Travelocity has been a night mare and it is not worth using for lower prices, you will end up spending more money just by the amount of time you spend fixing their mistakes.
Problem number one: I booked a hotel through them and paid with my Travelocity credit card. When I got to the hotel they asked me for my credit card and I gave it to them and they ended up charging me for the hotel which hasn't shown up yet on my credit card, but it so happens that there charge was $60 less. I should have reserved directly through the hotel had I known that. The next problem that I have is now I'm trying to get my money back on a double charge that has shown up on my credit card for a different hotel and I've called Travelocity 3 times and been on the phone each time for 45 minutes waiting for a real person to answer; then it has been @ 30 minutes talking to the representative who asks questions and then puts you on hold, comes back with more questions, puts you on hold, asks more questions, puts you on hold, until each time the final say was, "call back tommorrow the accounting dept. is closed". So after this happened a third time I called the hotel and spoke with a manager who said he'd look into it and call me back in an 11/2 hours. He never called back, I assume he probably got the same answer. So then I called the credit card company and put it into dispute and I have to mail them all of my documentation. This seems to have happened on two different hotel reservations, except the 2nd hotel didn't have me reserved for a room, even though, Travelocity had charged my credit card and provided me with a confirmation number, of which I presented to the person at the hotel, so I spent 30 minutes checking in while they tried to resolve it.. it was midnight and I was tired and had hoped that I could have just checked in easily. Nope.. and I was double charged and am fighting that too. I also have one more trip booked through Travelocity and have wanted to cancel it and my user name and password is not working, after requesting several times for this information via email, I received it and have tried several times to get onto my account to get my trip information and some information on how to cancel the trip and receive a credit towards another trip and I still am unable to access my account. I called 3 times, on phone a minimum of 45 min. each time, and finally someone told me that they would change my account name and password and the information would be in my email in 7 minutes. Sure enough I received nothing fixing my account and it's been 3 days later and I am still trying to get information on this trip that has been charged to my account that I am unable to find information on for cancellation. I had to call the hotel and the airlines to see if they had reservations and they said they do. I asked how I could cancel and how much of a credit I would get towards a future trip and they told me I would have to go through travelocity. When I finally got through to Travelocity on another call, the person I spoke to couldn't find the information on the trip with the Trip ID that was assigned to this trip. I honestly don't know what's going on? Do I have a paid trip? Will I get to the airport and have them tell me like the hotel did that I don't have a confirmation? Will I get to the hotel and have them tell me that I don't have a reservation? Will I be doubly charged? But, yet there sits a $1500 charge on my credit card. Calling Travelocity all those times didn't get the charges removed, didn't get my account working, didn't confirm my upcoming trip in two weeks, and didn't get me the information that I need in order to cancel for a credit.
I'm not able to get any assistance.. I've emailed their customer service and told them of the problem a few times and I've still received no responses except an automated one that says we received your request and we'll get back to you. It's 10 days later and I've accomplished nothing by phone or by email. BEWARE OF THE SERVICES OFFERED BY TRAVELOCITY YOU MAY END UP PULLING OUT YOUR HAIR WHILE TRYING TO PLAN FOR A PLEASANT INEXPENSIVE TRIP. I have a family of 9 and we travel monthly, one, two, three, or all of us at a time and I will not be booking anymore trips with Travelocity. They've lost my business and they have lost my recommendation to many of the people who I know that travel.