and more. The insurance options are clearly presented during the booking process, allowing you to easily add them to your travel itinerary. Having travel insurance through Travelocity ensures that you're protected against unforeseen circumstances and can travel with confidence.

Loyalty Program and Rewards: Travelocity offers a loyalty program called Travelocity Rewards. By signing up for the program, you can earn points on your bookings, which can be redeemed for future travel. The program also offers exclusive member-only deals and discounts. With Travelocity Rewards, you can enjoy additional savings and benefits as a loyal customer.

Mobile App Functionality: Travelocity's mobile app provides a seamless and convenient way to book and manage your travel plans on the go. The app is user-friendly and offers all the features available on the website. You can easily search for and book flights, hotels, car rentals, and vacation packages directly from your mobile device. The app also allows you to access your itineraries, receive real-time travel updates, and contact customer support. With Travelocity's mobile app, you have the flexibility to plan and manage your travel anytime, anywhere.

Transparency and Trustworthiness: Travelocity is a trusted and reputable travel booking website. They provide transparent information about their travel options, including detailed descriptions, photos, and customer reviews. The website also displays the total price upfront, including taxes and fees, so there are no hidden surprises. Travelocity is committed to ensuring transparency and building trust with their customers, making them a reliable choice for all your travel needs.

Overall User Satisfaction and Recommendation: Overall, Travelocity is highly recommended for its user-friendly website design, easy booking process, wide range of travel options, competitive pricing, excellent customer service, and trustworthy reputation. Users have expressed high satisfaction with their experiences on Travelocity, praising the website's functionality and the convenience it offers. Whether you're planning a quick getaway or a dream vacation, Travelocity is a reliable and convenient platform to book your travel arrangements.

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