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TracFonesold sim card and airtime for the area with no coverage

I purchased a pre-paid sim card and airtime card on tracfone website on april 26th, 2017. Before purchasing, I enquired about the coverage and was told that there was no problem with it. I also checked the coverage map on tracfone website and made sure that my air was covered.See Top 10 Worst Companies in Fairbanks, AKin order to make a purchase from the website, I had to entire my zip code for double-checking. All worked fine. Upon receiving the sim card, I called the company to activate it, but was told that they can't help me because my area has no coverage. I talked to a several people at the company, but no one was able to help me or answer why their website states that my area is indeed covered. I would like to request a full refund for my purchase.

Na
May 02, 2017

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